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Reviews of Plaza Hotel Bishkek

4 out of 5
Plaza Hotel Bishkek
52 Togolok-Moldo, Bishkek

Reviews

7.8

Good

Rating 10 - Excellent. 42 out of 96 reviews" "
Rating 8 - Good. 26 out of 96 reviews" "
Rating 6 - Okay. 13 out of 96 reviews" "
Rating 4 - Poor. 4 out of 96 reviews" "
Rating 2 - Terrible. 11 out of 96 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tulip

Stayed 4 nights in Apr 2024

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly ok and well located.
Stayed 3 nights in Apr 2024

2/10 Terrible

Pedro

Stayed 12 nights in Feb 2024

6/10 Okay

Rudolph

Liked: Staff & service
central area with nice restaurant and clubs across the street. No light in the hallway and I thing they recycle the days before french toast so it was rubbery. Staff barged into my room at 830 pm while I was sleeping. they have keys to all the room so I feel one hast to be safe with valuable. good for the price. I am sure if I got sick at the hotel or before i went there but i was miserable
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception is very friendly and helpful. The hotel is very nice and so are the rooms.
Stayed 8 nights in Sep 2023

6/10 Okay

Ileana, Sterling

Liked: Cleanliness
Good location, a bit stuffy.
Stayed 1 night in Oct 2023

6/10 Okay

Ileana, Sterling

Liked: Cleanliness
I got an inside room with no window but did have a balcony so there was enough natural light. Room was small but bathroom was comfortable.
Stayed 1 night in Oct 2023

4/10 Poor

peter

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
It’s a bit run down with dirty carpets and dusty surface areas. One day elevator didn’t work for a bit. The lobby is shabby. the front desk staff refused to give us second room key without explaining a reason. Breakfast was listed to be free on Expedia, but turned out to be not.
Stayed 2 nights in Aug 2023

8/10 Good

Pavel

Liked: Cleanliness, property conditions & facilities
Good location, clean,
Stayed 2 nights in May 2023

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good option for Bishkek
Everything was quite pleasant with my stay. Room comfortable and A/C was a nice reprieve from unusually hot June weather. Overall good value.
Stayed 3 nights in Jun 2023

8/10 Good

Altynbek

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023

4/10 Poor

Benjamin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner not working for 24 hours. Dirty bathroom
Stayed 5 nights in Jun 2022

6/10 Okay

Colleen, Clifton Park

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a musty odor so we had to keep the window open. Breakfast buffet was cold and essentially empty on the 1st day even with 45-60 minutes left. On the 2nd day, we arrived at opening (early flight ) and there was enough food, but it was already stale and cold. We booked a covid test onsite for the next am and they called us at 11:15pm (woke us up) to tell us that the onsite ones arent available on sunday-how did they not know this ahead and/or why tell us so late when we booked it around 11am for the next day. Great location to walk downtown. Staff was very friendly.
Stayed 2 nights in Mar 2022

2/10 Terrible

Stanley E

Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Jul 2021

10/10 Excellent

Shady

Stayed 2 nights in Jun 2021

10/10 Excellent

GrahamC, Southampton uk

Liked: Cleanliness
A warm welcome and although working at a reduced capacity due to the pandemic, all my needs were catered for. I would and will stay here again.
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Overbooked and kicked us out for the first night, even when we were also hosting a meeting there as well.
Stayed 4 nights in Feb 2020
Response from Yulia Kremel on 29 Feb 2020
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best regards, Yulia Kremel General Manager

10/10 Excellent

MR A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, staff, hotel, location
The hotel is very comfortable and good value. The staff are amazingly helpful, hospitable, kind: from the reception staff, to the cleaning staff, everyone is great. Excellent breakfast. Very useful to have pool, gym, sauna in basement. Highly recommended - I will always stay here when in Bishkek
Stayed 10 nights in Oct 2019
Response from Yulia Kremel on 23 Feb 2020
Dear MR A, Thank you for your feedback! We were pleased to know that you really enjoyed our stay. We are very pleased that the location of the hotel was convenient for you. Thank you for the appreciation of our staff. We hope to welcome you to our hotel more than once! Best regards, Yulia Kremel General Manager

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Yulia Kremel on 23 Feb 2020
Dear Christine, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We hope you will visit us again. Best regards, Yulia Kremel General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m staying here as I come to Bishkek It is a good hotel with friendly staff and location in city centre.
Stayed 1 night in Nov 2019
Response from Yulia Kremel on 23 Feb 2020
Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We are very pleased that you were satisfied with the location. Thank you for the appreciation of the work of our staff! We hope you will visit us again. Best regards, Yulia Kremel General Manager

2/10 Terrible

xavier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware. Your booking is NEVER confirmed here !
Terrible . You may regret yuor reservation at this hotel . We were a group of 9 people who made a booking at this hotel in the month of June 2019 . As per the terms , the booking should have been charged for in August , but they took full payment at the time of making the booking itself . Inspite of making a booking 3 months in advance , we checked in at the hotel and were told the next morning that we would be shifted to a chines hotel because ' there were urgent repair works ' taking place in the hotel . We explained to the staff that we were going to be out all day , and they were free to enter the rooms and make repairs as required. When we arrived from our sightseeing, we were astonished to find that our bags were packed and kept in the lobby . They actuall entered our rooms in our absence , dumped everybodys stuff into their respective bags and kept the bags in the lobby for checkout. When one person who had the key , she found other people in her room, a clear indication that the hotel had booked other guests with overbookings . we made a big noise but it was of no use. The manager is the biggest chicken of the lot. He sent a 1 month old trainee to handle the situation whilst he stood behind the curtain and watched the show. And not a word of apology. Nightmare
Stayed 3 nights in Sep 2019
Response from Yulia Kremel on 23 Feb 2020
Dear Xavier, First of all, thank you very much for taking time and sharing with us your experience of staying at Plaza Hotel Bishkek. We are sincerely sorry to hear, that you faced with some inconvenience during your stay at our hotel. Your comment concerning your check-in experience has been passed to the corresponding department and will be used for future development of our services, which we constantly do. Please let us assure you - all your comments are taken on board. We are appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to welcome you to our hotel in the future. Best regards, Yulia Kremel General Manager

10/10 Excellent

GORDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was perfect not busy and I read enjoyed the breakfasts
Stayed 3 nights in Aug 2019
Response from Yulia Kremel on 23 Feb 2020
Dear Guest, Let me thank you for your feedback! We are glad to know, that your stay with us was delightful and memorable. It is great, that among other advantages you especially outlined convenient location and room comfort. Also thank you very much for your review about breakfast. In Plaza Hotel Bishkek we believe that qualitative breakfast it is a good start to excellent and productive day! We hope that we will still have the opportunity to welcome you at our hotel and do our best for your wonderful stay. Best regards, Yulia Kremel General Manager

2/10 Terrible

William

Disliked: Staff & service, property conditions & facilities, room comfort
Inhospitable Liars Who Do Not Honor Reservations
I had a reservation for this hotel (through Hotels.com and used free nights to secure the reservation); however, when I arrived at the hotel, I was told that, yes, that had received my reservation, but no I could not stay there. I was told at first that I could not stay there because there was "an important conference" there and they needed my room. When I angrily confronted them that they had sold my room, the concierge started stuttering that no, no of course not that, um, um, um, my room was being repaired and they had no space. This hotel has the best location in Bishkek for sightseeing, which is why I reserved the hotel. They, however, put me in another hotel hell and beyond from the center of town in a terrible suburb. Hollywood could easily use that part of town for its next post-apocalyptic zombie movie and not have to change much in the neighborhood. Crumbling homes, abandoned buildings, boarded up businesses was the norm ... along with drunks passed out on the sidewalk on either side of the hotel. They claimed it was in a "great" part of town (a lie), that it was a "great" hotel (another lie), and that it was easy to access downtown (yet another lie). I found a taxi in this hell hole and he wanted the equivalent of US$ 30 to go into the center of town -- considering it costs US$ 10 from the airport (45 minutes from town), that tells one how far I was. Kyrgyzstan is known for its hospitality, this hotel is the antithesis of that and ruined my time in Bishkek.
Stayed 2 nights in Jun 2019
Response from Yulia Kremel on 23 Feb 2020
Dear William, First of all, thank you very much for taking time and sharing with us your experience of staying at Plaza Hotel Bishkek. We are sincerely sorry to hear, that you faced with some inconvenience during your stay at our hotel. Your comment concerning your check-in experience has been passed to the corresponding department and will be used for future development of our services, which we constantly do. Please let us assure you - all your comments are taken on board. We are appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to welcome you to our hotel in the future. Best regards, Yulia Kremel General Manager

2/10 Terrible

Neil

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a hotel we would recommend
Easily our worst stay ever in Bishkek. Staff are not overly friendly, managers are impossible to find and small-minded in their attitudes, breakfasts items are offered slightly above room temperature, VIP rooms have noisy plumbing. There are far better offerings nearby.
Stayed 9 nights in Jun 2019
Response from Yulia Kremel on 23 Feb 2020
Dear Neil, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best regards, Yulia Kremel General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent hotel
A decently renovated hotel situated in a nice location. Problems with WiFi connection, high quality breakfast if compared with international brand hotels, mediocre quality breakfast if compared with other local (non-international branded) hotels. The security guy was trying to establish an eye-contact every time I enter the building - reminded me about post-soviet "bandit-culture" from 90-ies. Very good cleaning team. Helpful personnel at the reception. Nice sauna with pretty big pool.
Stayed 4 nights in May 2019
Response from Yulia Kremel on 23 Feb 2020
Dear guest, First of all, thank you very much for taking time and sharing with us your experience of staying at Plaza Hotel Bishkek. It is great, that among other advantages you especially outlined convenient location and room comfort. We are glad to know, that you enjoyed our Breakfast. In Plaza Hotel we believe that qualitative breakfast it is a good start to excellent and productive day! We are sincerely sorry to hear, that you faced with some inconvenience during your stay at our hotel. Your comment has been passed to the corresponding department and will be used for future development of our services, which we constantly do. Please let us assure you - all your comments are taken on board. We are appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to welcome you to our hotel in the future. Best regards, Yulia Kremel General Manager

8/10 Good

Verified traveller

Liked: Staff & service
The original property was changed to Discovery hotel due to problems with room. The quality is less than original but staff is ok
Stayed 1 night in Apr 2019
Response from Yulia Kremel on 5 Mar 2020
Dear guest, first of all, let me thank you for choosing the Plaza Hotel Bishkek. We are very glad that you were satisfied with your stay and appreciated the level of service provided so highly! From year to year, we strive to improve service and provide our guests only excellent service. We thank you for all the comments and we will be happy to welcome you again at our hotel! Best regards, Yulia Kremel General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people who took great care of guests and their needs
Stayed 2 nights in Apr 2019
Response from Yulia Kremel on 5 Mar 2020
Dear guest, first of all, let me thank you for choosing the Plaza Hotel Bishkek. We are very glad that you were satisfied with your stay and appreciated the level of service provided so highly! From year to year, we strive to improve service and provide our guests only excellent service. We thank you for all the comments and we will be happy to welcome you again at our hotel! Best regards, Yulia Kremel General Manager

8/10 Good

Geaham, Southampton England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The last week
Spent 8 days at the end of a tough couple of weeks. The standards are if the normal high quality and the only noticeable difference was an improvement in the food perhaps they have a new chef
Stayed 8 nights in Aug 2018

8/10 Good

mario

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Chewie01G, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite Relaxed Opulence at Plaza Hotel Bishkek
Excellent English speaking staff committed to clients’ every need. Lovely Kyrgyzst people! Relaxed atmosphere excellent & quick room services. Why else would the Sheikh of Dubai’s Nomad Games (entire team) book all the suites (they know excellent service & facilities-hence I missed out getting my suite with bath tub) Incomparably low prices for great dining delicious cooking even had my 2 choices of white wines (Torrontes & Torres) for a country not religious owned for wines... Very clean spacious & luxurious rooms! Every comfort is catered for And my in-house Kyrgyzst (strong & detailed Physio therapist masseur) Thai massage is better quality and accurately delivered than anywhere globally even better than in Thailand! The moment you arrive at the entrance it is grandeur but has refreshingly bright reception spaces lots of luxurious leather seating even have an auto shoe polish! The experience is opulence without the fuss ! GBP pound & US dollars buys a lot in Kyrgyzstan so we should all be holidaying in Bishkek! An experience I will repeat and whole heartedly recommend. (only one complaint- don’t like the Kyrgyzst Spotted Sea Bass but that’s not their fault if their fisheries are by nature not the flat sea bass variety) A great place to have an excellent hoteling experience! Top marks!
Stayed 3 nights in Aug 2018

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bishkek
The hotel is very nice for Kyrgyzstan. The staff was excellent. Friendly, professional and very helpful for any questions. The only real problem is that the A/C is not up to fighting the 100 degree summer temperatures. August may not be the best time to stay there but I will definitely be considering this hotel for my next trip.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
fAILURE TO DELIVER
WE HAD BOOKED A JUMIOR SUITE AND PAID FOR IT BUT WHEN WE ARRIVED WE WERE TOLD IT WAS NOT AVAIABLE WE WERE PUT IN A DREADFUL ROOM WITH NO CHAIR /NO CUPS/NO TEA ETC AND WAS NOT PARTICULARLY CLEANWE WERE PROMISED THE ROOM WE HAD BOOKED WOULD BE AVAILABLE THE NEXT MORNING SO WE RE-PACKED, READY TO MOVE THAT MORNING AND CANCELLED APPOINTMENTS. WE WAITED BUT NOTHING HAPPENED AND EVENTUALLY, AFTER COMPLAINING AGAIAN, WE WERE GIVEN A DECENT ROOM (NOT THE ROOM WE HAD BOOKED-BUT ONE WHICH WAS FINE) THE ROOM WAS NOT PROPERLY CLEANED EVERY DAY IF WE WERE IN THE ROOM WHEN THE MAIS ARRIVED, WHE JUST EMPTIED THE BUCKET AND OFFERED CLEAN TOWELS
Stayed 7 nights in Apr 2018

8/10 Good

Sulaimanm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located clean hotel
Everything was lovely. Shower stall thing was a bit weird and broken but everything else was lovely. Oh if you get a massage it’s in the basement out in the open next to the pool. Which is bizarre. But overalll lovely and reasonably priced. WiFi worked well.
Stayed 1 night in Feb 2018

8/10 Good

Graham, Southampton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of season
A bit unfair to review the hotel at this time as they are having works being carried out and I could not get the full compliment is services and facilities. The staff do their utmost to please their guests. I had booked a junior suite which was unavailable when I arrived but after a little chat, I had a free upgrade to a superior suite. There were problems with the plumbing and air con. I am sure that was only a temporary situation and I have no hesitation in saying I will be returning in a couple of months and I am sure then I will have no room for complaint.
Stayed 6 nights in Jan 2018

10/10 Excellent

Robert, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but tricky for working purposes
Bedroom could have done with a table/desk I could have worked from. I use my laptop to type up meeting notes and I need this for about 3-4 hours a day. That requires a desk; 30 mins I can manage on the bed but longer than that need a proper chair and desk. Other than that; very good - lovely staff.
Stayed 4 nights in Aug 2017

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, great service
I was treated well by the staff. I got early check in, late check out, great tourism advice and enjoyable breakfasts.
Stayed 2 nights in Aug 2017

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably one of the best hotels in Bishkek. Unlike most other places in the country, it has great WiFi access on all floors (even the patio). Pool and sauna, comfy bed.
Stayed 1 night in Jul 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very nice hotel with good member of stuff and excellent manager Aliya. She was very helpful through the stay. I would definitely use the hotel again!!!
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great balance between price and quality
Overall, I had a good experience during the 3 nights I stayed at Plaza Hotel. The biggest plus was a comfortable bed. The biggest minus was slow Internet (enough just to check emails and messages).

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Bishkek
This hotel is absolutely beautiful. We stayed in a junior suite and the room was huge, clean, and beautifully appointed. The only drawback was the room temperature. Because it was winter, the air conditioning was not turned on and our room never got cool enough to be really comfortable. The staff at this hotel are exceptionally nice, friendly, helpful, and efficient.. you could not ask for a better staff. Hotel is really clean and quiet, located very convenient to downtown and about 20-25 minutes from the airport. I highly recommend!!

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable stay
Very friendly staff, hotel is comfortable and very clean.

8/10 Good

Enrica, London

Liked: Cleanliness, property conditions & facilities, room comfort
Internet needs improvements
Room was super clean and staff is nice but Internet was not sufficient to work in room
Response from Yulia on 17 Dec 2016
Dear Enrica! Thank you for taking your time to review your stay with us. It is great to hear, that you enjoyed our services. We are happy to know, that your stay turned into great experience. Your kind words are extremely rewarding for our team! We are glad to know, that you outlined the room comfort , but on the same time it's a pity to hear, that you had problems with Internet. We highly appreciate your feedback and will take your comments into serious consideration. Once again, thank you for the review. We hope to welcome you back and do the best for your delightful stay! Best regards, Yulia Kremel General Manager

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great except Wi-Fi
The Hotel and the room were very good ,the only reservation I have is the Wi-Fi , I stayed on the 4th floor ( every floor has its own free wi-fi ) but the signal kept dropping and regardless of which floor's wi-fi I connected to ,it just would not connect due to weak signal. The only place I had a good reception was the Restaurant on the 2nd floor. another thing was the fact that the cleaning crew simply forgot to clean my room on one day. Otherwise, everything was perfect and very reasonably priced , I can recommend this hotel
Response from General Manager on 11 Nov 2016
Thanks very much for staying with us. We are happy you have enjoyed. You are always welcome back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to center
Staff were friendly and welcoming. Reception even "fronted" me the money to pay for my taxi when neither the driver nor they had change for the large bank notes I got from the ATM. My room was pleasant and comfortable. I had a very early checkout--in the middle of the night to catch an early morning flight--and they offered to prepare an early breakfast or give me a "lunchbox" to take. I like to walk, and the location was close enough to walk to the center of the city and not need taxis.
Response from Yulia on 17 Dec 2016
Dear Valued Guest! Thank you very much for providing your feedback about your stay in Plaza Hotel. We very much appreciate your positive comment in regards of our team members and we are very happy that your were satisfied with the service provided. It is also great to know that location of the hotel was beneficial for you and the hotel room was up to your taste. It will be our pleasure to welcome you to our hotel again! Best regards, Yulia Kremel General Manager

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel in Bishkek
This is a solid bet when staying in Bishkek. Staff speaks English.
Response from General Manager on 15 Dec 2016
Dear Valued Guest! We very much appreciate your time spent on writing such a positive and pleasant review about your stay in our hotel! It is so nice to hear that the location of the hotel was convenient for you and the guest rooms were up to your taste. Thank you very much for mentioning our hotel staff. Our team is doing our best in order to provide the highest level of service for our guests and surround them with comfort and attention on all the steps of their stay. We are very happy that you enjoyed your stay with us and do hope to welcome you again in future! Best regards, Yulia Kremel General Manager

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Dec 2016
Dear Abdullah, We very much appreciate your time spent on writing such a positive review about our hotel! We to hope to greet you again in our hotel. Best regards, Yulia Kremel General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accessible hotel for tourists.
Great hotel. Accessible shower.
Response from General Manager on 2 Jan 2017
Dear Valued Guest! Thank you for taking time and sharing with us your experience! It is great to hear that you enjoyed your stay with us. We thank you for choosing Plaza Hotel and are looking forward to welcoming and servicing you again! Best regards, Yulia Kremel General Manager