Outdoor pool, pool loungers

Reviews of Holiday Inn Express Boise - University Area, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 682 out of 1011 reviews" "
Rating 8 - Good. 216 out of 1011 reviews" "
Rating 6 - Okay. 50 out of 1011 reviews" "
Rating 4 - Poor. 28 out of 1011 reviews" "
Rating 2 - Terrible. 35 out of 1011 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Mar 2024

10/10 Excellent

sukhjiwan

Stayed 1 night in Mar 2024

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find how to turn shower on and shower put out very little water.
Stayed 1 night in Mar 2024
Response from Dawn, Assistant General Manager on 26 Mar 2024
Marianne, Thank you for taking the time to complete a review. We would like to apologize for the issues you had with the shower during your stay and will have maintenance look into it. We do hope to see you again next time you are in the Boise area.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, excellent facility.
Stayed 4 nights in Mar 2024
Response from Dawn, Assistant General Manager on 20 Mar 2024
Darrell, Thank you for taking the time to complete a review. We are happy to hear you enjoyed your stay with us and hope to see you again next time you are in the Boise area.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was quiet, the bed was comfortable, and the hotel was very convenient to where we were visiting family.
Stayed 2 nights in Mar 2024

10/10 Excellent

Phong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quiet area. Nice to stay.
Stayed 2 nights in Mar 2024
Response from Dawn, Assistant General Manager on 18 Mar 2024
Phong, Thank you for taking the time to complete a review. We are happy that you enjoyed your stay with us and hope to see you next time you are in the Boise area.

8/10 Good

Laura, Longview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that there were different options for pillows. Room was very warm. Hot tub nice. Breakfast was better than most hotel continental breakfasts. Lobby area was large and inviting. Liked that there was an area where info of surrounding area was available- employee recommendations of restaurants posted in the elevator was a good idea!
Stayed 2 nights in Mar 2024
Response from Dawn, Assistant General Manager on 18 Mar 2024
Laura, Thank you for taking the time to complete a review. We are happy that you enjoyed your stay with us and hope to see you next time you are in the Boise area.

10/10 Excellent

Joshua, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dawn, Assistant General Manager on 18 Mar 2024
Joshua, Thank you for taking the time to complete a review

10/10 Excellent

HCO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dawn, Assistant General Manager on 11 Mar 2024
HCO,Thank you for taking the time to complete a review

10/10 Excellent

Sung, Federal Way

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind Let us check in early
Stayed 2 nights in Mar 2024
Response from Dawn, Assistant General Manager on 7 Mar 2024
Sung, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again in the future

10/10 Excellent

Leisa

Liked: Cleanliness, staff & service, property conditions & facilities
I was visiting my granddaughter who attends Boise State. It was super close and convenient
Stayed 4 nights in Feb 2024
Response from Dawn, Assistant General Manager on 7 Mar 2024
Leisa, Thank you for taking the time to complete a review. We hope to see you again next time you are visiting your granddaughter

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little older facility but very nice, and comfortable. Would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Dawn, Assistant General Manager on 7 Mar 2024
Dennis, Thank you for taking the time to complete a review. We look forward to seeing you again next time you are in Boise.

4/10 Poor

Haley

Response from Dawn, Assistant General Manager on 7 Mar 2024
Haley, Thank you for taking the time to complete a review

8/10 Good

Bradley E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem in our room. The TV/Remote didn't work and the heat/ac unit didn't work. However the staff were excellent and provided us with a new room near the original room and everything worked there.
Stayed 1 night in Feb 2024
Response from Dawn, Assistant General Manager on 1 Mar 2024
Bradley E, Thank you for taking the time to complete a review. We are sorry about the issues you had in your room and happy we were able to accommodate you with a new room and moving over was not to much of an inconvenience. We hope to see you again next time you are in the Boise area.

10/10 Excellent

Yaeko

Stayed 3 nights in Feb 2024
Response from Dawn, Assistant General Manager on 23 Mar 2024
Yaeko, Thank you for taking the time to complete a review

10/10 Excellent

Gary

Stayed 2 nights in Feb 2024
Response from Dawn, Assistant General Manager on 27 Feb 2024
Gary, Thank you for taking the time to complete a review

8/10 Good

Marita Jessica

Stayed 3 nights in Feb 2024
Response from Dawn, Assistant General Manager on 23 Mar 2024
Marita Jessica, Thank you for taking the time to complete a review

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Dawn, Assistant General Manager on 20 Feb 2024
Roger, Thank you for taking the time to complete a review

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 2 nights in Feb 2024
Response from Dawn, Assistant General Manager on 13 Feb 2024
William, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you again in the future

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although our stay was brief, we really enjoyed the cleanliness and comfort of our room.
Stayed 1 night in Feb 2024
Response from Dawn, Assistant General Manager on 13 Feb 2024
Todd,Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you again in the future

10/10 Excellent

Larry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice facility with a great staff
Stayed 2 nights in Feb 2024
Response from Dawn, Assistant General Manager on 13 Feb 2024
Larry, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you again in the future

10/10 Excellent

Liam

Stayed 1 night in Feb 2024
Response from Dawn, Assistant General Manager on 20 Mar 2024
Liam,Thank you for taking the time to complete a review

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dawn, Assistant General Manager on 9 Feb 2024
Sonja, Thank you for taking the time to complete a review

8/10 Good

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a Starbucks!
Stayed 4 nights in Feb 2024
Response from Dawn, Assistant General Manager on 7 Feb 2024
Betsy, Thank you for taking the time to complete a review

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, easy in and out, friendly, outdoor pool
Stayed 2 nights in Jan 2024
Response from Dawn, Assistant General Manager on 3 Feb 2024
Andrew,Thank you for taking the time to complete a review. We are happy that you enjoyed your stay with us and our heated outdoor pool. We hope to see you again in the future

10/10 Excellent

Sory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dawn, Assistant General Manager on 3 Feb 2024
Sory, Thank you for taking the time to complete a review.

2/10 Terrible

AJ

Stayed 1 night in Jan 2024
Response from Dawn, Assistant General Manager on 20 Mar 2024
AJ,Thank you for taking the time to complete a review

2/10 Terrible

Murray

Stayed 2 nights in Jan 2024
Response from Dawn, Assistant General Manager on 20 Mar 2024
Murray,Thank you for taking the time to complete a review

10/10 Excellent

Teri Leeper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and the breakfast and dining area were wonderful.
Stayed 2 nights in Jan 2024
Response from Dawn, Assistant General Manager on 26 Jan 2024
Teri Leeper,Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you again next time you are in the Boise area.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible room was excellent! First floor, bathroom bench, well designed for wheel chair users. Thank you!
Stayed 1 night in Jan 2024
Response from Dawn, Assistant General Manager on 26 Jan 2024
Jennifer, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and that you room offered what you needed. We hope to see you again in the future

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Dawn, Assistant General Manager on 25 Jan 2024
Patricia, Thank you for taking the time to complete a review

10/10 Excellent

Jeff

Travelled with family
Stayed 1 night in Jan 2024
Response from Dawn, Assistant General Manager on 23 Jan 2024
Jeff, Thank you for taking the time to complete a review

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dawn, Assistant General Manager on 23 Jan 2024
Amie, Thank you for taking the time to complete a review

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dawn, Assistant General Manager on 7 Feb 2024
Oscar, Thank you for taking the time to complete a review

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2024
Response from Dawn, Assistant General Manager on 19 Jan 2024
Andrew, Thank you for taking the time to complete a review.

10/10 Excellent

Karan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dawn, Assistant General Manager on 7 Feb 2024
Karen, Thank you for taking the time to complete a review

10/10 Excellent

Amanda

Stayed 4 nights in Jan 2024
Response from Dawn, Assistant General Manager on 10 Jan 2024
Amanda, Thank you for taking the time to complete a review

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Dawn, Assistant General Manager on 9 Jan 2024
Maria, Thank you for taking the time to complete a review.

10/10 Excellent

carol

So far so good. The only problem is that the button to get onto the elevator is ridiculously placed under six other buttons for safety. Five people I talk to were perplexed about which button you push to get the elevator. Goofy.!!
Stayed 1 night in Jan 2024
Response from Dawn, Assistant General Manager on 9 Jan 2024
Carol, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your time with us and hope to see you again next time you are in the area.

10/10 Excellent

Gina

Stayed 2 nights in Jan 2024
Response from Dawn, Assistant General Manager on 9 Jan 2024
Gina, Thank you for taking the time to complete a review.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Would have l I kedcan early morning shuttle bus to the airport but everything else was exccellent.
Stayed 1 night in Jan 2024
Response from Dawn, Assistant General Manager on 9 Jan 2024
Kathy, Thank you for taking the time to complete a review.

10/10 Excellent

Norma, Shingle Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, rooms, hallways, food and coffe were all top notch! Love the fruit infused ice water too- nice touch. Beds are very comfy with nice linens. Staff very friendly and warm
Stayed 1 night in Dec 2023
Response from Dawn, Assistant General Manager on 6 Jan 2024
Norma, Thank you for taking the time to complete a review.We're extremely happy that you had a positive experience, and we're grateful for your feedback. We hope to see you again next time you are in the Boise area.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dawn, Assistant General Manager on 6 Jan 2024
Austin, Thank you for taking the time to complete a review

10/10 Excellent

Kim

Stayed 1 night in Dec 2023
Response from Dawn, Assistant General Manager on 3 Jan 2024
Kim, Thank you for taking the time to complete a review

10/10 Excellent

Norma, Shingle Springs

Stayed 1 night in Dec 2023
Response from Dawn, Assistant General Manager on 19 Jan 2024
Norma, Thank you for taking the time to complete a review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quiet, nice place to stay over xmas.
Stayed 4 nights in Dec 2023
Response from Dawn, Assistant General Manager on 29 Dec 2023
Thomas, Thank you for taking the time to complete a review. We are happy to hear you enjoyed your stay with us and hope to see you next time you are in the Boise area.

4/10 Poor

Marty

The ownership charges a hidden “property fee” after you have checked out of the hotel and are likely too far away to go argue it. It is not factored into the marketed price. This is a deceptive practice and I would rather pay more elsewhere than reward this deceptive practice.
Stayed 1 night in Dec 2023
Response from Dawn, Assistant General Manager on 27 Dec 2023
Marty, Thank you for taking the time to complete a review. I just want to let you know that the fee you are talking about is stated on Expedia for our property and on the reg card you sign at check in. It is not a hidden fee and not a deceptive practice. It states the fee on multiple booking platforms. We do apologize for the misunderstanding.

10/10 Excellent

Nikki

Stayed 1 night in Dec 2023
Response from Dawn, Assistant General Manager on 7 Feb 2024
Nikki,Thank you for taking the time to complete a review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
We enjoyed our stay here. The rooms are spacious and comfortable, the only complaint we have is there are no exhaust fans in the bathroom of the suite we stayed in. Other than that our stay was great. The breakfast provided a great variety of items and was hot and fresh each morning.
Stayed 2 nights in Dec 2023
Response from Dawn, Assistant General Manager on 27 Dec 2023
Laura, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you next time you are in the area.

10/10 Excellent

Thomas D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great- breakfast was good-staff was helpful
Stayed 4 nights in Dec 2023
Response from Dawn, Assistant General Manager on 23 Dec 2023
Thomas D. Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you next time you are in the Boise area.