All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 4 out of 5 reviews" "
10 - Excellent
4
Rating 8 - Good. 0 out of 5 reviews" "
8 - Good
0
Rating 6 - Okay. 0 out of 5 reviews" "
6 - Okay
0
Rating 4 - Poor. 0 out of 5 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 5 reviews" "
2 - Terrible
1
9.2/10
Cleanliness
9.2/10
Staff & service
10/10
Amenities
8.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
2/10 Terrible
Charlie
27 Apr 2024
Liked: Cleanliness
Disliked: Room comfort
An't open windows at all in any of their rooms
Can't open windows whatsoever in this hotel so if i'd known i would never have booked it. Also breakfast is expensive and really limited.
Charlie
Stayed 1 night in Apr 2024
Response from Manuel Marte on 27 Apr 2024
Dear Charlie,Thank you very much for choosing our hotel for your stay in Brussels. You should know that in this city the windows in hotels are related to have fresh air coming in and if we have good ventilation system (like we have) is not mandatory to have windows to open. We did not advised in any moment that we have the possibility to open a window and when you posted the question we were very open and honest about. Your qualification of 2/10 do not correspond to the reality in our hotel since we just open 3 weeks ago and all our facilities are brand new.Concerning the breakfast we have 4 different options in different prices and I am sure, at least one would be good for you: - Our full breakfast in the Ubar 17.50 euros - Our breakfast bags 8 euros - Our Croissant and coffee formula 5.50 euros - Individual items... able to pay only what you eat on the spot.Our team made the best to make you feel welcome and I really hope you had noticed.If in any time you are in Brussels and want a brand new hotel to spend your nights, we will be happy to host your stay. The invitation is open.With our best regards,The Usual Team Brussels
Absolutely beautiful and modern hotel. Fantastic staff. I had a wonderful stay. Would definitely come back again! HIGHLY RECOMMEND.
Natalie
Stayed 2 nights in Apr 2024
Response from Manuel Marte on 26 Apr 2024
Dear Natalia,Thank you very much for choosing our hotel for your stay in Brussels. Yes, our staff is ready to deliver the best service possible and we are very happy that we meet your expectations. Feel free to come back any time and we will be happy to host your stay any time.With our best regards,The Usual Team
Dear Kate,Thank you very much for choosing our hotel for your stay in Brussels. We are very happy about your review and for sure we will be glad to host your stay any time.With our best regards,The Usual Hotel Team
Dear,Thank you very much for choosing our hotel for your stay in Brussels. We are very happy about the possibilities of host your stay any other time so, feel free to pass by and you will be welcome.With our best regards,The Usual Team