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The staff were very helpful and the breakfast was a nice addition. The room was a bit run down- couch cushions torn, bathroom sink clogged, and shampoo rack ripped off the wall.
Deborah
Stayed 1 night in Apr 2024
Response from Residence Inn Needham on 3 May 2024
Thank you for your feedback.
10/10 Excellent
Dana
Business traveller
27 Apr 2024
Liked: Amenities
Excellent front desk service even at 12:30 at night! Room clean and comfortable.
Dana
Stayed 1 night in Apr 2024
Response from Residence Inn Needham on 27 Apr 2024
Thank you for providing feedback!
2/10 Terrible
Keyaura, Inkster
23 Apr 2024
Keyaura
Stayed 1 night in Mar 2024
Response from Residence Inn Needham on 24 Apr 2024
Thank you for taking time to provide feedback.
6/10 Okay
Nicole
Travelled with partner
21 Apr 2024
Disliked: Staff & service
Average stay, surprised there were no ice machine on floors. Bathroom not very clean. $6 for a bottle of water from the hotel shop.
Nicole
Stayed 1 night in Apr 2024
Response from Residence Inn Needham on 22 Apr 2024
Liked the location, did not like the parking cost of $10 per day.....liked the Free Breakfast and the friendly staff, did not like the pool or workout area......both too small for the amount of people wanting to use them. We had to ask to have our room cleaned, otherwise, we got coffee and a trash liner with towel left outside the door of the room??
Mark
Stayed 6 nights in Nov 2023
Response from Residence Inn Needham on 30 Nov 2023
Needham is about 20 min outside of Boston. It’s a growing area with a lot of shops and restaurants. The negative is that they all close early. There are only a few places open if you want to grab a late dinner or drink. The hotel is nice. My rating on cleanliness is because there was hair from a previous guest in the shower and our bedding didn’t smell clean. It didn’t smell dirty but didn’t have that crisp fresh smell. On our future trips to Boston, we will stay closer in.
Heather
Stayed 3 nights in Oct 2023
Response from Residence Inn Needham on 16 Oct 2023
Thank you for taking time to provide feedback.
10/10 Excellent
sabrina
9 Oct 2023
sabrina
Stayed 4 nights in Oct 2023
Response from Residence Inn Needham on 31 Oct 2023
Exellent sevice, care and cleanliness.
we arrived at 3;00 am due a delay in our flight and the attention at that time was extraordinary and friendly, the place was very comfortable, the breakfast was great and the workers too. really.
definitely is now in my lis of best hotels
Nora
Stayed 2 nights in Aug 2023
Response from Residence Inn Needham on 21 Aug 2023
Thank you for taking time to provide feedback.
10/10 Excellent
Myra
15 Aug 2023
Myra
Stayed 1 night in Aug 2023
Response from Residence Inn Needham on 5 Sept 2023
I chose this property due to its proximity to our office. The staff was nice enough but not super helpful. The internet was dreadful with its terribleness, surprisingly topped by the breakfast they offer. Learning that they do not clean your room daily was a surprise. This hotel is in desperate need of a technology refresh.
Joel
Stayed 4 nights in Jul 2023
Response from Residence Inn Needham on 17 Jul 2023
Thank you for taking time to provide feedback. We will share your comments with the management team.
It was decent. Good rooms, complimentary breakfast, which worked well for us. We were told house cleaners would come every third day, but no one came during our six day stay. That was OK. We needed to ask for soap and other supplies at the front desk a couple of times.
Verified traveller
Stayed 6 nights in May 2023
Response from Residence Inn Needham on 6 Jun 2023
Thank you for taking time to provide feedback.
6/10 Okay
Lori
25 May 2023
Liked: Staff & service
Disliked: Cleanliness, room comfort
There was a terrible odor in the lobby when we were there. The bed was extremely uncomfortable. The bathroom sink drained so slow that when you washed your hands the sink filled up with water.
Lori
Stayed 3 nights in May 2023
Response from Residence Inn Needham on 25 May 2023
Thank you for your feedback. We will share your comments with the team.
Property condition ragged and tired. Room furniture scratched and dinged. Bathroom fixtures loose and sink slow drain. Limited housekeeping service and not attentive. Staff just going through the motions except for the young lady tending breakfast. She was working alone hard with a full house and kept a very pleasant personality. Bar closed and desk clerk blamed on Covid. Bad excuse.
Michael
Stayed 4 nights in May 2023
Response from Residence Inn Needham on 22 May 2023
Thank you for taking time to provide feedback.
6/10 Okay
linda
Travelled with family
19 May 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location for Olin and Babson. The property needs a facelift.