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Reviews of Hampton Inn Boston - Logan Airport

3 out of 5
Hampton Inn Boston - Logan Airport
230 Lee Burbank Hwy, Revere, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 2078 out of 4629 reviews" "
Rating 8 - Good. 1289 out of 4629 reviews" "
Rating 6 - Okay. 624 out of 4629 reviews" "
Rating 4 - Poor. 346 out of 4629 reviews" "
Rating 2 - Terrible. 292 out of 4629 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

gena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always convenient to Boston
Stayed 3 nights in May 2024

8/10 Good

Tamehiko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could enjoy staying there
Stayed 1 night in Feb 2024

8/10 Good

Robert, La Veta

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Complicated access to downtown Boston. Very poor breakfast and evening meal availability. Bathroom sink didn't drain, toilet seat disconnected. Very good front desk people, very comfortable bed.
Stayed 1 night in May 2024

6/10 Okay

Olivia, wilmette

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel itself is fine. Location is not ideal, besides the hotel restaurant, there is nothing else one can walk to nearby.
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Olivia, we appreciate you choosing our hotel and sharing your feedback. It is nice knowing you had a pleasant stay, however, we do regret any frustration or disappointment you felt due to our location. Please know our front desk is always available to help with local suggestions and to make the most of your time with us. It was our pleasure having you as our guest, and we hope we will see you here again! Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

Magdalena, Englewood

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Magdalena, it was a pleasure welcoming you to the Hampton Inn Boston-Logan Airport! Thank you for the wonderful compliments on our fresh accommodations and attention to detail. We appreciate you choosing us for your visit to Boston, and we hope you will come back and stay with us again soon.Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Close to airport.
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Crystal, thank you for the excellent review of your stay at Hampton Inn Boston-Logan Airport. We appreciate you pointing out our convenient proximity to Logan Airport. We are delighted knowing you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Avalon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good, friendly, and respectful staff. Kids were running up and down stairs and the elevator. The room has a bad smell, probably coming out from the AC. Noisy guests in the upstairs room. Not enough hair conditioner.
Stayed 1 night in May 2024

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness
It was okay to stay. Close to everything and it is clean. Service is okay. But it did not matter.
Stayed 2 nights in May 2024
Response from GM on 27 May 2024
Dear Kathleen, thank you for choosing the Hampton Inn Boston-Logan Airport for your recent stay and for sharing your experience. We were pleased to read that you loved our fresh accommodations and could take advantage of our great location and all that Boston offers! We hope to have the pleasure of hosting you again soon.Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Deborah

Travelled with family
Liked: Property conditions & facilities
We got in from a late flight and needed a place to stay close to the airport. The place seemed a little older, but the room was top notch. It was $60 cheaper than the Hilton website.
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Deborah, thank you for the excellent review of your stay at Hampton Inn Boston-Logan Airport. It is wonderful to hear that our location suited you well after your late night flight. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great. AC in gym was out. They did provide fans. Not much to doin the neighborhood.
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Karen, thank you for taking the time to provide your feedback. We appreciate you sharing how much you enjoyed your visit; however, we do want to apologize for any discomfort caused by the conditions in our fitness center during your visit. We are grateful for your choice to stay with us and hope you will give us another chance to provide you with the flawless visit you deserve on your next visit to Boston.Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was close and convenient to the areas in Boston we wanted to tour. Staff was pleasant and helpful, room was spacious and comfortable, shuttle available to airport, enjoyed our meals,—overall everything we needed for our vacation in Boston!
Stayed 3 nights in May 2024
Response from GM on 27 May 2024
Dear Susan, thank you so much for choosing the Hampton Inn Boston-Logan Airport for your recent vacation and for sharing your experience. We were absolutely delighted to read that you loved our exceptional hospitality and could take advantage of our great location and all that Boston offers! It was a sincere pleasure having you with us, and we hope to welcome you back anytime your travels bring you to New England.Best Regards, Kamal KaribeGeneral Manager

4/10 Poor

Diana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property needs more TLC. The cleaning of the lobby and elevator and halls were poorly maintained. The rooms were old and not well maintained. The bathroom floor was sticky and tub seemed black not sure if dirty or moldy.
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Diana, on behalf of our entire team, we hope you will accept our sincere apologies for the conditions you noted during your stay. We do not take concerns such as these lightly, and we are disappointed that this was your experience. We have addressed your comments with our housekeeping leadership team so that these issues do not recur. We hope you will consider giving us another opportunity so we can show you our commitment to exceptional hospitality. Best Regards, Kamal KaribeGeneral Manager

4/10 Poor

Bill

Travelled with family
Disliked: Property conditions & facilities
Soundproofing between bedrooms is woefully inadequate.
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Bill, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to read that your stay was anything other than exceptional due to the disruptive noise you experienced. We hope you will consider giving us another chance so that we can show you the hospitality you deserve and that we are typically known for providing. Thank you once more; we hope you will visit us again soon. Best Regards, Kamal KaribeGeneral Manager

8/10 Good

OLUWASEUN, Margate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Oluwaseun, thank you for letting us know you had a pleasant stay. We appreciate you choosing us for your visit to Boston, and we hope you will come back and stay with us again soon.Best Regards, Kamal KaribeGeneral Manager

2/10 Terrible

Antuan, Eden Prairie

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The bed cover smelled, their parking lot- everyone was using their car alarm to find their car cause apparently its not organized enough so it was noisy, the people above we could here a lot. The room wasn’t very clean lots of dust on bedside table, bathroom door didn’t lock, no fan in bathroom. It was a terrible unfortunate stay. Not again. And someone entered our room sometime in the night before check out time.
Stayed 1 night in May 2024

8/10 Good

janet

Travelled with partner
Liked: Cleanliness, staff & service
Property is showing some wear and tear. The description included a restaurant, but it was only a breakfast area
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Janet, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Best Regards, Kamal KaribeGeneral Manager

8/10 Good

LINDA HILL

The workout room had no AC go for it was when Working out.
Stayed 3 nights in May 2024
Response from GM on 27 May 2024
Dear Linda, thank you for taking the time to provide your feedback. Although it is a comfort knowing you had an overall pleasant stay, we do want to apologize for any difficulty you encountered with the air conditioner in our fitness center. We are grateful for your insight and hope you will give us another chance to provide you with the flawless visit you deserve on your next visit to Boston.We look forward to welcoming you again!Best Regards, Kamal KaribeGeneral Manager

6/10 Okay

Giovanni, Arezzo

Business traveller
Property is average, located close to the airport .its convenient if you have early flight - a shuttle service is available starting at 3 AM
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Giovanni, thank you for sharing your experience with us at Hampton Inn Boston-Logan Airport. We appreciate you pointing out our convenient shuttle service and proximity to Logan Airport. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another pleasant experience.Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Camille

Didn’t enough choices on menu
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Camille, we are pleased to know you enjoyed many aspects of your stay; however, we also appreciate knowing where we can enhance our guest experience. Thank you for sharing your observations regarding our restaurant menu. Feedback like yours helps our team as we strive to provide every guest with an even more exceptional stay. Thank you for choosing us, and we look forward to welcoming you again soon.Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Even after asking twice after booking that no down be in my room, we found the pillows to be all down. Seriously they told me it was noted due to severe allergies.
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Kimberly, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We sincerely apologize for our failure to fulfill your request for down-alternative pillows. We certainly understand your disappointment, and we hope you will consider giving us another chance so that we can show you the hospitality that we are typically known for providing. Thank you once more; we hope you will visit us again soon. Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

James, Magnolia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean, bathroom clean. Bed and pillows very comfortable. Airport shuttle very good. Not in the best of neighborhoods by Logan International, but secure.
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear James, it was a pleasure welcoming you to the Hampton Inn Boston-Logan Airport! Thank you for the wonderful compliments on our comfortable accommodations and attention to detail. We appreciate you choosing us for your visit to Boston, and we hope you will come back and stay with us again soon.Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Cassandra, it was a pleasure welcoming you to the Hampton Inn Boston-Logan Airport! Thank you for letting us know you had a pleasant stay. We appreciate you choosing us for your visit to Boston, and we hope you will come back and stay with us again soon.Best Regards, Kamal KaribeGeneral Manager

4/10 Poor

Virginia

Disliked: Cleanliness
Not easily accessible
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Virginia, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to read that your stay was anything other than exceptional due to the accessibility of our location. Many of our guests enjoy our tranquil accommodations and great amenities, while still being a short distance from downtown and other attractions. Thank you once more; we hope you will visit us again soon. Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GM on 27 May 2024
Dear Cliff, thank you for being our guest. We are glad to know that we provided you with a great stay throughout your visit. All of us here at Hampton Inn Boston-Logan Airport look forward to your next trip!Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very busy hotel. The breakfast room was very busy in the morning. Shuttle to and from airport was a bonus.
Stayed 3 nights in May 2024
Response from GM on 22 May 2024
Dear Pamela, it was a pleasure welcoming you to the Hampton Inn Boston-Logan Airport! Thank you for letting us know you enjoyed our convenient shuttle service to Logan Airport. We appreciate you choosing us for your visit to Boston, and we hope you will come back and stay with us again soon.Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and had a really good breakfast in the morning but the added cost of parking at the property when you are already paying for the expensive room is a little too much money we reserved the room at a price on Expedia months ahead of our visit but it was not what we paid for the room on the night. I don’t want to say it’s not a good place to stay it’s just the extra costs.
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Dear Lorraine, we appreciate you choosing our hotel and sharing your feedback. It is nice knowing you enjoyed your stay except for the additional cost of our parking amenity. We are grateful for your thoughts and your choice to stay with us. We hope we will see you here again whenever your travels bring you back to Boston! Best Regards, Kamal KaribeGeneral Manager

6/10 Okay

Douglas

Travelled with family
Disliked: Cleanliness
Not the best but okay for a few hours
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Dear Douglas, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

Sridhar, Brentwood

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to Boston airport!
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Dear Sridhar, thank you for the excellent review of your stay at Hampton Inn Boston-Logan Airport. We appreciate you pointing out our convenient proximity to Logan Airport. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM on 23 May 2024
Dear Linda, thank you for staying with us and leaving your generous rating. We are glad to know that we provided you with a great stay throughout your visit. All of us here at Hampton Inn Boston-Logan Airport look forward to your next trip!Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We typically stay here because the airport shuttle makes traveling so much easier for us. The hotel is very clean and well taken care of. We also enjoy the breakfast.
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Dear David, thank you for coming back to see us at Hampton Inn Boston-Logan Airport once again! It is great knowing you experienced another pleasant stay with us. Thank you for sharing a few kind words about our spotless accommodations and delicious breakfast selections! We enjoyed hosting your visit and look forward to being your continued hotel of choice when your plans bring you to Boston.Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and courteous and efficient
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Dear Richard, thank you for staying at the Hampton Inn Boston-Logan Airport and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we are delighted knowing that our friendly hospitality was a highlight of your trip. We hope you will consider us your home away from home every time you visit the area, and we look forward to seeing you again!Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large, clean room and friendly staff. Sadly the dining menu was very limited and the quality of food not great.
Stayed 2 nights in May 2024
Response from GM on 21 May 2024
Dear Alice, thank you for choosing Hampton Inn Boston-Logan Airport for your recent travels! It is great knowing you enjoyed our spacious accommodations, yet we would like to apologize for any disappointment you felt with regard to our dining options. It was a pleasure hosting your visit, and we look forward to being your hotel of choice whenever your plans bring you to Boston.Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

Zhaojing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Zhaojing, thank you for staying with us and leaving your generous comments. We are glad to know that you enjoyed our fresh and spacious accommodations. All of us here at Hampton Inn Boston-Logan Airport look forward to your next visit!Best Regards, Kamal KaribeGeneral Manager

10/10 Excellent

HIROMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable place and the shuttle bus was convenient for the airport
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Hiromi, thank you for the excellent review of your stay at Hampton Inn Boston-Logan Airport. We appreciate you pointing out our close proximity to Logan Airport and our convenient shuttle service. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Maureen

Travelled with partner
I was not told that I would pay $40 for parking my car while staying there. Saw the charge on my credit card.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Maureen, thank you for taking the time to provide your feedback. We appreciate you sharing how much you enjoyed your stay, yet we want to apologize for any lack of communication there may have been regarding our parking fees. Although this fee is listed on our website, we regret that this was not reiterated during the check-in process. We hope you will give us another chance to provide you with the flawless visit you deserve on your next visit to Boston.Best Regards, Kamal KaribeGeneral Manager

2/10 Terrible

daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a dump for $325
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Daniel, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. Please accept our apologies if your stay was anything other than exceptional. We hope you will consider giving us another chance so that we can show you the hospitality you deserve and that we are typically known for providing. Thank you once more; we hope you will visit us again soon. Best Regards, Kamal KaribeGeneral Manager

2/10 Terrible

Lori

Location of hotel was misrepresented, property was dated and dirty, price was very high
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Lori, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We regret hearing that you were disappointed with our location and the value you received. We hope you will consider giving us another chance so that we can show you the level of quality you deserve and that we are typically known for providing. Thank you once more; we hope you will visit us again soon. Best Regards, Kamal KaribeGeneral Manager

6/10 Okay

kate

Liked: Cleanliness
Terrible mattress.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Kate, we appreciate you choosing our hotel and sharing your feedback. It is nice knowing you had a pleasant stay except for the discomfort caused by your mattress. Thank you for bringing this matter to our attention so that we can address this with our team. It was our pleasure having you as our guest, and we hope we will see you here again! Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Robert, La Veta

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Dear Robert, thank you for taking a moment to let us know you enjoyed your visit! It was a sincere pleasure having you as our guest at Hampton Inn Boston-Logan Airport, and we hope to welcome you back again soon!Best Regards, Kamal KaribeGeneral Manager

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay; close to airport and convenient shuttle.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Ann, thank you for choosing the Hampton Inn Boston-Logan Airport for your recent stay and for sharing your experience. We were pleased to read that you loved our convenient location and could take advantage of our fantastic shuttle service! We appreciate your kind remarks and hope to have the pleasure of hosting you again soon.Best Regards, Kamal KaribeGeneral Manager

6/10 Okay

Sofia

Travelled with partner
Disliked: Cleanliness, amenities
Transfer to Logan was good.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Dear Sofia,We are delighted to read the review of your stay at Hampton Inn Boston-Logan Airport. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was a pleasure having you as our guest, and we hope to show you more of our outstanding hospitality the next time you are in the area.Best Regards, Sam Sudah General Manager

2/10 Terrible

sujata

Disliked: Staff & service
AVOID THIS PLACE: They over booked the hotel and turned us away at 1 AM even though we booked it one month in advance. We even called at 11pm to confirm we would be checking in late, and the front desk said we would be okay. However when we came in at 1am and tried checking in, the front desk said they were overbooked and had no rooms. They were extremely unhelpful and just turned us away. They did not help us find any other place. We had to call 5-6 other places and only found a motel 20 minutes drive away. Luckily we had rented a car, if we had ubered it would have been much harder to get a ride around 1:30am. There was another family stuck in the same situation who was still calling places when we left.
Stayed 2 nights in May 2024
Response from Manager on 18 May 2024
Dear Sujata,We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion this does occur, we try to honor all reservations to the best of our ability.Once again, we apologize for any inconvenience, and we hope that you will allow us the opportunity to regain your trust and provide you with the exceptional service that we are known for.Best Regards, Sam Sudah General Manager

4/10 Poor

Steve, Corvallis

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not come here again
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Dear Steve,Thank you for choosing to stay at our hotel on your recent visit to Boston. We strive to provide an excellent stay to every guest, and we regret not meeting these expectations. Please accept our apologies for a less than pleasant experience. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay.Best Regards, Sam Sudah General Manager

8/10 Good

Gail

Liked: Cleanliness, staff & service
Airport shuttle was very convenient and efficient. Used it both to and from airport. Wish they had some sort of dining for late night arrivals. Many flights were delayed because of the weather. At least we had some sort of food delivery service.
Stayed 3 nights in May 2024
Response from Manager on 17 May 2024
Dear Gail,Thank you for your review regarding your stay at the Hampton Inn Boston-Logan Airport. It is great to know our shuttle service was perfect for you. However, we hope you will accept our apologies for not meeting your expectations with the other aspects of your visit. We appreciate you taking the time to share your comments, as it is only through honest guest feedback that we can elevate our guest experience. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to our area.Best Regards, Sam Sudah General Manager

10/10 Excellent

Thomas, Carroll

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 18 May 2024
Dear Thomas,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hampton Inn Boston-Logan Airport. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards, Sam Sudah General Manager

10/10 Excellent

Judy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 18 May 2024
Dear Judy,We are thrilled you had an excellent stay at Hampton Inn Boston-Logan Airport, and we appreciate the fantastic rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Sam Sudah General Manager

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location wa is
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Dear Trevor, thank you for staying with us and leaving your generous review. We are glad to know that we provided you with a great stay throughout your visit, and we love knowing you appreciated our convenient location. All of us here at Hampton Inn Boston-Logan Airport look forward to your next visit!Best Regards, Sam Sudah General Manager

2/10 Terrible

eric

Travelled with partner
Disliked: Staff & service
Staff failed to hold room for our late arrival after connecting flight was delayed (this hotel serves Boston Logan airport), despite a call to the reception during check-in hours (7:30pm) to do just that. The room was rebooked, and the hotel was full when we arrived around 3:30am after 40 hours enroute from overseas. To add insult, we had been informed by the same clerk that the shuttle didn't run between 2 and 5am, so we paid for a taxi only to arrive as a shuttle was unloading (the reception hung up when we called from the airport to confirm the shuttle wasn't running, so we hired a taxi based on the previous info). The clerk on duty claimed he was not the person we had spoken to, and attempted to find an available room at nearby hotels without success. No apology, refund or credit was offered, only the name of a manager we could call later
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Eric, thank you for choosing our hotel and for your comments. We sincerely apologize for the situation you encountered due to our inability to accommodate your recent reservation. What you experienced does not meet the service standards we hold ourselves to, and is certainly not typical of the experience we aim to provide. We have shared your comments with our entire staff and will take the appropriate action to prevent situations such as this from happening again. We are very grateful for your patience, and we hope we will have another occasion to welcome you back and exceed your expectations in the future.Best Regards, Sam Sudah General Manager

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 3 nights in May 2024
Response from GM on 16 May 2024
Dear Jason, thank you for the excellent review of your stay at Hampton Inn Boston-Logan Airport. It's wonderful to know that our proximity to Logan Airport played a large role in making your stay so enjoyable. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Sam Sudah General Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly at checkin. Shuttle to airport was great.
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Dear Kathleen, thank you for choosing the Hampton Inn Boston-Logan Airport for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and could take advantage of our convenient airport shuttle service! We hope to have the pleasure of hosting you again soon.Best Regards, Sam Sudah General Manager