2/10 Terrible
Thai
Travelled with family
23 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
We checked in late around 3:30am. After we unloaded and ready to step out for the night, we realized the front door lock was not latched and not locked properly. We notified staff and he hesitant and reluctant to accommodate us. Staff went up to the room himself to double check the validity of our complaint and stated that the hotel is fully booked and there was not much he can do. After he checked and found out the main door lock to the room was in fact not latched, he moved us to a different room and made us gather all our belonging down to the main lobby from the 4th floor. He moved us to a room on third floor, which was a down grade because we booked a suite room with a king size bed. The room we got replaced to was a double bed room and not a suite. Materials were lacking with iron table missing cloth pad, no laundry plastic bag, and no indoor slippers. We complained to the manager in the morning and manager stated there was not much she can do and ask us to reach out to Expedia.
Thai
Stayed 1 night in May 2024
