Terrace/patio
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Reviews of Club-Hotel Flagman

2.5 out of 5
Club-Hotel Flagman
Logvinenko str. 139, Bishkek

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 38 reviews" "
Rating 8 - Good. 14 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 3 out of 38 reviews" "
Rating 2 - Terrible. 4 out of 38 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Orrin

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Катя on 4 Mar 2024
Good afternoon, we are interested in your assessment! We upgraded your room category from a bed in a shared room to a private room without additional payment. Did you stay for another 3 days, extending your reservation and were not satisfied? Why renew if you didn't like it!

8/10 Good

MD SOHEL AL MAHMUD

Liked: Cleanliness, staff & service, property conditions & facilities
I am happy.
Stayed 1 night in Oct 2023
Response from Катя on 7 Oct 2023
Добрый день , спасибо за вашу оценку и отзыв о нашем отеле !

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, attention to details, good breakfast and value. Superb common area. 👍🇰🇬
Stayed 7 nights in Jun 2023
Response from Админ . on 11 Jul 2023
Добрый день , спасибо за ваш отзыв и оценку нашему отелю ! Ждем вас вновь !

4/10 Poor

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very average on all levels. There was a leak and I tried to fix it and they were more concerned about the towel in my room that was damaged than my comfort. I had no water half the time. Strange strange strange
Stayed 4 nights in Mar 2023
Response from Админ . on 1 Apr 2023
Strange strange strange Good afternoon ! Thanks for your feedback ! Water emergency shutdown occurred, please accept our apologies for the inconvenience)

10/10 Excellent

Verified traveller

Good
Stayed 1 night in Jul 2022
Response from Админ . on 23 Jul 2022
Добрый день , спасибо за вашу оценку нашей работе , мы работаем для вас ! Будем рады вам вновь в нашем отеле !

4/10 Poor

Jonathon

Disliked: Staff & service, room comfort
An Absolute No 😐
I've never experienced anything to dramatically bad in Bishkeks hospitality sector as this hotel... Imagine, if you will, having your door thunder slammed with a fist at 07:45am continuously whilst a staff member screams your name and yells 'breakfast!', 'breakfast!'. Then imagine having the same person repeat that exact same process at 10:15 after you've just had a shower and you're getting dressed.... This place is not a legitimate hotel either...but an obvious front for personal guest and staff experiences....if you know what I mean.... Additionally, 1/2 showers were broken and the basin filled up due to a blocked drain which was very unhygienic. The room was in a basement and the window when opened let in Cigarette smoke and loud sounds. The towels smelt unclean, and there was a stain on my bed cover. I do not recommend this place at all!
Stayed 3 nights in Oct 2021
Response from Админ on 26 Oct 2021
Добрый день , нам жаль что у вас осталось такое впечатление , при проживании вам все нравилось и к завтраку вы просили вас разбудить , видимо не выспались ! Зачем жить в отеле если вам не нравится условия ?

10/10 Excellent

Hamza

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Админ on 11 Oct 2021
Спасибо за вашу оценку нашей работе ! Мы работаем для Вас !

6/10 Okay

Mirza Adnan

Business traveller, Travelled with group
Disliked: Cleanliness
Nothing special i found in that place.
Stayed 8 nights in Aug 2021
Response from Админ on 1 Sept 2021
Good afternoon, in order to evaluate our hotel, you must live in it! But you did not live with us !

10/10 Excellent

Szymon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Szymon Gladysz
Great, cozy place. The manager - Żana - very good and helpful person (helped mi with ordering Taxi to the airport even if it was in the middle of night).
Stayed 1 night in May 2021
Response from Админ on 10 Jun 2021
Good day . thank you for your appreciation of our work! We will be glad to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in May 2021
Response from С уважением отель Флагман on 6 Jun 2021
Спасибо за ваш отзыв!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That hotel deceived me and I found myself and my guest in a very bad and shame situation. The issue is that, when I make reservation I had to choose the room (just like that which appear in this review) with one big bed or tow separate small beds, I reserved with two beds (without any doubt that the both choices are at the same category) BUT, they show me an extremely small room with tow beds and off course couldn't be compare with that which were in their site which appear in this review, and that one which was offered to me, when I didn't accept it and asked to get the room with a big bed, they told me that they are different categories and that I had to pay extra money. With a very unbelievable chock, I had to leave disappointed about this way to deceive. and I had to reserve and pay (unexceptionally big sum of money) in another hotel I'm still waiting your reaction to solve this situation specially that I'm still in Bishkek (nearly out of money) because of cancellation of two flights I had to use to return home because of Corona virus issue. Thanks in advanced.
Stayed 9 nights in Mar 2020
Response from Флагман on 31 Mar 2020
Добрый день , хотим заверить Вас никакого обмана нет ! Все фото и описание номеров соответствует категории выбранного вами номера ! Вы бронировали 2 места в бюджетном номере по минимальной цене которая возможна в нашем отеле ! Но вас приехало трое , и конечно разместится не 2х местах это не возможно ! Мы предложили Вам повысить категорию номера на 3х местный с доплатой , что Вас не устроило . Вы решили заплатить (необычайно большую сумму денег) в другом отеле , на сегодняшний день отель закрыт на карантин до 15 апреля и мы к сожалению не можем помочь Вам с проживанием и возмещением затрат по проживанию в другом отеле . С наилучшими пожеланиями !

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I liked the quiet neighbourhood. The quality of renovations was fine. Both days the water in the shower turned cold after one minute - I'm not sure what the problem was. When I tried to leave my room the second morning, the lock took 100 tries before it opened. I told the staff about the lock and they apologized.
Stayed 2 nights in Jan 2020
Response from аселя on 20 Jan 2020
Спасибо за ваш отзыв , мы учтем все ваши замечания !

8/10 Good

Darren, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The court yard was very nice and warming even though I went in the winter. the room was very nice and breakfast at 9-10 am brought to my room by the most friendly staff you can imagine.
Stayed 13 nights in Dec 2019
Response from Сара on 13 Jan 2020
Thank you that you for leaving comment, all your messages are important for us, they help us to improve the quality of service, well try to improve doing all our best.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap Not central enough It is alright Can order taxi
Stayed 1 night in Dec 2019
Response from админ on 2 Jan 2020
Спасибо за ваш отзыв !

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
The hotel offers free breakfest on Expedia. When i asked anout breakfest the hotel staff laughed at me and said I had to pay. Either they were to lazy to make it or they falsly advertise it. Dont stay here!
Stayed 3 nights in Nov 2019
Response from Sara on 11 Dec 2019
Thanks for your feedback! We will take your comments into account!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Анна on 2 Nov 2019
Спасибо за ваш отзыв !

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Highly recommended. Area looks a bit run down at first but is an easy taxi ride from the centre. Don't be put off. Staff friendly and helpful accommodation very good, comfortable and lean.
Stayed 1 night in Sep 2019
Response from Анна on 2 Oct 2019
Thanks for your feedback ! We work for you! We will be waiting for you at our hotel!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Bishkek
Uninspiring area but only a cheap taxi ride from the centre and the hotel/hostel is friendly clean and comfortable.
Stayed 2 nights in Sep 2019
Response from Анна on 15 Sept 2019
Good afternoon, thanks for your feedback! We work for you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good Very clean and ritzy Recommended!!!!
Stayed 1 night in Sep 2019
Response from аня on 10 Sept 2019
Спасибо за ваш отзыв ! Будем ждать вас вновь !

10/10 Excellent

Elmer, Houston TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice and quiet place off the main street can almost miss it because it is down a side street which is why it is nice and quiet place. The staff are so nice and friendly and helpful. I enjoyed this hotel for my Anniversary stay with my wife which we are waiting her immigration. The staff was very considerate in my booking arrangements.
Stayed 8 nights in Aug 2019
Response from Анна on 2 Sept 2019
Good afternoon, thanks for your feedback! We work for you! We will be back to you at our hotel!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, and amazing staff. The room was nice and clean. Shower and toilet is outside the room, but for $12/night including breakfast that was a great value.
Stayed 1 night in Mar 2019
Response from Burulsun on 30 Apr 2019
Thanks for the feedback! We are waiting for you again in our hotel!

8/10 Good

mohamad

In the middle of tve night people went to shower, nice personals, helpful
Stayed 2 nights in Nov 2023
Response from Катя on 25 Nov 2023
Добрый день , к сожалению мы не можем найти вас среди наших гостей проживавших в отеле .

6/10 Okay

Taeweon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Админ . on 24 Jun 2022
Спасибо , за оценку .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хорошо, была проблема с завтраком.
В целом хорошо. Чисто, красиво, уютная общая зона. Единственная проблема – в бронировании было указано, что завтрак включён, а по факту оказалось, что нет. А я специально искала вариант с завтраком чтобы мне не пришлось в чужом городе утром голодной бегать и искать как бы снять деньги (мою карту не принимают в Кыргызстане).
Stayed 1 night in Sep 2021
Response from Админ on 7 Sept 2021
Спасибо за ваш отзыв !

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, room comfort
Scandaleux
On a fait une réclamation, on aimerait être recontacter pour avoir un dédommagement, un contrôle devrait être fait sur les hôtels que vous proposez. Pas de climatisation dans la chambre, juste une petite lucarne. Si elle est ouverte il y a le bruit de la cour jusqu'à 4h du matin. Si elle est fermé il fait trop chaud. Les matelas ne sont pas a mémoire de forme, matelas posé sur une planche en bois. On a demandé à ne pas avoir de petit déjeuner, le personnel frappait très fort à la porte le matin, nous réveillait pour prendre le petit déjeuner. Impossible de dormir. Musique dans l'hôtel, on a demandé à 23:30 d'éteindre la musique. Salle de bain pas nettoyée régulièrement, plein d'eau au sol et toilettes sales. Pas de piscine. Pas de savon individuel, savonnette a partager avec les autres usagers Toute la description est fausse. 15 euros est une arnaque. Merci de nous dédommager car dans le cas contraire nous ne passerons plus par vos services et nous partagerons cette expérience sur les réseaux sociaux de voyageur avec plus de 250 000 abonnés.
Stayed 3 nights in Jul 2021
Response from Админ on 31 Jul 2021
Bon après-midi, réservez des chambres avec une classe supérieure, pour une chambre double 15 euros et le confort d'une suite n'est pas possible ! Nous prendrons en compte tous vos commentaires.

6/10 Okay

Memet

Business traveller
Liked: Cleanliness, staff & service
Apart aile oteli.
Kendi halinde mütevazı ve şirin bir aile oteli. Apart bir otel ve oldukca ucuz kahvalti dahil 9.5 dolara başka bir yatma yeri bulamasiniz. Günübirlik ve sadece iyi bir uyku istiyorsaniz tam aradiginiz yerdir diyebilirim.
Stayed 1 night in May 2021
Response from Админ on 13 Jun 2021
İyi günler, otelimizle ilgili yorumunuz ve puanlamanız için teşekkür ederiz!

10/10 Excellent

Elliah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Админ on 26 Mar 2021
Добрый день , спасибо за вашу оценку нашей работе !

4/10 Poor

Bruno

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Админ on 10 Jan 2021
Спасибо за вашу оценку !

10/10 Excellent

Mutlu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Аселя on 6 Jan 2020
Добрый день ,спасибо за ваш отзыв , нам очень приятно что вы оценили наш сервис !

10/10 Excellent

Mutlu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Sep 2019
Response from Анна on 17 Sept 2019
Добрый день , спасибо за ваш отзыв !

8/10 Good

Eugen Laut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich und meine Familie sind zufrieden mit dem Auswa
Stayed 3 nights in Aug 2019
Response from админ on 7 Sept 2019
Thanks for your feedback! We will be glad to see you again!

10/10 Excellent

Ondřej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Анна on 23 Aug 2019
Добрый день , спасибо за Ваш отзыв ! мы работаем для Вас ! Будем рады Вам вновь !

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Très bon séjour. Personnel sympa et prévenant. On n’avait pas eu nos bagages à l’aéroport, ils ont téléphoné pour nous. Là piscine ouverte le soir est un régal après les chaudes journées de visite. Le petit-déjeuner est copieux. L’hôtel est très bien situé à 15 min à pieds des principaux centres d’intérêt de la vile.
Stayed 2 nights in Aug 2019
Response from Денис on 7 Aug 2019
Merci pour vos commentaires ! Nous sommes heureux que vous ayez aimé notre hôtel et serons heureux de vous revoir !

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage,Saubere Zimmer,leckere Frühstück,freundliche Personal
Stayed 14 nights in Jul 2019
Response from Sara on 5 Aug 2019
Thank you for you feedback! We will take into account. See you again!

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Хороший отдых по достойной цене
Я отдыхала 11 дней и отдых мне очень понравился. Завтраки были включены в проживание, очень сытные. Подавали его в то время, в какое попросишь. Персонал очень дружелюбный, как будто на отдыхе у родственников. Район для меня был отличный. По недостаткам: уборку в номере за все 11 дней сделали только 1 раз и исключительно по моей просьбе, причем со второго раза. Вода в душе переключалась с холодной на теплую и наоборот. В моем номере не было вентилятора и кондиционера, а комната на солнечной стороне. Во второй половине дня и ночью была полнейшая сауна. А спать с открытым окном было невозможно, т.к на каждого прохожего лаяла безумно собака по соседству. Но так как меня очень устраивали все остальные плюсы отеля, то я смогла очень хорошо отдохнуть.
Stayed 11 nights in Jul 2019
Response from админ on 16 Jul 2019
Спасибо за Ваш отзыв , мы примем во внимание все ваши замечания и все исправим ,будем ждать следующий ваш приезд !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from администрация отеля Флагман on 4 Jul 2019
Добрый день спасибо за Вашу оценку нашей работы , мы работаем для Вас ! Будем рады Вам вновь !

8/10 Good

Kenji

Liked: Cleanliness, staff & service
全体的にはコスパが良いと思う！
立地に関しては、街の中心部からは少し離れているが、閑静な住宅街にあって、落ち着くことができる。徒歩圏に商店（24時間スーパー等）や食べるところもあるので、特に不便は感じない。 ホテルに関しては、選択サービスなどもあって、快適。ただし、シャワーとトイレが共有で、特に共有トイレはやや落ち着かない。
Stayed 1 night in May 2019
Response from Administration on 23 Jul 2019
Thank you for you feedback! We will take into account. See you again!

8/10 Good

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
閑静な住宅街にあって、落ち着ける
町の中心からは離れているが、歩けない距離ではない。閑静な住宅街にあって、落ち着ける。 周辺には商店、酒屋、飲食店などもあり、不便な場所ではない。 シャワーは良いとしても、トイレが共有なのは若干不便だが、ベッドも寝心地が良く、コストパフォーマンスが良いと思う。 スタッフもフレンドリーで快適である。
Stayed 1 night in May 2019
Response from 管理 on 15 Jun 2019
こんにちは！ 私たちはあなたが私たちのホテルを選んだことをうれしく思います。あなたの意見は私達にとって非常に重要です。ご意見ありがとうございます。 よろしく、 クラブホテル "Flagman"