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Thank you for taking the time to provide your feedback. We appreciate your input as it helps us identify areas where we can improve and better serve our guests. If there are any specific aspects of your stay that you feel could have been better, we would value the opportunity to learn more so that we can address them accordingly. Your satisfaction is important to us, and we hope to have the chance to exceed your expectations in the future.
Awesome staff, reasonable price, room was clean.
Very difficult to find even with GPS, could hear conversations in the next room and hallway, so not the quietest place.
Okay for a one night stay.
Janine
Stayed 1 night in Feb 2024
Response from Jia on 2 May 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay regarding the thin walls and difficulty finding our location.We understand the importance of a peaceful and comfortable stay, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your comments seriously, and we will assess how we can address these issues to improve the overall experience for our guests.Regarding the difficulty finding our location, we will explore ways to improve signage and provide clearer directions to ensure that future guests can easily locate us.We appreciate your valuable feedback, as it helps us identify areas for improvement.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
This was our second stay. The property is situated between two busy roads but there was very little traffic noise. Enjoyable stay.
Pamela
Stayed 2 nights in Feb 2024
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
10/10 Excellent
Shiranee
16 Feb 2024
Nice area
Shiranee
Stayed 1 night in Feb 2024
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
6/10 Okay
Allan
12 Feb 2024
Allan
Stayed 2 nights in Feb 2024
Response from Jia on 2 May 2024
Thank you for your positive feedback. We are committed to maintaining high standards of performance and service.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
6/10 Okay
Ryan
8 Feb 2024
Ryan
Stayed 1 night in Feb 2024
Response from Jia on 2 May 2024
Thank you for your positive feedback. We are committed to maintaining high standards of performance and service.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
8/10 Good
stephen
4 Feb 2024
I liked it
Good price , nice people
stephen
Stayed 4 nights in Jan 2024
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
8/10 Good
Shane
4 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have 750mps download at home so it was hard to accept a 1.8mps download at the motel. This is an essential service for traveller and needs to be addressed. It was not fast enough to receive and send emails
Shane
Stayed 2 nights in Feb 2024
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback regarding our motel's internet speed. We sincerely apologize for any inconvenience you experienced during your stay.Ensuring fast and reliable internet service is a top priority for us, and we regularly monitor our network to maintain optimal performance. We understand the importance of having high-speed internet access, especially for our guests who rely on it for work or entertainment purposes.We appreciate you bringing this matter to our attention, and we will investigate further to ensure that our internet service meets the expectations of our guests. If you have any additional details or specific concerns about your experience, please feel free to share them with us so that we can address them promptly.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Thank you for choosing our hotel, and we look forward to serving you again soon.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
8/10 Good
Ramona
1 Feb 2024
Ramona
Stayed 3 nights in Jan 2024
Response from Jia on 2 May 2024
Thank you for your positive feedback. We are committed to maintaining high standards of performance and service.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
Good other then no tv working shower broken noisey
Craig
Stayed 1 night in Jan 2024
Response from Jia on 2 May 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with the broken shower and TV during your stay.Ensuring that all of our amenities are in excellent working condition is a top priority for us, and we regret that we fell short in this instance. Please know that we take your feedback seriously, and we will address these issues promptly to prevent similar occurrences in the future.Our maintenance team will be immediately dispatched to repair the shower and TV in the room you stayed in. Additionally, we will conduct a thorough inspection of all other rooms to ensure that everything is in proper working order.We appreciate your patience and understanding as we work to resolve these issues. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us directly. Thank you for choosing our motel.
The maintenance of the rooms were not up to expectation as the AC units are leaking water on the bed, the TV intermittently didnt work and the toilet door does not lock in room 120.
Friendly staff though and they try and help as much as they can.
Ashwin
Stayed 3 nights in Jan 2024
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We deeply regret the issues you encountered and apologize for any inconvenience caused.It is our utmost priority to ensure a pleasant and hassle-free experience for all our guests, and we are truly disappointed that we were unable to meet your expectations. Your concerns are being taken seriously, and we are dedicated to resolving them to prevent any similar situations in the future.We appreciate your patience and understanding throughout this process. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a significantly improved stay. Should you require any further assistance or have additional concerns, please feel free to contact us directly.Thank you for choosing to stay at Rocklea International Motel.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
Amazing stay at the property. Clean and quiet. The staff was amazing. Helped me a lot with whatever were my requirements.
Bani
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
6/10 Okay
Maung Maung
Business traveller
12 Jan 2024
Liked: Staff & service
Tower was not clean
with red color lip stick
Maung Maung
Stayed 4 nights in Jan 2024
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We deeply regret the issues you encountered and apologize for any inconvenience caused.It is our utmost priority to ensure a pleasant and hassle-free experience for all our guests, and we are truly disappointed that we were unable to meet your expectations. Your concerns are being taken seriously, and we are dedicated to resolving them to prevent any similar situations in the future.We appreciate your patience and understanding throughout this process. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a significantly improved stay. Should you require any further assistance or have additional concerns, please feel free to contact us directly.Thank you for choosing to stay at Rocklea International Motel.
Close to industrial area, pub for dining and takeaway for other needs.
Stanley
Stayed 1 night in Jan 2024
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
2/10 Terrible
Daniel
8 Jan 2024
Daniel
Stayed 1 night in Jan 2024
Response from Jia on 2 May 2024
Thank you for taking the time to provide your feedback. We appreciate your input as it helps us identify areas where we can improve and better serve our guests. If there are any specific aspects of your stay that you feel could have been better, we would value the opportunity to learn more so that we can address them accordingly. Your satisfaction is important to us, and we hope to have the chance to exceed your expectations in the future.
We had a pleasant 3 night stay. Except the dishes were not cleared from the room so we could not have breakfast the next day. Tried calling recepetion but no luck. Overall ok.
Urvashi
Stayed 3 nights in Jan 2024
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We deeply regret the issues you encountered and apologize for any inconvenience caused.It is our utmost priority to ensure a pleasant and hassle-free experience for all our guests, and we are truly disappointed that we were unable to meet your expectations. Your concerns are being taken seriously, and we are dedicated to resolving them to prevent any similar situations in the future.We appreciate your patience and understanding throughout this process. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a significantly improved stay. Should you require any further assistance or have additional concerns, please feel free to contact us directly.Thank you for choosing to stay at Rocklea International Motel.
Property was clean and tidy, staff were very friendly. Bed was very comfortable. Room was surprisingly quiet considering it was next to a highway and train track. There was enough parking but people kept making it hard to enter and exit car parks by parking on the road behind parking spaces next to building, instead of designated parking spots, often during the week we stayed there.
sonja
Stayed 7 nights in Dec 2023
Response from Jia on 2 May 2024
We truly appreciate you taking the time to share your experience with us. Your satisfaction is our ultimate goal, and we're thrilled to hear that you had a great stay at Rocklea International Motel. Rest assured, we will keep an eye with the car park to ensure a pleasant and hassle-free experience for all our guests.
10/10 Excellent
CJ
6 Jan 2024
CJ
Stayed 2 nights in Jan 2024
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
We truly appreciate you taking the time to share your experience with us. Your satisfaction is our ultimate goal, and we're thrilled to hear that you had a great stay at Rocklea International Motel.
Very disappointed with our choice. Carpet not clean. Having shower in bath unsuitable. Blanket on my bed had an unpleasant smell. No meals available other than a breakfast in room for $15.00. Information book needs updating. Receptionist was pleasant but did not have much local information for us visitors. Need more room for comments.
Judy
Stayed 3 nights in Jan 2024
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We deeply regret the issues you encountered and apologize for any inconvenience caused.It is our utmost priority to ensure a pleasant and hassle-free experience for all our guests, and we are truly disappointed that we were unable to meet your expectations. Your concerns are being taken seriously, and we are dedicated to resolving them to prevent any similar situations in the future.We appreciate your patience and understanding throughout this process. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a significantly improved stay. Should you require any further assistance or have additional concerns, please feel free to contact us directly.Thank you for choosing to stay at Rocklea International Motel.
Staff were helpful and made arrangements for our late checkin..nice quiet location close to our sporting event
Grant
Stayed 1 night in Dec 2023
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
No Hassle, Later departure times and Walk across the road to the Pub.
Joanne
Stayed 1 night in Dec 2023
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
8/10 Good
Susan
Travelled with partner
30 Dec 2023
Liked: Cleanliness, staff & service, amenities
Susan
Stayed 4 nights in Dec 2023
Response from Jia on 2 May 2024
We truly appreciate you taking the time to share your experience with us. Your satisfaction is our ultimate goal, and we're thrilled to hear that you had a great stay at Rocklea International Motel.
Thank you for taking the time to provide your feedback. We appreciate your input as it helps us identify areas where we can improve and better serve our guests. If there are any specific aspects of your stay that you feel could have been better, we would value the opportunity to learn more so that we can address them accordingly. Your satisfaction is important to us, and we hope to have the chance to exceed your expectations in the future.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
The reception staff are welcoming, efficient and helpful. Checkin was a pleasant experience.
The bed was very comfortable, although perhaps too small for two larger people.
The room was very clean and well presented, whilst showing minor signs of age.
There’s a handy pub across the road for meals, and a nearby station too.
Leon
Stayed 1 night in Dec 2023
Response from Jia on 2 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
Hi,We greatly appreciate your decision in selecting our establishment and would like to express our sincere gratitude for taking the time to share your positive feedback. Thank you.
Hi,We wanted to express our sincere gratitude for choosing to stay with us! We're thrilled that you had a fantastic experience during your time here, and we truly appreciate your kind words in your review.Thank you once again!
10/10 Excellent
Andrew
10 Dec 2023
Liked: Amenities
Andrew
Stayed 4 nights in Dec 2023
Response from Claire on 15 Dec 2023
Thank you for staying with us and for the positive review!
Hi,I wanted to express my sincere appreciation for choosing to stay with us and for taking the time to leave a positive review. Your support is greatly valued.Thank you.
Hi,From the bottom of our hearts, we extend our sincerest gratitude for selecting our establishment as your temporary sanctuary. Your decision to stay with us fills our souls with immeasurable joy and appreciation. Furthermore, we cannot express enough how deeply moved we are by your kind review. It warms our hearts and reaffirms our dedication to providing the utmost comfort, warmth, and hospitality to every individual who walks through our doors. Thank you, once again, for taking the time to share your positive experience. It is through your words that our passion for creating unforgettable memories is strengthened. Your endorsement inspires us to continue striving for excellence and to exceed the expectations of every guest that graces our presence.With heartfelt thanks.
10/10 Excellent
Ian
7 Dec 2023
Ian
Stayed 1 night in Dec 2023
Response from Jia on 2 May 2024
We truly appreciate you taking the time to share your experience with us. Your satisfaction is our ultimate goal, and we're thrilled to hear that you had a great stay at Rocklea International Motel.
10/10 Excellent
Dean
5 Dec 2023
Dean
Stayed 4 nights in Nov 2023
Response from Jia on 2 May 2024
We sincerely thank you for providing feedback on your recent experience with us. Ensuring your satisfaction is our top priority, and we are delighted to hear that you enjoyed your stay at Rocklea International Motel.
Place was fine to stay in for the night, in a quiet area, not too much around but not too far from things either. Really friendly staff, nice room with smart TV, coffee machine, toiletries, and decent enough sound proofing from other people.
Scott
Stayed 1 night in Dec 2023
Response from Claire on 15 Dec 2023
Hello,We want to express our sincere gratitude for choosing to stay with us! We also want to extend a special thank you for leaving such a positive review.Thank you.
2/10 Terrible
Bronwyn
30 Nov 2023
Noisy property
Bronwyn
Stayed 2 nights in Nov 2023
Response from Jia on 2 May 2024
Thank you for sharing your feedback regarding your recent stay at our motel. We sincerely apologize for any inconvenience caused by noise disturbances during your visit.Ensuring a peaceful and comfortable environment for our guests is of utmost importance to us, and we regret that we did not meet this expectation during your stay. We take your comments seriously and will investigate the sources of the noise to address them promptly.Your feedback is valuable to us as we continuously strive to improve our services and facilities. If there are any additional details you can provide about the noise issues you encountered, it would greatly assist us in our efforts to prevent similar occurrences in the future.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.