Dear Peter,Thank you for choosing Safrano Palace as your accommodation in Brasov. We are happy you enjoyed your stay with us and we hope to see you back soon.All the best!

Dear Wing Shun,Thank you for staying in Safrano Palace. We are happy you had a great experience and we hope to see you back soon. All the best!

Dear Jonathan,Thank you for taking the time to leave a review. Things did not went the way you are describing. Yes, it is true we had an overbooking and we contacted you right away and we offered you a free upgrade to the Queen Room (the only room in the property with a private balcony overlooking the Christmas Market). You gladly accepted and then you didn't show up. We have proof that we contacted you and offered the upgrade, telling people you were unable to contact the hotel is a lie and we will make sure we will use this proof to defend our image and our reputation.

Thank you for staying with us. We are looking forward to seeing you again!

Dear Tiberiu, Thank you for choosing Safrano Palace. We are happy you enjoyed your stay at our property and we hope to see you back soon. Best regards,

Dear Andrei, Thank you for choosing Safrano Palace. We are happy you had a nice stay and we hope to see you back soon. Regards!

Dear Richard, Thank you for being our guest. We are happy you had a nice stay. Unfortunately having AC in Safrano Palace is not an option as this is a historical monument and some modern facilities are not allowed to be fitted. Hope to see you back soon.

Dear Rambart, Thank you for choosing Safrano Palace. It was a pleasure having you as a guests and we are happy you had a great stay here. We hope we will see you back soon. Best regards!

Dear Rambart, Thank you for choosing Safrano Palace. It was a pleasure having you as a guest, we are happy you had a great stay and we hope we will see you again in the future. Best regards,

Dear Allen, Thank you for choosing Safrano Palace. We are happy you head a great time in our hotel and we are looking forward to seeing you back again. Wish you all the best!

Dear Teodora, Thank you for choosing Safrano Palace. We are happy you had a nice stay at our property and we hope to see you back soon. Regards

Dear Katherine, Thank you for choosing Safrano Palace. we are happy you had a great time at our property and we hope to see you back soon. All the best!

Dear guest, Thank you for choosing Safrano Palace and for sharing your experience with us. Hope to see you soon, Regards

Dear Adrian, Thank you for choosing Safrano Palace. We encourage our guests to talk about their experience in Safrano Palace but we don't encourage them to tell lies. Let's take what you said one by one and see how things really were: 1. Smelly & mouldy washroom - you arrived at the property and after check in formalities our colleagues brought you to your room. You refused the room and demanded another one and again another one. On the third option you said everything is fine even though our colleague told you we can offer you a free upgrade (if this third room was not satisfactory). You inspected the third room thoroughly and you declared yourself pleased. So, how come now it turns out that the washroom was smelly and mouldy? If it wasn't from the beginning it became smelly after??? 2. Zero Covid-19 precautions: These are just a few of the things we do - all our staff is wearing face masks at all time, all contact surfaces are disinfected every hour, in the breakfast room the number of seats was decreased by 50% in accordance to the laws, all the cutlery is individually wrapped, disinfectant dispensers are placed at each entrance, room cleaning service is suspended and it is offered by request to limit the interaction with our guests and to create a safe environment in their room, guests have to wear face masks in the public areas... 3. Bedbugs and no toiletries - Lets just assume this was true. Why would you stay for 2 nights in a hotel that has bedbugs and no toiletries? Did the bedbugs come to your room only on the second night? Why did you not call the reception and complain about it during your stay? Cleaning and disinfecting the rooms is our top priority so each room is thoroughly cleaned after each departure, a deep cleaning on each room is done every week and a bugs and bacteria repellent is applied monthly on the entire property. All of these things can be documented with CCTV recordings! It may happen that the cleaning staff forgets to put a shampoo or a bathing gel but if this happens, and lets face it it can be an honest mistake, why would you not call the reception and request to have them brought to you? 4. No room cleaning - Did you pay any attention to the instructions given on the check in? No! because if you would have paid attention you would remember that our colleagues from reception told you that due to Covid-19 safety measures we have suspended the day to day cleaning service and the housekeeping staff will enter your room only if you specifically request that. What were you saying before about ZERO Covid -19 precautions? 5. Huge old-fashioned key that you had to carry around town - Safrano Palace is located in a historical building erected 175 years ago and the design of the rooms, the furniture, the renovation works, everything was done to preserve that style. That refers also to the style of the keys! You always had the option of leaving the key at the reception instead of carrying it around the town. 6. Compla

Dear Nicola, It was a pleasure having you as a guest. We are happy you enjoyed your stay at our property and we hope we will see you again in the future. Best regards

Dear Michelle, It was a pleasure having you as a guest and we are looking forward to meeting you again. We wish you all the best!

Dear Vital, Thank you for being our guest. We are happy you had a nice stay in our hotel and we hope to see you soon. Being located in the city center parking is not possible at the hotel (as advertised in the description) but parking areas are available in walking distance from the hotel.

Dear Carl, Thank you for being our guest. We are happy you enjoyed your stay in our property. Yes, the hotel does not have AC and safe in the rooms but we would like to remind you that you booked a 3 star hotel and those are facilities available in a 4 star hotel. Unfortunately, being a property located in a historical building we are not allowed to install AC units but we will try to add safes in the rooms before your next visit. Wish you all the best and looking forward to seeing you again!

Dear Steven, Thank you for being our guest. We are happy you had a nice stay in our hotel and you loved our rooms and breakfast. We hope to see you back soon. Best regards!

Hi Martina, Thanks for being our guest. We would've loved to know more about your stay so we would know what to improve. Bets regards!

Dear Asaf, Thank you for being our guest. We are happy you enjoyed your stay and we hope to see you back soon. All the best!

Dear guest, Thank you for taking the time to leave a reply. we are glad you enjoyed your stay at our property and we hope to see you back soon. All the best!

Dear Kareen, It was a pleasure having you as a guest. We are happy you had a wonderful time in our hotel and we hope to see you soon. Best regards,

Dear Adrian, Thank you for taking the time to write a review and thank you for your kind words. We are happy you liked our property and we hope to see you back soon. Best regards,

Dear guest, Thank you for staying in our hotel. We would love to know what you liked and what you did not like so we can improve our services. Best regards,

Dear Octavian, Thank you for being our guest. Next time when you leave a review please right also about the things you did not like or you would like us to improve, this way we make sure your requests are always met. Best regards!

Dear guest, Thank you for taking the time to leave a review. It seems you had a nice stay in our hotel so we were wondering what did you not like that made you give us a score of 3 out of 5 ?

Dear guest, Thank you for taking the time to leave a review. We are happy you enjoyed your stay in our hotel and we hope to see you back soon. We are currently changing our routers and we will have a better internet connection in the rooms. Best regards,

Dear guest, Thank you for taking time to leave a review. We are happy you enjoyed your stay in our hotel and we hope to see you back soon. Best regards,

Dear guest, Thank you for your review. We are happy you enjoyed staying in our hotel and we hope to see you again in the future. Best regards,

Dear Cynthia, Thank you for your kind words. We are happy you enjoyed your stay in our property and we hope to see you back soon. Best regards

Dear guest, Thank you for choosing our property. We are happy you enjoyed your stay in Brasov and we hope to see you again in the future. Best regards,

Dear guest, Thank you for taking the time to leave a review. We thank you for your kind words and we are happy you had a nice stay in our hotel. We are looking forward to seeing you back soon. Best regards,

Dear guest, Thank you for taking time to leave a review. We are happy you enjoyed your stay in our hotel and we hope to see you back soon. Regards,

Thank you for your rating. Would've been more helpful to know what you did not like so we could improve our services. All the best,

Dear guest, Thank you for taking the time to leave a score. Would've been really helpful if you would have write a few words so we would know what you didn't like and what you would like us to improve. Best regards,

Dear guest, We are happy you enjoyed your stay in our hotel. As you have been informed, the hotel does not have its own parking but our staff will always assist you in finding a suitable place to park your car. Looking forward to seeing you again.

Dear guest, Thank you for your kind words. It is an honor and a privilege to receive such a wonderful review. We are happy you enjoyed your stay in our property and we hope you will be able to come back again. Wish you all the best,

Dear Jonny, It was a pleasure having you as a guest. Thank you for your nice words and we are happy you enjoyed your stay in our hotel and in Brasov. We are looking forward to seeing you back soon.

Dear guest, Thank you for staying at our hotel. We are happy you had a nice experience and we hope to see you soon. All the best

Dear Shai, Thank you for staying at our property. We are happy you had a great experience in our hotel and we hope to see you back soon. Yes, the hotel does not have an elevator as it has only two floors and it is located in a historical building where no changes are allowed. Best regards

Dear Deb, Thank you for your nice review. We are happy you had a wonderful time in our property and we hope to see you back soon. Best regards,

Dear guest, Thank you for booking our property. We are happy you enjoyed our spacious and comfortable rooms. We would like to remind you that in the description of the hotel it is mentioned we do not have parking or air conditioning (actually none of the hotels located in the main square have these facilities). Best regards

Dear guest, Thank you for staying in our property. We are happy you enjoyed our hotel and staff and we hope to see you back soon. Best regards

Dear Ilan, Thank you for your very nice and kind words. We are happy you had a nice stay at our property and we hope to see you back soon. All the best,

Dear STan, Thank you for choosing our property. We are happy you enjoyed your stay and we will take in consideration your suggestions. Hope to see you back soon. Best regards

Deal Cesar, Yes, the hotels does not have air conditioning but this is correctly advertise on the description of the property. The hotel offers breakfast but you need to book a breakfast included rate or order it on the spot.Unfortunately you did neither. Maybe on your next reservation you will pay more attention to the description of the property and this way you will not have false expectations. Regards

Dear Guest, Thank you for your nice words. We are glad you had a nice stay at our hotel and we hope to see you back soon. Wish you all the best,