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Reviews of Hampton Inn Brookhaven

2.5 out of 5
Hampton Inn Brookhaven
1213 Hampton Drive, Brookhaven, MS

Reviews

8.4

Very good

Rating 10 - Excellent. 221 out of 421 reviews" "
Rating 8 - Good. 112 out of 421 reviews" "
Rating 6 - Okay. 45 out of 421 reviews" "
Rating 4 - Poor. 24 out of 421 reviews" "
Rating 2 - Terrible. 19 out of 421 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my stay
Stayed 1 night in Apr 2024

10/10 Excellent

Britney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Staff was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawanda

Liked: Cleanliness, staff & service, property conditions & facilities
Upgrade the breakfast but the hotel was great
Stayed 1 night in Mar 2024

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here
Even though our time was limited, we thoroughly enjoyed our stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Louis

Travelled with family
Disliked: Property conditions & facilities
Roman window shade was broken in down position
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

allyson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Kenneth

Liked: Cleanliness
Clean and comfortable
Stayed 4 nights in Jan 2024

6/10 Okay

Lindsey

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Zafar

Stayed 1 night in Dec 2023

10/10 Excellent

Terra, New Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ja on 15 Dec 2023
We are happy to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Thank you for giving us the opportunity to serve you. Thank you for choosing Hampton Inn, Brookhaven, MS!

10/10 Excellent

Shenesea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ja on 4 Dec 2023
We appreciate you taking the time to leave us a know about your stay. We are happy to hear that you enjoyed your stay. We hope your next stay is just around the corner. Thank you for choosing Hampton Inn, Brookhaven, MS!

8/10 Good

nia

Stayed 1 night in Oct 2023
Response from ja on 4 Dec 2023
We appreciate you letting us know about your stay. We are happy to hear that you enjoyed your stay. We hope your next stay is just around the corner. Thank you for choosing Hampton Inn, Brookhaven, MS!

8/10 Good

LISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except the air conditioner in the room was so noisy couldn't hardly sleep
Stayed 1 night in Sep 2023

10/10 Excellent

Kaley

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
I expected to see a fancy hotel that was really clean and it did not appear to be a nice area. I always that Hampton was a top of the line hotel but it’s kinda similar to super 8
Stayed 1 night in Sep 2023

4/10 Poor

Basil

Disliked: Property conditions & facilities, room comfort
Upgrades needed
Stayed 2 nights in Sep 2023
Response from ja on 28 Sept 2023
Thank you for bringing this issue to my attention. We strive to meet each guest expectations and leave 100% satisfied, but sometimes we fall short of our goal. We hope to have an opportunity in the future to exceed your expectations. As always, thank you for choosing Hampton Inn, Brookhaven, MS!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from ja on 28 Sept 2023
Thank you for taking the time to let us know about your stay. We are happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner. Thank you for choosing Hampton Inn, Brookhaven, MS!

6/10 Okay

Samuel Jacob

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is older and not well maintained. Minimally cleaned. Staff is less than helpful. Coffee pot in morning found empty and hard to find staff to assist. Cold breakfast. Desk clerk indicated they had no items normally kept for guests like toothbrush. Never was acknowledged to be Honor Member. Only use this option in small town because there are few options for lodging here.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kayla

Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Needs carpet remove
Stayed 4 nights in Jul 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not so good. Otherwise clean room, good stay.
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Kids were in the lobby being loud and running around.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Sharri

Travelled with family
Liked: Cleanliness, property conditions & facilities
Was very impressed with the Hampton Inn they only issue I found was they came out and the pool opens at 9 AM to 9 PM and straight up 9 PM. They kicked us out. But next morning we called that gate was locked our grandchildren got up early to go back down and go swimming it opens at 9 AM. They didn’t get into the pool. They didn’t unlock the gate until 1030 so they only got to swim for 30 minutes. other than that we had a very nice stay very clean. We enjoyed our stay. That’s the only problem I had was the swimming pool.
Stayed 1 night in Jun 2023

2/10 Terrible

ADAM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel building was nice The bathroom door was broken, found out after being trapped inside bathroom. Waited for someone to rescue out the bathroom. The barn door got struck. They never accommodated our family to another or given us anything. The air conditioner broken air stay on all night and lastly the hotel personnel (dark blonde hair) was not nice, friendly and had no southern hospitality.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I'll stay again. Here for business.
Stayed 1 night in Jun 2023

2/10 Terrible

Sharon

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Went in room turned around and turned in keys did not stay VERY dirty, smelled like smoke and asked for a non smoking room Lines on bed dirty unexpectedly
Stayed 2 nights in Jun 2023

6/10 Okay

Stephanie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was hot! The air conditioner Is set to auto fan. Had the thermostat set to 60, but still hot. The only part of the hotel that was cool was the breakfast area. Breakfast was not great, however, the lady kept it clean. Other than the heat, it was decent
Stayed 1 night in Jun 2023

8/10 Good

Christine

Stayed 3 nights in Jun 2023

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service
The staff was really nice, the room was clean except there was sticky stuff on the desk, bathroom sink, and the shower drain was really slow.
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is just ok. It’s good for a night passing through. We did have some issues with cleanliness and our room was missing sheets for the pull out bed and we didn’t have any pillow cases on the king bed.
Stayed 2 nights in May 2023
Response from ja on 23 May 2023
Thank you for choosing Hampton Inn, Brookhaven, MS!

8/10 Good

Veronica

Stayed 3 nights in May 2023

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from ja on 23 May 2023
Thank you for choosing Hampton Inn, Brookhaven, MS

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Stayed 1 night in Apr 2023

10/10 Excellent

Paula R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility, clean room, very good variety for breakfast, fast check in & out. Convenient location & right next door to Cracker Barrel.
Stayed 1 night in Mar 2023

10/10 Excellent

Keisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
I knew when my check in was awesome the hotel would be. A great stay starts with great customer service. Didn’t get her name but she was very sweet!! I have to return next week and I’m definitely be staying at Hampton in Brookhaven!
Stayed 1 night in Mar 2023

10/10 Excellent

Kia

Stayed 1 night in Mar 2023

8/10 Good

Kaylie

Stayed 1 night in Mar 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2023

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Feb 2023

8/10 Good

Sheila, Bradford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good!
Stayed 1 night in Jan 2023

4/10 Poor

Cynthia

Solo traveller
Disliked: Cleanliness
The location was good. I’ve stayed here several times before this is the first time I’ve been this disappointed. There were several things I had issues with this time. Wasn’t happy with my stay.