Dear Benjamin,Thank you for your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on your next visit to Brussels. Best regards,Jeremy Hillegeer, General Manager

Beste Bonnie,Hartelijk dank voor uw positieve beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer.Met vriendelijke groeten,Jeremy Hillegeer, General Manager

Dear Rayhana,Thank you for taking the time to share your review.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We, however, are delighted to hear that our central location, adjacent to the metro and bus lines, provided convenience during your stay.We'd love to have the opportunity to welcome you again. All the best,Chloe Hajee, PA to the General Manager

Dear Eddie,Thank you for positively reviewing your time at our hotel.It is truly rewarding to learn that you enjoyed the comfort and amenities of your room, underlining our commitment to providing a restful and well-equipped guest experience. Our fitness center is designed to cater to the wellness needs of our guests, and we are glad it met your expectations.Furthermore, we are thrilled that our team made a significant positive impact during your stay. At Thon Brussels City Centre, we strive to deliver exceptional service and it's affirming to know our team's efforts resonated with you.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Kayla,Thank you for taking the time to let us know your opinion of your recent stay.It is gratifying to hear that our location provided convenient access to attractions, dining, and parking facilities. We're also pleased that the adjacent convenience store added to the ease of your stay. We take pride in our efforts to maintain high standards of cleanliness and hotel condition, and your recognition of our service and room amenities is much appreciated. At Thon Brussels City Centre, our guests' satisfaction remains our top priority, and we're delighted that your experience reflected our commitment to excellence.We look forward to welcoming you back on a future visit.Kind regards,Chloe Hajee, PA to the General Manager

Dear Emily,Thank you for taking the time to share your review.We are thrilled to hear that our variety of amenities and services, including the games room and bar, contributed positively to your experience. The Nespresso machines in our rooms are indeed a favourite among guests, and we're delighted you enjoyed this touch of comfort.While we're glad you found the breakfast offerings to your liking and the team pleasant, we regret to hear about the inconvenience you experienced. We strive to ensure our guests' comfort and privacy, and your feedback will help us reinforce our procedures. In regards to the elevators, we acknowledge that there can be a wait during busy periods and appreciate your patience. For future visits, you may also use the three additional elevators at the back for your convenience.We are also pleased to know that the luggage storage service was helpful and that our location added value to your stay. It's wonderful to learn that, overall, your time with us was enjoyable and that you would recommend Thon Brussels City Centre. Your insights are invaluable and will be shared with our team to continue enhancing our guest experiences.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Chloe Hajee, PA to the General Manager

Dear Philip,Thank you for taking the time to review your stay.It's a pleasure to know we met your expectations and that our location was just what you were looking for.We hope to welcome you back. Best wishes,Chloe Hajee, PA to the General Manager

Cher Hôte,Merci pour ce retour très positif.Nous sommes contents que vous ayez trouvé le Thon Brussels City Centre confortable et propre, et que notre équipe ait contribué à rendre votre séjour agréable. Il est également gratifiant de lire que notre emplacement a été idéal pour vos visites touristiques.Nous serions ravis de vous revoir parmi nous. Bien à vous,Chloe Hajee, PA to the General Manager

Dear Frank,Thank you for sharing your feedback about your recent stay.Unfortunately, it seems that we did not meet all your expectations. We would certainly like to learn more about this. The comfort and satisfaction of our guests are of the utmost importance to us, and we are always open to candid feedback and suggestions for improvement.It would be a pleasure to welcome you again. Best regards,Chloe Hajee, PA to the General Manager

Dear Jennifer,Thank you for your positive feedback.It brings us immense pleasure to know that our efforts in maintaining room cleanliness met your expectations and contributed to a pleasant visit. Our team takes great pride in the condition of Thon Brussels City Centre, and your recognition of this is truly rewarding.Exceptional service is at the heart of what we aim to deliver, and we are thrilled that you felt well looked after during your time with us. Moreover, we're glad that the room amenities enhanced your comfort and that you could start your days on a high note with our breakfast buffet, which we strive to make varied and enjoyable for all our guests.We look forward to seeing you again on your next stay.Best wishes,Chloe Hajee, PA to the General Manager

Dear Richard,Thanks for your comment about your stay.We are delighted to hear that you found our room cleanliness, service, and amenities to be impeccable. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and your commendation of these aspects is deeply appreciated.We understand that the waiting time for the elevators was less than ideal. We do have a total of seven elevators at Thon Brussels City Centre, including three larger ones which can be particularly helpful during peak times. We regret any inconvenience you may have experienced and we continuously strive to manage the flow efficiently for our guests' convenience.We hope to welcome you back in the future.Best regards,Chloe Hajee, PA to the General Manager

Dear Stephan,We appreciate the time you took to provide this review.We are delighted to hear that you enjoyed the ambiance of our lobby, bar, and restaurant, as well as our central location that offers convenience and connectivity to the city.The Thon Brussels City Centre takes pride in our variety of rooms, including more spacious superior rooms and suites, which might better suit your preferences for a future stay.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Chloe Hajee, PA to the General Manager

Dear Linda,Thank you for taking the time to share your review.We are pleased you had a good experience and are glad our convenient location helped you make the most of your time with us.We regret that you felt our location was not exactly what you were looking for, however, there are public transport options within easy walking distance and our team members are on hand to provide directions and advice and recommendations.We look forward to welcoming you again. Best wishes,Chloe Hajee, PA to the General Manager

Cher Jonathan,Nous vous remercions pour ce chaleureux commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir chez nous pour une nouvelle expérience positive. Bien à vous,Chloe Hajee, PA to the General Manager

Dear Guest,Thank you for your valuable review.We are delighted to hear that you found our location to be convenient, with easy access to public transport and proximity to Brussels' attractions. It is gratifying to know that the cleanliness of our rooms, the overall condition of Thon Brussels City Centre, and the service provided met your expectations. Moreover, we are pleased that our room amenities contributed to a comfortable and enjoyable experience.It would be a pleasure to have you return on your next visit to Brussels. Kind regards,Chloe Hajee, PA to the General Manager

Dear Muhanad,Thank you for sharing your experience with us.We're thrilled to hear that you found our hotel to be impeccably clean and appreciated its convenient location.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Alexey,Thank you for taking the time to review your stay.We're delighted to hear that you appreciated our convenient location, the gym facilities, and the helpfulness of our staff. It's always rewarding to know that our efforts to provide excellent service are recognized. We regret to hear that you encountered some issues with the Internet connection. While we are committed to offering reliable Wi-Fi service and provide several options for connectivity, we understand that occasionally, guests may face challenges. We will certainly continue to monitor and improve our services to ensure a seamless online experience for all our guests.We hope to welcome you back again soon.Best wishes,Chloe Hajee, PA to the General Manager

Dear Guest,Thank you for this great review.We are glad to know your stay with us was enjoyable and are pleased that you found our location ideal for your requirements.We look forward to welcoming you back. Best regards,Chloe Hajee, PA to the General Manager

Dear James,Thank you for your review.We're thrilled to hear that you found comfort in our rooms and enjoyed the wide selection of healthy, fresh items at our breakfast. It's also rewarding to know that our team's efforts in hospitality met your expectations. Our commitment to cleanliness and service is reflected in your appreciation, and we're glad that our room amenities contributed to a pleasant stay.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Guest,Thank you for your kind review.We're delighted to hear that you found our hotel to be a good value and appreciated the cleanliness of our rooms. Our team is dedicated to maintaining a high standard of hygiene and comfort for all our guests, and we're glad this was reflected during your stay. It’s also wonderful to know that you felt safe and found our staff to be friendly and accommodating. We strive to create a welcoming environment for all our guests, and your acknowledgment of our team's efforts is much appreciated.We will be happy to welcome you back in the future. Best wishes,Chloe Hajee, PA to the General Manager

Dear Guest,Thank you for taking the time to share your experience with us.Regarding the absence of a toothbrush, while we do not provide them as a standard amenity, we are always happy to assist our guests with any requests they may have during their stay, ensuring they feel comfortable and well-cared for.We hope to have the opportunity to welcome you again and enhance your experience with us. Warm regards,Chloe Hajee, PA to the General Manager

Dear Kellie,Thank you for sharing your opinion of your stay with us.We're delighted to hear that you found our rooms and communal areas to be impeccably clean; our team works diligently to maintain high standards of cleanliness. It's also wonderful to know that the 'O Bar' and games room added enjoyment to your stay, providing a fun and relaxing environment for our guests. We appreciate your kind words about our service and room comfort, as we strive to ensure every guest has a comfortable and memorable stay. While the hotel is centrally located, we understand that the proximity to various attractions is important, and we're glad you found the shopping areas conveniently close.We hope to see you again soon, Kind regards,Chloe Hajee, PA to the General Manager

Dear Richard,We thank you for sharing your experience with us.We're delighted to hear that you found our location convenient and accessible, reflecting our commitment to providing guests with a prime base to explore the city. It's also rewarding to know that you rated our room cleanliness and service highly, as our team strives to maintain exceptional standards. Understanding that city noise can sometimes be an inconvenience, we do offer earplugs in each room to ensure our guests have a restful night's sleep. While we cannot control external noise, we're glad you appreciated the efforts we make to minimize its impact.We look forward to welcoming you back. Best wishes,Chloe Hajee, PA to the General Manager

Dear Hardeep,Thank you for this review about your recent stay.We're sorry to hear that your experience did not meet your expectations. It's disappointing to learn about the noise disturbance from construction work, and we understand that this can impact the comfort of your stay. Our goal is to provide a peaceful environment for our guests, and we do provide earplugs in each room for added comfort. Regarding the perceived demeanor of our staff, we strive to deliver courteous and professional service, and it's concerning to hear your perception of arrogance and rudeness. We take such comments seriously as we aim to ensure that all our guests feel welcomed and valued. We apologize if our housekeeping team inadvertently entered your room despite the 'do not disturb' sign. This is not the standard we aim for, and we will reinforce our protocols to respect our guests' privacy.Our decor is contemporary, and we endeavor to maintain a clean and modern aesthetic throughout our hotel. While dining options within the hotel are tailored towards our 'Grab and Go' concept and O Bar, we also offer discounts at nearby restaurants and are situated close to a variety of dining establishments in the area. We regret that you found the room size not to your liking; we do offer different room categories and sizes to cater to various needs and preferences.We hope you will return for an improved experience in the future. Kind regards,Chloe Hajee, PA to the General Manager

Dear Markus,Thank you for sharing your review.We're concerned to learn about the noise disturbance you experienced from the construction site. While we do provide earplugs in each room and have double-glazed windows to minimize noise, we understand that this was not sufficient in your case. Please rest assured that we take your comfort seriously and always aim to offer a quiet and relaxing environment to our guests.We hope you will consider staying with us again in the future. Best regards,Chloe Hajee, PA to the General Manager

Beste Lesley,Hartelijke dank voor deze enthousiaste beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Het was een plezier u te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groeten,Chloe Hajee, PA to the General Manager

Dear Olanrewaju,Thank you for sharing your experience with us.It's delightful to hear that our team's kindness and dedication contributed to a positive experience during your stay. We're glad our location served as a convenient hub for your dining, shopping, and exploration of the city. The sauna with its panoramic views is indeed one of our unique features, and we're thrilled you enjoyed it. We pride ourselves on maintaining high standards of cleanliness and guest services, and your recognition of these aspects is greatly appreciated.We look forward to welcoming you again for another memorable stay. Warm regards,Chloe Hajee, PA to the General Manager

Dear Caitlin,Thank you for taking the time to share your review with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return on another occasion. Best wishes,Chloe Hajee, PA to the General Manager

Chère Diamela,Nous vous remercions d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que votre séjour se soit globalement bien déroulé.Nous espérons vous revoir bientôt.Bien à vous,Chloe Hajee, PA to the General Manager

Dear Andrii,Thank you for letting us know that you enjoyed your stay.We're thrilled to hear you found our staff super friendly and our location ideal for your stay. It's wonderful to know that the efforts to maintain our hotel in top condition have contributed to your comfort and satisfaction. Your mention of room cleanliness is especially appreciated, as our team works diligently to ensure a spotless environment for our guests.We look forward to welcoming you back on your next visit to Brussels. With very best wishes for the New Year!Chloe Hajee, PA to the General Manager

Dear Maria,Thank you for sharing your experience with us.We're thrilled to hear you enjoyed our prime location and found our hotel to your liking.We look forward to the opportunity to welcome you back for another pleasant stay. Wishing you a wonderful 2024!Chloe Hajee, PA to the General Manager

Dear Roger,Thank you for taking the time to share your feedback.We're truly sorry to hear that your New Year's Eve didn't meet your expectations. We offer a variety of room types with different views of the city, and we always strive to accommodate our guests' requests based on availability. Our team is usually dedicated to providing the highest level of service and comfort for all our guests, and we will be sure to address your feedback internally.Furthermore, our aim is to provide rooms with a comfortable atmosphere, and we regret that the temperature control was not to your satisfaction. It's also important to us that all guests find their rooms to be clean and well-maintained, and we apologise if we fell short in this area during your stay. Your feedback is crucial as we continue to improve our guest experience.We hope that you will return in the future for a more enjoyable stay. Wishing you a very Happy New Year,Chloe Hajee, PA to the General Manager

Dear Keiko,Thank you for sharing this review.We're delighted to hear that you found the room spacious and the location convenient for shopping and other activities. It's wonderful to know that our breakfast met your expectations with its variety of healthy and fresh options. We appreciate your recognition of our room cleanliness and overall hotel condition, reflecting our team's commitment to providing a comfortable and well-maintained environment for our guests.We hope to have the occasion to welcome you back. Kind regards,Chloe Hajee, PA to the General Manager

Dear Justin,Thank you for taking the time to share your feedback.We're delighted to hear that you found your room perfectly accommodating for your family and that the comfort of our beds contributed to a pleasant stay. We're glad that, overall, you had a wonderful experience with us. Regarding the noise from the construction and the city, we offer earplugs in each room and try to provide quieter rooms, where possible, to ensure our guests' comfort. We apologise for any inconvenience the noise may have caused during your visit.We look forward to welcoming you back. Sending warm wishes for the festive season,Chloe Hajee, PA to the General Manager

Cher W R,Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis que notre établissement ait répondu à vos attentes.Au plaisir de vous compter de nouveau parmi nous,Chloe Hajee, PA to the General Manager

Dear Michelle,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our prime location and found our rooms to be clean, ensuring a comfortable stay. We pride ourselves on maintaining high standards of cleanliness and comfort, which are core aspects of our service philosophy.We regret to hear that your interaction with our team did not meet your expectations. Our staff is known for their dedication and hospitality, and we usually receive positive feedback about their service. We truly value your input and are concerned by this unusual feedback, as we strive to provide all guests with a welcoming and helpful experience.Please rest assured that we will review your comments to ensure that our customer service continues to align with the high standards we set for our hotel.The whole team hope that we may see you again in the future. Best wishes for the holiday season!Chloe Hajee, PA to the General Manager

Cher Khalid,Merci pour cet excellent retour.Nous nous réjouissons que notre hôtel ait répondu à toutes vos attentes !Ce serait un plaisir de vous recevoir à nouveau. Sincères salutations,Chloe Hajee, PA to the General Manager

Cher Khalid,Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une expérience toujours de qualité. Cordialement,Chloe Hajee, PA to the General Manager

Cher hôte,Merci d'avoir pris le temps de nous faire part de votre avis.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous vous disons à bientôt.Chloe Hajee, PA to the General Manager

Cher hôte,Merci de partager l'expérience de votre séjour.Nous sommes ravis que votre séjour se soit globalement bien déroulé.Ce serait un plaisir de vous recevoir de nouveau.Bien cordialement,Chloe Hajee, PA to the General Manager

Chère Mélanie,Merci pour votre avis.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services.Ce serait un plaisir de vous revoir.Bien cordialement,Chloe Hajee, PA to the General Manager

Cher Dinesh,Merci d'avoir pris le temps de nous laisser un commentaire.Nous regrettons que votre séjour n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser votre satisfaction et votre confort.Nous serions ravis de vous recevoir à nouveau. Bien cordialement,Chloe Hajee, PA to the General Manager

Dear Guest,Thank you for this kind review following your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Clare,Thank you for taking the time to share your review with us.We aim to create a memorable experience for all our guests, and it is a pleasure knowing we were able to meet your expectations.We're also delighted that the breakfast selection, especially the pancake and waffle makers, was a hit with your grandchildren, ensuring a fun start to their day.It would be a pleasure to welcome you back.Best wishes,

Dear Michelle,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that our hotel's cleanliness met your expectations and that our staff provided friendly and helpful service. Our prime location near the metro and various shops and restaurants is one of the features we're proud of. It's also reassuring to know that you felt safe in the area during your night outings. We're always striving to provide excellent service and it seems we have room for improvement based on your rating. Rest assured, we take all feedback seriously and continuously work on enhancing our guest experience. We're glad that the room amenities contributed positively to your stay.We look forward to welcoming you again. Best regards,

Dear Nehal,Thank you for taking the time to let us know your opinion of your recent stay.We're delighted that you appreciated the complimentary upgrade to one of our suites, a gesture we're happy to extend to celebrate special occasions such as yours. It's great to know that our vegetarian options met your expectations, as we strive to cater to various dietary needs with our 'Grab and Go' concept.We look forward to welcoming you back for another excellent experience with us. Kind regards,

Dear Jeevan,Thank you for your feedback on your stay.We understand your disappointment regarding the room allocation not meeting your initial request for a twin bed with a city view. We strive to fulfill each guest's preferences and it seems we fell short in this instance. We sincerely apologize for any inconvenience this may have caused during your stay. Rest assured, we are committed to ensuring our guests' preferences are met to the best of our ability and will review our room assignment procedures to improve our service. As for the matter of the additional charge for the city view, we invite you to contact our front desk so we can address this issue directly and find an appropriate resolution.We look forward to welcoming you back. Best wishes,

Dear Faris,Thank you for taking the time to share your feedback.It’s a pleasure to know you had an enjoyable stay.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Amanda,Thank you for sharing your opinion after your recent stay.We're delighted to hear that you and your party had an exceptional night's rest and appreciated the comfort of our mattresses, which were carefully selected for guest satisfaction. It's also wonderful to know that our staff made a positive impression with their friendly service. We understand that the vibrancy of the bar area during the weekend was a concern, and we're glad to note that the noise did not reach your rooms, thanks to our soundproofing measures. We appreciate your feedback on the room amenities and will continue to strive for excellence in every aspect of our guest experience.We look forward to welcoming you back for another pleasant stay,Warm regards,Chloe Hajee, PA to the General Manager

Dear Everard,Thank you for your kind review.We are delighted to hear that you found our room cleanliness, service, and room amenities to be exceptional. Our team takes great pride in maintaining a high standard of cleanliness and providing excellent service to our guests.We understand that you found the hotel condition to be less than perfect. Please rest assured that we continuously work on maintaining and improving our facilities to ensure a comfortable stay for our guests. We appreciate your feedback and will take it into consideration for future improvements.We hope to have the opportunity to welcome you back for an even better experience in the future. Best regards,Chloe Hajee, PA to the General Manager