Reception

Reviews of Hotel Vilar America

3.5 out of 5
Hotel Vilar America
Calle 66, #8-23, Bogotá, Distrito Capital

Reviews

8.8

Excellent

Rating 10 - Excellent. 414 out of 737 reviews" "
Rating 8 - Good. 232 out of 737 reviews" "
Rating 6 - Okay. 62 out of 737 reviews" "
Rating 4 - Poor. 13 out of 737 reviews" "
Rating 2 - Terrible. 16 out of 737 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with helpful staff. Only critiques would be the towels were rough and small and there was no natural sun light
Stayed 2 nights in Mar 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, closed to alot of restaurants and bars. I will say to bring ear plugs as people or workers make noises like around 5 or 6am. The beds are a little too firm for me, but its a good hotel for a good price.
Stayed 4 nights in Feb 2024

8/10 Good

John, Wrightwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept well with an interior facing room. Although small, the room had all amenities and was comfortable. Bed was comfy. Nice staff- walking distance to many great coffee shops and restaurants. Only downside was Expedia premium upgrade wasn’t honored even though there were rooms available. Breakfast was good and plentiful.
Stayed 1 night in Feb 2024
Response from Hotel Vilar America on 28 Feb 2024
Thank you for sharing your positive experience at Hotel Vilar America, John. It's great to hear that you had a comfortable stay with good amenities and a comfy bed. It's disappointing that the Expedia premium upgrade wasn't honored, but I'm glad the staff was nice and the breakfast was good. Enjoy the rest of your travels!

2/10 Terrible

Robert

Stayed 2 nights in Feb 2024

10/10 Excellent

Rey Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very accomodating
Stayed 4 nights in Feb 2024
Response from Hotel Vilar America on 9 Feb 2024
Thank you, Rey Mari, for your review of Hotel Vilar America. We appreciate your kind words about our staff being very accommodating. Providing excellent service is a top priority for us. We hope you had a comfortable stay at our hotel and we look forward to welcoming you back in the future.

8/10 Good

Jacob, Victoria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location, the staff were friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Hotel Vilar America on 5 Feb 2024
Thank you for your review, Jacob! We are glad to hear that you enjoyed the good location of Hotel Vilar America and found the staff to be friendly and helpful. We strive to provide excellent service to our guests. We hope you had a pleasant stay and look forward to welcoming you back in the future. If there's anything else we can assist you with, please let us know.

10/10 Excellent

Maria Elena, Aventura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved two beds, got one king bed (for two hetero males). Asked for the VIP upgrade, got no free room upgrade, had to pay for the upgrade unless i wanted to share a bed with another hetero male...
Stayed 3 nights in Jan 2024
Response from Hotel Vilar America on 29 Jan 2024
Thank you for your feedback, Maria Elena. We apologize for the inconvenience you experienced with the room arrangement and the lack of a free room upgrade. We will address this with our team to ensure better communication and accommodation in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay at Hotel Vilar America.

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 7 nights in Dec 2023
Response from Hotel Vilar America on 15 Jan 2024
Gracias por su calificación

10/10 Excellent

anubhav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Vilar America on 26 Dec 2023
Gracias por su calificación

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
okay
Great front desk. Good breakfast. Walls are very thin so early in morning and at night when people on the floor in other rooms make noise you hear it. Thought it would be nicer tbh. But good experience.
Stayed 3 nights in Dec 2023
Response from Hotel Vilar America on 26 Dec 2023
Thank you for your feedback. We appreciate your comment about the great front desk service and breakfast. We apologize for any inconvenience caused by the thin walls and noise from other rooms. We will take your comments into consideration to improve our guest experience. Thank you for choosing Hotel Vilar America for your stay.

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel and its restaurants
Stayed 4 nights in Dec 2023
Response from Hotel Vilar America on 26 Dec 2023
Thank you for your review, Ryan! We appreciate your kind words about Hotel Vilar America and its restaurants. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back soon!

8/10 Good

Jeyapriya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Vilar America on 26 Dec 2023
Gracias por su calificación

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Vilar America on 26 Dec 2023
Gracias por su calificación

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and clean. Helpful staff. Conveniently located close to G Zone and T Zone.
Stayed 4 nights in Nov 2023
Response from Hotel Vilar America on 22 Nov 2023
Thank you for your review, Antonio. We're glad to hear that you found Hotel Vilar America to be very good and clean. We strive to provide helpful staff and a convenient location close to G Zone and T Zone. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Ricardo, Cancún

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious rooms, good service, great price.
Stayed 1 night in Nov 2023
Response from Hotel Vilar America on 20 Nov 2023
Thank you for your review, Ricardo. We're glad to hear that you enjoyed the great location, spacious rooms, good service, and great price at Hotel Vilar America. We strive to provide a friendly and accommodating experience for our guests. We appreciate your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Damien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic property , from the staff to the villa , close to all facilities and views of the mountains from the large balcony with outdoor table and chairs , highly recommend
Stayed 4 nights in Oct 2023
Response from Hotel Vilar America on 31 Oct 2023
Thank you Damien for your kind review of Hotel Vilar America. We're thrilled to hear that you had a fantastic stay and enjoyed the property, staff, and villa. The mountain views from the large balcony with outdoor seating sound truly magnificent. We appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some noise, but it’s ok, also no everybody like liquid ingredients to take a bath, otra cosa es muy importante una toalla pequeña para varios fines. La recepcionistas muy eficientes, todo muy bien: volveré
Stayed 6 nights in Oct 2023
Response from Hotel Vilar America on 31 Oct 2023
¡Hola María! Agradecemos tus comentarios sobre el Hotel Vilar America. Lamentamos el ruido, pero nos alegra saber que en general tu estadía fue agradable. Tomamos nota de tus sugerencias sobre los ingredientes líquidos en el baño y las toallas pequeñas. Nuestro objetivo es asegurar una experiencia satisfactoria para nuestros huéspedes. Nos complace también que hayas apreciado la eficiencia de nuestro personal de recepción. Esperamos verte de vuelta muy pronto. ¡Gracias por elegirnos!

2/10 Terrible

Victor

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quality of service has gone down since 2020
I have been staying at this hotel for years and brought them a lot of business but quality of staff and how hey apply policies has gone down.guest Parking has been eliminated, they want you to charge fees for everything. They don’t care that you are a regular customer.
Stayed 5 nights in Oct 2023
Response from Hotel Vilar America on 26 Oct 2023
Dear Victor, thank you for your feedback regarding your recent stay at Hotel Vilar America. We apologize for the decline in quality of service and the inconvenience caused by the removal of guest parking and the implementation of additional fees. We value your loyalty as a long-time customer and will address your concerns with our staff to ensure they understand the importance of providing excellent service to all guests. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Thadeka

Liked: Cleanliness
The hotel is underwhelming.
Stayed 2 nights in Oct 2023
Response from Hotel Vilar America on 19 Oct 2023
Thank you for your review, Thadeka. We appreciate your feedback about Hotel Vilar America. We apologize if your experience was underwhelming. Our team will take your comments into consideration and work on improving our services. Please let us know if there's anything else we can assist you with. We value your opinion and hope to have another opportunity to provide you with a better stay in the future.

10/10 Excellent

pedro

Stayed 1 night in Oct 2023
Response from Hotel Vilar America on 20 Nov 2023
Gracias por su calificación

8/10 Good

JOSE I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Hotel Vilar America on 18 Oct 2023
Gracias por su calificación

6/10 Okay

ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Suite Room Was Disappointing
This time I booked the suite with kitchen and was very disappointed. I was expecting to have a balcony but did not get one as I requested. The front desk was very rude. The room was huge but very old and dirty. I’ll not stay in here again.
Stayed 4 nights in Oct 2023
Response from Hotel Vilar America on 12 Oct 2023
Dear Ryan, We apologize for the inconvenience you experienced during your stay at Hotel Vilar America. We appreciate your feedback about the suite not meeting your expectations and the rude behavior of our front desk. We will address these issues with our team to ensure they do not happen again. If you have any further concerns, please do not hesitate to reach out to us. Thank you for bringing this to our attention.Sincerely,Hotel Vilar America Management

6/10 Okay

Alexey

Stayed 3 nights in Oct 2023
Response from Hotel Vilar America on 26 Oct 2023
Gracias por su calificación

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel está remodelado, es muy bonita propiedad y el personal es muy atento y amable. Me quedaría allá de nuevo con mucho gusto.
Stayed 3 nights in Sep 2023
Response from Hotel Vilar America on 14 Sept 2023
¡Gracias, Katherine! Estamos encantados de que hayas disfrutado de tu estancia en el Hotel Vilar America. Nos alegra saber que la propiedad remodelada cumplió tus expectativas y que el personal fue atento y amable contigo. Esperamos poder recibirte nuevamente en el futuro. ¡Te esperamos con los brazos abiertos!

10/10 Excellent

Orwins

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so beautiful and the staff is very friendly. It's very easy walk to the beach in 5 minutes on both side of the beach of the center. I definitely come back to stay at this hotel again
Stayed 1 night in Sep 2023
Response from Hotel Vilar America on 9 Sept 2023
Thank you for your review, Orwins!We're glad to hear that you found Hotel Vilar America beautiful and the staff friendly. It's great to know that the beach is easily accessible within 5 minutes from both sides of the center. We look forward to welcoming you back for another stay!

4/10 Poor

Juan

Disliked: Staff & service
This property has no AC and rooms are hot. Phone doesn't work
Stayed 1 night in Sep 2023
Response from Hotel Vilar America on 9 Sept 2023
Thank you for your review, Juan. We apologize for the inconvenience regarding the lack of AC and the non-functional phone. We appreciate your feedback and will address these issues with the hotel management. We strive to provide a comfortable experience for our guests and hope to make improvements based on your comments.

10/10 Excellent

Orwins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Hotel Vilar America on 11 Sept 2023
Estimado Orwins, Gracias por su calificación!

10/10 Excellent

Jeremi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I came to this hotel with a large group of 20 people all family members and we all had an Amazing experience from the cleanliness of the hotel and rooms to the service of the staff is a 10/10
Stayed 3 nights in Aug 2023
Response from Hotel Vilar America on 4 Sept 2023
Thank you for your review, Jeremi! We're glad to hear that you and your family had an amazing experience at Hotel Vilar America. Our staff takes pride in providing excellent service and maintaining cleanliness throughout the hotel and rooms. Your 10/10 rating is greatly appreciated. We hope to welcome you and your family back in the future.

6/10 Okay

Ashley Liana, Riverside

Stayed 3 nights in Aug 2023
Response from Hotel Vilar America on 14 Sept 2023
Gracias por su calificación

8/10 Good

Eileen Anneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about Hotel Vilar America is its location and helpful staff. It is located to a walkable distance from Zona G, where you can find nice restaurants, and Zona T, where you can find good shopping malls and other retail stores such as Zara, H&M, etc. We stayed long term (7 days) and reserved a suite with kitchen. While the room has a good size. There are few things that need improvement. 1. Kitchen. The kitchen cabinets and stove are old. However, pan, pots and other kitchen utensils are almost new. 2. Noise level in the hallway. You can hear people opening and closing their door, and people talking in the hallways. The room is not soundproof, so you can listen mostly everything that happens in the hallways. 3. Water heater. The hot water is low. Do not expect long hot shower. 4. Electrical outlets. While you will find 2 power outlets in each side of your bed, there are placed beneath the nightstands, which may difficult charging your phone and use it at the same time. I will recommend bring a longer charging cable instead of the standard one. 5. Breakfast Buffet. I might be bias about the food because I am very picky, but the food is bland. After three consecutive dates, you may be tired of eating the same: toast, ham and cheese, scrambled eggs, and no fresh juice. I will recommend going outside to try all of the breakfast options that the city offers.
Stayed 15 nights in Jul 2023
Response from Hotel Vilar Amércia on 10 Aug 2023
Thank you, Eileen Anneth, for your review of Hotel Vilar America. We appreciate your feedback and we're glad to hear that you enjoyed the location and helpful staff. We apologize for any inconveniences you experienced during your stay. We have taken note of your concerns regarding the kitchen, noise level, water heater, and electrical outlets, and will work to address them. We also appreciate your honesty about the breakfast buffet and will look into improving the options available. We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

hector

Liked: Cleanliness, staff & service
5 Star service, clean and comfortable room. Close to everything. Very safe and very helpful staff.
Stayed 3 nights in Jul 2023
Response from Hotel Vilar Amércia on 2 Aug 2023
Thank you, Hector, for your review of Hotel Vilar America. We're glad to hear that you enjoyed the 5-star service, clean and comfortable room, and the convenience of its location. Your mention of feeling safe and the helpful staff is also appreciated. We hope you had a great stay and invite you to visit us again in the future.

10/10 Excellent

David, Pinehurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Vilar Amércia on 24 Jul 2023
Estimado David, Gracias por su calificación!

6/10 Okay

Dale K

Stayed 4 nights in Jul 2023
Response from Hotel Vilar Amércia on 8 Aug 2023
Gracias por su calificación!

8/10 Good

Luis

Stayed 3 nights in Jul 2023
Response from Hotel Vilar Amércia on 17 Jul 2023
Estimado Luis! Gracias por hospedarse con nosotros.

8/10 Good

Victor

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Hotel Vilar Amércia on 17 Jul 2023
Estimado Victor! Gracias por hospedarse con nosotros.

4/10 Poor

jhon

Stayed 2 nights in Jun 2023
Response from Hotel Vilar Amércia on 5 Jul 2023
Gracias por su calificacion!

10/10 Excellent

ANGEL, SAN JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel close to Zona G.
Stayed 1 night in Jul 2023
Response from Hotel Vilar Amércia on 4 Jul 2023
Thank you very much for sharing your feedback with us.

10/10 Excellent

Griffin

Stayed 2 nights in Jun 2023
Response from Hotel Vilar Amércia on 17 Jul 2023
Estimado Griffin! Gracias por hospedarse con nosotros.

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic room for one night but noisy
The room is very basic. Unfortunately, it is very noisy both outside of the room next to the elevator and somewhat noisy on the street. No sound proofing. The room is a little bit small.
Stayed 1 night in Jun 2023
Response from Hotel Vilar Amércia on 4 Jul 2023
Dear Juan, thank you for sharing your feedback and rating us. we apologize for the noise inconvenience

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Vilar Amércia on 4 Jul 2023
Dear Kevin! Muchas gracias por la puntuación que nos da.

8/10 Good

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was not close to main Streets .
Stayed 11 nights in Jun 2023
Response from Hotel Vilar Amércia on 4 Jul 2023
thank you very much for taking the time to share your comments and rate us with 4 stars.

10/10 Excellent

Ellis Marilen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente comodidades y atenciones, solo mejoraría etiquetar los alimentos!
Stayed 4 nights in Jun 2023
Response from Hotel Vilar Amércia on 4 Jul 2023
Estimada Ellis! Muchas gracias por elegirnos para su estadía en la ciudad de Bogotá y por compartirnos su opinión. ¡Esperamos tener el gusto de atenderle en su próxima visita a la ciudad!

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place. Very cozy, big rooms and the staff is SUPER attentive.
Stayed 2 nights in May 2023
Response from Hotel Vilar Amércia on 4 Jul 2023
Dear Julio! Thank you very much for sharing your feedback with us. We are glad to know that overall our services fulfilled your expectations.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, modern hotel with great customer service in the heart of Bogota
Stayed 1 night in Jun 2023
Response from Hotel Vilar America on 8 Jun 2023
Dear Joel! thank you very much for taking the time to share your comments and rate us with 5 stars. We are delighted that you enjoyed your experience at our hotel. It is very important and meaningful for us that our guests recommend us. Thank you for choosing us! We hope you have the chance to come back very soon. Know you are always welcomed at Hotel Vilar America.

10/10 Excellent

Claudia

Stayed 2 nights in Jun 2023
Response from Hotel Vilar America on 8 Jun 2023
Estimada Claudia, Gracias por su calificación

10/10 Excellent

Evelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly employees
Stayed 2 nights in May 2023
Response from Hotel Vilar Amércia on 30 May 2023
Dear Evenlyn! thank you for sharing your feedback and rating us.

10/10 Excellent

Alvaro

Stayed 1 night in May 2023
Response from Hotel Vilar Amércia on 30 May 2023
Estimado Alvaro, Muchas gracias por su calificación.

10/10 Excellent

Joel, Miami

Stayed 3 nights in May 2023
Response from Hotel Vilar Amércia on 4 Jul 2023
Gracias por su calificación!

8/10 Good

douglas

Stayed 7 nights in May 2023
Response from Hotel Vilar Amércia on 24 May 2023
Estimado Douglas, Gracias por su calificación

10/10 Excellent

courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had several problems: forgot to get covid test for the journey home, needed credits on my very old problematic phone. needed a taxi but fast. The hotel resolved everything for me
Stayed 1 night in May 2023
Response from Hotel Vilar Amércia on 18 May 2023
Dear Courtney, We are very grateful for your stay with us and for the score you give us, we are glad to know that everything was the best, we are waiting for you here at home, welcome.