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Reviews of DoubleTree by Hilton Boston - Downtown

4 out of 5
DoubleTree by Hilton Boston - Downtown
821 Washington Street, Boston, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 133 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel Fantastic staff Close to everywhere you want to be and see Lovely sized room
Stayed 4 nights in Mar 2024

10/10 Excellent

Diayellon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Staff was very accommodating
Stayed 2 nights in Mar 2024

8/10 Good

Eliza

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Pitias

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room is clean.They have a hidden fee deposit .fee is not listed in the website. Make sure to bring extra cash.
Stayed 1 night in Mar 2024

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. I was able to check my bag before check in and after check out, which was a huge plus since i had several hours between arriving into town and check in, so I was able to explorre without lugging my bag.
Stayed 2 nights in Mar 2024

10/10 Excellent

Thanakorn

Stayed 1 night in Feb 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lighted magnifying mirror in the bathroom. It was perfect for applying make-up! Thank you for adding this feature for all of the ladies who want to look fabulous!
Stayed 2 nights in Feb 2024

8/10 Good

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities
During our stay, the room had a faulty door mechanism and required us to tap the lock several times before allowing us to enter the room. Also, we stayed during the Christmas holiday. The hotel was decorated festively but the surrounding area did not show any holiday decor. We are more disappointed since we were there the year before and there was a look and feel of the holiday.
Stayed 2 nights in Dec 2023

8/10 Good

Jaime, Bridgewater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was expensive and limited.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jinseob

Stayed 1 night in Feb 2024

8/10 Good

Daphne

Liked: Cleanliness, staff & service
We stayed for one night . Easy walk to the Boston convention and exhibition center. They have Starbucks and parking . Parking was full so we parked right next to the hotel, at the hospital and it is cheaper. $40 for 24 hours
Stayed 1 night in Feb 2024

10/10 Excellent

Peter TaeHoon, Seoul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean room. Staffs are all nice. Pretty much safe area. Good food. Overall..... Great!
Stayed 5 nights in Feb 2024

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
Specifically booked this hotel over another hotel because Expedia claimed it has a pool. However, it does not. Instead it has access to the YMCA pool next door which has very limited hours for 'family swim' (as opposed to 'lap swim'.) I am annoyed because this was the deciding factor and I paid more money on the promise of a pool. But the staff are very pleasant, and proximity to public transit is great, and you get a cookie on arrival.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and so convenient!!
Stayed 1 night in Feb 2024

2/10 Terrible

Alison

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked at this Double Tree I was given a price of 160 dollars for the room. That’s the price I expect to pay. I got to the hotel to check in and the price doubled because of FEES. HOW IS THAT POSSIBLE??? One of these fees was a PARKING FEE and I took the train in and a taxi!!!! I didn’t even park and was given a snarky attitude by the girl at the desk as if this should be some normal expected thing I should pay upon arrival! I was in town for one night with obviously no car to run around and find something so I was stuck paying almost 300 dollars for a room I thought I’d be paying half that price for. I then found a huge wad of toilet paper in the toilet upon arrival into a very mediocre room definitely not worth 300 dollars. And the bed and pillows are criminal they are so awful. I woke up with a back and neck ache and the beginnings of a migraine from the most uncomfortable sleep I may have ever had then loud insistent tapping on the door from housekeeping to round it all off. This hotel is garbage. You could not pay me to stay here or suggest it to anyone.
Stayed 1 night in Feb 2024

8/10 Good

Vale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

JOHN

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Chinatown
Stayed 2 nights in Feb 2024

10/10 Excellent

Yaqing

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Dec 2023

8/10 Good

Sean, Abington

Stayed 1 night in Feb 2024

8/10 Good

Dung, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I found some blood stains on the comforter. The staff did try to change it right away but it made me a little uncomfortable. The room service showed up in take-out boxes with small portions for the price.
Stayed 2 nights in Feb 2024

10/10 Excellent

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and great service! Was excited to be offered allergy friendly welcome cookies and provided me with a wine opener after I forgot to pack one
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking before check in could be made more clear.
Stayed 1 night in Feb 2024

10/10 Excellent

Amit, Boonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good for quick in and out.
Stayed 2 nights in Jan 2024

6/10 Okay

Kimberly

Travelled with family
Disliked: Amenities
I was overcharged
Stayed 1 night in Jan 2024

6/10 Okay

Alfie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only issue was the beds and pillows they were very uncomfortable unable to sleep
Stayed 2 nights in Jan 2024

8/10 Good

Jill, Augusta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here regularly- great hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with family
Great hotel in the perfect location.
Stayed 1 night in Jan 2024

10/10 Excellent

Janice M

Business traveller
Liked: Amenities
Very nice hotel. Perfectly located for my need. Extremely friendly and courteous staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Derek

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a onsite spa and pool would be good but they are super nice there my son and i stayed there love this place
Stayed 2 nights in Jan 2024

10/10 Excellent

Beverly

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed right across from Tufts. Food good, staff professional, very clean
Stayed 3 nights in Jan 2024

10/10 Excellent

THANAPASIT

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and ckean
Stayed 2 nights in Jan 2024

10/10 Excellent

wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star!
Stayed 1 night in Jan 2024

10/10 Excellent

Tricia

Stayed 1 night in Jan 2024

10/10 Excellent

Samira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fantastic. Touriya was amazing, she accomodated our request for a room on the same floor and continued to check in with us to make sure we were fine. Really appreciated the extra effort on her part. The area is easily accessible to everything which was great as we could walk to downtown crossing in under ten minutes. Definitely will consider them for a future stay in Boston!
Stayed 1 night in Jan 2024

8/10 Good

FAALELE

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023

8/10 Good

Ned

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and value and clean large rooms.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Akitoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Rahul

Business traveller
Liked: Cleanliness, staff & service
Good property in central downtown boston. Rooms are sizable and clean. The property and room seem old. The carpet looks like it has not been cleaned for long time. We were there only for one night on a business trip, do did not get to experience much. We asked to extend the checkout but there is a $75 charge if you do that. Did not choose it.
Stayed 1 night in Dec 2023

10/10 Excellent

Josef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Check in was fantastic. Touriya provided exceptional service and sincere care and we really appreciated it! Nice bar too! Bartender was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

James D

Stayed 1 night in Dec 2023

8/10 Good

L

Liked: Cleanliness
Stayed 2 nights in Dec 2023