Dear Shawn, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. Our front desk team is working 24/ 7 to attend to your problems; please never hesitate to connect with them at any hour of the day. We apologize for all the problems that impacted your time with us. Allow us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear J, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation of being informed of an overbooking is highly frustrating, and we deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. While we review the case, you are always welcome to reach out to us for any further assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for the behavior of one of our associates. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management

Dear Hari, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered in the room. We have taken note of your observations and are sharing them with our concerned team to take action on a priority basis. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. The pest control team is also at work. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host you and your wife's visit and provide a memorable trip. Sincerely,Hotel Management

Dear Hubert, Thank you for being our guest. Please accept our apologies for the trouble you faced while you were here. If a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can investigate the cause. We realize an evacuation is not a pleasant experience, and we are sorry for how our associates handled this situation. We truly appreciate your patronage and hope you will stay with us. Sincerely,Hotel Management

Dear Sheirmah, Thank you for sharing your experience on your recent visit to the city. We always strive to keep our guests happy and satisfied with our services. However, we are sorry for your experience and will discuss it with the housekeeping individual so that future guests do not have a similar problem. Our front desk can help you while you are our guest. Considering this a rare incident, please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Vivek, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong from our end, and we always welcome feedback that may help make future guests' stay more comfortable. However, reservations made through online sites are handled by them and we request you to connect with them for further assistance. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Edward, Thank you for taking the time to review our hotel. We appreciate your valuable feedback and apologize for the inconvenience you experienced during your visit. Your comments regarding the maintenance issues have been noted, and we will address them internally to ensure a more enjoyable experience for our guests in the future. We value your business and hope to have the opportunity to welcome you back for a much-improved stay. Sincerely,Hotel Management

Dear Vrinda, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Your feedback regarding the mattress, cleanliness, and noise disturbance has been duly noted, and we will take appropriate steps to address these issues. We strive to provide excellent service to all our guests, and we regret that we fell short of your expectations. We hope to have another opportunity to provide you with the flawless visit you deserve on your next visit to the city.Sincerely,Hotel Management

Dear Song, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear David, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. It is nice knowing that our location, convenient to North Shore and Greater Boston, was perfect for your needs. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management

Dear XANDER, Thank you for your feedback. We are glad you had a positive stay at Extended Stay America. However, we apologize for the inconvenience regarding disabled parking and appreciate your input. We will look into this to improve our accessibility. We hope to welcome you back soon!Sincerely,Hotel Management

Dear Todd, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Our front desk team is very attentive and available to hear you 24/7. On the other hand, it is nice knowing you had some great encounters with our team. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Perrin, Thank you for your review. It is nice to know you had a pleasant time here, and Rebecca and Jose helped you resolve any concerns to your satisfaction. It was a pleasure having you as our guest again, and we hope to make your stay more memorable next time you are in the location.Sincerely,Hotel Management

Dear Spencer, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and the condition of the room were not up to your expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Our front desk team is always available to help you. Safety and security are always important to us. We are sorry for the discomfort caused because of it. Thank you for bringing the back door concerns to our notice and we will look into it on a priority basis. Please return, and we hope to serve you again with a better experience! Sincerely,Hotel Management

Dear Vernon, Thank you for sharing your review. We are delighted that you found our accommodations cost-effective and our staff pleasant. However, please accept our apologies for not meeting your expectations regarding the cleanliness standards. We aim to provide clean and fresh accommodations and regret falling short. We will look into the odor issue you mentioned to ensure a more enjoyable stay for future guests. Thank you for your valuable feedback, and we hope to welcome you back soon for an even better experience.Sincerely,Hotel Management

Dear Sonia, Thank you for sharing feedback about your recent visit. It is nice knowing you had a satisfactory time here. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Birgit, Thank you for sharing your review. We are delighted you found your room clean, comfortable, and spacious. Fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. Your remarks for our team are always shared with joy. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear JENN, Thank you for choosing Extended Stay America. We are happy you enjoyed your visit and had a wonderful time. However, we are sorry our breakfast choices were a little less than your expectations, and your suggestions for the same are noted. Also, we regret the smell in the hallways was different. Our housekeeping team is informed and is already at work to ensure they do their best to deliver a fresh environment. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear gaurav, We sincerely apologize for the issues you encountered with your bathroom. Thank you for bringing this to our attention as we continually work to ensure our properties exceed the high standards our guests expect and deserve. We will look into this further and hope to have another opportunity to provide you with the flawless experience we are known for on your next visit to the city.Sincerely,Hotel Management

Dear Jim, Thank you for taking the time to share your feedback about your recent visit. We always strive to exceed our guests' expectations, so we apologize for any inconvenience or disappointment you experienced during your time with us. We will share your comments with our team so that we can continue improving our services and facilities. We hope you will consider revisiting us so we can show you our commitment to providing an exceptional experience to every guest.Sincerely,Hotel Management

Dear Joseph, Thank you for being our guest and for the valued feedback. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management

Dear Henry, Thank you for your glowing review about Extended Stay America! We're delighted to hear that you found our property neat, clean, and cozy, with plenty of parking. We sincerely apologize for the delay at the front desk upon your arrival. Your feedback is valuable, and we'll address this issue to ensure a smoother check-in process for all our guests. We appreciate your understanding and look forward to welcoming you back for another great stay. Sincerely,Hotel Management

Dear Kristie, Thank you for sharing feedback about your recent stay. We understand the importance of a clean and fresh hotel in setting the tone for a wonderful stay. We are sorry you did not have this experience during your recent stay with us. Our hotel is committed to ensuring cleanliness for all our guests, and we will take appropriate measures to address the issue. We hope you will give us another chance to show you our commitment to providing outstanding experiences when you visit the area next time. Sincerely,Hotel Management

Dear Joel, Thank you for being our guest at our hotel. We are thrilled to hear that you found Extended Stay America to be the perfect place for your stay! Providing a comfortable and enjoyable experience for our guests is our top priority. Thank you for your kind feedback, and we look forward to welcoming you back for another wonderful stay soon!Sincerely,Hotel management

Dear Miguel, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management

Dear Nathaniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear brallan, Thank you for being our guest. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Shannon, Thank you for being our guest. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management