All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Terrible is not even the word for the place, it was distgusting. The room was full of dust, the carpets stank, receptionist did not care.
Sharmal
Stayed 2 nights in May 2024
Response from Jakub H. on 27 May 2024
Dear Sharmal,it's certainly disappointing to learn that you have not had an as enjoyable time as we would have hoped and that the experience fell short of your expectations. Be assured that your comments have been shared with the team. It will be a pleasure for us to make a difference and exceed your expectation during your next visit to Bratislava.Kind regards,Hotel Management
Nice hotel, centrally located.
Room doesn't have a minibar or almost any appliances.
Room service didn't have a selection either and was very expensive.
Most importantly - the spa doesn't work (apparently for a few months already) while the advertisement says it does.
Verified traveller
Stayed 3 nights in Feb 2024
Response from Hotel Management on 15 Feb 2024
Dear guest, Thank you for a review of Crowne Plaza Bratislava. We were disheartened to learn that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodation.Kind regards,Hotel Management
Hotel well located for the Old Town. Reception staff very helpful and friendly. Temperature in the room was too hot, even if the thermostat was turned down.
Dear Mr. Michael Yoshiaki,Thank you for taking the time to post your review and share your experience!We are delighted that you enjoyed your visit, and you were satisfied with Crowne Plaza Bratislava. Sincerely,Hotel Management
Dear Mark,Thank you for sharing your recent experience at Crowne Plaza Bratislava. We hope to welcome you once again soon. Best regards,Hotel Management
10/10 Excellent
HIDETO
28 Oct 2023
HIDETO
Stayed 1 night in Oct 2023
Response from Hotel Management on 15 Nov 2023
Dear HIDETO, Thank you for taking the time to share your feedback. It's much appreciated. Kind regards,Hotel Management
Great location and walkable to all the attractions. Very friendly staff.
Gene
Stayed 3 nights in Oct 2023
Response from Hotel Management on 20 Oct 2023
Dear Gene,Thank you for sharing your experience from your recent stay with us at Crowne Plaza Bratislava. We are very delighted to read that you had an amazing stay and we hope to welcome you once again soon.Sincerely,Hotel Management
10/10 Excellent
Brian
2 Oct 2023
Brian
Stayed 3 nights in Sep 2023
Response from Hotel Management on 15 Nov 2023
Dear Brian, Thank you so much for taking the time out to share your valuable feedback and giving us a 5-star rating. We are pleased to learn that your time with us was wonderful.Kind regards,Hotel Management
Fantastic hotel. Great location. Great facilities and friendly staff
Peter
Stayed 3 nights in Sep 2023
Response from Hotel Management on 3 Oct 2023
Dear Peter,Thank you for sharing your experience from your recent stay with us at Crowne Plaza Bratislava. We are very delighted to read that you had an amazing stay and we hope to welcome you once again soon.Best regards,Hotel Management
The personal was nice and helpful ; good breakfast, nice room and amazing bed
Edgar
Stayed 1 night in Sep 2023
Response from Hotel Management on 18 Sept 2023
Dear Edgar,Thank you very much for taking the time to share your experience with us. We are truly happy to read that you had a beautiful stay, and we can't wait to welcome you back soon.Sincerely,Hotel Management
Dear Michaela,Thank you so much for taking the time out to share your valuable feedback and giving us a 5-star rating. We are pleased to learn that your time with us was wonderful.Best regards,Hotel Management
10/10 Excellent
Katerina
Business traveller
10 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Katerina
Stayed 1 night in Sep 2023
Response from Hotel Management on 18 Sept 2023
Dear Katerina, Thank you very much for taking the time to share your experience with us. We are truly happy to read that you had a beautiful stay and you left us with a 5 star rating.Sincerely,Hotel Management
6/10 Okay
Raquel
19 Aug 2023
Liked: Staff & service
La bañera de la habitación está muy alta. La piscina está cerrada y me parece precio excesivo para no ofrecer ni piscina ni spa.
Raquel
Stayed 1 night in Aug 2023
Response from Hotel Management on 18 Sept 2023
Dear Raquel,It's certainly disappointing to learn that you have not had as enjoyable time as we would have hoped and that the experience fell short of your expectations. We value your feedback, take it seriously and the points raised have been discussed with the relevant teams and managers. Sincerely,Hotel Management
Dear James,Thank you for taking the time to post your review and share your experience!We are delighted that you enjoyed your visit, and you were satisfied with Crowne Plaza Bratislava.Sincerely,Hotel Management
Dear Tho,Thank you so much for taking the time out to share your valuable feedback and giving us a 5-star rating. We are pleased to learn that your time with us was wonderful.Sincerely,Hotel Management
The staff was extremely professional, especially in the dining areas. A spectacular hotel and quite a surprise. Right across the plaza from the President's palace. A ten minute walk to the old town monuments.
Marcus B
Stayed 1 night in Jul 2023
Response from Hotel Management on 18 Sept 2023
Dear Marcus,It was a pleasure to have you as our guest at Crowne Plaza Bratislava and we are happy to read that you had a wonderful stay.Your kind feedback is very much appreciated, and we look forward to welcoming you back again soon.Sincerely, Hotel Management
10/10 Excellent
Eric J
29 Jul 2023
Eric J
Stayed 1 night in Jul 2023
Response from Hotel Management on 18 Sept 2023
Dear Eric J,Thank you so much for taking the time out to share your valuable feedback and giving us a 10/10 rating. We are pleased to learn that your time with us was wonderful.Sincerely,Hotel Management
8/10 Good
Jana
Travelled with family
22 Jul 2023
Liked: Cleanliness, staff & service
Only stayed for one night, convenient location.
Jana
Stayed 1 night in Jul 2023
Response from Hotel Management on 18 Sept 2023
Dear Jana,Thank you for sharing your recent experience at Crowne Plaza Bratislava and for your note of appreciation of the quality of service.Best regards,Hotel Management
As expected from an international chain. Good location, overlooking Presidential Palace. Excellent breakfast. Good gym, but given the type of hotel a pool might be expected.
Dear Jan,thank you so much for giving us the best possible rating. We are pleased to learn that your time with us was wonderful.Kind regards,Hotel Management
10/10 Excellent
F.J.
28 May 2023
F.J.
Stayed 1 night in May 2023
Response from Jakub H. on 29 May 2023
Dear F.J.,thank you so much for taking the time out to share your valuable feedback and giving us the best rating possible. We are pleased to learn that your time with us was wonderful.It will be our pleasure to welcome you back.Warm regards,Hotel Management
Seamless check in, beautiful property, in a very good location, very customer oriented staff.
Jesus
Stayed 1 night in May 2023
Response from Jakub H. on 10 May 2023
Dear Jesus,thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you had a great experience with us. We appreciate your business and look forward to serving you again soon!Kind regards,Hotel Management
Dear Mark,thank you for choosing our hotel and for taking the time to give us your feedback.We would like to welcome you back soon again and wish you all the best until then!Best regards, your Hotel Management team.
8/10 Good
Kazuki
19 Mar 2023
Kazuki
Stayed 1 night in Mar 2023
Response from Jakub H. on 22 Mar 2023
Dear Kazuki,thank you for being our guest and taking the time to share your review. We are glad that you were satisfied with our services. It will be our pleasure to welcome you back.Warm regards,Hotel Management
Very smart hotel, clean modern room, fantastic location and very helpful staff.
STUART
Stayed 2 nights in Jan 2023
Response from Jakub H. on 25 Jan 2023
Dear Stuart,wee are delighted that you enjoyed the facilities and services at our hotel. We sincerely appreciate your kind words with regards to the warm care of each member of our team and we hope to welcome you back in the not-too-distant future.Kind regards,Hotel Management
Dear Jan,thank you so much for taking the time out to share your valuable feedback and giving us a full rating. We are pleased to learn that your time with us was wonderful.It will be our pleasure to welcome you back.Warm regards,Hotel Management
The property was in a pretty convenient location and was clean however unfortunately I was wrongly accused of not paying taxes. The check in personnel took cash for it without providing a receipt and did not load them in. The experience of being mistreated due to this on checkout was not pleasant. I was told that I would be emailed once the cameras were checked and have emailed on the status of this with no response.
Nicole
Response from Jakub H. on 21 Dec 2022
Dear Nicole,we are very disappointed that we did not meet all your expectations. Your opinion is very important to us. On this way, we would like to assure you that all your points will be discussed on the Executive level for an improvement.It will be a pleasure for us to make a difference and exceed your expectation during your next visit to Bratislava.
4/10 Poor
Umer
17 Dec 2022
Umer
Stayed 1 night in Dec 2022
Response from Jakub H. on 21 Dec 2022
Dear Umer,we highly appreciate your opinion on our hotel and services.It will be our pleasure to welcome you back.Warm regards,Hotel Management
Lovely hotel just an easy 15 minute walk from train station and just 200 yards from entrance to Old Town.
Robert
Stayed 2 nights in Nov 2022
Response from Jakub H. on 21 Dec 2022
Dear Robert,thank you very much for taking the time to share your experience with us. We are truly happy to read that you had a beautiful stay, and we can't wait to welcome you back soon.Kind regards,Hotel Management
8/10 Good
Ana
10 Nov 2022
Liked: Cleanliness, staff & service
Ana
10/10 Excellent
Rotem
14 Sept 2022
Rotem
Stayed 2 nights in Sep 2022
Response from Jakub H. on 20 Sept 2022
Dear Rotem,thank you for being our guest and taking the time to share your review. We are glad that you were satisfied with our services. We hope to welcome you soon again!Kind regards,Hotel Management
Dear Kladouchos,
thank you for being our guest and taking the time to share your review.
Our hotel is located right in the historical center of Bratislava, which is reflected in the price of the parking fee.
It will be our pleasure to welcome you back.
Warm regards,
Hotel Management
Staff very friendly, knowledgeable, professional and efficient. Hotel ideally placed in the old town and close to the bud and tram network. Highly recommended.
Mark
Stayed 3 nights in Aug 2022
Response from Jakub H. on 16 Aug 2022
Dear Mark,
thank you very much for taking the time to share your thoughts and insights with us. It has been a great pleasure to have you with us. We trust that soon we will have the opportunity to welcome you back again soon.
Kind regards,
Hotel Management
10/10 Excellent
Harvey
13 Aug 2022
Harvey
Stayed 1 night in Aug 2022
Response from Jakub H. on 15 Aug 2022
Dear Harvey,
many thanks for taking the time to share your experience with us. We are truly happy to read that you had a great stay and that you enjoyed all aspects of you stay.
It will be our pleasure to welcome you back.
Best regards,
Hotel Management
Dear Omid,
thank you for being our guest and taking the time to share your review.
We would be delighted to welcome you back!
Kindest regards from Bratislava,
Hotel Management
10/10 Excellent
Ann-Elisabeth
31 Jul 2022
Ann-Elisabeth
Stayed 2 nights in Jul 2022
Response from Jakub H. on 5 Aug 2022
Dear Ann-Elisabeth,
thank you once again for choosing the Crowne Plaza Bratislava for your time in beautiful Bratislava.
Thank you so much for the full rating.
It will be our pleasure to welcome you back.
Warm regards,
Hotel Management
Dear Edred,
thank you for being our guest and taking the time to share your review.
We hope to have a chance to welcome you once again if you come back to Bratislava.
Best regards,
Hotel Management
The property is absolutely wonderful. It is exceptionally placed in the city and is worth the price.
Nicholas
Stayed 2 nights in Jul 2022
Response from Jakub H. on 18 Jul 2022
Dear Nicholas,
thank you very much for your kind review. We are very happy to hear that you enjoyed your stay and appreciated the services we delivered to you. Feedback such as yours inspires us to consistently provide our guests with the best level of service.
We are looking forward to meet you again at the Crowne Plaza Bratislava!
With kind regards,
Hotel Management
6/10 Okay
DENIS
Travelled with family
5 Jul 2022
Liked: Staff & service
The AC was very poor.
Overall was ok.
DENIS
Stayed 1 night in Jun 2022
Response from Jakub H. on 18 Jul 2022
Dear Denis,
thank you very much for sharing your feedback and experience regarding your recent stay with us. We are very sorry to hear that you didn't completely enjoy yourselves and your stay.
We believe that we will be able to satisfy your needs next time you are around.
Best regards, Hotel Management.
8/10 Good
Verified traveller
Business traveller
19 Jun 2022
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Jun 2022
Response from Jakub H. on 18 Jul 2022
Dear guest,
thank you very much for sharing your feedback regarding your recent stay with us.
We are looking forward to meet you again soon.
With kind regards,
Hotel Management
The hotel is in a very nice location and the staff was very attentive to our requests.
The property needs a little bit of refresh. Also, there was way too much hair left from the previous guests around the bathtub than one can leave unnoticed.
Stanimir
Stayed 1 night in Jun 2022
Response from Jakub H. on 13 Jun 2022
Dear Stanimír,
thank you very much for sharing your feedback and experience regarding your recent stay with us.
Thank you for your compliments pertaining to location and staff.
At the same time, we are very sorry to hear that you didn't completely enjoy yourselves and your stay due to cleanliness of the bathtub. We will look closely to the mentioned area and will do our best to avoid this occurring in the future.
We are looking forward to meet you again soon.
Best regards, Hotel Management.
10/10 Excellent
richard
28 May 2022
richard
Stayed 1 night in May 2022
Response from Jakub H. on 13 Jun 2022
Dear Richard,
thank you very much for sharing your feedback, it is highly appreciated. We are glad that you enjoyed your stay.
With kind regards,
Hotel Management