Front of property

Reviews of Harborside Inn Of Boston

4 out of 5
Harborside Inn Of Boston
185 State St, Boston, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2392 out of 3556 reviews" "
Rating 8 - Good. 800 out of 3556 reviews" "
Rating 6 - Okay. 222 out of 3556 reviews" "
Rating 4 - Poor. 94 out of 3556 reviews" "
Rating 2 - Terrible. 48 out of 3556 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great hotel rooms were very spacious & clean. Plenty of towels and necessities. Loved the location!!! Close to many of the attractions & to shopping. Great experience we had a great trip to Boston!
Stayed 3 nights in May 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked Harborside Inn for a long weekend stay at kind of the last minute. It was a great value for the best location in the touristy part of town. Metal keys felt a little outdated but the rooms were clean and comfortable. The staff was very friendly and helpful in answering questions. Parking was at a public garage a few blocks away, but we never needed our car as we were exactly where we wanted to be. I would definitely stay here again.
Stayed 2 nights in May 2024

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 4 nights in May 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Love the vintage style but would have liked a keurig in the room. Great location for walking everywhere.
Stayed 5 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here, it was very clean, comfortable beds and very good area!!
Stayed 4 nights in May 2024

6/10 Okay

Jodie

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Adam on 27 May 2024
Thank you for the great rating! We're glad you enjoyed your stay and hope to see you again soon. If there's anything we can do to make your next visit even better, please let us know!

6/10 Okay

Daniel

Business traveller
Disliked: Staff & service, amenities
For the price I paid the amenities and services were lacking. They only clean the room if you ask them. Needed to go to front desk to get anything you needed for the room. I’ve stayed in much nicer hotels for less while in the area.
Stayed 4 nights in May 2024
Response from Adam on 27 May 2024
Thank you for staying with us and for your feedback. Like most hotels our rates vary with the market based on supply and demand. As an independent hotel we are able to keep our costs and our rates down about 10-20% compared to our competitors in the area, we do have some special event dates that are indeed higher than normal rates, but are still less than the competitors in the area (like the Celtics/Bruins play-offs and lots of Graduations).

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very interesting renovation. Wish the staff knew more about it. Parking is a little funky, but great if you don’t need to drive in and out much. Short walk to great restaurants in the north end. Would stay again.
Stayed 3 nights in May 2024
Response from Adam on 27 May 2024
Thank you for the review. We will work more with our newer staff to be able to explain the buildings interesting history.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Adam on 27 May 2024
Thank you for the glowing 5/5 review! We're thrilled to hear you had a great stay. Looking forward to welcoming you back soon

10/10 Excellent

Ruben, Orlando

Business traveller
Liked: Staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Adam on 27 May 2024
Thank you for the wonderful review! We're delighted you enjoyed your stay and hope to host you again soon.

10/10 Excellent

Kerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, centrally located to walk the city.
Stayed 1 night in May 2024
Response from Adam on 27 May 2024
Thank you for the fantastic review! We're thrilled you enjoyed our central location for exploring the city. We hope to welcome you back soon!

2/10 Terrible

Kim Yen

Disliked: Cleanliness, amenities
I book a king bed for one night and realized something so horrible upon going to bed at 2am. They do not change bedsheet! l can literally can see the bedsheet creases on both side they were slept No compliments coffee tea machine and water pressure in shower is low. Do not recommend anyone to stay although it’s a convenient to T station
Stayed 1 night in May 2024
Response from Adam on 24 May 2024
This is simply false. We change all linens and towels between every guest. I do want to point out we do not use a commercial iron to remove any small wrinkles that may occur before our staff can fold the laundry. This helps save lots of the power(energy/electricity) that would be used to needlessly iron freshly laundered sheets.

8/10 Good

Robert, Twinsburg

Liked: Cleanliness, staff & service
Central location to our needs….
Stayed 2 nights in May 2024
Response from Adam on 27 May 2024
Thank you for your review! We're glad our central location suited your needs. We look forward to welcoming you back!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and very much enjoy the central location and the hotel architecture. Very clean and quiet and near all the history and attractions of downtown Boston.
Stayed 1 night in May 2024
Response from Adam on 27 May 2024
Thank you for your wonderful review and for being a loyal guest! We're delighted you enjoy our central location and architecture. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Jerrold

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is vet good. Facility needs a makeover
Stayed 2 nights in May 2024
Response from Adam on 27 May 2024
Thank you for your feedback! We're glad you enjoyed our location and appreciate your input on our facilities. We're always looking to improve and hope to welcome you back in the future.

10/10 Excellent

Christina Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff
Stayed 2 nights in Apr 2024
Response from Adam on 27 May 2024
Thank you for the great review! We're delighted you enjoyed your stay and found our staff friendly. Looking forward to welcoming you back!

10/10 Excellent

Dawn, Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at this hotel. It’s very close to all the Salem attractions. The area is so walkable. We didn’t get a car and only Ubered 2 times our whole stay. We used the heated pool both days of our stay. It was clean and warm and lovely. The included breakfast was great for most people - waffles, cereal and eggs/sausage. They do NOT have allergy friendly options so it is hard to find a real meal for people allergic to gluten and dairy. Overall it’s a great family-friendly option for a fun weekend in Salem.
Stayed 3 nights in May 2024
Response from Harborside Inn Team on 27 May 2024
Thank you for leaving a review. We appreciate your business, but did want to clarify that we do not have a number of the items you mentioned in your review (i.e. pool, included breakfast), perhaps your comments were of a different stop on your trip.

10/10 Excellent

Gail

My accommodation was a one bedroom suite! Beautiful decor.
Stayed 3 nights in May 2024
Response from Jeffrey Berrio on 22 May 2024
Thank you Gail for staying with us! Delighted that you enjoyed your accommodation. Hope to welcome you back in the future.

10/10 Excellent

Lauri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has fun art & lively decor, with free computerr/printer stations on the 1st floor and an attached restaurant/bar. The atrium room we had was very spacious & well equipped with a little table & chairs, fridge, DVD player/TV/speakers, and 3 bedside tables so that all 4 bedsides had a landing spot. The bathroom was also spacious and felt new & clean. The staff was gracious and accommodating of special requests like microwaving our leftovers late at night and fixing my booking mistake. The area has a lot within easy walking distance (up to half a mile): Faneuil Hall/Boston Public Market/Aquarium/ICA/Italian District, and if you like to walk a mile or so, it's also quite easy to get to Boston Commons/Chinatown/Newbury St shopping. Overall a delightful stay.
Stayed 3 nights in May 2024
Response from Jeffrey Berrio on 21 May 2024
Thank you Lauri for staying with us! Glad to hear that you had a pleasant experience. We appreciate the kind words and will pass it on to our staff. Hope to welcome you back soon.

10/10 Excellent

Lani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is so perfect if you wanna walk around Boston, its so close to almost all you wanted to see in Boston. I highly recommend it. We were there with my 2 daughter, we were on the first floor, though we dont have window but the room itself is pretty clean, easy to check in and out
Stayed 2 nights in May 2024
Response from Adam on 20 May 2024
Thank you for the 5-star review! We're thrilled you found our location perfect for exploring Boston and enjoyed your stay with your daughters. It's great to hear the cleanliness and check-in/check-out process met your expectations. We hope to welcome you back soon!

10/10 Excellent

Michael, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic hotel...staff are great. Newly renovated.
Stayed 1 night in May 2024
Response from Adam on 20 May 2024
Thank you for the 5-star review! We're delighted you enjoyed our hotel, great staff, and recent updates to the rooms. We look forward to welcoming you back!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many tourist areas… walkable to the North End… nice staff!
Stayed 3 nights in May 2024
Response from Adam on 20 May 2024
Thank you for the 5-star review! We're glad you enjoyed our location and found our staff friendly. We hope to welcome you back soon!

10/10 Excellent

Melodie, Durham

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review
Stayed 3 nights in May 2024
Response from Adam on 20 May 2024
Thank you for the 5-star rating! We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Glenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location, only two blocks from the Quincy Hall and Faneuil shopping area. But I cannot say enough about the staff! They provided umbrellas on a rainy day, fished into their own purse to provide an emergency item that was needed and always greeted us with a happy demeanor. Nice job crew!!
Stayed 3 nights in May 2024
Response from Adam on 20 May 2024
Thank you for the 5-star review, Glenda! We're thrilled you enjoyed our location and had such positive interactions with our staff. It's wonderful to hear they went above and beyond to make your stay special. We look forward to welcoming you back!

10/10 Excellent

Marci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in May 2024
Response from Jeffrey Berrio on 21 May 2024
Thank you for staying with us Marci! Happy to see that you enjoyed your stay. We appreciate the kind words. We hope to welcome you back in the future.

6/10 Okay

Terence Joseph

Travelled with partner
Liked: Staff & service
The property was conveniently located near the harbor and the staff were great. The property did smell musty.
Stayed 5 nights in May 2024
Response from Harborside Inn Team on 20 May 2024
Thank you for your feedback. We're glad you enjoyed our location near the harbor and appreciated our staff. We apologize for the musty smell and will address this issue promptly. We hope to welcome you back for a better experience.

10/10 Excellent

Wendy

Travelled with family
Liked: Property conditions & facilities
Staff was friendly and professional
Stayed 4 nights in May 2024
Response from Adam on 20 May 2024
Thank you for the 5-star review! We're glad to hear our staff made a positive impression. We look forward to your next visit!

10/10 Excellent

Rubaiyat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant rooms, nice restaurant, great decor.
Stayed 2 nights in May 2024
Response from Adam on 20 May 2024
Thank you for your 5-star review! We're delighted you enjoyed our elegant rooms, restaurant, and decor. We hope to welcome you back soon!

8/10 Good

Satya Venkata Ramayya, Kakinada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 5 nights in Apr 2024
Response from Meliena on 17 May 2024
Thank you for your kind words, I'm glad you enjoyed your stay with us!

6/10 Okay

nertila

Liked: Staff & service
We stayed in room 513. Great location. Walked everywhere. However, The bed was very uncomfortable and our room for 4 nights didn’t have a window to see outside. It faced a wall art? Very odd room. Decor is meh.
Stayed 4 nights in May 2024
Response from Harborside Inn Team on 20 May 2024
Thank you for the feedback on your room choice and art.

10/10 Excellent

Stacey, Tilton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super neat hotel within walking distance to Fanuel Hall. Morning breakfast options close by were fairly limited, and the area right outside the door is a bit sketchy. I would difinitely stay there again though, as someone used to that sort of area it didn't bother me, but it could bother someone a bit more bougie ;).
Stayed 1 night in Feb 2024
Response from Meliena on 17 May 2024
Hi Stacey, I'm so glad you enjoyed your stay with us! We appreciate your kind words and look forward to welcoming you back next time you're visiting Boston!

10/10 Excellent

Corene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Cute property, no nonsense frills but very comfortable stay. Larger rooms than I’ve had in Boston before.
Stayed 3 nights in May 2024
Response from Jeffrey Berrio on 15 May 2024
Thank you for staying with us Corene! We appreciate the kind words. Happy to hear that you enjoyed your stay. We hope to welcome you back soon again.

6/10 Okay

Alexandra

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
DVD player did not work and we told the front desk and they didn’t offer to do anything about it. Kitchen said they stopped server food at 11 but we couldn’t order at 10:30. The bartended seemed genuinely clueless. Other than that the rooms were clean so that was nice.
Stayed 2 nights in May 2024
Response from Harborside Inn Team on 20 May 2024
Thank you for your feedback. We apologize for the issues with the DVD player and the early kitchen closure. We'll share your feedback with the restaurant, as they are a separate company. We're glad you found the rooms clean and will work on addressing your concerns to improve our service. We hope to serve you better next time.

8/10 Good

Griffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t like was that we had to pay extra for a room with a window, and then the window was just inside the building. Wish I had know that I wouldn’t have paid extra for it.
Stayed 1 night in May 2024
Response from Jeffrey Berrio on 15 May 2024
Thank you Griffin for staying with us! We apologize about the room not being to your liking. I can recommend the King City View room which is one of our nicest room styles with natural lighting. We are glad that you enjoyed your stay. We hope to welcome you back in the future.

8/10 Good

Leo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Given the price and the location I'd say it’s very good value. But the room has no coffee maker or microwave and neither does the lobby offer coffee or hot water. It’s okay for someone who just needs a clean bed to sleep but definitely not enough if you need to spend more time in the room.
Stayed 4 nights in May 2024
Response from Meliena on 17 May 2024
Hi Leo, Thank you for taking the time to write some valuable feedback. Our on-site restaurant has coffee and hot water available and the front desk staff is always able to warm something up in the microwave when requested, but I understand it is not the same convenience as having those items in the room. I'm happy you enjoyed your stay with us!

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Apr 2024
Response from Jeffrey Berrio on 14 May 2024
Thank you Cynthia for staying with us! We are happy to see that you had a pleasant stay. We hope to host you again in the future.

10/10 Excellent

Marilyn C

Travelled with family
Liked: Cleanliness, amenities
The location was great for touring the historic sites and the freedom trail. There are many restaurants and coffee shops within walking distance.
Stayed 5 nights in May 2024
Response from Adam on 13 May 2024
Thank you for the wonderful review! We're thrilled to hear that our location made your visit to the historic sites and the Freedom Trail so convenient. It sounds like you also had a chance to explore the variety of restaurants and coffee shops nearby. We hope to welcome you back again soon for another great experience!

8/10 Good

Adnelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near the harbor and aquarium.
Stayed 1 night in May 2024
Response from Adam on 13 May 2024
Thank you for your review! We're glad you enjoyed our proximity to the harbor and the aquarium. It's great to hear that our location added to the convenience of your visit. We look forward to hosting you again soon for another enjoyable stay!

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair pricing for location and cleanliness
Stayed 1 night in May 2024
Response from Adam on 13 May 2024
Thank you for your positive feedback! We're glad to hear that you found our pricing fair and appreciated the cleanliness of our facilities. We strive to offer great value and comfort to our guests. Looking forward to your next visit!

8/10 Good

Piyush

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & classy hotel
Stayed 2 nights in May 2024
Response from Jeffrey Berrio on 13 May 2024
Thank you Piyush for staying with us! We appreciate the kind review. We hope to host you again in the future.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location, close that you could walk everywhere. The thing I did not like was the bed. The mattress was too soft and not very comfortable. But everything else was great.
Stayed 1 night in May 2024
Response from Adam on 13 May 2024
Thank you for sharing your experience and the 5-star rating! We're glad to hear that you enjoyed our convenient location. I'm sorry to hear about the discomfort with the mattress; your feedback is invaluable and we'll look into it. It's great to know that everything else met your expectations. We hope to welcome you back soon.

10/10 Excellent

amy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating, abd friendly. Yhis was my second time staying here. Highly recommend
Stayed 2 nights in May 2024
Response from Adam on 13 May 2024
Thank you so much for the glowing review and for choosing to stay with us again! We're delighted to hear that our staff made your experience so accommodating and friendly. Your recommendation means a lot to us. We look forward to welcoming you back for your third visit—hopefully soon!

10/10 Excellent

Ryan, North Attleboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Adam on 13 May 2024
Thank you for the 5-star rating! We're thrilled that you had a wonderful experience with us. We hope to see you again soon for another fantastic stay!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jeffrey Berrio on 13 May 2024
Thank you Susan for staying with us! We are happy to see that you had a pleasant stay. We hope to welcome you back soon again.

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the customer service (Especially Danielle the night manager) was amazing!! She was so helpful as to any info we needed to make our stay fantastic. Great way to be welcomed to Boston for the first time. Bar and dinning are is stunning. A little on the expensive side but soooo worth it. Food was amazing and the vibe gives you a real feel for Boston. Definitely will be coming back!!
Stayed 1 night in May 2024
Response from Adam on 20 May 2024
Thank you so much for the kind words! I hope we get to see you sooner rather than later :). We have shared your words with Danielle so she knows how much her help was appreciated.

10/10 Excellent

Ibis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beautiful!
Stayed 1 night in May 2024
Response from Adam on 10 May 2024
Thank you for the kind words, and for staying with us.

8/10 Good

Abi

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, shame that the door faced the bed I found this a little disconcerting as a solo traveler. However facilities were good and i enjoyed my stay. I would recommend this place, I walked everywhere, it’s equally situated between Boston North and South. Stations which worked for my travel needs. I Espe liked that housekeeping didn’t come unless asked and the front desk had any additionals on hand if needed. Really friendly staff .
Stayed 4 nights in May 2024
Response from Jeffrey Berrio on 8 May 2024
Thank you for staying with us Abi! Best part of the location is how walkable it is. We are glad to hear about your pleasant experience with the housekeeping and stay. We will pass on the kind words to them. We look forward to welcoming you back in the future.

10/10 Excellent

Danna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, a little dated, but serves the purpose of my business trip.
Stayed 2 nights in May 2024
Response from Jeffrey Berrio on 8 May 2024
Thank you Danna for staying with us! We are glad to hear that your stay was pleasant. We appreciate the feedback and will take it into consideration. We look forward to hosting you again in the future.