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As a lifetime titanium elite member, the interactions my 10 guests had with the staff at this hotel were deeply unprofessional. Inclusive of the manager, they have little or no training in understanding loyal guests. I do not recommend patronizing this specific hotel until they have fixed the personnel issues.
William
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Thank you for taking the time to complete a review. We apologize that you had an issue with our staff during your stay. We will certainly address your concerns immediately. Providing not just good customer service but great customer service is our number one priority. Again, we apologize for a less than ideal stay with us.
Thank you for taking the time to complete a review as we know that your time is valuable. I'm sorry that we didn't make your stay more memorable. Again, thank you for your time and we hope to see you again when your travels bring you back to the area.
I liked big the room was and how clean the property was. The service was excellent and breakfast was pretty good for a hotel breakfast!
Hanna
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
2/10 Terrible
Dejontre
Travelled with partner
23 Apr 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The manager was extremely rude , when i asked for my room to be changed because i saw a roach he did not want to accommodate my request and insisted that if i don’t like it i can leave. I will never book here again
Dejontre
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are extremely sorry that you had an unpleasant stay with us. Again, thank you and have a great day.
We are so glad you enjoyed your stay with us. We look forward to seeing you again when your travels bring you to the area.
8/10 Good
Sunwha
30 Mar 2024
Sunwha
Stayed 1 night in Mar 2024
Response from General Manager on 23 Apr 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
I didn’t like that when I arrived I was charged to park my vehicle. It never specified parking was separate from my room reservation.
Mark
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We do try to inform out guest through several channels about the parking fees. We will certain look to see if these can be expanded to better provide communication to our guest. We apologize for any inconvenience this may have caused. Again, thank you and we look forward having you with us next time your travels brings you back to the area.
6/10 Okay
Serkan
3 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
Parking too small but workers nice people. If you reserve with Expedia you live some problem!
Serkan
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Sofa bed was so uncomfortable , informed front desk but they said it’s the same . It was so thin bed that I got very bad back pain as. Very disappointed .also breakfast so bad no basic bread .
Geetha
Stayed 3 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for taking the time to complete a review. Please accept our deepest apologies for a less than ideal stay with us. Reviews like yours helps us improve our services to our guests. We will certain look into the sofa bed. Again, we apologize for any shortcomings you may have faced during your stay.
2/10 Terrible
James
19 Feb 2024
James
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to complete a review. Please accept our deepest apologies for a less than ideal stay with us. Reviews like yours helps us improve our services to our guests. Again, we apologize for any shortcomings you may have faced during your stay.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
10/10 Excellent
Debra
11 Feb 2024
Debra
Stayed 1 night in Feb 2024
Response from Front Office Manager on 22 Mar 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Having a full kitchen in a room at an affordable rate was GREAT!!!
Christopher
Stayed 3 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
10/10 Excellent
Maryam
2 Feb 2024
Liked: Cleanliness
Maryam
Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
10/10 Excellent
Maria
Travelled with family, Travelled with family and small children, Travelled with partner
Nice quiet place to stay, close to downtown Boston. Only thing about the suites is people cook stinky food and the smell travels. But the stay itself was great.
Maria
Stayed 1 night in Dec 2023
Response from Front Office Manager on 25 Jan 2024
Thank you for completing a review. We appreciate your feedback. We are glad you enjoyed your stay overall, and we look forward to having you stay with us again in the future.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
We got there very late to check in. I knew I had to pay for parking but 50
Seems absurd. I know it’s in a city but as a repeat customer I think the fee should be wait! Everything else about the stay was perfect. Breakfast was very good too!
Denise
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
The property was clean and had all the amenities we needed. The only thing I'm not happy about is when we booked the hotel online, there was a promotion that said we'd get one free day of parking. However, when we got to the hotel, we were told there was no such promotion.
Welensky
Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
6/10 Okay
Elizabeth
7 Jan 2024
Elizabeth
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
The staff were so nice and the location is perfect. Parking spots are too limited and are charged extra fees.
Sean
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
4/10 Poor
Yeosup
Travelled with family
31 Dec 2023
Disliked: Room comfort
Family Trip
We could not sleep at night because people above our floor were running and jump around too much, making too loud noise...the walls are too thin, so we could hear everything what next door and above people were saying...it was very unpleasant experience
Yeosup
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you for completing a review as it helps us improve our service. We certainly apologize for the issue with the guests above you. We hope you stay with us the next time you are in the area.
10/10 Excellent
William, Mobile
31 Dec 2023
William
Stayed 3 nights in Dec 2023
Response from General Manager on 21 Jan 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
We had a great experience with this hotel. We stayed in a one bedroom suite with two kids and we had plenty of space. We hard a large bedroom and the kitchen came with a large fridge. We enjoyed free breakfast. The hotel also came with a pool and fitness room that we did not get the chance to take advantage of. The hotel was clean and service was good.
Jamie
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
Thank you for your time completing a survey. We are glad that you enjoyed your stay with us and look forward having you with us when your travels brings you back to the area. Again, thank you.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
good experience overall, but expensive onsite parking
Halina
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for your time completing a survey. We are glad that you enjoyed your stay with us and look forward having you with us when your travels brings you back to the area. Again, thank you.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for completing a review. We are so glad to hear that our staff was accommodating. We hope everything is okay with your aunt, and we wish you the best.
10/10 Excellent
Kaori
17 Dec 2023
Liked: Property conditions & facilities
Kaori
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.