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Reviews of Orion Hotel Bishkek

5 out of 5
Orion Hotel Bishkek
Erkindik Boulevard, 21, Bishkek

Reviews

9.8

Exceptional

Rating 10 - Excellent. 56 out of 64 reviews" "
Rating 8 - Good. 5 out of 64 reviews" "
Rating 6 - Okay. 3 out of 64 reviews" "
Rating 4 - Poor. 0 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniar

👍
Stayed 1 night in May 2024

10/10 Excellent

Samer, Winter Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. It felt like home.
Stayed 1 night in Mar 2024
Response from Conrad Geske Managing Director on 1 Apr 2024
Dear Samer,Thank you for choosing to stay with us and for taking the time to share your experience on Expedia!We're thrilled to hear that you had an excellent stay with us and that our service made you feel at home. Providing a comfortable and welcoming experience for our guests is always our top priority, and we're delighted that we were able to achieve that during your visit.We truly appreciate your kind words and your perfect rating. It means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Conrad Geske

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Conrad Geske - Managing Director on 1 Apr 2024
Dear Paul,Thank you for choosing to stay with us and for sharing your feedback on Expedia.We appreciate your review, and we would like to know more about your experience to ensure that we continue to meet and exceed our guests' expectations. If you could kindly provide additional details or specific areas where we can improve, we would greatly appreciate it.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Conrad Geske

10/10 Excellent

Logan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was literally the nicest place i have ever stayed at. if i could change one thing, i would make it so that the hot tub was full of water (it was empty) and also i wish that the pool was open til midnight.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent and is a great value for the rooms and service you would be getting.
Stayed 1 night in Oct 2023

10/10 Excellent

EVGENY

Liked: Cleanliness, staff & service, property conditions & facilities
Probably one of the best hotels in Bishkek.
Stayed 7 nights in Sep 2023

6/10 Okay

Carol

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Orion Hotel on 9 Aug 2023
Dear Carol,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly value your input as it helps us improve our services. We're glad to see that your experience was generally positive, and we'll take your comments to heart to make sure we continue to enhance our offerings.If there were any specific areas that you felt could be improved, please don't hesitate to share more details with us. Your satisfaction is important to us, and we're committed to making any necessary adjustments based on your feedback.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

8/10 Good

Eyal

Stayed 1 night in Jul 2023
Response from Your Orion Hotel Team on 19 Jul 2023
Dear Eyal,Thank you very much for your positive feedback. We are looking forward to welcoming you soon again!Your Orion Hotel Team

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
exceptional experience! we loved our stay there! highly recommend!
Stayed 4 nights in Jun 2023
Response from Management Response on 19 Jun 2023
Dear Ms. Fatima,Thank you so much for choosing our property and giving us such a perfect rating! We are delighted to hear you had a pleasant stay as we truly value the opportunity to be of service.It has been a pleasure having you as our distinguished guest and we look forward to welcome you back in the future.With best regards,Sezim OmurbekovaAssistant Front Office Manager

10/10 Excellent

Nikolai

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Apr 2023
Response from Management Response on 19 May 2023
Dear Nikolai,Thank you so much for choosing our property and giving us such a perfect rating!We look forward to hosting your stay once again and continuing to meet your expectations.Warmest regards,Mira ShambetovaFront Office Manager

10/10 Excellent

UMIT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Management Response on 19 May 2023
Dear Umit,Thank you so much for choosing our property and giving us such a perfect rating!We look forward to hosting your stay once again and continuing to meet your expectations.With best regards,Mira ShambetovaFront Office Manager

10/10 Excellent

Vasily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Excellent hotel. The location is good, within walking distance from the main places of the city, while located on a quiet street. Near various coffee shops, several exchange offices. The staff is attentive, friendly. The lobby and rooms are in a classic, sophisticated style. Restaurant, bar - everything is fine. The breakfast is chic. I looked into the spa, everything is on the level there too. Large pool, hammam and sauna, everything is clean, pleasant smell. I am completely satisfied with the hotel, had a great time. If I'm in town again, I will definitely choose Orion again.
Stayed 2 nights in Apr 2023
Response from Management Response on 22 Apr 2023
Dear Vasily,Thank you very much for taking your precious time to share your feedback and giving us such a perfect rating! I am delighted to read that you enjoyed your stay with us and mentioned so many positive aspects of our property. I also truly appreciate your kind words about our hotel and staff, I will be happy to share your comment with the entire hotel team.We look forward to hosting your stay once again and continuing to meet your expectations.With best regards,Mira ShambetovaFront Office Manager

10/10 Excellent

Oleg, Clermont

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was build with very careful thoughts and design. Very clean and the staff is very polite and caring for you. Central location makes is walkable in many places in teh city.
Stayed 7 nights in Mar 2023
Response from Management Response on 4 Apr 2023
Dear Oleg,Thank you for staying with us and taking your precious time to write such a wonderful review. Your feedback is extremely valuable to us, as we strive to exceed each guest’s expectations.We are glad to know that you found so many positive elements and gave us a perfect rating.Looking forward to welcome you back to our hotel.Thank you and best regards,Mira ShambetovaFront Office Manager

10/10 Excellent

Oleg, Clermont

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel so far I stayed. The staff is nice. The interior is very detailed oriented. The ceramics are Villeroy-Bosh!
Stayed 2 nights in Feb 2023
Response from . on 4 Mar 2023
Dear Mr. Oleg, Greetings of the day!We’re really grateful and appreciate you taking the time to share your reviewing with us. We hope to see you again at our Orion Hotel Bishkek.Thanks and Best RegardsAisuluu MadanbekovaGuest Services

10/10 Excellent

Oleg, Clermont

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall design of hotel and amenities is excellent. The cups and dishes Villeroy&Bosh- I love it! The staff is supernice! Keep it this way. By far the best hotel in Bishkek and surrounding countries as well!
Stayed 2 nights in Feb 2023
Response from Asel Karymbaeva on 23 Feb 2023
Dear Oleg,Thank you very much for taking time to post this wonderful review of your time at Orion Hotel Bishkek!It brings us a lot of pride and joy that we have been your hotel of choice when you are in Bishkek. Thank you very much for your compliments about our property and staff. It is definitely a boost for us every time we hear positive reviews like this.Look forward to hosting your stay once again and continuing to meet your expectations.With best regards,Asel KarymbaevaFront Office Manager

10/10 Excellent

Theodore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Orion is outstanding in almost all respects. One of its gems, which seems little used, is its fully equipped gym, one of the best I've ever seen in a hotel. The buffet breakfast is as good as it gets in Bishkek. The rooms are beautifully furnished, the bed extremely comfortable. My one small gripe is that the WiFi connection did not work smoothly. I occupied two different rooms on two different floors over my 12-day stay, and I had the same problem with WiFi in both rooms. Once connected, it's plenty fast. The problem is in getting connected. A different, much less good hotel I tried in Bishkek had better WiFi. I hope Orion can upgrade its WiFi system so that it corresponds to the otherwise very high standard of service.
Response from Asel on 5 Dec 2022
Dear Mr. Theodore,Thank you for staying with us and taking your precious time to write such a candid review. Your feedback is extremely valuable to us, as we strive to exceed each guest’s expectations.We are glad to know that you found so many positive elements and gave us perfect rating in spite of the moment we fell short. Your comment in regards of the Wi-Fi has been passed on to our concerned staff and taken into consideration.It has been a pleasure having you as our distinguished guest and we look forward to welcome you back in the future.With best regards,Asel Karymbaeva,Front Office Manager

10/10 Excellent

Arne

10/10 Excellent

Yury, Benicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality and service are great
Stayed 1 night in Nov 2022
Response from Management Response on 27 Nov 2022
Dear Yury,Thank you very much for choosing the Orion Hotel Bishkek and sharing your feedback.We are delighted to know you enjoyed your stay and gave us such a high assessment.We look forward to welcome you back to the Orion Hotel Bishkek.Kind regards,Mira ShambetovaAssistant Front Office Manager

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Mahmud

Super
Response from Management Response on 9 Nov 2022
Dear Mr. Mahmud,Thank you very much for choosing the Orion Hotel Bishkek and sharing your feedback.We are delighted to know you enjoyed your stay and gave us such a high assessment.We look forward to welcome you back to the Orion Hotel Bishkek.Kind regards,Mira ShambetovaAssistant Front Office Manager

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable, amiable staff.
Stayed 4 nights in Jul 2022
Response from Management Response on 23 Jul 2022
Dear Jeremy, Thank you very much for choosing the Orion Hotel Bishkek and sharing your feedback. We are delighted to know you enjoyed your stay and gave us such a high assessment. We look forward to welcome you back to the Orion Hotel Bishkek. Kind regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Yury, Benicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely European hotel style and quality
Stayed 3 nights in Jul 2022
Response from Management Response on 23 Jul 2022
Dear Yury, Thank you very much for choosing the Orion Hotel Bishkek and sharing your experience with us. We look forward to hosting your stay once again. Best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Merrilyn

Stayed 1 night in Jul 2022

10/10 Excellent

MARIYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This is an outstandingly comfortable, friendly and clean hotel with everything you may want, from a coffee machine to a sauna!
Stayed 5 nights in Mar 2022
Response from Management Response on 27 Mar 2022
Dear Ms. Mariya, We highly appreciate taking your precious time to share your feedback for the stay at the Orion Hotel Bishkek. Thank you for giving us such a perfect rating and mentioning so many positive aspects of our property. We look forward to hosting your stay once again and continuing to meet your expectations. With best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Bishkek.
Excellent accommodations and service. Close to all major attractions. 24 hour gym and reasonably price spa services.
Stayed 5 nights in Jul 2021
Response from Management Response on 4 Aug 2021
Dear Mr. John, We highly appreciate taking your precious time to share your feedback for the stay at the Orion Hotel Bishkek. Thank you so much for giving us perfect rating and mentioning so many positive aspects of our property. It was a great pleasure having you as our distinguished guest and we look forward to welcome you back in future. With best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch experience
Excellent facilities, service and food. Centrally located within walking distance of all major attractions and great restaurants. An all round top notch experience.
Stayed 4 nights in Jun 2021
Response from Management Response on 24 Jun 2021
Dear Anonymous Guest, Thank you very much for taking your precious time to share this wonderful review of your time at the Orion Hotel Bishkek. I am delighted to read that you enjoyed your stay with us and mentioned so many positive aspects of our property. We look forward to hosting your stay once again and continuing to meet your expectations. Best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff!
Wonderful place and friendly staff. Very good.
Stayed 8 nights in Feb 2021
Response from Management Response on 13 Mar 2021
Dear Mr. Mehmet, Thank you very much for taking your precious time to share your feedback and giving us such a perfect rating! We truly appreciate your kind words about our hotel and staff. Look forward to hosting your stay once again and continuing to meet your expectations. Warmest regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Beautiful well appointed hotel with great service.
Stayed 1 night in Aug 2019
Response from Orion Hotel Bishkek on 20 Aug 2019
Dear Kelly, We highly appreciate taking your precious time to share your feedback. Thank you so much for giving us perfect rating. It means a lot to us as we truly value the opportunity to be of service. Looking forward to your next visit, which we hope is just around the corner. With best regards, Asel Borbueva Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are great size and furnishing. The hotel is connected to the business center where multiple business/embassies are housed (ADB and other IFI's). Great internet speed. Located within walking distance of shopping markets. Easy access to and from airport. While there are cheaper hotels in the area, the comfort, service and access is worth the additional cost.
Stayed 8 nights in Apr 2019
Response from Urs Eberhardt on 24 Apr 2019
Dear Valued Guest, We highly appreciate taking your precious time to share your feedback. Thank you so much for giving us perfect rating and mentioning so many positive elements of our property! We look forward to hosting your stay once again and continuing to meet your expectations. Warmest Regards, Urs Eberhardt, Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Bishkek
Great hotel great location will stay again.
Stayed 2 nights in Dec 2018
Response from Urs Eberhardt on 20 Dec 2018
Dear Guest, I would like to thank you for your time to respond to our survey. I am very happy to learn that your experience with us was one of the best. We look forward to welcome you back in near future. Kind regards, Urs Eberhardt Managing Director

10/10 Excellent

Verified traveller

Superb boutique-business Hotel.
Quiet calm atmosphere, centrally located but on a side street. Genuine five star breakfast (amazing fresh patisserie, among much else), with a fine, varied and reasonably priced dinner in the hotel as well. Very well appointed rooms (linens, mattress, towels , toiletries all top), quality throughout down to the in-room coffee machine. Excellent generous-sized indoor swimming pool with sauna and steam rooms. Delightfully helpful staff who speak creditable English. In short a winner in every respect (with a pleasant hotel bar to boot).
Stayed 4 nights in Aug 2018

10/10 Excellent

john, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Central asia
Best Hotel in Central Asia by Highest quality European standards
Stayed 2 nights in Mar 2018
Response from Orion Hotel Bishkek on 30 May 2018
Dear Valued Guest, Thank you so much for giving us a perfect rating and for highlighting the quality of our service! We very much looking forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Bishkek
Great hotel in a nice area of town. I've stayed a few times in this hotel and it is always impressive. If you want breakfast, ensure you book the right rate which has it included - if you don't it is extremely expensive (but very good).
Stayed 4 nights in Feb 2018
Response from Orion Hotel Bishkek on 16 Feb 2018
Dear Guest, Thank for choosing Orion Hotel Bishkek and sharing your experience with us. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel close to city Centre.
A relatively new hotel, with well trained and attentive staff. Most of the staff spoke multiple languages including Kyrgyz, Russian and English and I had no communication issues.
Stayed 2 nights in Nov 2017
Response from Orion on 12 Dec 2017
Dear Guest, We are thrilled that you had an amazing stay with us and thank you for giving us a perfect rating and for recommending our hotel to other travelers. Hope to have you back soon!

10/10 Excellent

sung hoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Conrad Geske - Managing Director on 1 Apr 2024
Dear Sung Hoon,Thank you for sharing your feedback with us on Hotels.com.We are deeply sorry to hear that your experience did not meet your expectations. Your satisfaction is of utmost importance to us, and we would like to understand more about your concerns so that we can address them promptly.If you could please provide further details about your stay and the issues you encountered, we would greatly appreciate it. Your feedback is invaluable to us as we strive to improve our services and ensure that all our guests have a positive experience.We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to make it right and regain your trust in the future.Warm regards,Conrad Geske

10/10 Excellent

hikaru

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Orion Hotel on 9 Aug 2023
Dear guest,Thank you so much for your fantastic 10/10 rating! We're absolutely thrilled to know that you had a wonderful experience during your stay with us. It's our goal to provide top-notch service and create memorable moments for our guests, and we're glad to have met your expectations.We hope to have the pleasure of hosting you again in the future. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know. Your satisfaction is our priority.Warm regards,

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Management Response on 12 Mar 2023
Dear Marcus,Thank you very much for choosing the Orion Hotel Bishkek and sharing your feedback.We are delighted to know you enjoyed your stay and gave us such a high assessment.We look forward to welcome you back to the Orion Hotel Bishkek.Kind regards,Mira ShambetovaFront Office Manager

10/10 Excellent

Arne

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Management Response on 12 Sept 2022
Dear Anonymous Guest,Thank you so much for choosing our property and giving us such a perfect rating!We look forward to hosting your stay once again and continuing to meet your expectations.With best regards,Mira ShambetovaAssistant Front Office Manager

8/10 Good

HEUNG-RYEOL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
청결하였음. 헤어드라이가 옷장에 있었음
Stayed 6 nights in Mar 2022
Response from Management Response on 14 Apr 2022
Dear Mr. Heung-Ryeol, Thank you very much for choosing the Orion Hotel Bishkek and sharing your experience with us. We look forward to hosting your stay once again. Best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Aug 2021
Response from Management Response on 21 Aug 2021
Dear Anonymous Guest, Thank you so much for choosing our property and giving us such a perfect rating! We look forward to hosting your stay once again and continuing to meet your expectations. With best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Management Response on 8 Aug 2021
Dear Anonymous Guest, Thank you so much for choosing our property and giving us such a perfect rating! We look forward to hosting your stay once again and continuing to meet your expectations. With best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Management Response on 8 Aug 2021
Dear Anonymous Guest, Thank you so much for choosing our property and giving us such a perfect rating! We look forward to hosting your stay once again and continuing to meet your expectations. With best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Management Response on 8 Aug 2021
Dear Anonymous Guest, Thank you so much for choosing our property and giving us such a perfect rating! We look forward to hosting your stay once again and continuing to meet your expectations. With best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Management Response on 8 Aug 2021
Dear Anonymous Guest, Thank you so much for choosing our property and giving us such a perfect rating! We look forward to hosting your stay once again and continuing to meet your expectations. With best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Nazira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Mira on 19 Apr 2021
Dear Ms. Nazira, We highly appreciate taking your precious time to share your feedback. Thank you so much for choosing our property and giving us a perfect rating. It means a lot to us as we truly value the opportunity to be of service. Looking forward to your next visit, which we hope is just around the corner. Best regards, Mira Shambetova Assistant Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020
Response from Management Response on 21 Dec 2020
Dear Valued Guest, Thank you so much for giving us perfect rating! We look forward to hosting your stay once again and continuing to meet your expectations. Cordially, Mira Shambetova Assistant Front Office Manager