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Rating 10 - Excellent. 3301 out of 4688 reviews" "
Probably the most modernized property I've ever stayed at. Really clean and luxurious room and bathroom.
Kevin
Stayed 1 night in May 2024
10/10 Excellent
Bernard
Travelled with family
25 May 2024
Liked: Cleanliness, staff & service, amenities
Very nice hotel. Very clean. Spacious room. Plentiful, easy parking. The restaurants in the hotel were great. The staff was very helpful. Would definitely choose this one again.
Very modern and clean. Only ate at the Chop House which was an amazing high end restaurant. There were other options available that looked good as well.
Lisa
Stayed 1 night in May 2024
Response from Krissy on 25 May 2024
Good Afternoon! Thank you for sharing your experience. We will share your feedback with the team. We hope to see you again soon!
Great pool. Nice hotel.
Not alot to do outside of gambling in the area around. Have to drive to find other things, but very convenient location to travel from to go sightseeing!
Jessica
Stayed 5 nights in Apr 2024
Response from Krissy on 25 May 2024
Good Afternoon! Thank you for sharing your experience. We will share your feedback with the team. We hope to see you again soon!
Dear Phillip,Thank you for taking the time to leave a review. We are committed to improving and elevating services. Your feedback is important to us and has been shared with management. If you would like to speak to someone about your dining experience, please visit the "Contact Us" page located on our website.
We love going to the Monarch Casino for a quick night of fun. The rooms are so nice and quiet, we don’t have to leave to have good dining options. The Chop House is amazing and the buffet is pretty good for a buffet. The heated pool and hot tub are perfect to give you a break from gambling and usually not busy. We play the $15 black jack tables and have a great time every time. We definitely are looking forward to going back.
Portia
Stayed 1 night in May 2024
Response from Monarch Blackhawk on 20 May 2024
Great! Hello, Portia. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!
Enjoyed my stay overall, however, I was disgusted by the cleanliness of the shower. Fresh linens and toiletries were placed inside, yet there was someone’s long wet hair all over the floor! Gross, and not thoroughly cleaned. Left me questioning the sanitation of the rest of the room honestly…
marko
Stayed 1 night in May 2024
Response from Monarch Blackhawk on 15 May 2024
Dear Marko,Thank you for taking the time to leave a review about your experience. We are saddened to hear what encountered during your stay. Monarch Casino Resort Spa is committed to improving and elevating services. Your feedback is important to us and has been shared with management. Thank you for bringing this to our attention.
The ac in the our room didn't work at all, we complained several times but they only worked on it and didn't switch us rooms. The staff was very rude.
John
Stayed 4 nights in May 2024
Response from Monarch Blackhawk on 15 May 2024
Dear John,We are sorry to hear what took place during your stay. Monarch Casino Resort Spa is committed to improving and elevating services. Your feedback is important to us and has been shared with management. If you would like to speak to a manager about your stay. Please visit the Contact Us page on our website.
While the hotel is wonderful the restaurants on premise need improvement. The Mariposa food was sub par at best. The 24/7, I believe it was called, haad delicious food but we waited forever to even order then another hour for food to come.
Sarah
Stayed 2 nights in May 2024
Response from Monarch Blackhawk on 15 May 2024
Hi, Sarah. Thank you for taking the time to leave a review! We hope to see you again at Monarch Casino Resort Spa.
The hotel has state of the art technology. The decor of the hotel is very modern. The room was very nice and clean. I didn't like that the pool area closed at 10pm.
Denise
Stayed 1 night in May 2024
Response from Monarch Blackhawk on 13 May 2024
Hi Denise! Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.
10/10 Excellent
Kelly
Travelled with partner
13 May 2024
Liked: Property conditions & facilities
The elevators were cool and the property was nice. 👍
Kelly
Stayed 1 night in May 2024
Response from Monarch Blackhawk on 13 May 2024
Hi Kelly. Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.
2/10 Terrible
Frances
13 May 2024
Disliked: Staff & service
Wasn’t able to drive in the snow called 38 hours before my stay and was told that there will be no refund or changing the date
Frances
Stayed 1 night in May 2024
Response from Monarch Blackhawk on 15 May 2024
Dear Frances,Thank you for taking the time to leave a review about your stay. We are committed to improving and elevating services. Your feedback is important to us and has been shared with management. Thank you for visiting, and we encourage to visit us again soon.
10/10 Excellent
sharon
Travelled with group
13 May 2024
Liked: Amenities
Loved it. Unfortunately we were there when the power went out so we were at the video game and had to wait over an hour to get our money out of the machine. Wasted valuable time for our evening.
sharon
Stayed 1 night in May 2024
Response from Monarch Blackhawk on 13 May 2024
Hi Sharon! Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.
We are so impressed with the Monarch Hotel. Parking, and check in were convenient and easily located. We were in awe over the security to get into the elevator and other floors. The entire facility was clean and staff members were all kind. We ate at the Mariposa and the Buffet. The Buffet was full of wonderful, tasty items and is highly recommended. While we enjoyed our meal at the Mariposa, we felt like we could’ve enjoyed both meals at the buffet for the same price. We can’t wait to come back and stay at the Monarch once again.
Kylee
Stayed 1 night in May 2024
Response from Monarch Blackhawk on 13 May 2024
Hi Kylee! Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.