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Reviews of Battery Wharf Hotel, Boston Waterfront

4.5 out of 5
Battery Wharf Hotel, Boston Waterfront
3 Battery Wharf, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 869 out of 1484 reviews" "
Rating 8 - Good. 308 out of 1484 reviews" "
Rating 6 - Okay. 164 out of 1484 reviews" "
Rating 4 - Poor. 81 out of 1484 reviews" "
Rating 2 - Terrible. 62 out of 1484 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel to explore historic Boston. Very walkable.
Stayed 1 night in May 2024

8/10 Good

Elizabeth, Hawthorn Woods

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and perfect location to North end. The room was outfitted perfectly however, we did have a burnt out light in the bathroom and a missing showerhead .
Stayed 1 night in May 2024
Response from SandyA on 7 May 2024
Thank you for your feedback. We apologize for the issues with the light and showerhead and will address them promptly. We're glad to hear you enjoyed the property and location otherwise.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024

10/10 Excellent

Kristen R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Hotel is close to everything and so walkable!
Stayed 2 nights in May 2024
Response from Jackie on 7 May 2024
Thank you for choosing Battery Wharf Hotel! Can't wait to welcome you back!

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was immaculately clean. Love that it’s on the wharf and easy walking to all kinds of dining, attractions and just strolling the neighbourhood! Very safe. It’s pricy but everything is in Boston. Fridge was hot and did not work. Went to front desk but it still wasn’t fixed two days later when we left. Rain shower leaked and fell in globs, not the way it’s supposed to so we couldn’t use it (reverting to the hand held spray). Those two things would not keep us from coming back and I don’t think it’s the norm there. They care about the facilities…just not that room on those days. The taxes, and there’s a lot of them with some paid on site, adds a lot to the total bill. Be ready to add a couple hundred for two nights. Coast guard on one side, Boston fire department marine unit on the other. Kind of a cool spot.
Stayed 2 nights in Apr 2024
Response from Sandy Arauz on 7 May 2024
Thank you for your feedback! We are glad to hear that you enjoyed the cleanliness of the room and convenient location. We apologize for the issues with the fridge and rain shower, and appreciate your understanding. We strive to provide a great experience for our guests and will address these issues promptly. Thank you for choosing to stay with us!

10/10 Excellent

John-Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great energy, walkable to everything you would need. I would return for sure !
Stayed 3 nights in Apr 2024
Response from Jackie on 6 May 2024
Fantastic to hear! We're thrilled you enjoyed the vibrant energy and convenience of our location. Looking forward to welcoming you back!

10/10 Excellent

John, Spearfish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location, and cleanliness were fantastic.
Stayed 2 nights in Apr 2024
Response from Jackie on 6 May 2024
Thank you for choosing Battery Wharf Hotel! Can't wait to welcome you back!

10/10 Excellent

jocelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. The check in was easy and smooth....for some reason on another review I had it said I didn't enjoy it and I did. The front desk people were and are very accommodating
Stayed 1 night in Apr 2024

2/10 Terrible

Angela

Stayed 3 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My dad and I were in town for a Bruins game and we loved this hotel! It was within easy walking distance of the north end and the Garden, and was very quiet and clean. The valet guys were also very nice and efficient. Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Jackie on 7 May 2024
Thrilled you and your dad enjoyed your stay! Delighted to hear our location and service exceeded expectations. Looking forward to hosting you again for the next Bruins game!

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jackie on 6 May 2024
Thank you for choosing Battery Wharf Hotel! Can't wait to welcome you back!

4/10 Poor

Steven

Travelled with partner
Liked: Cleanliness, amenities
We stayed for 2 nights and the day we checked in we were not told the AC was not working. The room was very hot even with the window open. No breeze coming through. The temp in the room was 75. Staff said the circumstance was not controllable and they could not conpensate me with anything but $50 to the onsite restaurant or a day of valet parkimg. After you spend over $500 for 2 nights and ha e to be with no AC thats very unacceptable.
Stayed 2 nights in Apr 2024
Response from Sandy Arauz on 7 May 2024
We apologize for the inconvenience caused by the AC issue during your stay. We have taken your feedback into consideration and will strive to improve our communication and compensation policies in such situations. Thank you for bringing this to our attention.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel right on the water. Very clean and felt very safe. 10 min walk to train! We loved our stay.
Stayed 4 nights in Apr 2024
Response from Jackie on 7 May 2024
So glad you enjoyed your stay with us! Delighted to hear you appreciated our waterfront location. Hope to welcome you back soon!

8/10 Good

Suzanne, Abilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jackie on 7 May 2024
Thank you for choosing Battery Wharf Hotel! Can't wait to welcome you back!

10/10 Excellent

Carman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel right off the water. Amazing staff, and within walking distance from shopping and restaurants. I would definitely stay again!
Stayed 2 nights in Apr 2024
Response from Sandy Arauz on 7 May 2024
Thank you for the kind words! We look forward to welcoming you back again in the future.

6/10 Okay

Deanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. Check in confusing as to where my room was located and I did not receive WiFi instructions/password.
Stayed 1 night in Apr 2024
Response from Sandy Arauz on 7 May 2024
Thank you for your feedback. We apologize for any confusion during check-in as this is where we explain the location of your room and Wi-Fi. We will work on improving these processes for a better guest experience in the future.

10/10 Excellent

Ebony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk valet was super nice
Stayed 1 night in Apr 2024
Response from Sandy Arauz on 7 May 2024
Thank you for your kind words about our front desk valet. We are glad to hear that they provided you with great service.

10/10 Excellent

jocelyn

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great location
Stayed 4 nights in Apr 2024
Response from Jackie on 7 May 2024
Thank you for choosing Battery Wharf Hotel! Can't wait to welcome you back!

10/10 Excellent

jocelyn

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great service
Stayed 2 nights in Apr 2024
Response from Jackie on 7 May 2024
Thank you for choosing Battery Wharf Hotel! Can't wait to welcome you back!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jackie on 7 May 2024
Thank you for choosing Battery Wharf Hotel! Can't wait to welcome you back!

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great improvement
Stayed 1 night in Apr 2024
Response from Jackie on 7 May 2024
Thank you for choosing Battery Wharf Hotel! Can't wait to welcome you back!

10/10 Excellent

Sherron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Location was everything. Was stay here again.
Stayed 2 nights in Mar 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel! We're honored you chose to stay with us.

10/10 Excellent

Kelia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for a weekend at boston ! Great staff, clean as it can get, easy check in and checkout, and just a beautiful establishment ! Only complaint would be it told a little long for valet to bring my car when I checkout
Stayed 1 night in Apr 2024

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant menu needs further expansion
Stayed 3 nights in Apr 2024

10/10 Excellent

norberto

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel! We're honored you chose to stay with us.

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, so close to restaurants
Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel for your getaway trip. We appreciate you.

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service on a busy weekend!
Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel for your getaway trip. We appreciate you.

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniency and cleanliness were major plus's. The valet help was phenomenal. Rooms should automatically come with mini fridges and microwaves. For tge price, that was a little off.
Stayed 2 nights in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a wonderful location. Check in was easy, hotel is quiet and bar tender is always great!!
Stayed 2 nights in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel! We're honored you chose to stay with us.

2/10 Terrible

Sharareh

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Make sure to get your receipt at the end when you check out. I was charged extra for “local fees” and extra nights for parking. We stayed for a total of 3 nights and at the end we were charged for 5 nights. They also charged me 3*25 for local fees which I had already paid when I booked the room. When I told them about the extra fees the manager refunded me the money. With no apologies and with an attitude. If I didn’t get my receipt I would have been charged an extra $200 without even knowing. Very unprofessional staff. The rooms are also extra dark and I had to use my flashlight to get my stuff out of my suitcase. Which some people might prefer the dark room. But i personally did not like the dark lighting with no option to make it a bit lighter.
Stayed 3 nights in Apr 2024

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, great staff, big rooms, and comfy beds. Will be back!
Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel! We're honored you chose to stay with us.

10/10 Excellent

Christian

Stayed 2 nights in Apr 2024

8/10 Good

Shane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel needs vending machines, or an area to purchase snacks and drinks after the restaurant closes. I went looking for a water bottle and a snack at 1030 and could not find anything. This is an easy fix.
Stayed 1 night in Apr 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely clean and comfortable rooms. Very friendly and accommodating staff. I would recommend
Stayed 3 nights in Apr 2024
Response from Sandy A. on 18 Apr 2024
We are delighted to hear that you enjoyed your stay with us. Thank you for your kind words about our staff. We hope to welcome you back again soon.

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel for your getaway trip. We appreciate you.

10/10 Excellent

Monica, Freeport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was incredibly helpful and the valet was very kind!
Stayed 1 night in Apr 2024
Response from Jackie on 18 Apr 2024
We're thrilled you chose Battery Wharf Hotel! Thank you sincerely for being our guest.

8/10 Good

Joseph

10/10 Excellent

robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet for down town
Stayed 3 nights in Apr 2024
Response from Jackie on 18 Apr 2024
We're thrilled you chose Battery Wharf Hotel! Thank you sincerely for being our guest.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars in every way
Stayed 2 nights in Apr 2024
Response from Jackie on 11 Apr 2024
Thank you for choosing to stay with us! We're delighted to have had you as our guest!

8/10 Good

Justin

Stayed 1 night in Apr 2024
Response from Jackie on 7 May 2024
Thank you for choosing Battery Wharf Hotel! Can't wait to welcome you back!

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This place was nice and clean! The bathroom fan didn’t work, the water pressure was horrible, and there was some dirt and chipping paint above the shower. Regardless, the staff was so kind and I would stay again!
Stayed 1 night in Apr 2024
Response from Jackie on 8 Apr 2024
Thank you for choosing the Battery Wharf Hotel. We deeply value your patronage and eagerly anticipate your return. Hope to see you soon!

10/10 Excellent

Christopher, Farmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location in the Boston Northend near TD Garden. The rooms are modern and quiet. Some have water views. The restaurant has a bar and a very affordable restaurant. It’s our preferred place to stay for Bruins games.
Stayed 1 night in Apr 2024
Response from Jackie on 8 Apr 2024
Thank you for choosing the Battery Wharf Hotel. We deeply value your patronage and eagerly anticipate your return. Hope to see you soon!

10/10 Excellent

Pamela

Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel! We're honored you chose to stay with us.

8/10 Good

Enesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View on the water
Stayed 2 nights in Mar 2024
Response from Jackie on 8 Apr 2024
Thank you for choosing the Battery Wharf Hotel. We deeply value your patronage and eagerly anticipate your return. Hope to see you soon!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel for your getaway trip. We appreciate you.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities in the bathroom were impressive. The buildings are beautiful and of high quality. I liked the areas where you can book events. They were beautiful.
Stayed 3 nights in Mar 2024
Response from Avory G. on 27 Mar 2024
Thank you for your wonderful review! We're delighted to hear that you were impressed by the amenities in our bathrooms and found our buildings to be beautiful and of high quality. We take great pride in providing top-notch facilities and creating aesthetically pleasing spaces for our guests. We're also glad you enjoyed the event areas; they're designed to be both functional and visually appealing. We appreciate your feedback and hope to welcome you back for another enjoyable experience soon!

10/10 Excellent

Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024
Response from Jackie on 25 Mar 2024
Thank you for choosing to stay with us! We truly appreciate your decision to stay at our hotel and hope you had a wonderful experience.

10/10 Excellent

Chloe

Stayed 2 nights in Mar 2024
Response from Jackie on 15 Apr 2024
Thank you for choosing the Battery Wharf Hotel for your stay. We're thrilled to hear that you enjoyed your time with us!

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
BED BUGS!!
Stayed 1 night in Mar 2024
Response from Sandy Arauz on 27 Mar 2024
Thank you for your feedback. We take reports of bed bugs very seriously and have immediately conducted an inspection of our property. We can assure you that we do not have any signs of bed bugs and appreciate you bringing this to our attention. If you have any further concerns, please don't hesitate to reach out to us. Thank you for your understanding.

8/10 Good

Mathieu

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jackie on 13 Apr 2024
We appreciate you selecting Battery Wharf! It's wonderful to hear that you had a pleasant stay.