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Reviews of Radisson Blu Hotel Bruges

4 out of 5
Radisson Blu Hotel Bruges
Frank Van Ackerpromenade 17, Bruges, West Flanders

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 374 reviews" "
Rating 8 - Good. 110 out of 374 reviews" "
Rating 6 - Okay. 33 out of 374 reviews" "
Rating 4 - Poor. 14 out of 374 reviews" "
Rating 2 - Terrible. 6 out of 374 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and friendly staff. However, the access to this property from the train station is very confusing. Better signage directing guests to the hotel would be helpful. It was also confusing on where guests were to go with waiting on taxi pick up.
Stayed 1 night in Mar 2024
Response from Radisson Blu Brugge Team on 15 May 2024
Dear Guest,Thank you for taking the time to review our hotel. We are happy to read that you enjoyed your stay! We are sorry you had problems reaching our hotel.Our site already provides instructions on how and where to park the car.Most of the time the cabs are at the other exit next to our hotel. Alternatively, if you can't find that entrance, you can always ask at the front desk.We will certainly take your feedback into consideration for the future.Kind regards

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent location right next to train station about a mile walk to town.
Stayed 1 night in Feb 2024

10/10 Excellent

Yaribeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and easy parking
Booked this as was driving from the uk and it was great as there is a huge car park right out the front and is only €6.50 per day. Hotel is very modern and rooms very clean and the staff were always friendly. We didn’t eat and drink in the hotel so can’t comment on that but did look nice as we passed through. The location is out of town but is an easy 15 min walk to the centre.
Stayed 3 nights in Dec 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good little trip to Brugge
A lovely stay and the family room worked well with out two young children. Only criticism is that check-out was very slow at 9am. A very long queue with only one person on the desks.
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location to explore Bruges. High quality hotel. Cheap parking My only whinge would be that the mattress and pillows could have been better.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in an area just outside the city centre. Pleasant 15 minute walk to get in. Hotel was spotless and staff were very pleasant and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, parking right out the front was nice and convenient and an easy walk from the hotel up to the city centre into the markets
Stayed 1 night in Dec 2023

6/10 Okay

p

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Just OK
Just OK. Let down by poor staff training. Meal in black swan was chaotic due to new staff having to get on with it. Reception not passing on much info at check in and not being interested at check out. Room was ok with good bathroom. Lighting in bedroom was poor especially at this time of year.
Stayed 4 nights in Dec 2023

8/10 Good

Stuart

Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
unpleasant stay
I have booked a suite for my family, but we found the shower is not covered. When I explained to the receptionist that we need a family friendly room they downgraded my room and refused to refund the difference saying that the images on the site are clearly showing the shower doesn’t has a door or any cover. I have reviewed my booking through Hotels.com and no any image or information about this and my reservation mentioned clearly that my booking is for a family with kids. I am really feeling very disappointed of the way the manger of the shift managed this. I used to be a customer for Radisson blu in different countries, and I think they are loosing their loyal customers by this unprofessional way.
Stayed 1 night in Nov 2023
Response from DL on 20 Nov 2023
Dear guest, Thanks for reviewing your stay with us.We are sorry to hear about the experience you've had in our hotel. The design of all our suites is all similar like this. To provide a refund on this is indeed not possible as when you look on the official website, you can see the pictures of the suite showing this bathroom design.We really do hope to welcome you again in the future to give you a better second experience. Kind regards, Team Radisson Blu, Bruges

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, room comfort
Covenient and employees at reception were very friendly
Stayed 1 night in Nov 2023
Response from DL on 18 Nov 2023
Dear guest, Thanks for reviewing our hotel! We are glad to read that you've enjoyed your stay with us! We are already looking forward to welcome you in the near future! Kind regards, Team Radisson Blu, Bruges

6/10 Okay

Willy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DL on 9 Nov 2023
Dear guest, Thanks for reviewing your stay in our hotel. We are glad to see that in general you've enjoyed your stay with us.We are looking forward to welcome you in the near future! Kind regards,Team Radisson Blu, Bruges

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to rail station, nice people
Response from DL on 23 Oct 2023
Dear guest, Thanks for your feedback regarding your stay! We are glad to hear that you've enjoyed your stay with us.Kind regards, Team Radisson Blu, Bruges

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from DL on 13 Oct 2023
Dear guest, Thanks for reviewing our hotel! We are glad to see that you've enjoyed your stay with us! We look forward to welcoming you in the near future! Kind regards, Team Radisson Blu, Bruges

6/10 Okay

Kitty

Travelled with family
Liked: Staff & service
I was expecting more from a Radisson Blu property. The worst thing was the location, it was shockingly bad. Desolate surroundings, and even though it wasn’t that far to walk to the centre you had to cross various highways and it didn’t feel safe either. No way would I have walked back to the hotel late at night! The room was also dirty in places and neither spacious nor luxurious. Staff, however, were amazing… friendly, efficient and personable.
Stayed 1 night in Sep 2023
Response from DL on 23 Sept 2023
Dear guest, Thanks for reviewing your stay with us. We are sorry to hear about the small shortfalls you experienced during your stay. We will take this feedback with us and see how we can improve these services to as well you as other guests in the future. Also, we would like to thank you for your kind words towards our staff, we will definitely pass these kind words to them.Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

Nedra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Good breakfast
Stayed 1 night in Sep 2023
Response from DL on 21 Sept 2023
Dear guest, Thanks for reviewing our hotel! We are glad to hear that you've enjoyed your stay with us. We are already looking forward to welcome you back in the future!Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

DUDLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in ideal location for exploring beautiful Brugge.
Stayed 1 night in Aug 2023
Response from DL on 30 Aug 2023
Dear guest, Thanks for taking the time reviewing our hotel.We are happy to read that you've enjoyed your stay with us. We are already looking forward to welcoming you back in the future.Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day Bruges trip.
close to rail station. clean, lovely rooms. nice bar with good beers. 25 minute walk to main square but nice views on way. good for long or short stays.
Stayed 3 nights in Aug 2023
Response from DL on 26 Aug 2023
Dear guest, Thanks for reviewing our hotel! We are glad to hear that you've enjoyed your stay with us! We are already looking forward to welcome you back with us in the future.Kind regards,Team Radisson Blu, Bruges

10/10 Excellent

Christian

Stayed 1 night in Aug 2023
Response from DL on 7 Aug 2023
Dear guest, Thanks for reviewing our hotel! We are happy to read that you've enjoyed your stay here with us in Bruges and are already looking forward to welcome you back in the future!Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

Nicholas

Travelled with family
Liked: Amenities
Clean, modern hotel with spacious rooms and friendly staff. Very convenient to walk into Bruges.
Stayed 4 nights in Jul 2023
Response from DL on 2 Aug 2023
Dear all, Thanks for taking the time reviewing our hotel! We are glad to read that you've enjoyed your stay with us and hope to welcome you again in the future! Kind regards, Team Radisson Blu, Bruges

8/10 Good

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities
To sum up, it’s a modern, minimalistic hotel room. I like that it’s next to Brugge train station with free shuttle into Bruges center, but the hotel surroundings and parking lot could do with some trees, greenery, thus felt very industrial. Staff and service were courteous and helpful. The bathroom though could do with a towel bar or hook by the sink for the hand towels and a door hook for your pj/ clothes. They had electric kettle with coffee, tea bags including herbal tea bag and even hot chocolate! Oh, the King size bed is actually 2 twin beds with a filler in between. Should have a king size mattress topper to eliminate the feel of stiff mattress edgings. Other than these minor issues, hotel and room was nice and comfortable.
Stayed 1 night in Jul 2023
Response from DL on 21 Jul 2023
Dear guest, Thanks for taking the reviewing your stay with us. We are glad to hear that you've enjoyed your stay with us and also do appreciate the tips you are providing us to improve our services in the future!Kind regards,Team Radisson Blu, Bruges

10/10 Excellent

Polychronis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel in great location just 10 minutes from the city center!
Stayed 2 nights in Jul 2023
Response from DL on 8 Jul 2023
Dear guest, Thanks for reviewing our hotel!We are glad to see that you've enjoyed your stay with us. We are already looking forward welcoming you and your family in the future. Kind regards,Team Radisson Blu, Bruges

6/10 Okay

Sukhi

Travelled with partner
Stayed 1 night in Jun 2023
Response from dl on 28 Jun 2023
Dear guest, Thanks for taking the time reviewing your stay!We are happy to see that you've enjoyed your stay with us. We are already looking forward to welcome you somewhere in the future!Kind regards, Team Radisson Blu, Bruges

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really well sign posted from the train station so easy to find after a long day travelling
Stayed 2 nights in Jun 2023
Response from dl on 28 Jun 2023
Dear guest, Thanks for taking the time reviewing your stay!We are happy to see that you've enjoyed your stay with us. We are already looking forward to welcome you somewhere in the future!Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

Keith, Columbia

Stayed 3 nights in Jun 2023
Response from Amber on 12 Jul 2023
Dear guest,Thank you for your positive review!Our team is so glad to hear that you enjoyed your stay.We look forward to welcoming back you in the future.Kind regardsTeam Radisson Blu Bruges

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from DL on 15 Jun 2023
Dear guest, Thanks for reviewing our hotel!We are glad to hear that you've enjoyed your stay with us and are already looking forward welcoming you in the future! Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

Mouna

Stayed 1 night in Jun 2023
Response from DL on 27 Jun 2023
Dear guest, Thanks for reviewing our hotel! We are happy to see that you've enjoyed your stay with us. We are already looking forward to welcome you in the future. Kind regards,Team Radisson Blu, Bruges

10/10 Excellent

Christopher

Stayed 1 night in Jun 2023
Response from DL on 4 Jun 2023
Dear guest, Thanks for reviewing our hotel! We are glad to read that you've enjoyed your stay with us. We are already looking forward to welcome you and your family/friends together with us in the future! Kind regards,Team Radisson Blu, Bruges

10/10 Excellent

Preety

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from dl on 3 Jun 2023
Dear guest,Thanks for reviewing our hotel! We are glad to read that you've enjoyed your stay with us and are hoping to welcome you and your family in the future! Kind regards,Team Radisson Blu, Bruges

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from DL on 1 Jun 2023
Dear guest, Thanks for reviewing your stay with us in Bruges. We are happy to see that you've enjoyed your stay with us. We are looking forward to welcome you and your friends/family again in the future! Kind regards, Team Radisson Blu, Bruges

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
The room was just ok. Small, no kitchen amenities. The bathroom sink was stopped up and would not drain. The girl from the front desk said no technician is available and at my insistence came up with a colleague to try to plunge the sink. It did not work. Instead of offering to move us to a room with a working sink, she offered us vouchers for free drinks at the bar.
Stayed 1 night in May 2023
Response from DL on 31 May 2023
Dear guest, Thanks for reviewing our hotel! We are sorry to hear about the inconvenience you've experienced during your stay. Nevertheless, we do hope to welcome you again in the future and fullfill your wishes better.Kind regards, Team Radisson Blu, Bruges

2/10 Terrible

Nigel

Stayed 1 night in May 2023
Response from DL on 25 May 2023
Dear guest, Thanks for reviewing our hotel. We are sorry to read that your stay was not as you expected. In case you would like to clarify further, don't hesitate to reach out to us. Kind regards, Team Radisson Blu, Bruges

8/10 Good

kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice and close to the train station, restaurants and the old town.
Stayed 2 nights in May 2023
Response from DL on 23 May 2023
Dear guest,Thanks for reviewing our hotel! We are happy to see that you've enjoyed your stay with us! Kind regards,Team Radisson Blu, Bruges

4/10 Poor

Donna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023
Response from DL on 16 May 2023
Dear guest, Thanks for taking the time reviewing our hotel. We are sad to see that you did not like your stay with us. In case you would like to give further feedback on this, then please do not hesitate to reach back out to us. Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

Shannon

Stayed 1 night in May 2023
Response from dl on 4 Jun 2023
Dear guest,Thanks for reviewing our hotel! We are glad to read that you've enjoyed your stay with us. We are already looking forward to welcome you back somewhere in the future! Kind regards,Team Radisson Blu, Bruges

8/10 Good

Raquel, El Paso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is beautiful and comfortable. Staff is nice and rooms are clean. The matress from the sofa bed is very uncomfortable but everything else is good. Didn't like that they don't give you free bottle water in the room, especially that it is an expensive hotel.
Stayed 1 night in May 2023
Response from DL on 7 May 2023
Dear guest, Thanks for reviewing our hotel. We are glad to hear that overall you enjoyed your stay with us. We hope to welcome you back soon in our hotel! Kind regards,Team Radisson Blu, Bruges

6/10 Okay

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Really bad wifi Outside view was terrible.
Stayed 2 nights in Apr 2023
Response from DL on 1 May 2023
Dear Rachelle, Thanks for reviewing our hotel. We are very sorry about the bad wifi connection and also the bad view. About the view, that is unfortunately out of our control as we are waiting on city of Bruges to start their works over there. Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

Hemal

Stayed 1 night in Apr 2023
Response from DL on 28 Apr 2023
Dear guest, Thanks for reviewing our hotel. We are glad to hear you enjoyed your stay with us.We are already looking forward to welcome you in the future! Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from DL on 18 Apr 2023
Dear guest, Thanks for the message!We are happy to read that you've enjoyed your stay here with us in Bruges. We are already looking forward welcoming you in the future. Kind regards,Team Radisson Blu, Bruges

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect to access the old town of Bruge. It was spotless and staff were friendly and very reasonably price meals in comparison to Bruge itself
Stayed 4 nights in Apr 2023
Response from DL on 15 Apr 2023
Dear guest,Thanks for reviewing our hotel! We are happy to read that you've enjoyed your stay with us. We are already looking forward welcoming you again in the future!Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!!!
We had an amazing stay here! The hotel is right next to the train station and a quick 10-15 minute walk into the heart of Bruges. The hotel is beautiful and accomodating and rooms were clean and had everything you need. We ate in the restaurant one evening and the food was delicious! I highly recommend fir you Bruges atay!
Stayed 3 nights in Apr 2023
Response from DL on 14 Apr 2023
Dear Diane, Thanks for your feedback! We are happy to read that you've enjoyed your stay with us! We are looking forward to welcome you back in the future. Kind regards,Team Radisson Blu, Bruges

10/10 Excellent

Eric T H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff
Attentive staff though it was a little far from the train station. Room was big and clean.
Stayed 1 night in Mar 2023
Response from DL on 7 Apr 2023
Dear Eric, Thanks for reviewing our hotel! We are happy to read that you enjoyed your stay here with us in Bruges and are looking forward to welcome you again in the future! Kind regards,Team Radisson Blu, Bruges

4/10 Poor

benjamin

Disliked: Room comfort
Terrible music kept me awake
The hotel was fine - new, clean & tidy as expected. The annoying thing was at around 5:30am on both mornings i stayed, some terrible music began playing that woke me up and prevented me from sleeping. The first day i put it down to some idiot who was up early and listening to loud music in their room. But it occured the 2nd day at the same time. On checkout, i summised that it was the terrible music they play in reception as my room ws the floor above. I was too tired to complain on checkout, so did not. Would not stay again.
Stayed 1 night in Mar 2023
Response from DL on 30 Mar 2023
Dear guest, Thanks for reviewing our hotel. We are happy to read that the hotel services fullfilled your wishes. Considering the music we will investigate what might have happened here. At the reception, we have a fixed limit of sound made by Radisson so we would not disturb the guests.Nevertheless, we hope to see you again to give you a better experience then the one you had now. Once again our sincere apologies for any inconvenience this might have caused during your stay.Kind regards, Team Radisson Blu, Bruges

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience & very friendly staff
Amazing
Stayed 2 nights in Mar 2023
Response from Radisson Blu Brugge Team on 15 May 2024
Dear guest, thank you for taking the time to review our hotel. We are very happy to read that you enjoyed your stay! We hope to welcome you again soon. Kind regards

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but a little remote
Stayed 2 nights in Feb 2023
Response from DL on 2 Mar 2023
Dear guest, Thanks for reviewing your hotel! Together with your help, we can improve our services to our guests in the future!Kind regards, Team radisson Blu, Bruges

10/10 Excellent

G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from DL on 21 Feb 2023
Dear guest, Thanks for rating our hotel!We are happy to read that you enjoyed your stay with us, and are already looking forward to welcome you again in the future!Kind regards,Team Radisson Blu, Bruges

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, location, and cleanliness.
Stayed 1 night in Jan 2023
Response from Amber on 5 Feb 2023
Dear Mr MichaelThank you for your review!We are glad to hear that you enjoyed your stay with us and we hope to welcome you again in the future. Kind regardsTeam Radisson Blu Bruges

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and close to city centre
Arrived late but staff were friendly. Watched world cup final in bar. We enjoyed a delicious meal in the restaurant then went to city centre.
Stayed 1 night in Dec 2022
Response from DL on 27 Jan 2023
Dear Mark, Thanks for your feedback!We are very happy to read that you have enjoyed your stay with us! We hope to welcome you back somewhere in the (near) future! Kind regards, Team Radisson Blu, Bruges

10/10 Excellent

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location, right near the train station and a 20 minute walk to the centre . Hotel staff were friendly, helpful and professional. Rooms were clean, bed and pillows were comfy and shower was good . What more could you want
Stayed 2 nights in Jan 2023
Response from DL on 24 Jan 2023
Dear Jayne, Thanks for your positive feedback! We are glad to read that you have enjoyed everything during your stay! We hope to welcome you back in the future at the Radisson Blu Hotel in Bruges!Kind regards, Team Radisson Blu, Bruges