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Reviews of Hotel Jules Cesar & Spa - Mgallery Hotel Collection

5 out of 5
Hotel Jules Cesar & Spa - Mgallery Hotel Collection
9 Boulevard Des Lices, Arles, Bouches-du-Rhone

Reviews

8.8

Excellent

Rating 10 - Excellent. 152 out of 261 reviews" "
Rating 8 - Good. 77 out of 261 reviews" "
Rating 6 - Okay. 16 out of 261 reviews" "
Rating 4 - Poor. 13 out of 261 reviews" "
Rating 2 - Terrible. 3 out of 261 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Clive Paul

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel with preservation of Ancient Nunnery but refurbished throughout !! Staff at Reception were always Welcoming and Very Helpful !!
Stayed 7 nights in Sep 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique stay
We loved our time in Arles, very interesting small city. Very easy to see all the sights by foot from the hotel. Hotel is unique in its interior design and we loved it for a change. Ate in the restaurant which was excellent and staff very attentive and professional.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tissot

Stayed 1 night in Aug 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Jules Cesar
Excellent stay at Jules Cesar. Friendly and helpful staff; comfortable, well-appointed rooms, large bathrooms and wonderful swimming pool. It’s centrally located on a main road so if you arrive and depart by taxi, you won’t have any problems. I can definitely recommend.
Stayed 6 nights in Jul 2023

10/10 Excellent

kari

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful and located in the center of the city. It is easy to walk to anything in Arles. The hotel is clean, cool, and very pretty. The pool and gardens are amazing! I have loved my stay here and am happy I extended my stay for 2 more days.
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely glorious. The hotel staff went above and beyond for us. They were very friendly and ready to meet all our needs. Only wish I could’ve stayed longer.
Stayed 2 nights in Mar 2023

10/10 Excellent

david

Stayed 4 nights in May 2023
Response from caroline on 4 Jun 2023
Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

6/10 Okay

john

Travelled with family
The property has changed since we were there 5 years ago. Gone modern decor. The dinner was ordinary. Probably would not stay there again
Stayed 2 nights in May 2023
Response from caroline on 4 Jun 2023
Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

6/10 Okay

Matthias

Stayed 1 night in Apr 2023
Response from caroline on 4 Jun 2023
Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

10/10 Excellent

Harriet, Melrose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy Junior Suite was great for 2 adults and 2 kids. Only issue was the slight aroma of French drains everywhere it not sure the hotel could do much about that - hotel was super clean
Stayed 3 nights in Mar 2023

10/10 Excellent

Christine

Stayed 4 nights in Mar 2023

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2023
Response from caroline on 7 Mar 2023
Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments lesmeilleurs

10/10 Excellent

James

Stayed 1 night in Dec 2022

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel in a great location in Arles. Staff is very helpful and speak English fluently. Hotel appears to be recently remodeled.
Stayed 2 nights in Oct 2022
Response from J. Lyonnet on 1 Nov 2022
Dear Wayne,Thank you very much for your nice review.We hope to see you soon again in Arles !Best regards

10/10 Excellent

Terry, McLean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Tracy Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful building, quirky decoration by Christian Lacroix. Lovely helpful friendly staff. Great selection at breakfast, dinner in the hotel was superb. Lovely to have an outdoor pool in a city location with shaded seating in garden areas. Walkable to all local sites and hundreds of restaurants.
Stayed 7 nights in Aug 2022

10/10 Excellent

F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
Wonderful hotel. Absolutely stunning building, which the reception staff gave a little bit of information about as they showed us to our room. Location was fine for us. Arles seems to be a pretty small town and we were no more than five minutes walk from the amphitheatre which was main place we wanted to visit. We stayed in a junior suite - two adults and two kids, and the room was perfect with separate areas for us and the kids. Not sure if it applies to all of the rooms but in ours there were lots of freebies; a couple of little bottles of fizzy flavoured wine, soft drinks, sweets, macarons and even a little gift bag of camargue rice. Room service menu was very reasonable and the food nice, but unfortunately we didn't have more time to eat in the restaurant. Breakfast buffet was fantastic (selection of cold meats and cheeses amazing including smoked salmon etc as well as all the standard breakfast things) and was very good value for us as kids eat free (something like 23euro per adult). Staff were all incredibly friendly and helpful. Very small touches like bottles of water at checkout (it was really hot when we stayed) made a lasting impression. Only tiny thing that could be an issue for some people (though didn't matter for us) is that there are no toilets right next to the pool. Could just be slightly inconvenient for older people or very young kids as had to go back into hotel and up a level for toilets. Overall though couldn't rate highly enough. Fantastic.
Stayed 1 night in Jul 2022
Response from J. Lyonnet on 10 Aug 2022
Dear Madam, Sir, Thank you very much for this lovely review. All the team is more than happy to read you and we all hope to see you soon again ! Best regards, J. Lyonnet General Manager

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel! Well decorated and cozy. Rooms are small but provide all that you need.
Stayed 2 nights in May 2022
Response from Jérémy Lyonnet - Directeur on 11 Jun 2022
Dear Vanessa, We very much appreciate your comments regarding your stay at the Jules César MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

DOUGLAS

Liked: Cleanliness, staff & service
Hotel was advertised as having parking but it was not clear on Expedia that this was off site and had to be paid for. Loud music going on to midnight one night Good location
Stayed 1 night in May 2022
Response from Jérémy Lyonnet - Directeur on 11 Jun 2022
Dear Vanessa, We very much appreciate your comments regarding your stay at the Jules César MGallery. We take note of your remarks. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Michele, Rosemount

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in center Arles, easily walkable to both the archeological sites (get the museum pass for cheaper and faster entrance) and the Van Gough walk, as well a many dining options. Old convent building, with modernism decorating style. Wonderful breakfast and spa. Very friendly and helpful staff.
Stayed 2 nights in May 2022
Response from Jérémy Lyonnet - Directeur on 11 Jun 2022
Dear Michele, We very much appreciate your comments regarding your stay at the Jules César MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Michael

Stayed 1 night in Sep 2021

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming & distinctive hotel
Charming & distinctive hotel ideally positioned to explore Arles. It's housed in an old Carmelite Monastery so has plenty of character. Peaceful gardens & pool for when you'd like to soak up the sunshine! Room was generously large, quiet and comfortable. The staff were all attentive and super helpful. Would highly recommend
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
This hotel is far from being a 5-star hotel. Actually, everything in the hotel is very mediocre.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 5 nights in Jun 2021

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Arles- Cesar
The hotel was ideally situated with easy access by foot into the Old Town or by car into The Camargue. Rooms were clean but on the small side. We requested a bath tub in each of two rooms but this wasn’t available which was slightly disappointing. The public spaces and bar/restaurant terrace were lovely but the pool area was too small with not enough loungers for guests. Staff in the bar and restaurant were very helpful and charming. The reception staff however were a little dismissive.
Stayed 4 nights in Aug 2020

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from la réception on 13 Jul 2020
Cher Monsieur Paul, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but could use some Updates
We had a pleasant stay. The friendliness of the staff members and the spa is what stands out with this hotel. The location is good and walkable to the train station. The room could use an update as the carpet was faded and even dirty in some places. The key to the wardrobe was missing, so it would make a loud noise every time we walked by. The shower is ridiculous, because there is no way not to get water all over the floor. The main reason I booked a room here was for the spa, and that did not disappoint. Josephine arranged the service for me, and was very friendly on my arrival. Peggy was the massage therapist, and was very understanding of my pregnant state. I contacted the concierge in advance for some tips on places to dine etc. that might be open (due to the holiday) and I simply never received a response which was disappointing.
Stayed 2 nights in Jan 2020

10/10 Excellent

Mårten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly hotel
This is one of the best hotels I have stayed in. Great friendly staff, big comfortable rooms decorated in a lovely way and really relaxing with a wonderful ambience. They have a spa that really is relaxing too. Great friendly hotel
Stayed 1 night in Nov 2019
Response from la réception on 25 Nov 2019
Dear Marten, We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - Emilie on reception very helpful - not entirely sure about modern decor in room and hotel
Stayed 1 night in Nov 2019
Response from la réception on 25 Nov 2019
Dear Sir, Madam, We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Welcoming staff
The staff was very welcoming and give you a lovely regional gift at your departure. The building is remarkable in its own right. The junior suite was ok, not great (the shower door barrier had a cracked seal and leaked, the room thermostats did not respond to inputs, etc., no ramp for strollers or accessibility - an outside lift that you have to get someone from the hotel to operate). What was greatly appreciated and somewhat unique, was that windows all had screening and that is a huge plus. Good local option.
Stayed 2 nights in Oct 2019
Response from Brigitte Flahat Guest Relations Manager on 24 Oct 2019
Dear Sir, Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

JV, NY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an issue with the first room but they transferred us to a different and nice room. Greatly appreciate the quick response. Great staff. Great breakfast , the best among the hotels I stayed in for this trip.
Stayed 1 night in Aug 2019
Response from reception on 5 Sept 2019
Dear JV We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from la réception on 23 Aug 2019
Madame, Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The architecture of the interior as well as exterior was grand. our room was large and grand. It was very comfortable and clean. It felt royal staying there! I only wish that the coffee was of better quality, that they would leave bottles of water for us, and that the restaurant serves more than bistro food because it was delicious and creative,
Stayed 2 nights in Jul 2019
Response from la réception on 31 Jul 2019
Cher Madame, Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs. Brigitte Flahat Guest Relations Manager

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from la réception on 18 Jun 2019
Dear Madam, Sir We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky decor. Rooms small but functional. Centrally located.
Stayed 1 night in Jun 2019
Response from la réception on 18 Jun 2019
Dear Madam, Sir We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arles hotel
SUper food room excellent best locale price good
Stayed 1 night in Jun 2019
Response from Alexandre Kaloustian / 1er de réception on 10 Jun 2019
Dear sir We thank you for your kind review and are very pleased that you enjoy your stay in our Hotel we would be very pleased to welcome you back for a next stay in Arles Best regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 2 nights in May 2019
Response from Brigitte Flahat on 1 Aug 2019
Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery by Sofitel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The superior rooms come with a luxurious amount of space and french windows. The bathroom tile was in the palette of Van Gogh. Superb location. We enjoyed our stay immensely. Staff were very nice. They gave us the perfect recommendation for a seafood dinner.
Stayed 2 nights in May 2019
Response from brigitte on 21 May 2019
Dear Madam, Sir, We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from marine on 12 May 2019
Madame , Monsier, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery by Sofitel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs Guest Relations Manager

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location, clean , comfortable
Stayed 3 nights in Apr 2019
Response from marine on 13 Jun 2019
Cher Monsieur Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery by Sofitel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

8/10 Good

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect arles
perfect location, perfect hotel
Stayed 1 night in Feb 2019
Response from brigitte on 4 Mar 2019
Dear SIr , We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

8/10 Good

MArty, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valet parking service was superb. Staff was extremely courteous and helpful. Building was historic and attractive. Breakfasts were excellent.
Stayed 2 nights in Oct 2018
Response from Alexandre Kaloustian / 1er de réception on 18 Nov 2018
Dear Guest We thank you for your kind review and we are pleased that your stay was at the level of your expectations we would be very pleased to welcome back for a next trip in Arles Best regards

4/10 Poor

Barry, Yorkshire UK

Disliked: Property conditions & facilities, room comfort
Oh such awful rooms
Beautiful old hotel in great location. Friendly staff. Very expensive.
Stayed 1 night in Sep 2018
Response from Alexandre Kaloustian / 1er de réception on 21 Oct 2018
Dear Mr BARRY We thank you for sharing your experience following your stay in our Hotel. We are very sorry that your stay was not at the level of your expectactions, despite the good comments about our team and decoration of the hotel. With the classic rooms we have to deals with the architecture of the Hotel and its history (old convent) Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel, close to historic town centre
The hotel is quiet and the historic town centre is a few metres across the road. Easy to get to from the Autoroute and a good base from which to explore surrounding towns and countryside.
Stayed 4 nights in Sep 2018
Response from Alexandre Kaloustian / 1er de réception on 11 Sept 2018
Dear Guest, We thank you for your kind review following your stay in our hôtel, we are pleased to see that you enjoy your stay with us. With our kindest regards

8/10 Good

Verified traveller

Good hotel, Bad room
Hotel location was excellent, and it has a fun design vibe (designed by Christian Lacroix). Staff was also very friendly, especially valet and the team helping with the luggage. Unfortunately the room we were given was ground level overlooking some exterior grooming gear (looked like junk in a patchy/shabby backyard with bars on the window), was super tiny and two of the three shower pipes were literally falling out of the wall. Everything worked and our stay was pleasant enough, but all things considered we had a solid 3.5 star stay at best. The $225 we paid for what looked like the town’s top hotel was too high a price for what we received (not good value), but may be worth it if you can avoid room 106. Good hotel, very bad room 106.
Stayed 1 night in Aug 2018
Response from Emilie on 16 Oct 2018
Dear Sir, dear madam, Thank you for saying we are a good hotel. You booked a classic room and indeed, room106 is 18m². That one is in the cloister, and has kept some memories of its past, such as bars on the window. thank you for congratulating our staff, it's our best reward. Looking forward to welcoming you again, in another room maybe !

10/10 Excellent

Charles William

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from Alexandre Kaloustian / 1er de réception on 2 Sept 2018
Dear Guest We thank you for your rating concerning your stay in our hotel and we are please to see that your stay was at the level of your expectations We thank you one more time for sharing us your experience and send you in the meantimes our best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is so beautifully designed , enjoy every minute during the stay, the staffs are very friendly and helpful, the restaurant is superb. If the bed matress could be a bit firm , I could spend my rest life in there.
Stayed 2 nights in Jun 2018
Response from Brigitte Flahat Guest Relations Manager on 10 Jul 2018
Dear Sir/Madam, We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

4/10 Poor

Afi, Ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was out dated The color choice was too much and not relaxing The room / bathroom had no space to leave the toiletries and etc. the staff were not accommodating .
Stayed 2 nights in Jun 2018
Response from Brigitte Flahat Guest Relations Manager on 10 Jul 2018
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great hotel
Excellent from start to finish staff first rate. Quirky is part of its charm
Stayed 5 nights in May 2018
Response from Brigitte Flahat Guest Relations Manager on 10 Jul 2018
Dear Sir/Madam, We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager