I secured a room on line for one night and paid up front. When I got to the hotel, the hotel staff was extremely disorganized. After a 20 minute wait, I finally got the key to my room. I went up to #249, put the key in and tried to open the door. The security lock was on and a voice from inside said, "What's going on?" I replied, "This is my room." The male voice in the room said, "No, it isn't. This is my room." There was also a female in the room who kept asking, "What's the problem?" I had to go back down to the front office and was told, "There shouldn't be anyone in that room." It was a complete fiasco. I was in Bismarck to play for my Aunt's funeral on Saturday morning. By this time it was midnight. Luckily, I called my cousin and he came and picked me up. I ended up sleeping on a couch. I want a total refund. I will never use Hotels.com again. Camilla Horne