Exterior

Reviews of Courtyard by Marriott Boston Brookline

3 out of 5
Courtyard by Marriott Boston Brookline
40 Webster St, Coolidge Corner, Brookline, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Marinko

Liked: Staff & service, property conditions & facilities
I recently stayed at this hotel and had a mixed experience. The parking fee is $50 per day, which I found quite expensive. The gym is very small with limited equipment, making it difficult to get a good workout. Additionally, the pool is much smaller than it appears in the pictures, which was disappointing.
Stayed 1 night in May 2024
Response from General Manager on 27 May 2024
Dear Marinko, Thank you for being a guest at our hotel. We apologize for any inconvenience you encountered regarding the parking fee and the facilities. Your feedback is valuable, and we will take it into consideration as we strive to improve our amenities and services. We hope you were still able to enjoy your stay with us, and we would love the opportunity to welcome you back for a more positive experience in the future.Safe Travels,Meaghan MurphyGeneral Manager

8/10 Good

Julie, lexington

Stayed 1 night in Mar 2024
Response from Meaghan Murphy General Manager on 24 May 2024
Dear Julie, Everybody at Courtyard Boston Brookline is overwhelmed with gratitude for the effort you took to rate your stay. We are constantly improving and adapting so that we are always prepared for anything that concerns the superior comfort of our guests. Thank you for your thoughtfulness and be assured that we will be right here waiting to serve you again.Safe Travels,Meaghan MurphyGeneral Manager

8/10 Good

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Meaghan Murphy General Manager on 21 May 2024
Dear Sandra, The rating you gave us during your stay will always be cherished. After all, making sure you are extremely comfortable is what we strive for. At Courtyard Boston Brookline we not only appreciate your business, but we value your trust, your loyalty and your time. You are important to us, please come back again.Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

Robi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Meaghan Murphy General Manager on 19 May 2024
Dear Robi, Courtyard Boston Brookline is filled with gratitude for the honest rating you left during your stay. It is guests like you who leave an indelible impact on our endless journey towards perfection. We are honored to serve you and we look forward to hosting you again.Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

Mary

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice quiet hotel in leafy Brookline—lovely!
Stayed 1 night in May 2024
Response from Meaghan Murphy General Manager on 17 May 2024
Dear Mary, Thank you for your recent stay at Courtyard Boston Brookline. We appreciate the heartfelt review of your stay with us, and it gives us great pleasure to know that your time with us was impeccable. We have always been known for our excellent service, and we hope to be able to serve you again.Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness
This hotel is convenient because there are several dining options around, pharmacy, a bookstore ans other neighborhood shops. The area is walkable but there is a T station 3 mina walking from the hotel. You are very close to Boston but in a much quiterer area
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Dear Antonio, Thank you for posting your generous review of Courtyard Boston Brookline. Just moments from our doorstep, we love that our guests can find several of the city's most prominent destinations, including Fenway Park, Harvard Medical School, Boston College, as well as Dana Farber, Brigham & Women's, and Boston Children's Hospitals. It was a pleasure having you, and we look forward to hosting you again soon.Safe Travels,Meaghan MurphyGeneral Manager

2/10 Terrible

Jennifer

Terrible
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Jennifer, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is where my husband and I stay every time we’re in Boston. It’s in the heart of Coolidge Corner. Steps from public transit and within walking distance of many restaurants and stores.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 May 2024
Dear Ariana, We are so glad to read that your return visit to the Courtyard Boston Brookline was fantastic. Nothing pleases us more than knowing that we have provided everything necessary for you to have a wonderful stay. Thank you for your continued patronage, and we sincerely appreciate your loyalty.Safe Travels,Meaghan MurphyGeneral Manager

8/10 Good

jean

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Dear jean, Thanks for taking the time to share your feedback. It is wonderful to hear you enjoyed everything at Courtyard Boston Brookline. We can't wait to host you again!Safe Travels,Meaghan MurphyGeneral Manager

6/10 Okay

Roy T

Stayed 2 nights in May 2024
Response from General Manager on 25 May 2024
Dear Roy T, Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with the outstanding visit you deserve. Thank you again, and safe travels.Safe Travels,Meaghan MurphyGeneral Manager

6/10 Okay

Frances

Travelled with family
The sink did not go down, took about 10-15 minutes. There wasn’t enough light in the room very dingy. Also we couldn’t get the fan/heat to regulate in the room. I have to go back down 10/3 but I would need a better deal to book again here.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Frances, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 2 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear John, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Courtyard Boston Brookline. We hope to have the pleasure of doing so again on your next visit to Boston.Safe Travels,Meaghan MurphyGeneral Manager

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean, employees very friendly and curtious. We could walk around themarea but not close to the city. One thing we didn’t like was we could hear the people in the next room talking Walls were thin. Other than that it was very nice
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Dear Paul, Thank you for taking the time to share such excellent feedback for Courtyard Boston Brookline! We are delighted to read that you had a wonderful experience, from our clean and comfortable accommodations to your interactions with our wonderful team, who work around the clock to ensure a memorable stay for every guest. However, we hope you will accept our apologies for the noise disturbances you experienced during your stay;  In the future, please know our front desk staff is always available to help make you as comfortable as possible.Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

Maria, Point Lookout

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel … good experience
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Maria, It is wonderful to know you enjoyed everything about your time at Courtyard Boston Brookline and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Safe Travels,Meaghan MurphyGeneral Manager

8/10 Good

John Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was as expected - nothing fancy but fully satisfactory for a short stay at a reasonable price. No surprises from this reliable brand.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear John Bjorn, Thank you for the wonderful rating for Courtyard Boston Brookline! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Safe Travels,Meaghan MurphyGeneral Manager

8/10 Good

Quentin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Fenway and great dining options! Highly recommend for anyone going to see a sox game
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Quentin, Thank you for posting your generous review of Courtyard Boston Brookline. We are pleased you thoroughly enjoyed your time with us and that our excellent location, with proximity to several of the city's most prominent destinations, including Fenway Park and various restaurants, perfectly suited your plans. Thank you for your generous recommendation to other travelers. It was a pleasure having you, and we look forward to hosting you again soon.Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 30 Apr 2024
Dear sue, We are delighted you enjoyed your stay at Courtyard Boston Brookline. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Safe Travels,Meaghan MurphyGeneral Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the room was cool, overlooking the city.
Stayed 1 night in Feb 2024
Response from General Manager on 28 Apr 2024
Dear Karen, Thank you for sharing your experience at Courtyard Boston Brookline! We're delighted you enjoyed the stunning city view from your room. We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit.Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

Natalya

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Recommend
Stayed 1 night in Apr 2024
Response from General Manager on 10 May 2024
Dear Natalya, Thank you for the generous rating of Courtyard Boston Brookline. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to Boston.Safe Travels,Meaghan MurphyGeneral Manager

6/10 Okay

Nektaria

Travelled with family
Clean, nice staff
Stayed 3 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Nektaria, Thank you for being our guest and for taking the time to review your experience. It's great to hear you enjoyed your stay and that our property and service met all your expectations! Thank you for choosing our hotel, and we look forward to welcoming you back soon!Safe Travels,Meaghan MurphyGeneral Manager

8/10 Good

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for what we needed
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Hilary, We are happy you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always nice! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Courtyard Boston Brookline.Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a brief, lovely stay!
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Karen, Thank you for your outstanding review. We are glad that we exceeded your expectations and that you loved so much about your stay. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others. We look forward to many more visits with you at Courtyard Boston Brookline.Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

Geoffrey

Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Dear Geoffrey, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Courtyard Boston Brookline, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Safe Travels,Meaghan MurphyGeneral Manager

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location with lots of options nearby. HOWEVER, the hotel claims that a room with a King bed and a pullout sleeps four people. The pullout bed is NOT a full bed,as advertised....it is a TWIN!!! Unless you're gonna put 3 people in a King bed, someone is gonna be sleeping on the floor. We requested roll away beds and they stated they didn't have any so one person did indeed have to sleep on the floor. We asked for extra pillows and blankets because there was not much concern for the problem at the front desk when it was explained that 1 person had to sleep on the floor because we were misled. Great hotel but no way on Earth should the Hotel be claiming that the King rooms sleep 4 people!!!!
Stayed 4 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Amy, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Safe Travels,Meaghan MurphyGeneral Manager

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in this location twice and love how convenient it is to everything. The room is super comfortable. Plus, it smells fabulous when you walk in. We even got to see the famous Brookline Turkeys in the courtyard.
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Kelly, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with peaceful, relaxing accommodations and service, makes Courtyard Boston Brookline an excellent choice when visiting Boston. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Safe Travels,Jen ParoGeneral Manager

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall ok , staff friendly and helpful
Stayed 5 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Richard, We are incredibly pleased you enjoyed your stay at the Courtyard Boston Brookline and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Safe Travels,Jen ParoGeneral Manager

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Kate, Thank you for choosing Courtyard Boston Brookline. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Safe Travels,Jen ParoGeneral Manager

4/10 Poor

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed here three times this year and TV didn’t work twice.. Bed was not comfortable and pillows were CHEAP! And tiny. No complimentary coffee so two small cups of coffee costed over $13. We have to travel to Boston monthly for treatment and unfortunately we will not be staying here. On a positive note, the staff and service is very friendly and a pleasure to deal with.
Stayed 1 night in Apr 2024
Response from General Manager on 3 Apr 2024
Dear Tiffany, Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. We are sorry you felt your room lacked the amenities you desired and apologize for the housekeeping and maintenance concerns in your room. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. On the positive side, it is nice to see this type of recognition for our staff, and we will surely share this feedback with them. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, closer transportation and very quiet, nice neighborhood.
Stayed 1 night in Aug 2023
Response from General Manager on 3 Apr 2024
Dear Mario, Thank you for your excellent review of the Courtyard Boston Brookline! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Safe Travels,Jen ParoGeneral Manager

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from General Manager on 17 Apr 2024
Dear Michael, We appreciate your rating! It is great to know you enjoyed your time with us. All of us here at Courtyard Boston Brooklinelook forward to your next visit.Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Domenico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy access and provide a comfortable pace to stay.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Domenico, We are delighted to read about your positive experience at Courtyard Boston Brookline! Thank you for highlighting our convenient location and comfortable accommodations. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Devin

Stayed 1 night in Mar 2024
Response from Meaghan M on 15 Apr 2024
Devin, We appreciate your business and your feedback. Thank you for the great review!

10/10 Excellent

Noreen, Dedham

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Noreen, We love knowing that you had such a great experience. Thanks for choosing Courtyard Boston Brookline, and we hope your next visit with us will be soon!Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Jeremy, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Boston Brookline. We look forward to your return and wish you all the best with your future travels.Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
great stay
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Kevin, Thank you for choosing Courtyard Boston Brookline and for this outstanding review! Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was a true pleasure to have you as our guest, and we hope to see you again soon!Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Terry

Stayed 3 nights in Feb 2024
Response from General Manager on 11 Apr 2024
Dear Terry, On behalf of our team at Courtyard Boston Brookline, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Danielle, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Boston Brookline. We hope to see you again soon.Safe Travels,Jen ParoGeneral Manager

6/10 Okay

martin p

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It is a nice location. Many options for dining and shopping. Close to the T. The bathroom could use renovation; or, at the very least, a good scrubbing, perhaps a maintenance person could spend an hour repairing the wallpaper. Price for overnight parking was exorbitant, so I parked off-property for half the price. The desk staff was competent, but not cheerful, a bit bored and distracted.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Martin, Thank you for staying with us and posting your generous review. Just moments from our doorstep, we love that our guests can find several of the city's most prominent destinations, including many restaurants and shopping centers. However, we are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or also our high standards. Your comments have helped us identify areas where we may need additional attention, and we will address them appropriately. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Maura, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Boston Brookline. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Todd W

Liked: Cleanliness, staff & service, property conditions & facilities
Love the area
Stayed 3 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Todd, We appreciate you taking the time to leave your review for Courtyard Boston Brookline. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Safe Travels,Jen ParoGeneral Manager

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was poorly lit. Bathroom was leaking
Stayed 4 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Joshua, Thank you for your review and for letting us know what you enjoyed most about your visit. However, we are sorry for the concerns with your room and bathroom, and we appreciate you bringing this to our attention. We will look into this, and we are grateful for your patience. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again to show you our dedication to exceptional hospitality.Safe Travels,Jen ParoGeneral Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear David, We are thrilled you had an excellent stay at Courtyard Boston Brookline, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Lisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant experience overall. Beautiful, spacious, light-filled suite. All of the hotel staff very nice and helpful, particularly Sheila in house keeping. We received a free room upgrade on check-in, without even having to ask. Nice amenities for a hotel of this class. Starbucks cafe in lobby, fireplace, courtyard, etc. Convenient self-parking garage under hotel with direct elevator access to lobby.
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Lisa, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed so much about your time with us. Thank you for spotlighting our friendly staff, central location, and all the comfort and amenities we provide our valued guests. Welcoming you back would be a pleasure, so please return soon for another outstanding experience at Courtyard Boston Brookline.Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Rachelle

Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Rachelle, We appreciate you leaving your generous rating regarding your recent visit to Courtyard Boston Brookline. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Thomas D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place I will stay in Boston
Stayed 3 nights in Feb 2024
Response from General Manager on 8 Mar 2024
Dear Thomas, It is a pleasure to read your fantastic review of the Courtyard Boston Brookline. We strive to give our guests outstanding hospitality, and your compliments encourage us all. Thank you for your kind words. We look forward to welcoming you back for another enjoyable stay.Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

mordche

Liked: Cleanliness, staff & service, property conditions & facilities
the room cult of been a bit more clead
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Mordche, Thank you for being our guest at Courtyard Boston Brookline. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future Boston visits.Safe Travels,Jen ParoGeneral Manager

10/10 Excellent

Thyra

Business traveller, Travelled with group
Liked: Amenities
It was all good
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Thyra, It is a pleasure to read your fantastic review of the Courtyard Boston Brookline. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you for the great review. Please come and see us again soon! Safe Travels,Jen ParoGeneral Manager

8/10 Good

Cynthia M.

Travelled with family
Convenient to hospitals in the area.
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Cynthia, Thank you for being our guest at Courtyard Boston Brookline. We are glad our location was convenient for everything you wanted to do on this visit. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Safe Travels,Jen ParoGeneral Manager

6/10 Okay

Robert

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Food from prior occupant still on floor when we arrived. Cleaned up ourselves.
Stayed 5 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Robert, Thank you for taking the time to share your feedback. We are pleased you enjoyed your overall stay; however, we apologize for any housekeeping issues with your room. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Safe Travels,Jen ParoGeneral Manager

6/10 Okay

ted

Business traveller
$50 parking but comes up.70 .supposed was validated? Heat stuck at widecopen.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear ted, We appreciate you choosing us for your visit to Boston. We regret not meeting all of your expectations regarding parking fees. As with many downtown hotels in a major city, parking does come at a premium. Parking is discounted for hotel guests, and many guests take advantage of the "in and out" privileges for a flat daily fee, or they choose to leave their cars in the garage and walk to the many attractions nearby. We always strive to create exceptional experiences; therefore, we are grateful for your feedback. We do hope to have another opportunity to host you again.Safe Travels,Jen ParoGeneral Manager