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Beautiful location. Extremely professional staff. Would have appreciate an earlier check in. We were assigned a room at 4 pm.
Catherine
Stayed 2 nights in Oct 2023
Response from Mandarin Oriental, Lago di Como on 20 Nov 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
Really happy with our stay at MO Como. Will definitely visit again soon.
Jose
Stayed 3 nights in Sep 2023
Response from Mandarin Oriental, Lago di Como on 20 Nov 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
Overall, my family and I enjoyed our stay at Mandarin Oriental, Lago di Como. The property was without any question beautiful, inviting and welcoming.
I would like to highlight the professionalism of the staff, who were well-informed and made excellent recommendations.
Rocco
Response from Mandarin Oriental, Lago di Como on 20 Nov 2023
Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.
10/10 Excellent
Julie
17 Sept 2023
Julie
Stayed 2 nights in Sep 2023
Response from Mandarin Oriental, Lago di Como on 20 Nov 2023
Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.
10/10 Excellent
Jose Geraldo
10 Sept 2023
Jose Geraldo
Stayed 4 nights in Sep 2023
Response from Mandarin Oriental, Lago di Como on 22 Sept 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Lovely hotel. However, our room was sooo small. They could have at least miunt the TV to the wall to open some space. They have a table to place things on but they should place a dresser. We had one very small closet. They gave us a room all the way on the top of hill and so if you wanted assistance with golf cart, you would feel obligated to tip so imagine doing it 5 or 6 times. You jist spend your day tipping all day. Expensive stay for not a very comfortable stay.
Shohreh
Stayed 3 nights in Sep 2023
Response from Mandarin Oriental, Lago di Como on 22 Sept 2023
Thank you for your feedback and precious comments, that will be treasured. We regret learning that your experience did not live up to your expectations. We hope you could give us a chance to regain back your trust in a near future.
Response from Mandarin Oriental, Lago di Como on 22 Sept 2023
Thank you for staying with us for such a special celebration and for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
2nd time at this property/resort since June 2021. Definitely not the caliber of the Mandarin Oriental Hotels like Bangkok, Barcelona or Miami. Work needed in terms of hospitality like staff re-training. Was better in 2021. Has definitely gone downhill since.
Jay
Stayed 2 nights in Aug 2023
Response from Mandarin Oriental, Lago di Como on 22 Sept 2023
Thank you for taking the time to share your feedback. We regret learning that your experience with us did not live up to your expectations. We hope you could give us a chance to gain back your trust in a near future.
Response from Mandarin Oriental, Lago di Como on 31 Jul 2023
Dear Mr. Geminiani,Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
This hotel is just perfection, the team is super welcoming, they make us feel at home. Tuki ( my dog) is always filled with surprises and details, as well as us. The food was amazing, Silvia, Meriana, and all the team was flawless. Also the dock guys where super kind and helpful with us and the boat.
Thanks again MO como, see you soon
Eugenio
Stayed 3 nights in Jun 2023
Response from Mandarin Oriental, Lago di Como on 31 Jul 2023
Dear Mr. Villanueva,Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
Best hotel I’ve stayed in so far, and the view of the lake from our suite was absolutely stunning!!
Luis
Stayed 2 nights in Jun 2023
Response from Mandarin Oriental, Lago di Como on 29 Jun 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
2/10 Terrible
Julian
Travelled with partner
15 Jun 2023
Liked: Cleanliness
Disliked: Staff & service
Food was extremely disappointing.
The staff was terrible, unprofessional, and did not communicate with one another.
Mandarin is supposed to be a world class resort and service.
I wish I could dispute these charges but I don’t know how… it was horrendous.
Spending 3500-4000$ A NIGHT for terrible food and service is very sad.
I even went to the pool one day and they were full and I had to sit and wait for a chair 1 hour.
I am a big client of yours on Expedia but this was a terrible experience.
Julian
Stayed 4 nights in Jun 2023
Response from Mandarin Oriental, Lago di Como on 29 Jun 2023
Thank you for taking the time to share your feedback, we always value our Guests’ comments, as a way to further improve our standards of service. We are sorry to know that your experience at Mandarin Oriental, Lago di Como, did not fully live up to your expectations. We strive every day to make our Guests’ stay a memorable one, and we regret that this time we did not succeed; please accept our apologies. We sincerely hope that you will give us the opportunity to welcome you back to Lake Como for another stay with us to be able to regain your trust.
A spectacular property and great experience that we enjoyed for our honeymoon. We enjoyed all of our meals, being by the beautiful pool, the spa and taking boat trips on the lake.
Delphine
Stayed 3 nights in Jun 2023
Response from Mandarin Oriental, Lago di Como on 29 Jun 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
This hotel is just perfection, the staff is excellent, all the details are flawless! I just want to congratulate everyone for this amazing experience, I’ve been going several times to the hotel and everything is super curated and makes you feel like luxury at its maximum. All the staff makes you and you family feel at home, kudos to Miriana and Silvia and all their restaurant staff, all of whom are very knowledgeable and friendly. Also if you gave a dog they make sure he feels super welcome.Will certainly come back!
Eugenio
Stayed 3 nights in May 2023
Response from Mandarin Oriental, Lago di Como on 29 Jun 2023
Thank you for taking the time to share your beautiful and positive feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
Beautiful property. Transportation with the concierge was very difficult. Dining options by the concierge outside the hotel were very mediocre (inside the hotel dining was nice).
Felipe
Stayed 3 nights in May 2023
Response from Mandarin Oriental, Lago di Como on 31 May 2023
Dear Guest, Thank you for taking the time to share your feedback.We are delighted to read that you appreciated the Resort and its location; on the other hand, I regret learning about the inconveniences experienced while at the Mandarin Oriental, Lago di Como.We hope to be able to welcome you again soon for another stay with us.
10/10 Excellent
Olga
30 Apr 2023
Olga
Stayed 1 night in Apr 2023
Response from Mandarin Oriental, Lago di Como on 31 May 2023
Dear Guest, Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.
Most perfect hotel I have ever been to romantic beautifull the staff is the best the best food service everything perfect
Olga
Stayed 1 night in Apr 2023
Response from Mandarin Oriental, Lago di Como on 12 May 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
WOW! The staff and the resort amazing… we were treated like true royalty. Asked with hopes that we could get a room with a lake view and in turn got a suite with a lake view. This is hotel service at it’s finest. Mandarin is our new hotel brand of choice.
Mille Grazie
jamie
Stayed 4 nights in Apr 2023
Response from Mandarin Oriental, Lago di Como on 26 Apr 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
Is amazing!! the service TOP, the location incredible, people super nice and helpful always one step ahead
maria
Stayed 2 nights in Apr 2023
Response from Mandarin Oriental, Lago di Como on 26 Apr 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
4/10 Poor
Margarita
Travelled with family, Travelled with family and small children
22 Oct 2022
Disliked: Cleanliness, staff & service
unwelcoming stuff, not clean room, not working lamps, no salt in bathroom but there was bowl for it, no valet parking, need to go by yourself to dirty parking and all of that for 1900€ per night.
Response from Mandarin Oriental, Lago di Como on 13 Oct 2022
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
Nothing short of amazing. The staff is extremely friendly, welcoming, and polite.
Iman
Stayed 1 night in Oct 2022
Response from Mandarin Oriental, Lago di Como on 13 Oct 2022
Thank you for taking the time to share your feedback. We are glad to learn that you had a good time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
Our experience overall was great. The service was excellent, something you should expect at a luxury hotel at this price point. We stayed (2) nights at the hotel and enjoyed celebrating our engagement here.
Spa:
We used the thermal room spa 2/2 days due to some cloudy weather. The spa staff greeted us and gave us rooms to change into while we waited for our room to be ready. The spa staff was friendly and very accommodating to make sure we had everything we needed. Thank you Spa staff!
Dining:
There are (2) main restaurants on site. We ate at both and thought the food was great, just a little on the pricy side in comparison to normal 'Italy' prices. The Japanese inspired food was good, but being from California it wasn't much different than what we see here. We had breakfast in the mornings which were also complimentary with our stay.
Transportation/Boat rentals
This is where I'd say the hotel lacked in service. The hotel itself has a shuttle that brings you into the town of Como each night for dinner. There was only (1) shuttle and 6-people per car. The first night they messed up on our reservation but the bar manager gave us a complimentary drink for waiting another 40-min.They have a tesla on site but charge for this? Odd.
Boat rentals were expensive at 600 EUR for 2-hours and not guaranteed the wooden boats. We rented a self-drive boat instead for 60 EUR an hour since they couldn't promise a wood boat.
Special thanks to Gabriele, Andrea and Mirana! Wonderful staff
Thomas
Stayed 2 nights in Sep 2022
Response from Mandarin Oriental, Lago di Como on 13 Oct 2022
Thank you for taking the time to share your feedback and for your precious comments, please rest assure that we will treasure them. We hope you had a good time with us, and we all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
4/10 Poor
Svilar
Business traveller
3 Oct 2022
Disliked: Staff & service
Svilar
Stayed 2 nights in Sep 2022
Response from Mandarin Oriental, Lago di Como on 13 Oct 2022
Thank you for taking the time to share your feedback, we always value our Guests’ comments, as a way to further improve our standards of service. We are sorry to know that your experience at Mandarin Oriental, Lago di Como, was not up to your expectations. We strive every day to make our Guests’ stay a memorable one, and we regret that this time we did not succeed; please accept our apologies. We sincerely hope that you will give us the opportunity to welcome you back to Lake Como for another stay with us.
10/10 Excellent
Verified traveller
6 Sept 2022
Liked: Cleanliness, staff & service, room comfort
This is a must stay resort!
Wow! That is all we can say. The property is stunning and it is an amazing location right on the lake.
Staff was extremely courteous and helpful. They made it a point to know every guests name.
Verified traveller
Stayed 1 night in Aug 2022
Response from Mandarin Oriental, Lago di Como on 13 Oct 2022
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
2/10 Terrible
denise
Travelled with family
11 Aug 2022
Disliked: Property conditions & facilities
a 3 star hotel with mismatched and second hand furniture in the rooms but 5 star prices. a prison with nice view with no where to walk to no taxis around so are forced to use hotel shuttles by car or boat at unreasonable prices. Very disappointed .
We just came back from a 4 day break in the Mandarin celebrating me and my wife’s 20th anniversary it was truly amazing, the concierge arranged flowers for the room and decorated the beds with petals in the number 20 which we will never forget. Lovely little touches and your feel unique and special with staff welcoming in each area by name(stay a few days have them time for this not sure if this would be if just staying for one night) Spa is lovey (peppermint shower loved it)and the floating pool was nice although felt a little sea sick later. We will come back and celebrate maybe our 21/22/23 as well.
hotel was amazing
staff were attentive and the food was excellent
Already booked for a return visit
Amy
Stayed 1 night in Jun 2022
Response from Mandarin Oriental, Lago di Como on 14 Jul 2022
We thank you for taking the time to share your comments following your recent stay with us: we always value our Guests’ feedback, as a way to further improve our standards of service.
We are delighted to learn that you had a great time with us.
We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay with us!
The grounds were pristine and the setting was one of the best we have ever visited. It was quiet and relaxing. Our room was fantastic and the view was superior. The spa facilities were great with my favorite being the alternating shower stations of hot and cold water - refreshing. The massage was one of the best I have had, and the staff was extremely accommodating. We will return!
Beautiful hotel but get your rooms directly from them . I got a room through a third party and they said it was not lake view but I remember I had it booked as lake view otherwise I would stay at much cheaper hotel .
Finally the hotel manager honor it but took going through lots of people and a friend helping us in this matter . I was disappointed with them at first but then we got a great suite with a full view . The property and restaurant is Fantastic .
The hotel is very nice, the manager was not very friendly and we had some issues with our room at first and I felt she was very dismissive and offered up no real resolution but overall the hotel is beautiful
NO VALET PARKING! I arrived at night down a very steep, hairpin turn drive only to be told I would have to park on top and find my way back down. This is so entirely unacceptable for a 3 star hotel, let alone a 5 star property. It ruined the whole vibe.
The good—-excellent waterfront property in beautiful part of lake. Overall, service is excellent-particularly Debora the front desk manager and the breakfast manager, but mostly everyone was great. There’s a concierge person (I believe the head guy), and he has an attitude problem.
The bad-you cannot walk out of property -you must take a cab or the hotel’s car to go anywhere, and that bothers me. If you plan on staying only at the property and not traveling to other lakeside towns, then this is an ideal place for you. But if you want to take frequent excursions, it’s a pain in the ——-. Getting cabs at night back to the hotel are very challenging. he grounds are really nice.