All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 510 out of 1013 reviews" "
10 - Excellent
510
Rating 8 - Good. 271 out of 1013 reviews" "
8 - Good
271
Rating 6 - Okay. 114 out of 1013 reviews" "
6 - Okay
114
Rating 4 - Poor. 62 out of 1013 reviews" "
4 - Poor
62
Rating 2 - Terrible. 56 out of 1013 reviews" "
2 - Terrible
56
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
marsha
Travelled with family
26 May 2024
Liked: Cleanliness
I liked that the location was near a variety of restaurants, shopping.
I didn’t like that the side door near the pool didn’t lock.
Awesome! Beautiful room, price wise was great too!
Karlie
Stayed 2 nights in May 2024
Response from Customer Service on 25 May 2024
Karlie,Thank you for your wonderful feedback! The team at Hyatt Place Boise Towne Square is delighted to hear you enjoyed your stay and found the room beautiful and well-priced. We hope to see you again soon!
The mattress had bowling ball width size divots that went 2-3 inches deep. There was a big blood stain on the ground next to the bed, brown stains on the shower curtains, the coach had multiple stains, the white towels had blue spots all over them. The two different desk people were so dirty you could see the oil sitting on their skin. I’d avoid this place at all costs unless your use to a run down motel. Overall this place was disgusting.
Andrew
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Andrew, your comments are concerning. The conditions you describe do not align with our usual standards. Cleanliness and comfort are top priorities for our team. Your feedback will be reviewed thoroughly, and steps will be taken to address these issues. We appreciate you taking the time to share your experience and hope to provide a significantly better stay in the future.
Austin, the team at Hyatt Place Boise Towne Square is delighted that you enjoyed the convenient location. We look forward to welcoming you back soon!
10/10 Excellent
Samantha, Washougal
Travelled with family
20 May 2024
Clean hotel. Great room and breakfast
Samantha
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Samantha,Thank you for sharing your positive experience at Hyatt Place Boise Towne Square. We're thrilled you enjoyed the clean rooms and our breakfast offerings. We're looking forward to welcoming you back.
Leo, thank you for your positive feedback. The team at Hyatt Place Boise Towne Square is delighted to hear that you had a great stay. We hope to welcome you back soon!
4/10 Poor
Pennie
18 May 2024
Liked: Staff & service
Disliked: Cleanliness
Pennie
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Pennie, thank you for sharing your rating. Your feedback is valued, and we are continuously working to enhance our guests' experience. If there are specific areas for improvement, we would appreciate more details to address them effectively.
David, thank you for your kind words about Hyatt Place Boise Towne Square. We're pleased you enjoyed the efficient room and appreciated the amenities. Our team looks forward to welcoming you back.
Robert, we're thrilled you enjoyed your stay at Hyatt Place Boise Towne Square. Our proximity to diverse dining options is indeed a highlight that many guests appreciate. Hoping to welcome you back for another fantastic experience in the future.
10/10 Excellent
Daniel
Travelled with family, Travelled with family and small children
The breakfast was great. You can tell they take care inside and out.
Daniel
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Daniel, thank you for recognizing the efforts we put into the Hyatt Place Boise Towne Square. It's great to know that you enjoyed your breakfast and had a positive overall experience at our hotel. Your feedback is appreciated and we look forward to welcoming you back soon.
Great staff. Convenient location with a good breakfast.
Tamara
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Tamara, thank you for sharing your experience at Hyatt Place Boise Towne Square. We're delighted to hear you enjoyed our convenient location and satisfying breakfast. Your compliment on our team members is truly appreciated and acts as a great motivator. Thanks again for choosing to stay with us and we look forward to serving you in the future.
8/10 Good
Kaitlyn
12 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Great place to stay for a night! Staff was friendly and location was great! Only downside is many of the lights in the parking lot were out. Made me a little nervous when I was walking to my car in the middle of the night.
Kaitlyn
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Kaitlyn, it's fantastic to hear you found Hyatt Place Boise Towne Square to be a great retreat for an overnight visit. We are pleased our team members left a positive impression on you and you enjoyed our location. Regarding your concern about the outdoor illumination, we understand your point of view and value your safety above all. Your comment has been noted for review so we can continuously improve guest experiences. Thank you for choosing our hotel, and we hope to welcome you back soon.
Maria, we are delighted to hear that you enjoyed the convenient location of Hyatt Place Boise Towne Square. Its proximity to eateries and major roads is truly a highlight. Thanks for choosing our hotel and we hope to host you again soon!
Darren, it's wonderful to hear about your positive experience at Hyatt Place Boise Towne Square. We're delighted that you found our hotel tranquil and enjoyed friendly interactions with our team members. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.
Wallace, we are thrilled to hear that you found the Hyatt Place Boise Towne Square to be a well-maintained and secure location. It is always our top priority to provide an environment where guests can feel relaxed and confident in their surroundings. We sincerely appreciate your positive feedback and look forward to hosting you again.
Spencer, we're thrilled to hear that you enjoyed your room at Hyatt Place Boise Towne Square. We pride ourselves on providing comfortable and well-appointed accommodations for our guests. Thank you for your kind words and we look forward to welcoming you back in the future.
Great hotel. Clean and quiet. Great breakfast. I will stay there again.
Leslie
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Leslie, thank you for the glowing remarks about Hyatt Place Boise Towne Square. We're elated to hear that you enjoyed our serene environment, spotless conditions and delectable breakfast. The team eagerly awaits your return, certain to provide another memorable experience.
Fred, it's delightful to see your appreciation for the team members at the Hyatt Place Boise Towne Square! We aim to make our guests feel welcomed and cared for. We hope to serve you again soon.
8/10 Good
Andy
2 May 2024
Andy
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Andy, thank you for your positive rating! The team at Hyatt Place Boise Towne Square is delighted to know you had a good experience. We're looking forward to welcoming you back soon.
10/10 Excellent
Nikki
2 May 2024
Nikki
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Nikki, thank you for the wonderful rating! The team at Hyatt Place Boise Towne Square is thrilled to know you enjoyed your stay. We're looking forward to welcoming you back soon!
Worked great as a single last minute overnight hotel! Good location.
Zoe
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Zoe, it's fantastic to hear that Hyatt Place Boise Towne Square was a great choice for your last-minute overnight stay. We're pleased that the location worked well for you. We hope to have you with us again in the future for any of your travel needs.
Clean and comfortable beds. Breakfast was fine and convenient
Adam
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Adam, we're thrilled to hear you found the Hyatt Place Boise Towne Square to keep impeccable cleanliness standards and offer comfort. We're glad the breakfast service served as a convenient aspect of your stay. Thank you for your review, and we hope to welcome you again soon.
Clean, spacious room, comfortable bed, friendly staff, good breakfast. Would have liked this property better if the pool was warm. Our kids swam, but my husband and I didn’t because the water was too cold.
Crista
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Crista, it's wonderful to hear that you appreciated the cleanliness, spaciousness, and comfort at Hyatt Place Boise Towne Square. We're equally delighted the team members extended a warm welcome and you enjoyed the breakfast. Understanding your feedback about the pool temperature, we assure you that we regularly monitor and manage the pool conditions. Hopefully, next time, it will be more suitable for a refreshing dip for your whole family. We look forward to welcoming you back.
Room was clean and so was the bathroom. It met my needs
Edward van
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Edward van, thank you for sharing your experience at Hyatt Place Boise Towne Square. We're pleased to know that our cleanliness standards met your expectations. We'll continue striving to meet your needs each time you choose us.
Nice hotel, very well kept and not very expensive.
Elizabeth
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Elizabeth, it's wonderful to hear that you enjoyed your stay at Hyatt Place Boise Towne Square. We're thrilled you appreciated the well-maintained ambiance of our hotel and recognized its value for money. Thank you for sharing your positive feedback and we hope to welcome you back in the future.
K.D., thank you for your kind words. It is great to hear that you found the Hyatt Place Boise Towne Square to be a pleasing choice during your stay in Boise. We're pleased that you enjoyed your stay and we hope to accommodate you again in the future.
I loved the room arrangement. There’s a feeling of peacefulness and calm when you walk in. I’m not sure if other rooms have a tub or not. ???? Wish I’d had a tub in my room……. Would definitely stay there again.
Jennifer
Stayed 4 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Jennifer, we're thrilled to hear you enjoyed the serene and calming atmosphere at Hyatt Place Boise Towne Square. We value your feedback about the room arrangement and your wish for a tub. On your next visit, please feel free to request a room with this amenity. We're looking forward to welcoming you back.
Enjoyed this hotel so much. Very good location with lots to do! Great staff
Valentin
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Valentin, it's wonderful to know that you thoroughly enjoyed your stay at Hyatt Place Boise Towne Square. We believe our prime location and dedicated team members significantly contribute to the overall guest experience. We look forward to welcoming you again for another enjoyable stay.
I stayed at this property before a scheduled surgery. So the property was in a convenient location. Only 6 minutes from the hospital. A lot of different stores around the area. Staff was friendly and quick. The only thing is the property did show some wear and tear, which is completely expected. It was still a nice place.
Kelby
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Kelby, it's great to learn that you found the Hyatt Place Boise Towne Square conveniently located and appreciated the quick and welcoming service from our team members. We continuously strive to maintain our property to the highest standards, while preserving its pleasant charm. Your feedback is valuable and will help us stay on top of any areas that need attention. We're grateful that despite minor issues, you still enjoyed your stay and considered our place nice. Hoping to see you again soon.
Scott, it's wonderful to hear that you enjoyed Hyatt Place Boise Towne Square's conveniently situated spot. It's heartening to know that our team members were welcoming which made your visit comfortable. We hope to welcome you back in the future.
The hotel was easy to get to and from the airport, very clean and the staff was very courteous and helpful.
Anthony
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Anthony, we're thrilled to hear that Hyatt Place Boise Towne Square met your travel needs and you found it convenient and spotless. Your kind words about our courteous and helpful team members truly brighten our day. We hope to serve you again in the future. Safe travels!
Rory, thank you for choosing to stay with us and leaving a rating. We wish your stay would have left a more marked impression. Nevertheless, we commit to learn from our guests' experiences and continuously enhance the quality of our service. Your feedback is valuable and we hope to have another occasion to serve you better in the future.
The location is less than ideal - no where near downtown Boise. The property was rundown and the staff was less than helpful.
Michelle
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Michelle, thank you for sharing your feedback. We're sorry if the distance from downtown Boise didn't meet your expectations. It's unfortunate to learn about your views on the condition of the property and the commitment of our team. Please know that we're always striving to offer excellent service and a relaxing place to stay. We value your insight and will consider this for continued enhancement.
10/10 Excellent
Nikol
18 Apr 2024
Liked: Cleanliness
Nikol
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thanks, Nikol! It's outstanding your time at Hyatt Place Boise Towne Square was fantastic. We can't wait until your next visit!
8/10 Good
Amanda
17 Apr 2024
Amanda
Stayed 1 night in Apr 2024
Response from Customer Service on 8 May 2024
Amanda, thank you for taking time to rate your stay at Hyatt Place Boise Towne Square. It's great to see you had a positive experience. Your satisfaction is important, and we hope to welcome you back soon!
6/10 Okay
Diana
Business traveller
17 Apr 2024
The area was great but the hotel needs better cleaning in their rooms and better food for purchase options
Diana
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Diana, thank you for sharing your thoughts. We acknowledge your concerns regarding the room cleanliness and the food options. We're continuously working to improve and your feedback is instrumental in that process. We hope you'll consider giving us another opportunity to provide you with a memorable experience.
10/10 Excellent
Carie
12 Apr 2024
Carie
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
Carie, thank you for your high rating of Hyatt Place Boise Towne Square! We're thrilled you had such a fantastic experience with us and hope to host you again soon. Safe travels!
Thank you for the wonderful service. Your staff is amazing and so friendly. The team helping with breakfast were so friendly and kept the area full and clean. We will be back!
Sarah
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Sarah, it's fantastic to hear about your 5-star experience at Hyatt Place Boise Towne Square. We're delighted that our team members left a positive impression on you with their friendliness and efficiency, particularly at breakfast. Keeping our offerings plentiful and our areas immaculate is a priority for us. We're eagerly waiting to welcome you back for another wonderful stay!
10/10 Excellent
Hunter
8 Apr 2024
Hunter
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Hunter, your 5-star rating for Hyatt Place Boise Towne Square is greatly appreciated! We're glad to know you had an excellent experience. Our team members are dedicated to providing the best service possible. Your positive feedback reaffirms their efforts. Thanks for choosing us, and we look forward to greeting you again on your next visit.
6/10 Okay
Ron, Irvine
8 Apr 2024
Ron
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Ron, we see that you gave our hotel an average rating. We're always striving for excellence and we'd love to hear more about how we can improve your experience. Your insights are invaluable in helping us serve guests better. Thank you for choosing to stay with us, and we look forward to your next visit.
2/10 Terrible
STANISLAV
7 Apr 2024
STANISLAV
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
We appreciate you taking the time to share your feedback, Stanislav.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
Daniel, thank you for choosing Hyatt Place Boise Towne Square. We're thrilled to hear your compliments about our good service and amiable team members. We look forward to welcoming you back in the future.
8/10 Good
Shawn James, Page
6 Apr 2024
Liked: Cleanliness, staff & service
Enjoyed my stay and overall had a good experience.
Shawn James
Stayed 4 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Shawn, your uplifting words about your recent visit to Hyatt Place Boise Towne Square are most gratifying. We thank you for your recognition, and we're pleased you had a satisfactory experience. Making your stay enjoyable is our top priority. Please come back and visit us again in the future!
very good hotel breakfast, good location, convenient for shopping and dinning.
Fan
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
Fan, thank you for sharing your experience at Hyatt Place Boise Towne Square. We're thrilled to hear you enjoyed our breakfast and found the location suitable for your shopping and dining needs. We appreciate your kind words and look forward to welcoming you back.
Laif, it's wonderful to hear you enjoyed your stay at the Hyatt Place Boise Towne Square. We're particularly pleased to know that our pet-friendly environment was greatly appreciated. We strive to provide a comfortable space for all our guests, including our four-legged ones. Looking forward to providing another excellent experience on your next visit.
10/10 Excellent
Geanna M
3 Apr 2024
Liked: Cleanliness, staff & service
Geanna M
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Geanna, it's great to hear that you had a satisfying experience at Hyatt Place Boise Towne Square. Thank you for sharing your rating with us and the community. We're looking forward to welcoming you back soon.
8/10 Good
Luis
1 Apr 2024
Liked: Cleanliness
Luis
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Luis, it's wonderful to see your positive rating for Hyatt Place Boise Towne Square. The team appreciates your feedback on Expedia and we truly hope to have the opportunity to welcome you back. Your satisfaction means a lot to us. Let's make your next stay a five-star experience!
Austin, thank you for sharing your kind words about Hyatt Place Boise Towne Square. We're thrilled to hear you appreciated our prime location and found our rooms both clean and cozy. We hope to welcome you back soon for another exceptional stay.
Barbara, we appreciate your rating over at Expedia and see that there's room for improvement. Rest assured, we're looking to enhance your experience on your next visit. Thank you.
10/10 Excellent
Mike, Imperial BEach
31 Mar 2024
Liked: Cleanliness, staff & service
Mike
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Mike, it's wonderful to know you had a five-star stay at Hyatt Place Boise Towne Square. We're very thankful for your high rating. Whenever you're in Boise, our doors are always open for a repeat of this great experience.