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Reviews of Best Western Plus Peppertree Nampa Civic Center Inn

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 656 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights in a King room. Positives: Keurig machine! Bar/restaurant! Excellent breakfast! Friendly staff! Quiet, dark, steady air conditioning! Great water pressure and roomy, walk-in shower! Negatives: low toilet. Bar/Restaurant closes at 9pm. Yucky tasting city water. I have the following suggestions: 1. Install ADA toilets in all rooms 2. Provide bottled water for Keurig 3. Consider keeping bar open until at least 11pm.
Stayed 2 nights in May 2024
Response from b on 12 May 2024
Thank you for your detailed feedback! We're glad to hear you enjoyed several aspects of your stay, including our amenities and service. We appreciate your suggestions and will definitely take them into consideration for future improvements. We strive to provide the best experience for all our guests and your input helps us achieve that goal. We hope to welcome you back soon!

10/10 Excellent

Robin

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Brenda on 14 May 2024
Thank you!

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Felt brand new and modern, great bed.
Stayed 1 night in May 2024
Response from Brenda on 12 May 2024
We're delighted to hear you enjoyed our modern amenities and comfortable bed! Thank you for sharing your experience with us. We hope to welcome you back soon for another great stay!

10/10 Excellent

Stephen J

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was very clean.
Stayed 1 night in May 2024
Response from B on 10 May 2024
We're pleased to hear that! Thank you for your feedback.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet relaxing hotel with bar and restaurant. Convenient!
Stayed 1 night in May 2024
Response from B on 8 May 2024
Glad you enjoyed the peaceful atmosphere and amenities!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Delicious breakfast.
Stayed 1 night in May 2024
Response from Brenda on 7 May 2024
We're thrilled you found your stay comfortable and enjoyed the breakfast!

10/10 Excellent

Kenneth, Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet, comfortable and clean. Breakfast was good offering eggs, sausage, oatmeal, yogurt, cereals, toast, English muffins and juices (juices are not watered down-how nice).
Stayed 2 nights in May 2024
Response from B on 7 May 2024
We're thrilled to hear that you had a quiet, comfortable, and clean stay with us! Thank you for appreciating our breakfast offerings and for noticing the quality of our juices. Your feedback is much appreciated, and we hope to welcome you back for another enjoyable stay soon.

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from B on 7 May 2024
Glad you enjoyed your experience!

10/10 Excellent

Nagi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very helpful and polite. The facility is well maintained. Loved breakfasts in the morning. Room was comfortable and clean.
Stayed 3 nights in Apr 2024
Response from B on 7 May 2024
We're delighted to hear you had such a positive experience! Thank you for your kind words.

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything besides the pillows was great. The tiny bed pillows for a king bed were curious
Stayed 2 nights in Apr 2024
Response from B on 7 May 2024
Thank you for your feedback! We appreciate your comments and will take them into consideration for future improvements.

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked that the property for the newness and cleanliness was okay but staff for breakfast was really disappointing. I'm not one to say much about a negative review but I got down there 10 minutes or so before breakfast was done and they said they are not willing to make any more eggs for me and my daughter that I was too late. We were there for a volleyball tournament and was staying for a good breakfast. I was just really disappointed in the unwillingness of what I was hearing.
Stayed 2 nights in Apr 2024
Response from Brenda on 7 May 2024
We apologize for the inconvenience you experienced with breakfast service. Your feedback is valuable, and we'll address this issue to ensure better experiences in the future.

6/10 Okay

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the nice large room and it was really clean. What I didn't like. The room above stomped on the ceiling at midnight. The pillows were terrible. We stayed three days and they don't clean or check the rooms. We asked for clean towels and to have the trash removed. It took almost two days.
Stayed 3 nights in Apr 2024
Response from Brenda on 7 May 2024
Thank you for your feedback. We apologize for the noise disturbance and any inconvenience with housekeeping. Your comments will help us improve our services for future guests.

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Apr 2024
Response from Brenda on 7 May 2024
We're thrilled to hear that! Thank you for your feedback.

8/10 Good

Misty

Stayed 1 night in Apr 2024
Response from B on 7 May 2024
Thank you for your feedback. We value your input.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for taking my son last minute after a neighboring hotel refused him a night stay because of his age.
Stayed 1 night in Mar 2024
Response from B on 7 Apr 2024
You're welcome! We're glad we could accommodate your son last minute.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brenda on 7 May 2024
Thank you for the perfect score! We're glad you enjoyed your stay.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brenda on 7 May 2024
Thank you for the top rating! We're delighted you had a great experience.

10/10 Excellent

Steven

Business traveller
This is a very nice Hotel!
Stayed 2 nights in Apr 2024
Response from B on 7 Apr 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us.

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities
Very nice staff and property. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from b on 3 Apr 2024
Thank you for your kind words! We look forward to welcoming you back in the future.

6/10 Okay

Janet

Travelled with family
Liked: Amenities, property conditions & facilities
The room had a funny smell and we couldn’t adjust the thermostat.
Stayed 2 nights in Mar 2024
Response from B on 3 Apr 2024
Thank you for your feedback. We appreciate your input and will use it to improve our services.

10/10 Excellent

Joshua

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: Updated interior. Clean. Decent breakfast. Negatives: Beds were a bit firm and pillows were small but
Stayed 3 nights in Mar 2024
Response from B on 29 Mar 2024
Thank you for your feedback! We're glad you appreciated our updated interior and cleanliness, as well as our breakfast. We'll take note of your comments regarding the beds and pillows for future improvements.

10/10 Excellent

oreta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from B on 27 Mar 2024
Thank you!

2/10 Terrible

john

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the desk manager was a complete snot, then i complained about the early check in fee, and to top if off they didnt show the late fee on my final bill which means they are pocketing the late fees. The bar was nice as was most of the help , just that one desk manger was a condensing women.
Stayed 3 nights in Mar 2024
Response from B on 29 Mar 2024
We apologize for the unsatisfactory experience with they stay and any confusion regarding fees. Your feedback is valuable, and we will address these concerns internally to ensure better service moving forward. Thank you for bringing this to our attention.

8/10 Good

Melanie

Easy to find as long as your internet is working so you can use GPS.
Stayed 1 night in Mar 2024
Response from B on 26 Mar 2024
Thank you for staying with us!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from B on 27 Mar 2024
Thank you for staying with us!

2/10 Terrible

Benjamin

Stayed 1 night in Mar 2024
Response from B on 3 Apr 2024
We're sorry to hear that your experience fell short of expectations.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing
Stayed 7 nights in Mar 2024
Response from B on 27 Mar 2024
Thank you for your feedback, we appreciated it. We hope to welcome you back soon.

10/10 Excellent

Grant, Salmon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are fantastic. Plenty of space, modern TV’s, and comfortable beds. The bar has pretty good food, too!
Stayed 1 night in Mar 2024
Response from B on 10 Mar 2024
We're delighted to hear that you enjoyed our spacious and modern rooms, as well as the food at our bar! Thank you for your positive feedback.

10/10 Excellent

Jeffrey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great in large part due to Gerardo who made things fast and easy
Stayed 1 night in Mar 2024
Response from B on 10 Mar 2024
We're thrilled to hear that Gerardo made your check-in experience fast and easy! Thank you for sharing your positive feedback with us.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from B on 2 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from B on 28 Feb 2024
Thank you for staying with us!

8/10 Good

Jonny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always friendly. Room had a faint of musty odor.
Stayed 3 nights in Feb 2024
Response from B on 26 Feb 2024
Thank you for the feedback!

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the convention center.
Stayed 2 nights in Feb 2024
Response from B on 21 Feb 2024
Thanks for staying!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Pool and hot tub were nice.
Stayed 1 night in Feb 2024
Response from B on 21 Feb 2024
Thank you!

8/10 Good

Robin

Travelled with family
Good concept for kiosk check in but unfortunately would notprint room keys. Very clean would stay again
Stayed 1 night in Feb 2024
Response from B on 17 Feb 2024
Thank you for your feedback! We're glad you found our kiosk check-in concept appealing and appreciated our cleanliness. We apologize for the inconvenience with the room keys and will work to improve this for your next stay. We look forward to welcoming you back!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from B on 8 Feb 2024
Thank you for staying!

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The ease of check in was nice . Breakfast was all of one kind. Not much in the way for children. Area to the side of the bed still had a spill of some sort.
Stayed 1 night in Jan 2024
Response from B on 8 Feb 2024
Thank you for the feedback. We hope to welcome you back soon!

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from B on 17 Feb 2024
Thank you for the perfect score! We're thrilled to hear you had such a wonderful experience.

8/10 Good

Carson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from B on 17 Feb 2024
Thank you for your feedback! We appreciate your review and will strive to make your next stay even better.

6/10 Okay

Omar

Business traveller
room had a stale, weird odor.
Stayed 2 nights in Jan 2024
Response from B on 17 Feb 2024
We apologize for any inconvenience caused by the odor. Please rest assured, we'll address this promptly to ensure a more pleasant experience next time.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the layout of the room with long counters on which we could put our suitcases. The bathroom had good counter space and the shower had good water pressure. We were comfortable.
Stayed 1 night in Jan 2024
Response from B on 29 Jan 2024
Delighted to hear you were comfortable and enjoyed the room amenities! Thank you for sharing your positive experience. We look forward to hosting you again.

10/10 Excellent

Chance

Stayed 1 night in Jan 2024
Response from B on 20 Mar 2024
Thank you!

10/10 Excellent

Blake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from B on 24 Jan 2024
Thank you for the perfect feedback! We're delighted to hear you had a fantastic experience. We look forward to serving you again soon.

8/10 Good

LaNea

Stayed 3 nights in Jan 2024
Response from B on 23 Jan 2024
Thank you for your feedback! We appreciate your rating and will continue working to make your next experience even better.

10/10 Excellent

Willard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are amazing. We loved our room.
Stayed 2 nights in Jan 2024
Response from B on 22 Jan 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our staff and enjoyed your room. We look forward to welcoming you again in the future!

8/10 Good

RONALD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from B on 16 Jan 2024
Thank you!

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from B on 8 Jan 2024
Thanks a million for the stellar 5-star rating! We're thrilled you enjoyed your experience.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from B on 2 Jan 2024
Thank you so much for the perfect rating! We're thrilled that you had an outstanding experience with us. Your support means a lot, and we look forward to welcoming you back for another fantastic stay!

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from B on 17 Feb 2024
Thank you!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can you say about where it is located. It's Nampa, not much to do anywhere. However, the staff was absolutely lovely and the hotel was beautiful.
Stayed 1 night in Dec 2023
Response from B on 31 Dec 2023
Thank you for your feedback! We're thrilled you enjoyed our lovely hotel and the excellent service provided by our staff. We're glad you found comfort and beauty during your stay with us. We hope to welcome you back soon!