Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Boise Airport

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 281 out of 1001 reviews" "
Rating 8 - Good. 312 out of 1001 reviews" "
Rating 6 - Okay. 182 out of 1001 reviews" "
Rating 4 - Poor. 116 out of 1001 reviews" "
Rating 2 - Terrible. 110 out of 1001 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Robert, Cedar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strange people wander the parking lot at all hours. Housekeeping left their pass key for all rooms on the floor in my room. Batteries in the tv remote dead. "Breakfast" is granola bars and coffee, look under the counter for a granola bar. Will not stay here again
Stayed 2 nights in May 2024
Response from Hotel Management on 21 May 2024
Dear Robert, Thank you for being our guest. Please accept our apologies for not meeting your requirement for a good hotel experience. Further, we understand your concern about the situation outside the hotel and are actively working with local authorities and organizations to address this issue. Ensuring the safety and comfort of our guests is of utmost importance to us. Further, we regret the breakfast choices were not to your expectations. Your remarks have been passed on to the team for improvement. We hope to give you a pleasant stay and look forward to welcoming you back soon for a better experience. Sincerely,Hotel Management

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Dear Stephanie, Thank you for writing a review of your time with Extended Stay America! We are happy you were pleased with your time with us. We appreciate your business and look forward to seeing you again for another memorable experience. Have a great day! Sincerely,Hotel Management

10/10 Excellent

Daniel, Bozeman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, easy check in, good bed.
Stayed 1 night in May 2024

8/10 Good

William, Mount Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, comfy bed, fridge was spotless. No complaints.
Stayed 1 night in May 2024
Response from Hotel Management on 21 May 2024
Dear William, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offered. Thank you for trusting our brand. Please revisit us for another enjoyable experience. Sincerely,Hotel Management

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to airport.
Stayed 1 night in May 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and the staff was great
Stayed 2 nights in May 2024
Response from Hotel Management on 9 May 2024
Dear Roy, We are happy you loved your time with us! Thank you for your generous compliments about our clean rooms and attentive staff. Having you as our guest was a pleasure, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management

8/10 Good

Natashia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice, easy place to stay when needing to travel to and from airport.
Stayed 2 nights in Apr 2024

8/10 Good

ADUDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Nigel

Travelled with family
Liked: Staff & service
Better Breakfast options
Stayed 1 night in Apr 2024
Response from Hotel Management on 21 Apr 2024
Dear Nigel, Thank you for choosing Extended Stay America. We are happy you enjoyed your visit and had a wonderful time with the team. However, we are sorry that your breakfast experience was a little less than your expectations. Your remarks on the same are shared with the concerned team for improvement. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

6/10 Okay

Nancie

Mediocre
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear Nancie, Thank you for choosing us. We are glad you had a pleasant time here. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

8/10 Good

Geri

Liked: Cleanliness, staff & service, property conditions & facilities
Check in agent was pleasant and accommodating. Room was what I want after a long day of travel. Disappointed to see their idea of breakfast was a coffee pot, hot water pot and a couple of industrial myffins😵‍💫
Stayed 1 night in Apr 2024

8/10 Good

Qingyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 Apr 2024
Dear Qingyan, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

8/10 Good

Kriste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Aubrianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area
Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out, very friendly staff overall, room was incredibly clean, all kitchen appliances worked perfectly and bed was very comfortable. The tv remote was annoying as you had to mash the buttons down in order for it to respond and the channel options were limited.
Stayed 5 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Alan, Thank you for being our guest at Extended Stay America. It is excellent to know you were pleased with many things during your time with us. However, we understand the importance of having a relaxing time while enjoying your favorite TV shows, which was lacking this time. We shall share your remarks with the concerned team for improvement in this area and also appreciate your patience. Please return for another enjoyable moment with us whenever you are in the city.Sincerely,Hotel Management

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid
Stayed 2 nights in Apr 2024

8/10 Good

Alishia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good for the most part. Other than reserving a king size bed for our room and ending up with something way smaller. Would stay there again.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 31 Mar 2024
Dear Alishia, We are glad you loved many aspects of our hotel, and we appreciate you sharing your experience. However, we are disappointed that we may not have lived up to all of your expectations and regret any disappointment you had with your room. We are grateful for your feedback and patience. Thank you for staying with us, and we look forward to your return so we can provide you with a flawless stay.Sincerely,Hotel Management

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the ladies at the front desk was really rude and unhelpful but besides that staff was very kind courteous and attentive. Enjoyed the stay.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 19 Mar 2024
Dear Megan, We're delighted that you enjoyed your stay at Extended Stay America! While we're pleased that the rest of our staff provided kind, courteous, and attentive service, we regret your unpleasant experience with one of the staff. We will share your feedback and take corrective measures to ensure our service is top-notch. Thank you for your positive feedback, and we hope to welcome you back again soon!Sincerely,Hotel Management

10/10 Excellent

Juan, Boise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the whole experience the staff was friendly the location was ideal to get around and do fun things.
Stayed 6 nights in Mar 2024

6/10 Okay

Jewel

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Limited basics like bathroom fan, etc. Listened to hpusekeeping and front office loudly discuss what has happened to patrons lost cell phones was a bit off putting. Also no entry lights st night.
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Tim, Thank you for sharing your excellent rating and valuable feedback about your recent stay with us. Your comments provide valuable insight into areas where we can improve our guest services. Please know that we take your comments to heart and will take steps to address these concerns. We would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel Management

10/10 Excellent

Sandy

Stayed 1 night in Mar 2024

6/10 Okay

Jenna

Travelled with group
Liked: Amenities
Kind of dirty, poor draining in sink and bathtub. Friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Management on 9 Mar 2024
Dear Jenna, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Feb 2024

6/10 Okay

Lisa

Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

cathy

Stayed 1 night in Jan 2024

10/10 Excellent

Mario

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 6 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Mario, Thank you for the lovely review of our Extended Stay America. Our team strives to deliver a homelike stay with seamless service and accommodations, and we are glad this was your experience. Your kind remark about our immaculate accommodations is gratifying to read. We will enjoy sharing your generous compliments with our housekeeping staff to show them our guests appreciate their efforts. It was a pleasure hosting you; we hope you will continue choosing us for your future visits to our area.Sincerely,Hotel Management

6/10 Okay

Kyle

Travelled with family
Liked: Staff & service
Kind staff, Hotel needs some updating
Staff was very kind, room was ready when we arrived. Hotel could definitely use some updates to feel cleaner/better. For a single overnight stay it's not bad.
Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
Dear Kyle, Thank you for reviewing our hotel. We are glad that you enjoyed the service provided by our associates. However, We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

8/10 Good

Teresa Lagua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Mario

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Adele

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a ggod hotel.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 13 Jan 2024
Dear Adele, Thank you for choosing our hotel for your recent stay. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, we would love your feedback. Thank you again for being our guest, and we look forward to your next stay with us. Sincerely,Hotel Management

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem at check in and wouldn’t let me check in because I’m 19 not 21. After I explained to her that on the website it says 18yrs old and that I had been driving all day and the room was already purchased she finally let me in. Super sweet lady but was worried I just got scammed for 70 bucks and would have to find another hotel at 1 in the morning. Hotel was very very clean and upkept
Stayed 1 night in Jan 2024
Response from Hotel Management on 15 Jan 2024
Dear Michael, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snowcation
It was good
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Kyle, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 Terrible

Justin

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk girl excellent! Very personable. Close to desired location.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
False advertising
Falsely advertising Said BREAKFAST but only coffee and muffins
Stayed 2 nights in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

6/10 Okay

Yolanda, Mesa

The Expedia link to us to the wrong address.
Stayed 1 night in Dec 2023
Response from Hotel Management on 9 Jan 2024
Dear Yolanda, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

4/10 Poor

Candice

Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

kisska

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice and friendly staff. Hotel is kept clean.
Stayed 7 nights in Dec 2023
Response from Hotel Management on 7 Jan 2024
Dear kisska, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Jason

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness
Not good for families
The guy working night check in was wonderful and super helpful. However, whoever was working the morning shift kept calling us (3 times) after 10am to make sure we knew checkout was 11. She also came to our door and knocked to tell us! We had a newborn sleeping and wanted to wait until exactly 11am to leave so we didn’t have to wake her up, but having someone calling the room phone and knocking loudly every 15 mins woke her up anyway. Not sure why they want to pressure you to leave when you paid for a room until 11am. I understand calling and bothering people after it’s passed checkout but not before. Ridiculous. We won’t stay again. Families beware!
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Dec 2023
Dear Stephanie, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

2/10 Terrible

kirk

Stayed 1 night in Dec 2023

6/10 Okay

James

Business traveller
Liked: Room comfort
Will probably go somewhere else next time
Walls are thin and not the hotel’s fault but had a sporatically loud drunk guy next door who kept me up most of the night. Although It’s a suite, no plates, cups, etc were provided. Must make you own ice by tray in freezer and no ice machines in hotel. Laminate flooring needed a good scrubbing
Stayed 2 nights in Dec 2023
Response from Hotel Management on 21 Dec 2023
Dear James, We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting these expectations during your recent stay. Your helpful comments will be shared with our team, and we will use them for future improvements. Also, please know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management