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Reviews of DoubleTree by Hilton Hotel Boston Bayside

4 out of 5
DoubleTree by Hilton Hotel Boston Bayside
240 Mount Vernon Street, Boston, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 459 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

kelly, blacktown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in procedures was quick easy & was able to check in early with no problem & the staff member was very helpful with what do & what is he best & cheapest way to get around was
Stayed 1 night in Apr 2024
Response from Kym W on 20 Apr 2024
Hi Kelly,We're delighted to hear that your check-in experience was easy and that you had a great encounter with our staff. We hope to welcome you back soon!

10/10 Excellent

Marie, Brainerd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. The shuttle to restaurants and the airport worked great. Comfy bed and pillows.
Stayed 1 night in Apr 2024
Response from Kym W on 17 Apr 2024
Thank you so much for your feedback, Marie. We are glad you enjoyed your stay!

10/10 Excellent

Cleo

Liked: Staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Kym W on 17 Apr 2024
Thank you for your feedback!

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Love the cleanliness of the hotel. The front desk receptionist was very polite. Hotel was very quiet
Stayed 1 night in Apr 2024
Response from Kym W on 19 Apr 2024
Thank you for your feedback!

6/10 Okay

Jaiden

Travelled with group
Liked: Staff & service, amenities
the staff were very sweet! however, when we arrived for our stay, a man was getting escorted out of the building for urinating on the floor of the hotel. while the situation was a little funny, it rubbed me the wrong way. but besides that, everything was good!
Stayed 1 night in Apr 2024
Response from Kym W on 15 Apr 2024
Hi Jaiden,We are glad you were able to enjoy your stay despite the mishap. We hope to welcome you back soon!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Kym W on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, helpful front desk, close to downtown
Stayed 1 night in Apr 2024
Response from Kym W on 15 Apr 2024
Thank you for the high rating, Daniel! We're thrilled to hear that you were able to utilize the nearby transit system and that you appreciated the customer service of our front desk team.

6/10 Okay

Tanya, Coolidge

Disliked: Cleanliness
Not the best hotel I’ve ever stayed at. The hotel looks worn out, the carpets were dirty, the staff seemed tired, the shuttle to the airport didn’t start early enough to allow for a stress free morning and the hotel didn’t even have coffee in the reception. It’s an airport hotel and they don’t seem to sufficiently cater for travelers with aircraft schedules!
Stayed 1 night in Apr 2024
Response from Kym W on 20 Apr 2024
Thank you for your feedback. We will be addressing your concerns with the appropriate departments.

2/10 Terrible

Rick

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Shuttle didn't pick us up waited 20 min 34 degree weather. Had take a taxi $36.50 to hotel, hotel closed dining rm early so we didn't eat, told heat is room takes a bit to kick on never did room was 63 degrees all night didn't sleep well due to the cold. Reception couldn't move us to another room with a working heater. Next morning shuttle driver never returned to hotel to pic us up told he was lost. Hotel finally called us a lyft to get to the cruise ship. very frustrating.
Stayed 1 night in Apr 2024
Response from Kym W on 18 Apr 2024
I'm sorry for your experience at our hotel. The shuttle times can vary based on traffic and the shuttle's location; this can take up to an hour. However, we are glad you were able to get a Lyft.

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Price
Stayed 1 night in Apr 2024
Response from Kym W on 15 Apr 2024
Thank you so much for your high rating! We truly appreciate your feedback.

4/10 Poor

theresa

Business traveller
Disliked: Staff & service, amenities
Waited for shuttle way too long after long flight delays. The bathroom was flooded, water had soaked the rug. They did move me to another room. But again it was another delay for me after a very long day.
Stayed 1 night in Apr 2024
Response from Kym W on 15 Apr 2024
Hi Theresa,We're sorry to hear about the inconveniences you experienced during your stay. We are glad you were able to be put into a new room. We hope you decide to give us another chance in the future.

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Kym W on 15 Apr 2024
We're thrilled to hear you had a great experience! Thank you for the high rating and for sharing your feedback with us.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional, friendly and helpful.
Stayed 1 night in Apr 2024
Response from Kym W on 15 Apr 2024
We're delighted to hear that our staff made a great impression during your time with us. Thank you for your review! We look forward to welcoming you back soon.

8/10 Good

arshad

Stayed 3 nights in Mar 2024
Response from Kym W on 23 Apr 2024
Thank you for your feedback!

8/10 Good

Abigail

Stayed 1 night in Apr 2024
Response from Kym W on 23 Apr 2024
Thank you for your feedback!

4/10 Poor

Thomas

Travelled with family
Disliked: Staff & service
Got inside to check in and they right away charged me 20 dollars for parking…. thot it was a good priced hotel until that happened. Otherwise it was a good stay !
Stayed 1 night in Mar 2024
Response from Kym W on 15 Apr 2024
Hello Thomas,I'm sorry to hear that you were unaware of the parking fee. Our parking fee is 22 per night for all guests. Despite this issue, we're glad to hear that you were able to enjoy your stay otherwise.

10/10 Excellent

Antonette

Stayed 1 night in Mar 2024
Response from Kym W on 19 Apr 2024
Thank you for your feedback!

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome check in and curtious staff.
Stayed 1 night in Mar 2024
Response from Kym W on 30 Mar 2024
Hi Riley,We're delighted to hear that you enjoyed your check-in experience and found our staff accommodating. We look forward to welcoming you back soon for another enjoyable stay!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quiet/cozy environment. Couple friendly. We enjoyed the clean facilities, great housekeeping and wonderful amenities!
Stayed 2 nights in Mar 2024
Response from Kym W on 30 Mar 2024
Hi Daniel,Thank you so much for your high rating! We're thrilled to hear that you enjoyed your stay with us and appreciated the friendliness of our staff and the quality of our housekeeping.

6/10 Okay

Jose

It’s ok
Stayed 1 night in Mar 2024
Response from Kym W on 30 Mar 2024
Hi Jose,We would love to hear your thoughts on how we could have made your stay more enjoyable. Your feedback is invaluable to us as we strive to improve our services. We sincerely hope you decide to give us another chance in the future to exceed your expectations. Thank you for choosing us.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kym W on 30 Mar 2024
Hi Gabriel,Thank you for choosing DoubleTree by Hilton Bayside for your stay and for the high rating! We're delighted to hear that you enjoyed your time with us.

10/10 Excellent

Dayna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the doubletree, our stay was smooth, easy and was a really great location for walking into south Boston. There was a limited number of amentities in the area however marketplace and options within the hotel were good.
Stayed 1 night in Mar 2024
Response from Kym W on 30 Mar 2024
Hi Dayna,We're thrilled to hear that you enjoyed your stay at DoubleTree by Hilton Bayside Hotel. Your feedback is greatly appreciated! We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Juan Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and facilities were super clean. It does not have free parking and it has a few spots in fromt of hotel, or a big parking lot that you shouls walk 100/200 meters, both are paid.
Stayed 2 nights in Mar 2024
Response from Kym W on 21 Mar 2024
Hello Juan,Thank you for your feedback!

10/10 Excellent

Luis, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was very attentive. Sami was excellent in handling timely transportation and very attentive.
Stayed 1 night in Mar 2024
Response from Kym W on 20 Mar 2024
Thank you for the team member shout out Luis!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Standard room at a tradition Boston-like price. Close to the train and convenient.
Stayed 1 night in Mar 2024
Response from Kym W on 20 Mar 2024
Thank you for your feedback Ashley!

10/10 Excellent

su

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Mar 2024
Response from Kym W on 20 Mar 2024
Thank you for the high rating Su!

8/10 Good

Paul Kou-Yang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complaint I have is that this property charge $22 a day for parking. This is way too expensive for the guests of the hotel. Also, there is no restaurant in this hotel and since there is nothing around close by you really don't have a choice but buy the food in the hotel like fast food place.
Stayed 1 night in Mar 2024
Response from Kym W on 15 Mar 2024
Hello Paul, Thank you so much for your feedback. We have a cafe on-site that serves dinner from 4pm-9:30pm, I apologize you were not aware.

2/10 Terrible

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kym W on 15 Mar 2024
Hi Andrew,I am sorry to hear that your stay was unsatisfactory. We hope you decide to give us another chance in the future!

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were so friendly and welcoming! The check-in process was a breeze, and my room was spotless. Plus, it only took a few minutes to drive to downtown Boston. I'm really happy with my stay so far!
Stayed 1 night in Mar 2024
Response from Kym W on 9 Mar 2024
Hi Emma,Thank you so much for your kind words. We strive our best to provide an amazing experience for our guests, and it appears we did our job! We hope to welcome you back soon!

10/10 Excellent

Susan

Stayed 2 nights in Mar 2024
Response from Kym W on 30 Mar 2024
Thank you for choosing DoubleTree by Hilton Bayside for your stay and for the high rating! We're delighted to hear that you enjoyed your time with us.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The room I had was nice and clean. The area is safe although there’s nothing around except a couple of grocery stores. it’s only a 5min walk away from the subway to the city, that takes about 15mins. I was missing a mini fridge from the room that usually most hotels provide, and there’s usually a couple of bottles of water waiting for you, which again was missing. I also find it very weird when a hotel asks for a deposit which with them is $75/night. Would I stay again? Hmm sure. 4/5
Stayed 1 night in Mar 2024
Response from Kym W on 9 Mar 2024
Thank you so much for your feedback Alexander!

6/10 Okay

Lydia, Providence

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I have stayed there on multiple occasions and I’ve always left good reviews. This time around it was a very disappointing experience. The room was not clean, it seems like they just made the bed and walked away from it. I found an empty bottle of mouthwash inside of one of the bathroom’s drawers, hairs all over and it was dusty. I opened the fridge and found food leftover by others. I was given the parking for free as a recompense for the experience, but it doesn’t mean that I will not voice my opinion. I just hope it doesn’t happen again because the place has potential.
Stayed 1 night in Feb 2024
Response from Kym W on 9 Mar 2024
Hi Lydia,I want to apologize for your past experience with us. Please reach out to the hotel directly so we can make it right.

6/10 Okay

Mamoona

Stayed 1 night in Mar 2024
Response from Kym W on 30 Mar 2024
Hi Mamoona,We would love to hear your thoughts on how we could have made your stay more enjoyable. Your feedback is invaluable to us as we strive to improve our services. We sincerely hope you decide to give us another chance in the future to exceed your expectations. Thank you for choosing us.

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Accurate location
Stayed 1 night in Feb 2024
Response from Kym W on 29 Feb 2024
Thank you for the high rating Madeline! We hope to welcome you back soon!

10/10 Excellent

Joanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 2 nights in Feb 2024
Response from Kym W on 29 Feb 2024
Thank you for your feedback Joanie, we are glad your stay was perfect! We hope to welcome you back soon!

10/10 Excellent

Siniayah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kym W on 29 Feb 2024
Thank you for the high rating Siniayah! We hope to welcome you back soon!

6/10 Okay

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was great. Staff was great. Cookies were delicious. Pricing for parking is to high ($22 day), little cafe in hotel is way overpriced for food not that good. Breakfast buffet is overpriced too ($22) for a step above a continental breakfast that is included with a room stay at most hotels. Easy access to downtown via bike rental and train-station just a quarter mile walk away. Great little beach for walks and beautiful open park just half mile walk away.
Stayed 2 nights in Feb 2024
Response from Kym W on 21 Feb 2024
Thank you for your feedback Scott!

10/10 Excellent

Mileika

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Kym W on 21 Feb 2024
Thank you for the high rating Mileika!

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed this hotel! Would come back!!
Stayed 2 nights in Feb 2024
Response from Kym W on 19 Feb 2024
Thank you for your feedback Aurora. We are glad you enjoyed your stay with us!

8/10 Good

Dinis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but no free breakfast they should open early and the deposit I didn’t like that but everything was great
Stayed 1 night in Feb 2024
Response from Kym W on 19 Feb 2024
Thank you so much for your feedback Dinis. We hope to welcome you back soon!

6/10 Okay

robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The TV remote was IMPOSSIBLE piece of crap... ONLY hotel in LAST 5 yrs of biz travel that CHARGED $22 for skinniest buffet breakfast I've seen in LAST 10YRS Hilton S/B EMBARASSED!!! Not staying at a Hilton or Doubletree ever again if I can avoid it!!
Stayed 1 night in Feb 2024
Response from Kym W on 19 Feb 2024
Thank you for your feedback Robert.

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Kym W on 20 Mar 2024
Thank you for your high rating Sharon!

4/10 Poor

Darla, Millersville

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Feb 2024
Response from Kym W on 15 Feb 2024
Thank you for your feedback Darla.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained. Staff is helpful.
Stayed 1 night in Feb 2024
Response from Kym W on 15 Feb 2024
Thank you for the high rating Jane!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Feb 2024
Response from Kym W on 15 Feb 2024
Thank you for the high rating Nathan!

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the text to make sure all was well upon checkin
Stayed 1 night in Feb 2024
Response from Kym W on 8 Feb 2024
Thank you for the high rating Cheryl! We are glad you enjoyed your stay with us!

2/10 Terrible

Chandler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Kym W on 8 Feb 2024
Hi Chandler,I am sorry to hear your stay was unsatisfactory. Please reach out to the hotel directly so we may discuss your experience.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kym W on 8 Feb 2024
Thank you for the high rating Maria!

10/10 Excellent

Jessica, Brockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area. Close to the station which was very convenient. Customer service was very pleasant with us. Definitely coming back.
Stayed 1 night in Feb 2024
Response from Kym W on 5 Feb 2024
Hi Jessica,I am glad to hear you enjoyed our hotel and the proximity of the transit system! We hope to welcome you back soon!

8/10 Good

veronica

Liked: Cleanliness, staff & service
Clean and comfortable sleep. Housekeeping staff were very friendly, moreso than the front desk staff. I will consider staying at a hotel in the city and pay higher parking fees. Accommodations such as office work stations, complimentary coffee station, and desirable location will be included in my next visit to Boston.
Stayed 3 nights in Feb 2024
Response from Kym W on 5 Feb 2024
Hi Veronica,Thank you for your feedback. We hope to welcome you back soon!