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Reviews of Canad Inns Destination Centre Brandon

3.5 out of 5
Canad Inns Destination Centre Brandon
1125 18th Street, Brandon, MB

Reviews

8.6

Excellent

Rating 10 - Excellent. 378 out of 759 reviews" "
Rating 8 - Good. 238 out of 759 reviews" "
Rating 6 - Okay. 87 out of 759 reviews" "
Rating 4 - Poor. 38 out of 759 reviews" "
Rating 2 - Terrible. 18 out of 759 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Darryl

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Black hair in the bathroom, and in the spare blankets, and the towels. Someone pulled the fire alarm at 1:00am, (took ann hour to turn it off anfter firemen came), and we weren’t compensated for it. Not even a sorry or acknowledgment. Positive: room service everyday with new towels and beds made.
Stayed 2 nights in May 2024

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Keeley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was fun and the water slide was cool but the stairs to the water slide seemed like they could be redone, had a lot of rust on them. The staff were super friendly and nice. The alarms in our room I think were broken and couldn’t be silenced other than that it was super nice to stay in.
Stayed 2 nights in May 2024

6/10 Okay

Sarah

Business traveller
Renovated room with new beds but they are the hardest beds we’ve ever slept in, actually could barely sleep in. Will not stay again.
Stayed 1 night in May 2024

4/10 Poor

Betsy

Stayed 4 nights in May 2024

10/10 Excellent

Steph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good check-in.
Stayed 1 night in May 2024

6/10 Okay

Robert

Travelled with family
Liked: Staff & service, amenities
We found our stay to be very noisy (our room had a constant whistle and guests were obnoxiously loud throughout the 2 nights we were there) and the king bed was not very comfortable.
Stayed 2 nights in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 24 May 2024
Thank you for your review. Your comments have been shared with the appropriate departments so that they may be addressed.

8/10 Good

Tigist, Winnipeg

Good customer service
Stayed 1 night in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 24 May 2024
Thank you for the review and for choosing Canad Inns Destination Centre Brandon! We are so happy to see that you enjoyed your stay with us.

10/10 Excellent

tiberhe

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I like the convenience of the area and it is a clean hotel also friendly stuff
Stayed 1 night in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 22 May 2024
Thank you for your review and for choosing Canad Inns Destination Centre Brandon! We are thrilled to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Pat

Liked: Staff & service
Location and staff were the 5 out of 5
Stayed 2 nights in May 2024
Response from Nicole Wang - General Manager on 20 May 2024
Hi Pat,Thank you so much for the review and for choosing Canad Inns Destination Centre Brandon. We are thrilled to hear that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Close to major events center.
Stayed 1 night in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 17 May 2024
Thank you for your review and for choosing Canad Inns Destination Centre Brandon. We hope to see you again soon!

10/10 Excellent

Phil

Liked: Property conditions & facilities
Good hotel, comfortable bed, attached to the entertainment center so everything is connected with indoor walking.
Stayed 1 night in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 17 May 2024
Thank you for your review and for choosing Canad Inns Destination Centre Brandon! We are thrilled to see that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Judy

Stayed 3 nights in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 22 May 2024
Thank you for your review and for choosing Canad Inns Destination Centre Brandon. Please let us know what we can do to make your next stay a 5 out of 5.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 17 May 2024
Thank you for the review and for choosing Canad Inns Destination Centre Brandon! We are so happy to see that you enjoyed your stay with us.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in the evening .we could have a bite to eat in Lounge . Everything thing went very well. Would return when passing by Brandon .
Stayed 1 night in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 13 May 2024
Hi Brenda, Thank you for your review and for choosing Canad Inns Destination Centre Brandon. We are happy to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

nancy

Liked: Staff & service
Stayed 1 night in May 2024
Response from Nicole Wang - General Manager on 15 May 2024
Hi Nancy,Thank you for the review and for choosing Canad Inns Destination Centre Brandon. We are so happy that you enjoyed your stay with us. Please let us know what we can do to make your next stay a 5 out of 5.

2/10 Terrible

Annemarie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check-in service was a horrible experience. We had booked 2 rooms. First party arrived and checked in 1/2 hour before stated check-in time, and was told our 2rooms were beside each other. Check in time was 4 o'clock, we were checking in at 3:45pm similar to at least 10 others in line. When it was our turn to check-in, the staff member could not find our reservation. After several minutes she went to the backroom and conferred with her manager. Then she found our reservation but said room wasn't ready and that check-in wasn't until 4 o'clock, it was 3:50 pm and at several others had been checked in before us. Then we were told she would call us when our room was ready. At 4:45 pm, we went back to the desk to find out if we had a room yet. No call had been made to us. The staff then offered us a different room at the 'same rate' making out that we were getting an upgrade when in fact the same room was available at the same rate on Expedia when we booked. We went to our commitment and returned to the desk to speak to the manager. Only the kitchen manager was there and said he would contact their customer service and someone would be in touch to remedy our dissatisfaction. We never received any communication from customer service. And in fact, they charged our room in addition to us paying through paying Expedia. Terrible customer service!!!!!!
Stayed 1 night in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 17 May 2024
Thank you for your review. Your comments have been shared with the appropriate departments so that they may be addressed. Though the room was paid through Expedia, it is company policy to pre-authorize for incidentals. The incidentals get released back to credit card at check out which can take up to five business days to show back on it. Feel free to reach out to us directly if you would like to discuss further.

10/10 Excellent

Kyleigh

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Tiffany Ramsden - Assistant Guest Services Manager on 13 May 2024
Hi Kyleigh, Thank you for your review and for choosing Canad Inns Destination Centre Brandon! We are thrilled to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
More things to for children
Stayed 2 nights in May 2024
Response from Nicole Wang - General Manager on 9 May 2024
Hi Sandra,Thank you for the review and for choosing Canad Inns Destination Centre Brandon. We are thrilled to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Ami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 9 May 2024
Thank you for your review and for choosing Canad Inns Destination Centre Brandon! We are thrilled to see that you enjoyed your stay with us. We hope to see you again soon!

4/10 Poor

Amy

Travelled with family
What I didn’t expect was the in lobby Games Room where anyone can come and go. As well as the restaurants and bars also in the same lobby as check-in.
Stayed 1 night in May 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 13 May 2024
Thank you for your review and your comments. Your comments have been passed along.

4/10 Poor

Edwin

Stayed 1 night in May 2024

6/10 Okay

Barbara, Edmonton

Travelled with partner
Ok but needs a refresh!
Stayed 4 nights in Feb 2024
Response from Tony on 2 May 2024
Thank you for completing our survey. Your comments will be shared

10/10 Excellent

Brenda

Travelled with partner
Room was clean and staff were very friendly
Stayed 1 night in Apr 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 1 May 2024
Hi Brenda, Thank you for your review and for choosing Canad Inns Destination Centre Brandon! We are thrilled to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Kacie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 30 Apr 2024
Hi Kacie, Thank you for the review and for choosing Canad Inns Destination Centre Brandon! We are so happy to see that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Tayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! It was a little loud considering it was a Friday night and our window faced roadhouse but it was not a big deal.
Stayed 1 night in Apr 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 26 Apr 2024
Hi Tayla, thank you for your review and for choosing Canad Inns Destination Centre Brandon. We are happy to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Wes

Stayed 2 nights in Apr 2024
Response from Nicole Wang - General Manager on 14 May 2024
Hi Wes,Thank you for your review and for choosing Canad Inns Destination Centre Brandon. We are happy to see that you enjoyed your stay. Please let us know what we can do to make your next stay a 5 out of 5!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 2 nights in Apr 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 23 Apr 2024
Thank you for your review and for choosing Canad Inns Destination Centre Brandon. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Leigh

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 23 Apr 2024
Thank you for your review and for choosing Canad Inns Destination Centre Brandon. Please let us know what we can do to make your next stay a 5 out of 5.

10/10 Excellent

RANDALL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay everything near by staff great
Stayed 1 night in Apr 2024
Response from Nicole Wang - General Manager on 22 Apr 2024
Thank you for the review and for choosing Canad Inns Destination Centre Brandon. We are happy to hear that you enjoyed your stay. We hope to see you again soon!

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parked and moved to all our events without leaving the complex. Veey nice set up
Stayed 1 night in Apr 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 19 Apr 2024
Thank you for your review and for choosing Canad Inns Destination Centre Brandon! We are thrilled to see that you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Sherry

Disliked: Cleanliness, property conditions & facilities
This hotel needs an upgrade and cleaning inside and out badly, the entrance way into the hotel is disgusting so is the lobby. Our room was satisfactory. I was very disappointed that 100.00 would be kept on my credit card for 5 business days for reasons unknown. As we left the room just as we found it. I have stayed at the hotel several times when in Brandon to visit my mother in law in the nursing home. But I have to rethink staying there because of my first impressions when entering. It is unsightly.
Stayed 1 night in Apr 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 19 Apr 2024
Hi Sherry, thank you for the review and for your suggestions for improvement. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us if you have any further questions or concerns.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. Always enjoy staying there.
Stayed 2 nights in Apr 2024
Response from Nicole Wang - General Manager on 15 Apr 2024
Hi Duane,Thank you for the review. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 4 May 2024
Thank you for your review and for choosing Canad Inns Destination Centre Brandon. Please let us know what we can do to make your next stay a 5 out of 5.

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Was a quick check in and service
Stayed 1 night in Apr 2024
Response from Nicole Wang - General Manager on 13 Apr 2024
Hi Chris,Thank you for the review and for choosing Canad Inns Destination Centre Brandon. We are thrilled to see that you had a great stay with us. We hope to see you again soon!

8/10 Good

Curtis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024
Response from Nicole Wang - General Manager on 8 Apr 2024
Hi Curtis,Thank you for the review and for choosing Canad Inns Destination Centre Brandon. Please let us know what we can do to make your next stay a 5 out of 5!

10/10 Excellent

Brittni

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Nicole Wang - General Manager on 8 Apr 2024
Hi Brittni,Thank you for the review. We are thrilled to hear that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities
The carpets inside need a refresher. No place to sit outside and enjoy a morning coffee.
Stayed 2 nights in Apr 2024
Response from Nicole Wang - General Manager on 8 Apr 2024
Hi Kimberly,Thank you for the review and for your suggestions for improvement. We hope to see you again soon!

6/10 Okay

Adam

Stayed 2 nights in Apr 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 30 Apr 2024
Hi Adam, Thank you for your review and for choosing Canad Inns Destination Centre Brandon. Please let us know what we can do to make your next stay a 5 out of 5.

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and easy, front desk staff very helpful. Hotel and rooms were very clean. Restaurants bit of a let down, but water slide and pool were a huge hit with the kids!
Stayed 1 night in Apr 2024
Response from Nicole Wang - General Manager on 7 Apr 2024
Hi Celine,Thank you for the review! We are happy to hear that you enjoyed your stay and the time in the pool area. We will pass your comments about the restaurants on to the food and beverage team to be addressed. We hope to see you again soon!

6/10 Okay

Jisola

Travelled with partner
Disliked: Amenities
Good
Stayed 1 night in Mar 2024
Response from Nicole Wang - General Manager on 7 Apr 2024
Thank you for the review. We are happy that you enjoyed your stay. Please let us know if there is anything we can do to improve your next stay with us.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. I was at the Winter Fair and could enter without having to go outside.
Stayed 2 nights in Mar 2024
Response from Nicole Wang - General Manager on 5 Apr 2024
Hi Marilyn,Thank you for the review and for choosing Canad Inns Destination Centre Brandon. We are happy to hear that you enjoyed your stay with us. We hope you had a great time at the fair. See you again soon!

6/10 Okay

Amber

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was very difficult to understand the girl at check out. Although it was a good stay.
Stayed 1 night in Apr 2024
Response from Nicole Wang - General Manager on 5 Apr 2024
Hi Amber,Thank you for the review and for the feedback about your check out. Your comments will be forwarded to the Guest Services team to be addressed.We hope to see you again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicole Wang - General Manager on 5 Apr 2024
Hi Cindy,Thank you for the review and for choosing Canad Inns Destination Centre Brandon. We are so happy to hear that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Harkirat singh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the roads are very bad around the property.
Stayed 1 night in Apr 2024
Response from Nicole Wang - General Manager on 4 Apr 2024
Thank you for the review and for choosing Canad Inns Destination Centre Brandon. We are happy to see that you enjoyed your stay. Please let us know what we can do to make your next stay a 5 out of 5!

10/10 Excellent

Chelsa

Stayed 1 night in Mar 2024
Response from Nicole Wang - General Manager on 22 Apr 2024
Thank you for the review and for choosing Canad Inns Destination Centre Brandon. We are happy to hear that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was good
Stayed 1 night in Mar 2024
Response from Nicole Wang - General Manager on 4 Apr 2024
Thank you for the review. We are happy to hear that you enjoyed the pool. Please let us know what we can do to make your next stay a 5 out of 5!

10/10 Excellent

Carol

So happy to be able to bring my dog thank you
Stayed 1 night in Mar 2024
Response from Nicole Wang - General Manager on 1 Apr 2024
Hi Carol,Thank you for the review. We are happy to hear that you and your dog enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Ron and Christine

Stayed 2 nights in Mar 2024
Response from Tiffany Ramsden - Assistant Guest Services Manager on 20 Apr 2024
Thank you for your review and for choosing Canad Inns Destination Centre Brandon. Please let us know what we can do to make your next stay a 5 out of 5.

8/10 Good

Rachelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was connected to the keystone centre which was good. My dislike would be that the pillows were to soft and 4pm is a bit of a late check in. 1-3pm would be better
Stayed 1 night in Mar 2024
Response from Nicole Wang - General Manager on 1 Apr 2024
Hi Rachelle,Thank you for the review and for choosing Canad Inns Destination Centre Brandon. Thank you for also providing some suggestions for improvements for future stays. We hope to see you again soon.