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Reviews of Holiday Inn Express & Suites Brigham City - North Utah, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Brigham City - North Utah, an IHG Hotel
15 South 1550 West St, Brigham City, UT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 764 out of 1001 reviews" "
Rating 8 - Good. 163 out of 1001 reviews" "
Rating 6 - Okay. 36 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, spacious.
Stayed 1 night in May 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay very comfortable
Stayed 1 night in May 2024
Response from Joe on 21 May 2024
Thank you for the 5 out of 5!

10/10 Excellent

Alexander, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Joe on 21 May 2024
Thanks for the 5 out of 5!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Joe on 21 May 2024
Thank you!

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here for work. Great spot
Stayed 1 night in May 2024
Response from Joe on 21 May 2024
Thanks for the 5 out of 5!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy.
Stayed 1 night in May 2024
Response from Joe on 21 May 2024
Thanks Penny!

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, large, modern, clean room. Very nice staff.
Stayed 1 night in May 2024
Response from Joe on 21 May 2024
Thank you for the 5 out of 5!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joe on 21 May 2024
Thank you for the 5!

10/10 Excellent

Douglas C

Place was clean and fast check in
Stayed 1 night in May 2024
Response from Joe on 15 May 2024
Thank you for the 5 out of 5!

10/10 Excellent

Jeremiahkay, Houston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to interstate and next to gas station. Very convenient. Hotel is clean, inside and outside. Friendly staff. Our room was nice, clean, quiet, and comfortable.
Stayed 1 night in May 2024
Response from Joe on 13 May 2024
Thank you for the 5 out of 5!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. The walls are a little thin. We could hear a kid stomping above us, which was a little annoying however, I know that is not the hotel staff's fault. It is next to an RV spot and a truck stop, so there are a lot of travelers in the area.
Stayed 1 night in May 2024
Response from Joe on 13 May 2024
Lisa, Thank you for the kind review!

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very nice staff but we were in a room that must have been above industrial washers and dryers so our room literally vibrated and sounded like there was a helicopter outside. We mentioned it to the front desk and the sound stopped for about half an hour then started back up. We had to mention it a second time before it was stopped for the night. Breakfast was ok, but different food items ran out quickly and took time to replenish. Definitely not a horrible experience but also not the greatest.
Stayed 1 night in May 2024
Response from Joe on 13 May 2024
Thank you for taking the time to review your stay with us.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Joe on 13 May 2024
Thank you!

10/10 Excellent

Abbas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and breaks
Stayed 1 night in May 2024
Response from Joe on 13 May 2024
Thank you!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joe on 10 May 2024
Thank you for the rating!

10/10 Excellent

Pamala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Slept very well. Comfortable bed.
Stayed 1 night in May 2024
Response from Joe on 7 May 2024
Thank you for the 5 out of 5!

8/10 Good

Randy, Cedar City, UT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in May 2024
Response from Joe on 7 May 2024
Randy, Thank you for taking the time to review your stay!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joe on 7 May 2024
Thank you for the 5 out of 5 rating!

4/10 Poor

Shelby

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We had hoped to swim, but the pool was chilly and there was no Hot Tub. Our biggest complaint was the smell of pot on the whole second floor. I went down to tell someone at the front desk and waited for a little bit but couldn’t find anyone. The hotel is beautiful and the help was nice.
Stayed 2 nights in May 2024
Response from Joe on 7 May 2024
Shelby, Thank you for taking the time to review your stay with us. Our apologies that you experienced some issues during your time with us. If you would like to discuss further please reach out to us directly.

10/10 Excellent

Ricardo

Stayed 1 night in Apr 2024
Response from Joe on 2 May 2024
Thank you for the 5 out of 5 rating!

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
Thank you for staying with us . We hope to see you again !

8/10 Good

Trista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe on 30 Apr 2024
Thank you for the rating.

10/10 Excellent

Gary

Everything was great
Stayed 1 night in Apr 2024
Response from Joe on 29 Apr 2024
Gary thank you for the 5 out of 5 rating.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Joe on 29 Apr 2024
Terry, Thank you for the 5 out of 5!

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet . Shower could have better pressure.
Stayed 1 night in Apr 2024
Response from Joe on 3 May 2024
Thank you for the 5 out of 5 rating!

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Thank you for staying with us ! We hope to see you again..

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Thank you for staying with us ! We hope to see you again..

10/10 Excellent

Joan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Thank you for staying with us ! We hope to see you again..

10/10 Excellent

Zane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great. The breakfast was great. The room was just right for our family.
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Thank you for staying with us ! We hope to see you again..

10/10 Excellent

LAUREN, Vaughan

Liked: Amenities
Clean, very new! Friendly staff!
Stayed 1 night in Apr 2024
Response from Joe on 25 Apr 2024
Thank you for the 5 out of 5!

2/10 Terrible

Amanda

Travelled with partner
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Joe on 24 Apr 2024
Thank you.

8/10 Good

YEVGENIY

Business traveller
Liked: Staff & service
No room service
Stayed 4 nights in Apr 2024
Response from Joe on 23 Apr 2024
Thank you for the rating!

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hot breakfast. However, they ran our of bacon and susage most of the time. Beds could have been softer. They were a bit hard (cheap)
Stayed 3 nights in Apr 2024
Response from Joe on 22 Apr 2024
Thank you for taking the time to review your stay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe on 22 Apr 2024
Thanks for the 5 out of 5!

8/10 Good

Jo, Princeton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Breakfast was good. Easy check-in and out.
Stayed 1 night in Apr 2024
Response from Joe on 22 Apr 2024
Thank you for the review!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, new property with easy check in and great staff. Disappointed that our room faced the truck stop and freeway with constant traffic and noise. The intersection to leave the property is frequently clogged up with semi trucks trying to make left hand turns at an intersection without a traffic light.
Stayed 1 night in Apr 2024
Response from Joe on 22 Apr 2024
Kevin, Thank you for the 5 out of 5!

10/10 Excellent

Mario

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exciting to talk to, she was jolly!
Stayed 1 night in Apr 2024
Response from Joe on 22 Apr 2024
Mario, Thank you for the 5 out of 5!

2/10 Terrible

Keegan

Business traveller
Disliked: Property conditions & facilities
One of the worst hotels I’ve stayed at, for the price. I travel for work and stay in literally hundreds of hotels and I couldn’t believe how dirty this hotel was. I could have stay in a cheap fleabag hotel for half the price and gotten this level of dirty. The first room they gave me the curtains were all ripped and the metal frame was on the ground. The second room they gave me was a downgrade and the shower was filthy. The staff was really nice is the only kind thing I can say about this place. If you don’t mind a dirty hotel, save your money and stay a cheaper motel.
Stayed 1 night in Apr 2024
Response from Joe on 22 Apr 2024
Keegan, Thank you for taking the time to let us know your experience with us. We invite you to reach out to us directly if we can be any help.

10/10 Excellent

Nicholas

Stayed 1 night in Apr 2024
Response from Joe on 10 May 2024
Thank you for the 5 out of 5!

10/10 Excellent

Joy

Stayed 1 night in Apr 2024
Response from Joe on 7 May 2024
Thank you for the rating!

10/10 Excellent

Khanh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice, modern and clean. Staffs are friendly. Nice view as well. The only problem is the mosquitos outside the parking lot. Must be careful if you have children. Will be back and stay here if we have a chance to come back.
Stayed 1 night in Apr 2024
Response from Joe on 15 Apr 2024
Thank you for the review!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just there for one night. But it was nice clean safe. The continental breakfast was decent will Stay there again.
Stayed 1 night in Apr 2024
Response from Joe on 15 Apr 2024
Thank you for taking the time to review your stay.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe on 15 Apr 2024
Thank you!

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property as always
Stayed 1 night in Apr 2024
Response from Joe on 15 Apr 2024
Tiffany thank you for the 5 out of 5!

10/10 Excellent

Corilynn

Travelled with partner
Liked: Cleanliness, amenities
Very clean property and an amazing breakfast
Stayed 1 night in Apr 2024
Response from Joe on 12 Apr 2024
Thank you for the 5 out of 5 rating!

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and very quiet. The breakfast was fantastic. It had a hot breakfast with so much variety of food. Have never seen the choices of food in a hotel before. Would definitely recommend this hotel and we would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Joe on 12 Apr 2024
Sylvia, Thank you for the wonderful comments about your stay with the Holiday Inn Express Brigham City, UT! Hope to see you again soon.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant they recommended was great - even had bison steaks.
Stayed 1 night in Apr 2024
Response from Joe on 11 Apr 2024
Dennis, Thanks for the 5 out of 5! Hope to see you again soon at the Holiday Inn Express hotel Brigham City, UT

10/10 Excellent

Shelley, Red Deer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Clean and quiet.
Stayed 1 night in Apr 2024
Response from Joe on 8 Apr 2024
Shelley, Thank you for the 5 out of 5 rating!

10/10 Excellent

Susan, Stevensville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and easy to park Trailer Nice and clean. Breakfast in the morning included
Stayed 1 night in Mar 2024
Response from Joe on 8 Apr 2024
Susan, Thank you for the perfect 5!

2/10 Terrible

Cheri

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
There was stains on the bed sheets and it was loud upstairs until after 10 pm. I have pics of the sheets
Stayed 1 night in Apr 2024
Response from Joe on 8 Apr 2024
Cheri, Thank you for reviewing your stay with us and my apologies that we did not live up to your expectations. I am reviewing this with my team and will get this resolved asap.