"The air conditioner was very noisy. I think the fan is failing. The curtains would not close completely, so I had to pin them shut. The floor was not cleaned completely. These are not deal-breakers, but they should be corrected."
"The room is stunning and picture perfect. We used it to get ready for our wedding and then to spend our wedding night. The AC is not working in The Vault room. I tried to call the phone numbers at 9:20pm after we arrived because we noticed the remote for it was missing- neither were working (the after hours phone number just played the off the hook sound). I also sent them a message through Expedia which went unanswered. The following day I called again and this time spoke to someone. She said that the room was missing the remote because the air conditioner is broken. Told me to open a window instead. I replied that is not happening as the mosquitos flocked in when we attempted that the previous evening as there is no screen. The lady said she would speak to her manager about compensation and we have yet to hear back. At one point the lady said “I can’t control the weather.” To which I replied with “No, but you can control that air conditioning is working in your luxury boutique hotel.” We reached out to Expedia and they also could not get a hold of the staff after several calls so had to escalate this on their back end. The temperature in the room was 24-26 throughout most of the day and night making it uncomfortable to sleep in. Definitely not what I pictured for my wedding accommodations. I cannot recommend this hotel due to the rudeness of the staff and failure of communication. At no point was it stated that the AC is broken in this room in messages or room listings."
"Close to the highway, quick check in. Rooms were not very clean and sheets were stained with black flecks. Fine for a quick overnight but likely would go elsewhere for a bit more."
"Everything about the Sir Isaac Brock was amazing! Beautiful and comfortable surroundings, delicious gourmet breakfast and fabulous hosts!! Everything is very walkable from this location with tons of character! Highly recommend!"