Meeting facility

Reviews of Hotel Passage

4 out of 5
Hotel Passage
Lidická 23, Brno

Reviews

9.2

Wonderful

Rating 10 - Excellent. 45 out of 61 reviews" "
Rating 8 - Good. 11 out of 61 reviews" "
Rating 6 - Okay. 1 out of 61 reviews" "
Rating 4 - Poor. 3 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and new hotel rooms. Close to the castle. Friendly staff. Perfect for business trip
Stayed 1 night in Mar 2024
Response from Hotel Passage Team on 15 Apr 2024
Dear Kevin, thank you for your review.We are looking forrawrd to your next visit!

10/10 Excellent

MARTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception on 12 Feb 2024
Dear Esteemed Guest,We are sincerely appreciative of your thoughtful feedback and the time you've taken to share your positive experience with us. Your satisfaction with our accommodations, noting their cleanliness, spaciousness, and comfort, brings us immense satisfaction. Here at Hotel Passage, our team takes great pride in cultivating a friendly and hospitable environment for our guests, and we're delighted that you felt this during your stay.Your kind words serve as a testament to our ongoing dedication, and we're genuinely grateful for your recognition of our efforts. If there are any particular aspects of your stay that stood out to you, we'd love to hear about them as we continuously strive to enhance the experiences of our guests.We eagerly anticipate the opportunity to host you once again in the future. Thank you for choosing Hotel Passage as your accommodation destination.Warm regards,Oto ŠerešReception, Hotel Passage

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and Clean
Modern, comfortable and clean hotel. In some rooms, you may be disturbed by noise from the street, in some from the hotel elevator. Bed linen is more suitable for lovers of warmth, others may feel warm under them.
Restroom - room #808
Room #808
Room #808
Stayed 1 night in Dec 2023
Response from Reception on 12 Feb 2024
Dear guest,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you found our accommodations clean, spacious, and comfortable. Our team takes pride in providing a friendly and welcoming environment for our guests, and we are thrilled to know that you experienced just that.Your kind words mean a lot to us, and we truly appreciate your recognition of our efforts. If there's anything specific that stood out to you during your stay, please feel free to share it with us. We are always looking for ways to enhance our guests' experiences.We hope to have the pleasure of hosting you again in the future. Thank you for choosing Hotel Passage!Best regards,Oto Šereš,Reception Hotel Passage.

10/10 Excellent

Vladimir

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to old town
Stayed 2 nights in Nov 2023
Response from Reception on 3 Nov 2023
Dear guest,thank you very much for your positive rating. We are glad you had a good time in our hotel and we hope to see you again soon!

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Plan your travel in advance.Dont rely on the hotel
Too expensive for what it offers. No support or tips. The shower had some hair when I checked in. But overall clean, in good condition and close to city centre
Stayed 2 nights in Oct 2023
Response from Hotel Passage Team on 5 Dec 2023
Dear Anonymous, we appreciate your feedback and are working to improve our services. We're excited about the opportunity to welcome you back and ensure a more enjoyable experience next time!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and comfortable. There were plenty of dining options in the area. Even after dark, the area felt safe. The people in the hotel and the local neighborhood were very nice and helpful to me, even though I spoke none of the language!
Stayed 3 nights in Sep 2023
Response from Hotel Passage on 5 Dec 2023
Dear Claudia,thank you for your kind review.We are looking forward to your visit!

10/10 Excellent

Pawel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Reception on 9 Sept 2023
Dear guest,thank you for your positive review. We are thrilled that your stay with us was enjoyable and we hope to see you again soon.Kind regards,Reception Hotel Passage.

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 5 nights in Jul 2023
Response from FOM on 27 Jul 2023
Dear Anonymous,thank you for your recent review. Could you please provide us more informations what hapenned during your stay?

10/10 Excellent

Suzanne

Stayed 3 nights in Jul 2023
Response from Hotel Passage on 15 Aug 2023
Thank you...

8/10 Good

Rajinder

Stayed 2 nights in Jun 2023
Response from Front Desk on 31 Jul 2023
Dear Rjinder,thank you for your recent stay. We are looking forward to your future visit!

8/10 Good

Katerina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good not great
The stay was good but I was missing few personal touches to make it great. First..bathroom in the room, love Manufaktura products but was missing lotion that would be nice. Breakfast was mediocre. In hotel with such great restaurant I was excpeting better choice of homemade sweets and also better quality ham not the cheapest one. Overall it was good but could be better.
Stayed 1 night in Apr 2023

4/10 Poor

ALEXANDRA

Stayed 2 nights in Apr 2023
Response from Hotel Passage Team on 19 Apr 2023
Dear Alexandra, thank you for your review.We understand your indignation howewer during day-cleaning our made has been refused by the guest.Evening cleaning service is not available at our hotel.Thank you for understanding

10/10 Excellent

Katherine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Front Desk on 28 Mar 2023
Dear Katherine, thank you for nice rating. We are looking forward to your next stay.

10/10 Excellent

kwan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and easy parking
Stayed 1 night in Sep 2022
Response from Olí on 7 Oct 2022
Dear Kwan,thank you for your kind review.We are looking forward to your next stay!

8/10 Good

Martin

Stayed 1 night in Sep 2022
Response from Hotel Passage on 19 Sept 2022
Dear Martin,we appreciate your review. Best regards,Hotel Passage****

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and modern. We were made to feel welcome throughout. Also in a great central location. I would highly recommend.
Stayed 2 nights in May 2022

10/10 Excellent

Petter

Stayed 1 night in Jan 2022
Response from Hotel Passage Staff on 19 Jan 2022
Thank you for your feedback!

10/10 Excellent

Wadie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Hotel Passage Staff on 14 Jan 2022
Dear guest, thank you for your review! We are looking forward to your next stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and moder
Clean and modern hotel with kind receptionists. Fitness is small but with enough equipment. Breakfast is average. Parking price also reasonable but cannot be booked in advance.
Stayed 2 nights in Nov 2021
Response from Hotel Passage Staff on 8 Nov 2021
Thank you for the nice review and we hope to welcome you again.

10/10 Excellent

Rotem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Very recommended!!!!
Stayed 1 night in Oct 2021
Response from Hotel Passage Staff on 8 Nov 2021
Thank you very much for the nice review and we hope to welcome you again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had not been tided up.
Stayed 2 nights in Aug 2021
Response from Reception on 25 Aug 2021
Dear guest, We are sorry for the inconveniences, we are sure our reception would solve this problem if informed. Thank you for your feedback, it is very important to us. Best regards Hotel Passage Staff

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
New hotel , but can’t control your room temperature. Had to ask front desk to change the settings on thermostat and still the lowest it would go is 21.5 C . Close to old town 5 min walk with a lot of options for dinner.
Stayed 1 night in Jul 2021
Response from Reception on 12 Jul 2021
Dears, thank you for your review we really apreciate it. We are very sorry about the troubles with air conditioning we are going to fixed it. Best regards Reception Hotel Passage

10/10 Excellent

Dor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Brno! New and stylish!
Lovely hotel 5 minutes walk from the city center. The hotel is very new and the rooms are super comfortable, nice amenities and great bed. The Hotel restaurant is exceptional with delicious food. We will definitely come again.
Stayed 3 nights in Aug 2020
Response from Reception hotel Passage on 26 Aug 2020
Dear guest, We really appreciate your feedback. We will make sure to meet your expectations again the next visit. We are looking forward to your next stay. Cordially, Hotel Passage

10/10 Excellent

Petr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel in Brno now
A newly opened hotel, everything perfect, very good restaurant, everything clean, beautiful design, delicious breakfast. Just the fitness room could be bigger and better equipped.
Stayed 1 night in Aug 2020
Response from Reception Hotel Passage on 8 Aug 2020
Dear Mr. Petr, thank you for feedback - we really appreciate it. We are really glad that you enjoyed the stay in our hotel. We looking forward to your next stay. Yours sincerely Hotel Passage Staff

10/10 Excellent

Petter

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Reception Hotel Passage on 12 Jul 2020
Dear Mr. Petter, We are really pleased to get feedback from you. Your opinion means a lot to us. We are glad that you enjoyed your stay and we look forward to see you next time. Yours sincerely Reception Hotel Passage

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception on 23 Feb 2024
Thank you for your review of our hotel! We are delighted to hear that you found our hotel to be very clean and stylish. Our team takes pride in providing excellent service, and we're thrilled that you had a positive experience with our staff. It's also wonderful to know that you enjoyed our food. We appreciate your kind words and look forward to welcoming you back on your next visit.

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Krister

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception on 12 Feb 2024
Dear valued guest,We extend our sincere gratitude for taking the time to provide us with your positive feedback! It brings us immense joy to learn that you found our accommodations to be pristine, generously spacious, and exceptionally comfortable. At Hotel Passage, our dedicated team takes great pride in curating a warm and inviting atmosphere for all our guests, and we are elated that you experienced this firsthand.Your generous compliments serve as a source of encouragement for our team, and we are truly grateful for your acknowledgment of our efforts. Should you have any specific highlights from your stay that you'd like to share with us, we welcome your feedback as we continuously strive to elevate our guests' experiences.We eagerly anticipate the opportunity to welcome you back in the future. Thank you for selecting Hotel Passage as your destination of choice!Warm regards,Oto ŠerešReception, Hotel Passage

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Juliane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Sehr schickes, neues Hotel
Wundervolles, neues Hotel mit viel Platz und komfortablem Bett. Bademantel, Hausschuhe und Minibar sind vorhanden. Das Frühstück ist sensationell! Insgesamt ein sehr schönes Hotel. Beim Service gibt’s nen Punkt Abzug, weil das Personal nicht so gut abgesprochen ist: Wir wurden beim Restaurant runter zur Rezeption geschickt, um das Frühstück zu bezahlen. Sinnvoller wäre es allerdings gewesen, das Frühstück einfach aufs Zimmer zu buchen & beim Checkout zu bezahlen. Letztendlich haben wir es dann wie beschrieben gemacht. Die Abstimmung des Prozesses wäre hier sinnvoll.
Stayed 3 nights in Sep 2023
Response from Reception on 9 Sept 2023
Dear guest,thank you for the positive review. Perhaps, there may have been a miscommunication because it is possible to request a breakfast to be delivered to your room at reception or via a call to reception.We hope to see you again with this request in mind. to provide the service you needed.Kind regards,Reception Hotel Passage

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Anja

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Passage on 28 Aug 2023
Dear guest,thank you for your positive rating. We are glad you had an enjoyable experience in our hotel and we hope to see you again soon!Kind regards,Oto Šereš,Reception Hotel Passage.

10/10 Excellent

pucci

Stayed 1 night in Aug 2023

10/10 Excellent

Odila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff but weird music on all day in common areas.
Stayed 2 nights in Aug 2023
Response from Hotel Passage on 20 Aug 2023
Dear Mr. Garcia,thank you for your positive review. We are very pleased that you have enjoyed your stay and we are regretful that the background music did not match your musical taste. Hopefully, we see you again soon and you can give some tips to enrich our lobby playlist.Kind regards,Oto Šereš,Reception Hotel Passage.

10/10 Excellent

Philipp

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was for free :)
Stayed 1 night in Jul 2023
Response from Hotel Passage on 15 Aug 2023
Thank you, hopefully you were satisfied with all your stay at our hotel.Reception

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização
Excelente hotel, novo, moderno e com ótimo atentimento e localização (próximo ao parque Luzanky e do Centro da cidade).
Stayed 2 nights in Jul 2023
Response from Olí on 31 Jul 2023
Dear Felipe,thank you for your recent stay. We are looking forward to your future visit!

10/10 Excellent

Kari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Jorgen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jättefint hotell i bra läge. Jättebra och moderna rum med sköna sängar. Väldigt bra frukost och trevlig personal. Kan verkligen rekommendera det här hotellet.
Stayed 2 nights in May 2023

10/10 Excellent

Sigrid

Stayed 2 nights in Mar 2023
Response from Hotel Passage Team on 19 Apr 2023
Dear Sigrid, thank you for great rating!We hope to see you soon

10/10 Excellent

Jungam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from FO on 5 Dec 2022
Dear Jungam,thank you for your nice rating.We are looking forward to your next stay.

8/10 Good

Juha

Business traveller
Liked: Staff & service, property conditions & facilities
Hyvä sijainti mutta liikenteen melu voi haitata.
Johtuen hoyellin vierestä kulkevasta vilkasliikenteisestä tietä, linja-autojen ja raitiovaunujen ääni kantautui huoneeseen yötä-päivää. Eli jos olet herkkäuninen, niin autotien puoleiset huoneet eivät sovi sinulle. Huonesiivous ja tee/pikakahvien lisääminen huoneen varustukseen ei toiminut kovinkaan hyvin.
Stayed 10 nights in Nov 2022
Response from Olí on 30 Nov 2022
Dear Juha,thank you for your review and for your stay at our hotel.I have checked the situation with our housekeeping manager and found out that they were trying to clean the room but everytime room was occupied or with "do not disturb" sign.I would like to inform you that our guests can contact our reception anytime with any requests regarding room cleaning or re-location, as we do have as well some rooms facing to the quiet side.We are looking forward to your visit in future.

8/10 Good

Frank

Business traveller
Liked: Cleanliness, property conditions & facilities
Ok for one Night !
Das Hotel ist ganz OK hat man allerdings ein Zimmer zur Strassenseite ist es mit der Strassenbahn und dem Verkehr sehr laut. Die Fenster lassen sich nur begrenzt öffnen und die Klimaanlage läßt sich nicht abschalten und eine vernünftige Temperatur war nicht einstellbar so das ich Nachts mit 25 Grad schlafen mußte.
Stayed 1 night in Oct 2022
Response from Olí on 7 Oct 2022
Dear Frank,thank you for your review and your stay.For the next time please feel free to contact our hotel reception anytime in order to change the room to quiet one or to set the AC control as requested.We are looking forward to future visit!

8/10 Good

Henricus

Liked: Cleanliness, staff & service, room comfort
Goed hotel voor prive of zakelijk.
Mooi modern hotel op loop afstand van de binnenstad. Mooie kamer met goede badkamer (Douche) alles top en netjes. Goed bed, goed internet en een TV met enkele internationale zenders (maar het meeste is toch Tsjechisch). Ontbijt is ook meer dan goed.
Stayed 3 nights in Sep 2022
Response from Hotel Passage on 19 Sept 2022
Dear Henricus,we appreciate your review and we are happy you liked your stay in our hotel.Best regards, Hotel Passage****

10/10 Excellent

Corinna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schönes Hotel mit sehr schönen Zimmern. Freundliches Personal und gut gelegen. Alles top! Würden sofort wieder kommen.
Stayed 1 night in Aug 2022
Response from Hotel Passage on 3 Sept 2022
Dear Mrs. Corinna,we are pleased with your satisfaction and we hope you can visit us again in the future.Thank youKind regardsHotel PassageReception

10/10 Excellent

Gunnar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Hotel Passage Staff on 19 Jan 2022
Thank you for your feedback!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I v Brně ...
Skvělé ubytování
Stayed 1 night in Dec 2021
Response from Hotel Passage Staff on 5 Jan 2022
Vážený pane Daniele, děkujeme za kladnou recenzi a budeme se těšit na brzkou shledanou!

10/10 Excellent

Samuel emil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Sabina

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sabina
Krásný hotel na skvělém místě :)
Stayed 2 nights in Sep 2021
Response from Hotel Passage Staff on 13 Sept 2021
Vážená paní Sabino, děkujeme za kladnou recenzi a budeme se těšit na brzkou shledanou.