Bar (on property)

Reviews of HYATT house Branchburg / Bridgewater

3 out of 5
HYATT house Branchburg / Bridgewater
3141 Rte 22 E, Branchburg, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was.rude
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Jennifer, thank you for your feedback. It is concerning to hear about your experience with our team members. This does not reflect our usual standards. Your experience will be reviewed internally. Your experience is important to us.

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean up scale, staff has bad attitude
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Jennifer,Thank you for taking the time to share your feedback. Cleanliness is a priority for us, and we are glad that you noticed. However, we are concerned to hear about your experience with our team members. We will address this internally to ensure future interactions meet your expectations. We appreciate your input and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Yuvanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfasts were good: scrambled eggs, a variation of sausage, and either waffles, pancakes, pancakes rolls stuffed with apples, and French toast, along with hot/cold cereals, yogurts, etc. The front desk staff are phenomenal! They have a tiny store to get small snacks and items you may have forgotten. They will loan you an umbrella. Indoor/outdoor fireplace are a nice touch. Walls are thin and you can hear children running through the hallways, but that's everywhere. I would absolutely stay here again!
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Yuvanna, thank you for sharing your wonderful experience at Hyatt House Branchburg. It's delightful to hear you enjoyed the breakfast selections and found the front desk team phenomenal. The availability of snacks and the indoor/outdoor fireplace add to the comfort, and it's great to know you'd stay with us again. We're looking forward to welcoming you back soon!

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Timothy, thank you for your high rating! The team at Hyatt House Branchburg is delighted to know you had a great experience. We look forward to your next visit!

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
A, thank you for your positive rating of Hyatt House Branchburg! Our team is delighted you had a great experience. We look forward to welcoming you back soon.

10/10 Excellent

Debarttasharan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall nice experience. Washroom was bit tardy
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Debarttasharan, thank you for sharing your feedback! Our team at Hyatt House Branchburg is delighted that you had an overall nice experience. Your comments about the washroom are noted, and we hope to welcome you back soon!

8/10 Good

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quiet and clean for the guests, please keep that up. Thank You
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Alexis, thank you for your feedback. The team at Hyatt House Branchburg is pleased to hear you enjoyed the quiet and clean environment. We appreciate your kind words and will strive to maintain these standards. Looking forward to your next visit!

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many roudy loud hotel stayers. Kids and adults running around and making moise at odd hoirs. Not good for business and people that want to sleep
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 May 2024
Kevin, thank you for your feedback. We regret that your stay was disturbed by noise from other guests. We strive to provide a peaceful environment for all our visitors and will take your comments into consideration to enhance future stays. We hope you will give us another chance to better meet your expectations.

6/10 Okay

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Jami,Thank you for your feedback. We hope your stay met your expectations. If there is any specific area where we can improve, please let us know. We value your insights and hope to welcome you back in the future.

10/10 Excellent

Colleen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and facilities were outstanding. It seemed as if every room was a suite. Going forward, every hotel should be like this!
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Colleen, it's heartening to hear that you found the rooms and facilities at Hyatt House Branchburg to be outstanding. We're particularly glad that you enjoyed our spacious suites. Your comments are very encouraging and we hope to continue setting the standard for future stays. We look forward to hosting you again.

8/10 Good

SURESH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
stayed here for a night. smooth Checkin and checkout. Decent breakfast and coffee..
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Suresh, it's wonderful to hear that your stay at Hyatt House Branchburg met your expectations. We're glad you found our check-in/out process seamless and appreciated our breakfast and coffee offerings. We're looking forward to welcoming you back during your next visit.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I needed to be,
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Michael, it's great to hear that the convenient location of Hyatt House Branchburg served your needs well. We are delighted you found the proximity beneficial. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Daniel, Orange Park

Business traveller
Liked: Amenities
Disliked: Cleanliness
There were fruit flies in the public men’s room and at the bar area. Really gross and indicative of poor cleaning.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Daniel, thank you for your feedback. Cleanliness and hygiene are top priorities, and the presence of fruit flies is being taken very seriously. Steps will be taken to investigate and address this promptly. We hope you will give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 May 2024
Allyson, it's delightful to know your stay at Hyatt House Branchburg was a "wonderful" experience. We truly appreciate your feedback and look forward to welcoming you back in the future.

2/10 Terrible

michele

Disliked: Cleanliness, staff & service
I booked king room and when we got there they put us in a queen, the fridge was broken and bug stain on bedding, plus the stand where the TV was on had whole panel fall off. Called front desk and they were sold out and so had no other room to put us in. Went in morning to complain to manager but they didn’t get to work until 10:30 and person at the front desk said well u did stay the night. It was 11pm and had no idea of what was available plus we had been in the road since 9am
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Michele, it's disappointing to hear about your experience. We sincerely regret any issue you had with the room allocation, the maintenance, and any inconvenience that might have occurred at night. Our aim is to ensure every guest has a comfortable and enjoyable stay and we're sorry to learn that yours did not meet your expectations. Please know we have shared your concerns with our management and team members to work on improving these aspects. We hope you would consider giving us another chance to better serve you in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent.Best ever.
Stayed 2 nights in May 2024
Response from Customer Service on 8 May 2024
John, it's fantastic to hear that you thoroughly enjoyed the breakfast at Hyatt House Branchburg. We believe a great morning feast is an excellent start to the day. We're overjoyed to know we served the best breakfast you've ever had. Thanks for sharing your feedback, and we hope to see you again soon.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyd my stay and intend on returning rooms lookd amazing and clean
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Rodney, it's great to hear you enjoyed your stay at Hyatt House Branchburg and appreciated our tidy and impressive rooms. We're looking forward to your return and serving you again. Safe travels until then.

10/10 Excellent

Kimmie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at this particular hyatt and it did not disappoint. I have stayed at several hyatt hotels and i never had a problem or an issue. Every trip to new jersey i will be staying at that hotel
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Kimmie, we're thrilled to hear that Hyatt House Branchburg continues to meet your expectations during every stay. Your confidence in our hotel and loyalty is greatly appreciated. Knowing that you look forward to every trip with us further motivates our team members to maintain the high standards you’ve come to expect. We're looking forward to welcoming you back soon.

10/10 Excellent

Om, Wheeling

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Om, we're thrilled to hear that you found the Hyatt House Branchburg to be clean and peaceful. Your experience truly reflects the standard of service we strive to deliver. We eagerly await your next visit.

10/10 Excellent

Chad

Stayed 1 night in Apr 2024
Response from Customer Service on 22 May 2024
Chad, thank you for your excellent rating! The team at Hyatt House Branchburg is thrilled to hear we made your stay enjoyable. We hope to welcome you back soon!

4/10 Poor

Ce

Stayed 3 nights in Apr 2024
Response from Customer Service on 21 May 2024
Ce, thank you for providing your rating. Experience matters a great deal to us and your feedback is valuable in ensuring the standard of future stays. We're committed to enhancing our service and hope you're open to giving us another chance in the future.

10/10 Excellent

Isaiah

Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Thank you for the 5 out of 5 rating, Isaiah!We're thrilled to see how much you enjoyed staying at Hyatt House Branchburg. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Lynne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Our go to place in Orlando.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Lynne, it's fantastic to hear that Hyatt House Branchburg is your preferred choice when you're in Orlando. We're pleased to know you find our property impressive. It's always our delight having you stay with us and we look forward to your next visit.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a nice part of New Jersey. You need a car to get to shops etc but its got lot of shops within 30 min drive. We went upto Whippany and on the 10 road there are plenty of large stores like Marshalls.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Mike, we appreciate your positive comments about your stay at Hyatt House Branchburg. It's lovely to hear you enjoyed our location and found convenience in the variety of shops within driving distance. We hope to see you again soon, perhaps for another shopping trip or just a relaxing stay. Safe travels till then!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt House was a nice stay. Front desk staff was very friendly. Room was clean. Free breakfast was good as well. Plenty of well lit parking and many restaurants close by.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
William, it's great to know you appreciated your stay at Hyatt House Branchburg. We're pleased that the cleanliness of your room, our commodious breakfast, and strategic location added to your experience. Your comments about our friendly front desk team members mean a lot to us. Looking forward to your future visits.

8/10 Good

Susan, Coram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ashley and Daisy are an asset to the Hyatt. First off, my GPS took me to the location of the old Hyatt which I discovered is now an apartment complex. Not knowing the area, I was lost. I pulled into a gas station and called the Hyatt. Ashley figured out where I was and gave me step by step directions to the new location. It was around 10 p.m. when I finally arrived. Check in was easy and pleasant with Daisy greeting me. I found the room to be nicely decorated and very clean. I went to look for something healthy to eat but found mostly snacks for sale. I had a hankering for yogurt and asked Daisy if they might have some yogurt. I did not expect it, but sure enough Daisy returned with a yogurt for me. I had some trouble sleeping perhaps because I had caffeinated coffee at dinner or maybe it was because the toilet had a drip and when it reached it certain point it would flush on its own. Once I figured out it was the toilet in my room making the noise and not the toilet flushing in the next room, I closed the bathroom door. Problem solved for then. I reported the flushing toilet the next day and Ashley apologized and said it would be taken care of. I would go back to this Hyatt the next time I am in town.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 May 2024
Susan, thank you for taking the time to share your experience at Hyatt House Branchburg. It's great to hear that team members like Ashley and Daisy were able to assist you and make your stay more enjoyable. Your feedback on room decor and cleanliness is deeply appreciated. However, we note your feedback on the light hindrance you encountered with the bathroom and the selection of available snacks. It's crucial that our guests feel at ease and fully accommodated, so your mention of these areas has been noted for improvement. We appreciate your intention to return and we're looking forward to welcoming you back the next time you're in town.

10/10 Excellent

Mary

Stayed 1 night in Apr 2024
Response from Customer Service on 18 May 2024
Thank you for sharing your perfect rating with us, Mary!It's wonderful to see how much you appreciated your time at Hyatt House Branchburg! We want everyone to feel right at home at Hyatt House Branchburg. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Susan

Lot’s going on downstairs but the room was perfectly quiet. Very comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Susan, it's great to hear that you enjoyed a tranquil setting in your room at the Hyatt House Branchburg. We're delighted that you found the accommodations comfortable. We look forward to welcoming you back on your next visit.

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thanks for the fantastic rating, Lin!It's outstanding we could exceed your expectations during your stay at Hyatt House Branchburg. We're all looking forward to your next stay with us.

10/10 Excellent

mina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean.
Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Mina, it's wonderful to hear you found Hyatt House Branchburg to be quiet and spotless. We sincerely appreciate your feedback and we look forward to welcoming you back soon.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and curious. Room was very clean and spacious.
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Daniel, it's great to hear that you found our team members at Hyatt House Branchburg to be very accommodating and polite. We're elated to know that you appreciated the cleanliness and spaciousness of our rooms. We hope to welcome you back soon for another enjoyable stay. Thank you for choosing us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Michael, thank you for choosing to stay at the Hyatt House Branchburg. We are pleased to receive such great feedback and look forward to your return visit. Safe travels till then!

10/10 Excellent

margarita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous. It is extremely clean, the staff is very kind and helpful. I felt very safe traveling solo for work and almost wish I could stay longer. I stay there for work every now and again and drive a bit farther just to stay in this hotel because it is worth it. There are several dining options near by as well as a bar at the hotel and a large grocery store across the road. I even treated myself to a pedicure at the shopping plaza across the street. Looking forward to staying there again.
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Margarita, it's wonderful to hear how much you enjoyed your stay at Hyatt House Branchburg. We strive to provide a clean and welcoming environment, and we're delighted to know our team members could assist you during your solo travels for work. Your comments about the nearby dining options, our hotel bar, and the convenience of a grocery store close by are greatly appreciated. We are also pleased you were able to take some time for yourself and enjoy a pedicure in the nearby shopping plaza. We're excited to welcome you back for another enjoyable stay in the future.

10/10 Excellent

KEN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We entered Hyatt place in GPS and it took us to an appt bldg. need to enter Hyatt Place Branchburg not Hyatt Place Bridgewater
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Ken, thank you for your 5-star review. It's fantastic to learn that you enjoyed your stay with us at Hyatt House Branchburg. We appreciate your feedback regarding the GPS details and will look into how this can be improved for future guests. We can't wait to welcome you back in the near future. Safe travels!

10/10 Excellent

Ravinder R., centreville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and check out.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Ravinder, your review brings joy to the team at Hyatt House Branchburg. We're thrilled to know that you found the check-in and check-out process seamless. We look forward to serving you again in the future.

2/10 Terrible

Aniya

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Aniya, we notice that your experience at our hotel didn't meet your expectations. We're committed to our guests' comfort and satisfaction and would certainly like the opportunity to learn more about your visit. Your feedback is valuable in our continuous quest to improve our services. Please feel free to reach out to us and share more details of your stay.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place clean rooms enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Rodney, it's heartwarming to hear that you had an enjoyable experience at Hyatt House Branchburg. Your compliments about our impeccable cleanliness truly uplift our spirits. We look forward to offering you another exceptional stay in the future.

10/10 Excellent

Gregory

Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Gregory, it's fantastic to hear that your stay at Hyatt House Branchburg was impressive. We appreciate your wonderful rating on Expedia, and we're thrilled to have met your expectations. We look forward to your next stay with us. Your satisfaction is our highest reward.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Alexander, it's delightful to know you had a great experience at the Hyatt House Branchburg! We're elated that we could provide you with a five-star stay. Our team members look forward to welcoming you back in the future. Safe travels until then!

10/10 Excellent

Spartak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Spartak, it's wonderful to know that you regard Hyatt House Branchburg as a nice hotel. We couldn't be happier that you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Dominick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, spacious, and the staff was extremely friendly and courteous.
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Dominick, it's wonderful to hear that the Hyatt House Branchburg met your expectations with its immaculate and roomy environment. It's gratifying to know our courteous team members contributed to your positive experience. We hope to welcome you back soon!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Barry, it's fantastic to hear you had an enjoyable experience at Hyatt House Branchburg. We appreciate your succinct but powerful review. Looking forward to welcoming you back in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large hotel. My suite was really nice - very roomy, appointed well. Only downside was the long, long walk from the suite to the exercise area and the front entrance. Otherwise, very positive experience.
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Linda, thank you for choosing Hyatt House Branchburg for your stay and for sharing your positive experience. We are thrilled to hear you found your suite nicely appointed and spacious. We appreciate your feedback regarding the layout of our facility and will keep it in consideration for future improvements. We're delighted your overall experience was positive and we hope to welcome you back soon.

8/10 Good

Kaveh

Stayed 1 night in Mar 2024
Response from Customer Service on 25 Apr 2024
Kaveh, it's great to hear that your experience at Hyatt House Branchburg was largely positive. Our team appreciates your rating and hopes to exceed your expectations during your next stay. We're committed to continuously improving our services and guest experiences. Thank you for your feedback.

8/10 Good

Mitchi

Liked: Property conditions & facilities
Property has everything you need on the premises
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Mitchi, it's wonderful to know that you appreciated the convenience and completeness of Hyatt House Branchburg. We strive to provide our guests with an all-in-one experience, and it seems like we hit the mark for you. We hope to welcome you back on your next visit!

6/10 Okay

Pinky

Stayed 6 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
We appreciate the feedback, Pinky.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Clean, safe, complementary breakfast, friendly staff. Cons: pillows were flat as pancakes.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Heather, it's great to hear that you found Hyatt House Branchburg to be spotless, secure, and appreciated our complimentary breakfast as well as our friendly team members. We regret to hear about your disappointment with the pillows. Your feedback has been noted and we can assure you that comfort is our priority. We hope to have the pleasure of hosting you again and providing a more comfortable stay.

10/10 Excellent

Richard

Liked: Property conditions & facilities
Easy and convenient and clean
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Richard, we are thrilled to hear that your stay at the Hyatt House Branchburg was both straightforward and satisfying. We take pride in maintaining a spotless environment for our guests. We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Kristina, thank you for your high rating! It's wonderful to know you had an excellent stay at the Hyatt House Branchburg. Our team always strives to ensure our guests have a enjoyable experience. We hope to have the opportunity to welcome you back in the near future!

10/10 Excellent

Richard Jr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and bar
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Richard, it's wonderful to know you appreciated the breakfast and bar at Hyatt House Branchburg. We aim to offer quality amenities to enrich our guests' stays. Looking forward to welcoming you back soon!