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Reviews of Hampton Inn & Suites Watertown Boston

2.5 out of 5
Hampton Inn & Suites Watertown Boston
25 Bond Street, Watertown, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 488 out of 681 reviews" "
Rating 8 - Good. 122 out of 681 reviews" "
Rating 6 - Okay. 39 out of 681 reviews" "
Rating 4 - Poor. 19 out of 681 reviews" "
Rating 2 - Terrible. 13 out of 681 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ginette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location at arsenal yard with restaurants and shopping around. The hotel is very well maintained.
Stayed 2 nights in May 2024

6/10 Okay

Sun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were assigned a room with a view of the parking lot, which was disappointing. Additionally, the $30 parking fee seems excessive, especially given that the hotel is not located in the downtown area. Despite the adjacent shopping mall having ample overnight parking, the hotel still imposes this charge.
Stayed 1 night in May 2024

10/10 Excellent

Brahim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very clean and well kept hotel and the room is spacious. It is very modern and quiet as well.
Stayed 2 nights in May 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new facility, welcoming and helpful staff and with great amenities. The breakfast was well above average and the area around the hotel had great options for food, groceries, nightlife, etc. We would definitely stay here again.
Stayed 2 nights in May 2024

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine, if too far from downtown.
Stayed 3 nights in May 2024

10/10 Excellent

Kiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in May 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room
Stayed 1 night in May 2024

10/10 Excellent

Madhuri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and well kept property. Breakfast was good.
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and quiet. For the most part it was very clean except for the air vent, it was very dirty and covered with dust.
Stayed 1 night in May 2024

10/10 Excellent

IMRANA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Wonderful breakfast options and free
Stayed 1 night in May 2024

10/10 Excellent

Gabi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, the room was great and the area was fantastic!
Stayed 3 nights in Apr 2024

10/10 Excellent

Misael, Watertown

Liked: Cleanliness, staff & service
Perfect ambience
Stayed 1 night in May 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good as presented ahead of time with the exception of the complimentary continental breakfast . They told us at the front desk the night before that wood be available from 6:00 AM thru 11:30 AM. That was closed at 9;30 AM and our family missed their breakfast because of that.
Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service
Excellent property and location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Stayed 2 nights in Apr 2024

10/10 Excellent

Syeda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Jaime

Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff went above and beyond to make sure we had a great stay. The front desk staff was awesome. Unfortunately, I didn’t get all their names but Mohammed was extremely accommodating and took great care of us upon check in!
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous, professional and efficient staff. Nice facility, good location.
Stayed 1 night in Apr 2024

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable place and very easy to get around
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new
Stayed 1 night in Apr 2024

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Mar 2024

10/10 Excellent

Taumaturgo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Alyssa

Stayed 2 nights in Mar 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Omar

Travelled with family
Everything is good
Stayed 4 nights in Mar 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shaking when subway passing through
Stayed 1 night in Mar 2024

10/10 Excellent

Youngsuk

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is so friendly and helpful. Very clean and a perfect location for looking at colleges with my son. Huge plus with all the shops and places to eat right out side.
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick, Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more parking in the garage. The breakfast was not great, no bacon.
Stayed 1 night in Mar 2024

4/10 Poor

Heidi

Stayed 4 nights in Mar 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for making my late check in easy
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente para un viaje breve. Un poco distante de areas de interes, tranquilo y ofrece opciones para ir de compras de ultima hora asi como lugares para comer.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice, with an excellent breakfast, and everything you could need was within short walking distance.
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott

Stayed 2 nights in Jan 2024

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, quiet and seemed newly built. Beds were comfortable and amenities were good. Only complaint is parking is $30 a day and that housekeeping came into our room at 7:30am on our last day there and waking us up and then coming in again 2 hours later to ask if we were going to leave already.
Stayed 2 nights in Feb 2024

10/10 Excellent

Regan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

neyahte, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very walkable. Lovely area.
Stayed 2 nights in Feb 2024

6/10 Okay

Brooke

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I really like the property! Have stayed there a couple times with no issues. This stay was different. We were there for 4 nights - our room cleaning with fresh towels didn’t happen until we complained on day 3. Disappointed about this as we got back to room late at night when housekeeping gone. The other instance was our tv didn’t work to watch Super Bowl and maintenance guy on property had gone home for the day. Again - unexpected instances - management tried to rectify but didn’t have staff to truly fix. All in all - would still stay at property but thought maybe some sort of “we are sorry” coupon would have been nice
Stayed 4 nights in Feb 2024

2/10 Terrible

Madison

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I tried to call to let them know late check in the person o spoke to said they were going to make a note and hung up on me before asking my information so she couldnt actully make a note. We got there and checked in and walked into our room which was supposed to be a King size bed and it was two Queen size beds. I called the front desk and after waiting 20 minutes on hold all they told me was the manager changed it due to over booking but i was never informed of this change. I found hair in the shower before we used it which means it was not cleaned well also found old gross food that smelt awful on top of the refrigerator not even inside it. I am not happy i spent what i did on this hotel with this experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet and comfortable beds.
Stayed 1 night in Feb 2024

10/10 Excellent

neyahte, Milwaukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and always pleasant. I would definitely stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was in walking distance of the center of Watertown, which is beautiful! I didn't like that we had to pay so much for parking! This was a surprise cost we were not expecting!
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities
Great facility, great location and a wonderful staff. Two thumbs up!
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Business traveller
Liked: Amenities
Nice hotel in a very cool area. Destiny at the front desk made check-in a delight.
Stayed 1 night in Jan 2024