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Starting with parking. It’s a very long hike from the parking lot to the front desk. Front desk is located up a huge flight of stairs once you get in. The elevators floor numbers are worn off the elevator and lighting throughout this facility is the worst ever. Whoever designed this and put a Radisson stamp on it should lose their job. The bathrooms are painted Flat black (poor color choice) the lighting is virtually non existent in the rooms. The mattresses are worn out, the pillows are no larger than a throw pillow for a couch. The numbering on the thermostat is so tiny you cannot read it. (I own an AC company and have never seen construction so cheaply done as it is in this Hotel). I do know construction. We have stayed all over Europe and will never again stay at this hotel.
Beste Richard, Hartelijk dank voor dit zeer positieve oordeel.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Wij hopen u in de toekomst opnieuw te mogen verwelkomen bij Park Inn by Radisson Brussels Airport.Met vriendelijke groeten,
Room was ok but difficult to control heat. Euther too hot or too cold.
Janey
Stayed 2 nights in Apr 2024
Response from Anouk Palmers on 30 Apr 2024
Dear Janey, Thank you for taking the time to give your opinion about your stay.We are pleased that you appreciated your room but regret to hear that you experienced difficulty with the temperature control in your room. Our rooms are equipped with individual climate control systems, and our team is always on hand to assist with any adjustments to ensure a comfortable environment. We apologize for any inconvenience this may have caused during your stay.We hope to welcome you back. Best wishes,
Cher hôte, Nous prenons bien note de votre commentaire.Nous sommes navrés d’apprendre que votre séjour ne vous a pas donné entière satisfaction et nous vous présentons nos plus sincères excuses. Nous aurions souhaité que vous nous fassiez part de cette situation inhabituelle, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.Nous espérons avoir l’opportunité de vous revoir afin de changer votre perception concernant notre établissement. Bien cordialement,
8/10 Good
Maribeth
15 Apr 2024
Maribeth
Stayed 1 night in Apr 2024
Response from Anouk Palmers on 9 May 2024
Dear Maribeth, Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,
Dear Young Chul, We are sincerely grateful for the time you spent sharing your experience with us.We are delighted to hear that the cleanliness of our rooms and the overall condition of Park Inn by Radisson Brussels Airport met your expectations, as we strive to maintain the highest standards of service. While we are pleased with your positive remarks, we regret if our service and room amenities did not entirely meet your satisfaction. We are committed to providing a seamless experience for all our guests and your feedback is crucial in our continuous efforts to improve our services. We hope to have the opportunity to serve you again and ensure a stay that exceeds your last experience. It is heartening to note that you found the parking facilities convenient, as we aim to provide ease and comfort from the very start of our guests' journey with us.We look forward to welcoming you back in the future for an even more enjoyable stay. Warm regards,
8/10 Good
JOAN GREGORIA, AJAX
Travelled with group
7 Apr 2024
Liked: Cleanliness
The property is near a bus stop and is 15 minutes walk to Diegem train station, 3 stops to the city center. I love that the neighborhood is quiet and there’s a convenience store nearby. The food at the restaurant is pricey. Breakfast is not worthy. The room is clean. Front desk is ok.
JOAN GREGORIA
Stayed 1 night in Mar 2024
Response from Anouk Palmers on 12 Apr 2024
Dear Joan, We thank you for taking the time to provide us with your feedback.We are pleased to hear that you found our location convenient, with easy access to public transportation and the comfort of a quiet neighbourhood complemented by nearby stores. We do, however, regret to hear that our restaurant prices did not meet your expectations; we strive to provide quality dining options that reflect the value. In regards to breakfast, we take pride in offering an extensive selection and will consider your feedback for future improvements. Our team is dedicated to maintaining a high standard of cleanliness in our rooms, and we're glad this was evident during your stay.We hope to welcome you back. Best wishes,
5 mins’ drive to the airport. Shuttle bus available with a 5 EUR fare. Quiet and spacey room with a good breakfast provided. A good choice for a flight transfer overnight.
Zhaoyi
Stayed 1 night in Feb 2024
Response from Anouk Palmers on 23 Feb 2024
Dear Zhaoyi, Thank you for taking the time to share your experience with us.We're pleased to hear that our proximity to the airport and shuttle service added convenience to your stay. It's wonderful to know that you appreciated the quiet and spacious room, along with the breakfast offerings. We're glad that you found our hotel to be a good choice for a flight transfer overnight. While you've rated certain aspects of your stay highly, it seems there may be room for improvement in other areas. We aim to provide exceptional service and amenities, and we will certainly use your feedback to ensure we maintain our high standards.We look forward to welcoming you back for another pleasant stay in the future. Warm regards.
Clean hotel. Room and facilities were excellent. Food and bar was good. €15 additional charge for parking fee for one night on top of a hefty nightly rate is a rip off.
Justin
Stayed 1 night in Feb 2024
Response from Anouk on 6 Feb 2024
Dear Justin, Thank you for taking the time to share your experience with us.It's wonderful to hear that you found our hotel clean and our room and facilities to your satisfaction. We also appreciate your kind words regarding our food offerings and bar service. Regarding the parking fee, we understand that additional costs can be a concern. Please note, our parking facility offers security and convenience, with the first two hours complimentary and competitive rates thereafter for our guests.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,
Dear Beatriz, Please accept our thanks for your kind review regarding your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again soon. Best wishes,
I received over and beyond service and care by Marius throughout my stay. He was pleasant to be around. I will be returning.
joseph
Stayed 1 night in Dec 2023
Response from Dorota on 3 Jan 2024
Dear Joseph, Thank you for your positive review.I am happy to see that you had amazing stay with us and Marius was able to create memorable moments for you. I will share your amazing feedback with Marius. We hope to welcome you back.
I had a terrible experience with the property's shuttle service. During check-in, I reserve a shuttle to the airport for 6:10 a.m. Unfortunately, the car did not appear, and there was no update from the front desk, so a few guests were forced to compel the front office staff to arrange a taxi.
This hotel have the best lady at the reception. Laura was amazing! She deserves more than 5 stars.
Monica
Stayed 1 night in Nov 2023
Response from Dorota on 28 Nov 2023
Dear Monica,Thank you for a positive review. I am pleased to see that your stay with us was delightful. We hope to welcome you back. Kind regards,
10/10 Excellent
Genevieve
21 Nov 2023
Genevieve
Stayed 2 nights in Nov 2023
Response from Dorota on 28 Nov 2023
Dear Genevieve,Thank you for taking your time to rate you recent stay with us. I am happy that you had amazing stay and we hope to welcome you back, kind regards,
Airport shuttle service will leave you disappointe
I booked this hotel because it offered a shuttle service to/from airport. Big mistake! Their ‘shuttle service’ is a complete misrepresentation. There is no shuttle service from the airport, I had to take a taxi instead. There is a limited shuttle service to the airport (very limited) which must be pre booked and paid for! Most hotel airports offer free, on-demand 24 hour airport service, if that is the service you need, then don’t book this hotel.
Verified traveller
Stayed 1 night in Aug 2023
Response from Dorota on 8 Nov 2023
Dear Guest,Thank you for taking time to comment on your recent stay with us. Currently, we only offer morning shuttle bus which needs to be booked in advance and costs 5/person. We hope to welcome you back
6/10 Okay
Nora
4 Oct 2023
Nora
Stayed 1 night in Sep 2023
Response from Dorota on 18 Oct 2023
Dear Nora,Thank you for staying with us.I am sorry to see that your stay was not enjoyable and I apologize for any inconvenience. We hope to welcome you back. Kind regards,
Dear Valera,Thank you for staying with us.I am delighted to see that you enjoyed it.Furthermore, your kind words about our staff are truly appreciated.Kind regards,
Excellent hôtel, parfait pour être à proximité de l’aéroport
Stéphanie
Stayed 1 night in Aug 2023
Response from Courtney De Kegel- Meeting & Events Coordinator on 4 Sept 2023
Dear Stephanie,Thank you for taking a moment to provide feedback regarding your recent stay. We look forward to welcoming you back the next time your travels lead you to the Brussels area.
The hotel was nice and clean however it claims that there was a shuttle transfer but the transfer had to be reserved in advance and no one informed us. We ended up getting a taxi each time
Sophie
Stayed 1 night in Jul 2023
Response from Dorota on 31 Jul 2023
Dear Sophie,Thank you for taking time to share the feedback. I am very happy you enjoyed your stay with us. However, I am sorry to hear that you were not informed that shuttle needs to be booked in advance.We hope to welcome you back. Kind regards,
Dear Dulce,Thank you for commenting on your recent stay with us. I am delighted to see that you enjoyed your stay, and you appreciated the kindness of our staff.We hope to welcome you back, Kind regards
Dear Ulf,Thank you for taking time to review your recent stay with us.I am delighted to see that you enjoyed it. We hope to welcome you back,Kind regards
10/10 Excellent
Richard
26 May 2023
Liked: Cleanliness, staff & service
The staff was very friendly and accommodating. I highly recommend it.
Richard
Stayed 1 night in May 2023
Response from Dorota on 1 Jun 2023
Dear Richard,Thank you for reviewing your recent stay with us. O am delighted to see that you had a great stay with us and appreciated high standard of service you have received from our ambassadors. We hope to welcome you back.
Response from Dorota - Front Office on 27 Feb 2023
Dear Nehul,Thank you for taking time to provide feedback regarding your recent stay with us. We are happy that you had a wonderful stay. Furthermore, the kind words about our team members are highly appreciated. We hope to welcome you back. Kind regards,
Response from Kind Regards, Courtney De Kegel - Meeting & Events on 17 Oct 2022
Dear Andrea,I am delighted to see that you had a fantastic stay with us. We look forward to welcoming you back in the future.
10/10 Excellent
Bethia
22 Sept 2022
Liked: Cleanliness, staff & service, room comfort
Reception woman was thorough and charming. Except for an antiseptic (or something) odor in the room, our stay was fine. Good hamburger in restaurant last night.
Bethia
Stayed 1 night in Sep 2022
Response from Kind Regards, Courtney De Kegel - Meeting & Events on 22 Sept 2022
Dear Bethia,I am delighted to read that you had a great stay with us. And Dorota added to your check-in/out procedure. I have passed it onto her and our front office manager. We look forward to welcoming you back.
Hard to find the entrance of hotel ,nobody at desk noisy bar .noisy at night ,windows opened so mosquitoes and late wake up call 15 min
Michelle
Stayed 1 night in Aug 2022
Response from Kind Regards, Courtney De Kegel - Meeting & Events on 5 Sept 2022
Dear Michelle, Thank you for taking a moment to provide feedback regarding your recent stay with us. I am sorry to read that your stay was not up to our standards we strive for. I have passed your feedback regarding your feedback onto our housekeeping team and our front office manager. We do hope to welcome you back in the future and provide a memorable stay in a good way.
Has potential, rooms are nice and quiet. Cleanliness is not what it should be in bathroom or walls around bathroom. With black walls they better step up cleaning game. Shampoo and soaps are low end quality and containers didnt work or were empty.
I travel quite often and check in took way way longer than it should have.
Parking 15 eu per vehicle...
Tim
Stayed 1 night in Aug 2022
Response from Kind Regards, Courtney De Kegel - Meeting & Events on 16 Sept 2022
Dear Tim,I am happy to read that you enjoyed the peace of our rooms. I am sorry to read that the cleanliness of the room was not to our high standards we strive for as well had low supplies of amenities, I have passed it onto our Housekeeping Manager. We do hope to welcome you back in the future and providing you a memorable stay in the right way.
Great, well-designed rooms, good breakfast, efficient, polite staff, 5 minute taxi ride from the airport. It was a great alternative to spending the night at the airport for an 11 hour layover. I was pleasantly surprised.
Maureen
Stayed 1 night in Jun 2022
Response from Rosie on 15 Jul 2022
Dear Maureen, Thank you for such a positive review.
We are glad that you had a pleasant stay and appreciated our high standards and quality service.
Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.
We look forward to welcoming you back on a future visit.
Kind regards,
Response from Courtney De Kegel- Meeting & Events Coordinator on 25 Jul 2022
Dear Napoleon,
Dear Mr. McCartney,
Thank you for this positive review.
I am happy to read that you had a fantastic stay.
6/10 Okay
Marcus
27 Jun 2022
Marcus
Stayed 1 night in Jun 2022
Response from Rosie on 15 Jul 2022
Dear Marcus, We would like to thank you for your rating of your recent stay.
We regret we were not able to meet all your requirements.
We would certainly like to learn more about that in a private message.
We look forward to welcoming you again. Best regards,
10/10 Excellent
Douglas
23 Jun 2022
Douglas
Stayed 1 night in Jun 2022
Response from Courtney De Kegel- Meeting & Events Coordinator on 25 Jul 2022
Dear Douglas,
Thank you for this positive review.
I am happy to read that you had a fantastic stay.
If you have a moment we would love to know what prompted you to give us a maximum score.
The hotel was, at its best, average. Had to change rooms because the first one had broken curtains and couldn't get the room dark. Underneath the bed was dust and trashes in both rooms. Not much changed after noting it to the reception. The overall look of the hotel is very dark, unappealing and hotel rooms themselves are really average; everything in the room feels it's a budget option / half broken.
The personnel in the hotel was very friendly, unlike the personnel in the hotel restaurant.
I don't understand the good reviews of the hotel.
Linda
Stayed 4 nights in Jun 2022
Response from Courtney De Kegel- Meeting & Events Coordinator on 27 Jun 2022
Dear Linda,
Thank you for providing your feedback regarding your recent stay with us.
I am sorry to hear that your stay was not up to the standards we strive for.
I have passed your comments onto our engineering team and they are ensuring the room is perfect.
I am happy to hear that you enjoyed our friendly staff, i am sorry to read about your experience in the restaurant.
We hope to welcome you back in the future and provide a memorable stay in the right way.
Response from Courtney De Kegel- Meeting & Events Coordinator on 25 Jul 2022
Dear Alison,
Thank you for this positive review.
I am happy to read that you had a fantastic stay.
If you have a moment we would love to know what prompted you to give us a maximum score.