Dear David,Thank you for taking the time to share your review.We are disheartened to hear that your stay did not meet the high standards we strive to uphold. We assure you such experiences are not typical at our hotel. We take pride in our 24-hour front desk service and always aim to resolve any issues promptly. We strive to be as fair and transparent as possible and we appreciate your understanding regarding refunds for bookings made via our partners or external sites.Our guests' reviews are useful as they allow us to continuously evaluate our services.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Petra DE MEYERE, General Manager

Beste Philip,Heel erg bedankt voor uw mooie score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Gelukkig nieuwjaar en hopelijk tot snel.Met vriendelijke groeten,Petra DE MEYERE, General Manager

Dear Linas,Thank you for taking the time to share your review.We're glad to hear that you found our location to be advantageous for your stay. Our team works hard to maintain a high standard of cleanliness, and your acknowledgment of our efforts is much appreciated. While we understand your concern about room size and amenities, our hotel is housed in a historic medieval building which presents certain limitations. We take pride in offering the Sweet Bed by Ibis in all our rooms for maximum comfort, and we regret if this did not meet your expectations. We apologize for any inconvenience caused by noise; our 24-hour front desk is always on hand to assist with such concerns. Rest assured, we continuously strive to provide a comfortable experience for all our guests.We look forward to welcoming you again. Best wishes for a joyous holiday season!Petra DE MEYERE, General Manager

Beste Christine,Hartelijk dank voor uw positieve beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen.Hartelijke groet,Petra DE MEYERE, General Manager

Dear Martine,Thank you for taking the time to share your review.We're glad to hear that our staff at the front desk provided a positive impression during your stay. It's also pleasing to note our central location met your approval. Regarding the room size, our historic medieval building does offer a unique charm alongside modern amenities, and the sizes are reflective of this distinctive environment. We regret to hear that you found the breakfast charges not to your satisfaction; we strive to provide competitive rates for our services, including our extensive breakfast buffet, which is optional for our guests. Regarding parking, we wish to clarify that the car park under the hotel is a public car park, which offers a competitive rate of 15,80 for 24 hours as detailed on our website,We look forward to welcoming you back. Best wishes,Petra DE MEYERE, General Manager

Dear Christopher,Thank you for taking the time to share your feedback.We understand your concerns regarding the room's condition and would like to inform you that our hotel is housed in a medieval building, which presents unique challenges. Our rooms are indeed designed with the Sweet Bed by ibis to offer comfort, and we regret any inconvenience you faced. Regarding the bathroom layout, we acknowledge that the space can be tight for taller individuals, and we apologize for any discomfort this caused during your stay.We are committed to providing a welcoming and pleasant environment for all our guests and take your comments seriously. It is through feedback like yours that we can continue to improve our guest experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,

Dear Ricardo,Thank you for positively reviewing your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Petra DE MEYERE, General Manager

Dear Rene,Thank you for your positive review, we appreciate it.We are pleased that we were able to meet your expectations.We would love to have you back.All the best,Petra DE MEYERE, General Manager

Dear Yolanda,Thank you for reviewing your recent stay with us.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We'd love to have the opportunity to welcome you again. All the best,Petra DE MEYERE, General Manager

Dear Stephen,Thank you for taking the time to share your feedback.We are glad to hear that you appreciated our lovely location in the heart of Bruges, surrounded by beautiful medieval architecture. However, we regret to learn that you were disappointed with the dining options and the room condition. Our hotel does offer a la carte dining in our restaurant, but it seems there might have been a misunderstanding regarding group bookings. We apologize for any inconvenience this may have caused. As for the room, our hotel is located in a medieval building, and while we strive to maintain a balance between modern design and historical charm, we understand that some aspects may not meet everyone's expectations. We appreciate your feedback and will take it into consideration for future improvements.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,

Dear Philip,Thank you for your positive review, we appreciate it.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,Petra DE MEYERE, General Manager

Dear Alejandro,Thank you for taking the time to share your experience with us.We would have liked to have met your requirements.We would welcome your suggestions on how we could have improved your experience.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Petra DE MEYERE, General Manager

Dear Zoe,Thank you for taking the time to share your feedback.The comfort of our guests is very important to us and we are disappointed to read that you were not completely satisfied in this regard. We wish that we had been informed of these issues during your stay as our team would have taken the necessary, immediate action to ensure that the rest of your stay was as enjoyable as you had anticipated. Nevertheless, we will use this feedback as we always aim to improve our future guest experience.We hope we can provide you with an improved stay in the future.Kind regards,Petra DE MEYERE, General Manager

Dear Christine,Thank you for positively reviewing your stay.We are delighted that you had such an enjoyable stay with us and appreciate your nice rating about our team who work hard to ensure that we deliver the best service and always meet your expectations.We hope to see you again on a future visit.Kind regards,Petra DE MEYERE, General Manager

Dear Esther,Thank you for this great rating!We are glad we were able to meet all your requirements.We look forward to welcoming you back. Best regards,Petra DE MEYERE, General Manager

Dear Alma, Many thanks for this high rating. We are glad your stay was perfect. Thank you again. We look forward to welcoming you again. Best regards, Ariane SAMAEY, General Manager