Lunch and dinner served, local cuisine
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Reviews of The Brook by Nightcap Plus

4.5 out of 5
The Brook by Nightcap Plus
167 Osbourne Rd, Mitchelton, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 24 out of 35 reviews" "
Rating 8 - Good. 10 out of 35 reviews" "
Rating 6 - Okay. 0 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yen Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management at The Brook by Nightcap Plus on 22 May 2024
Thank you for the 5 out of 5 review!Look forward to welcoming you back

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 3 nights in May 2024
Response from Management at The Brook by Nightcap Plus on 22 May 2024
Thank you for the great review!Look forward to welcoming you back

10/10 Excellent

William

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Emma is truely outstanding! Staff is very professional and we truely enjoyed our visit of 4 days. Highly recommended and hope we will be back soon.
Stayed 4 nights in Apr 2024
Response from Management at The Brook by Nightcap Plus on 22 Apr 2024
Thank you for your great review, and lovely comments regarding the team here. We look forward to welcoming you back!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy.
Stayed 1 night in Apr 2024
Response from Management at The Brook by Nightcap Plus on 3 Apr 2024
Thank you for your review - yes the location is very handy.Look forward to welcoming you back!

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel & Good Area
The personnel here’s is amazing. I’ve had the best hotel experience here and I will visit again.
Stayed 2 nights in Feb 2024
Response from Management at The Brook by Nightcap Plus on 17 Mar 2024
Thank you for the great reviewLook forward to welcoming you back!

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service
The staff were excellent. Very friendly, courteous and professional. Being a brand new hotel the bathroom design was terrible. Inadequate ventilation and lighting. The drainage of the open shower left little dry area to stand after use.
Stayed 1 night in Jan 2024
Response from Management at The Brook by Nightcap Plus on 10 Jan 2024
Thank you for your review and feedback. Lovely feedback about the team here. The feedback is appreciated.We do hope to welcome you back

10/10 Excellent

Ceci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management at The Brook by Nightcap Plus on 9 Jan 2024
Thank you for the 10 out of 10Look forward to welcoming you back

10/10 Excellent

Emily

Stayed 1 night in Dec 2023
Response from Management at The Brook by Nightcap Plus on 13 Jan 2024
Thank you for the 5 out of 5 Look forward to welcoming you back

10/10 Excellent

Darrin

Stayed 1 night in Dec 2023
Response from Management at The Brook by Nightcap Plus on 22 Dec 2023
Thank you for your reviewLook forward to welcoming you back!

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Wasn’t impressed with paying the extra $20 to book in early at 1pm - never been an issue anywhere else I’ve stayed Mostly go out of the way to let you in early-someone else was trying to get in early also and wouldn’t pay the fee
Stayed 1 night in Dec 2023
Response from Management at The Brook by Nightcap Plus on 15 Dec 2023
Thank you for your feedback regarding your recent stay. The feedback is appreciated as it helps us to fine tunes are services to provide guests with an enjoyable stay.We do hope to welcome you back!

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent
Stayed 2 nights in Nov 2023
Response from Management at The Brook by Nightcap Plus on 4 Dec 2023
Thank you for your review.Look forward to welcoming you back

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The vibe, the dining, the rooms, the parking, everything was what I had been looking for. I travel a lot and this was one of the best I’ve stayed at. Will be my go to in Brisbane now. Thanks for an awesome stay!
Stayed 1 night in Nov 2023
Response from Management at The Brook by Nightcap Plus on 4 Dec 2023
Thank your your great review,Look forward to welcoming you back.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HAd supporting services nearby as well as their own facilities - staff were helpful and overall good value
Stayed 1 night in Nov 2023
Response from Management at The Brook by Nightcap Plus on 28 Nov 2023
Thank you for your review. great to hear you enjoyed your stay with usLook forward to welcoming you back

8/10 Good

Beryl

Stayed 1 night in Nov 2023
Response from Management at The Brook by Nightcap Plus on 28 Nov 2023
Thank you for your reviewLook forward to welcoming you back!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management at The Brook by Nightcap Plus on 28 Nov 2023
Thank you for your review.Look forward to welcoming you back!

10/10 Excellent

Liam

Stayed 1 night in Nov 2023
Response from Management at The Brook by Nightcap Plus on 11 Nov 2023
Thank you for your 10 out of 10 review.Look forward to welcoming you back!

10/10 Excellent

Tony

Stayed 1 night in Oct 2023
Response from Management at The Brook by Nightcap Plus on 11 Nov 2023
Thank you for your 10 out of 10 reviewLook forward to welcoming you back!

10/10 Excellent

Gerrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfy. Check in was superr easy and staff were friendly
Stayed 1 night in Oct 2023
Response from Management at The Brook by Nightcap Plus on 11 Nov 2023
Thank you for your great review.Look forward to welcoming you back!

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service
Not enough storage in rooms, no freezer in fridge, no hotel info folder. Loved the staff, restaurant, food, decor. Especially loved the lights on the big tree.
Stayed 4 nights in Oct 2023
Response from Management at The Brook by Nightcap Plus on 11 Nov 2023
Thank you for your review and feedback.We are currently look into options for a freezer in accommodation.The lights on the Moreton Bay Fig Tree in The Brook Hotel are lovely.Look forward to welcoming you back

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay great staff especially on arrival when we checked in
Stayed 1 night in Oct 2023
Response from Management at The Brook by Nightcap Plus on 3 Oct 2023
Thank you for your the 5 out of 5 review. Lovely to hear you enjoyed your stay and how great the team here are. We look forward to welcoming you back!

8/10 Good

celeste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very nice. I would stay there again.
Stayed 1 night in Sep 2023
Response from Management at The Brook by Nightcap Plus on 1 Oct 2023
Thank you for your review. We look forward to welcoming you back!

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service ,staff was so helpful, great price reason we chose this place ,great location... would highly recomend
Stayed 2 nights in Sep 2023
Response from Management at The Brook by Nightcap Plus on 1 Oct 2023
Thank you for your 5 out of 5 review, great to hear you enjoyed your stay. Look forward to welcoming you back

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 1 night in Sep 2023
Response from Management at The Brook by Nightcap Plus on 28 Sept 2023
Thank you for your 5 out of 5 review. Look forward to welcoming you back to The Brook by Nightcap Plus!

2/10 Terrible

Rodney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No physical photo ID on me but plenty on phone, cc etc. So couldn't stay because company policy. Then too money $195 out of my cc! Another company policy. Another Qantas! Amazing.
Stayed 1 night in Sep 2023
Response from Management at The Brook by Nightcap Plus on 28 Sept 2023
Thank you for your review. We understand that you were frustrated with not being able to check in, the terms and conditions do advise that a photo ID may be required at check in. Your reservations and payment were made via an online travel agent and we have requested that you be refund. Regards Accommodation ManagerThe Brook by Nightcap Plus

8/10 Good

Kumiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔でバスの利用に便利だった
Stayed 1 night in May 2024
Response from Management at The Brook by Nightcap Plus on 7 May 2024
レビューをありがとうございます。はい、場所は公共交通機関に便利です。

10/10 Excellent

Maximilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, super friendly stuff, good breakfast & parking for free!
Stayed 1 night in Apr 2024
Response from Management at The Brook by Nightcap Plus on 15 Apr 2024
Thank you for your 5 out 5 review Maximillian, We look forward to welcoming you back!

10/10 Excellent

Otto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes frühstück und beste Unterkunft im Urlaub
Stayed 3 nights in Mar 2024
Response from Management at The Brook by Nightcap Plus on 3 Apr 2024
Thank you for your review, great to hear you enjoyed your stay.

10/10 Excellent

Otto

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wunderbares Hotel, nur unter der angegebenen Adresse schwierig zu finden
Stayed 2 nights in Mar 2024
Response from Management at The Brook by Nightcap Plus on 17 Mar 2024
Vielen Dank für Ihre Bewertung und Ihr Feedback. Da der Veranstaltungsort nur eine einzige Straßenadresse hat, kann es etwas schwierig sein, den Unterkunftsbereich des Veranstaltungsortes zu finden (der sich am gegenüberliegenden Ende von Dan Murphy's befindet) – es sind Pläne für zusätzliche Beschilderung.