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Reviews of IP Casino Resort Spa - Biloxi

4 out of 5
IP Casino Resort Spa - Biloxi
850 Bayview Ave, Biloxi, MS

Reviews

8.4

Very good

Rating 10 - Excellent. 2066 out of 3927 reviews" "
Rating 8 - Good. 961 out of 3927 reviews" "
Rating 6 - Okay. 472 out of 3927 reviews" "
Rating 4 - Poor. 241 out of 3927 reviews" "
Rating 2 - Terrible. 187 out of 3927 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service!!! Excellent food. Nice clean room. Convenient location to other things we like to do, but you don't need to leave the resort for anything
Stayed 3 nights in May 2024

6/10 Okay

Charity

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
I honestly didn’t know what star rating to give. The vast majority of our stay was great. Every employee we encountered was awesome. Unfortunately. I had one really bad moment, I’m in a wheelchair and couldn’t get on the elevator. I was trapped on the 19th floor for over 45 minutes. Every time the doors opened, the lift was too full to accommodate me. I was almost in tears by the time I finally got on the elevator. It’s not like I had the option to take the stairs. I thought I would be trapped there forever. Otherwise, it was good.
Stayed 4 nights in May 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in May 2024

4/10 Poor

Nicole

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property needs to add microwaves to the room. I should not have to pay $28 dollars to warm my food for 2 minutes. My sheets were dirty full of spots of rust. I believe they are over selling the property. Never again
Stayed 2 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Fran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love this place

10/10 Excellent

JAMAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice friendly worker's i love this place
Stayed 2 nights in May 2024

6/10 Okay

Oliver

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall, the IP is a good value, but it has a few issues: no maid service, the parking garage is hard to maneuver, and the elevators can get overcrowded and slow.
Stayed 5 nights in May 2024

8/10 Good

Therese

Liked: Staff & service, property conditions & facilities
Enjoyed the pool
Stayed 1 night in Apr 2024

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Smells like cigarettes
Stayed 1 night in May 2024

8/10 Good

gary

Liked: Staff & service
Disliked: Amenities
nothing
Stayed 3 nights in May 2024

8/10 Good

Ebony R., Slidell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the noise from the air conditioner.
Stayed 2 nights in May 2024

6/10 Okay

John

Liked: Staff & service
The rooms needs upgrading! The rooms are not cleaned while I was there for four days! The housekeeper said the rooms are cleaned after you check out!
Stayed 4 nights in May 2024

10/10 Excellent

Latashia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great!
Stayed 1 night in May 2024

10/10 Excellent

DiKara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great customer service
Stayed 2 nights in May 2024

8/10 Good

Mary, Clarkston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stronger ventilation system smoke smell covered by airfreshner. Not a pleasant combination. Why not separate some slot machines into a Non smoking area Was nice otherwise... pool enjoyed
Stayed 3 nights in May 2024

10/10 Excellent

Ericka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice. The property is clean. They are doing renovations to upgrade the property.
Stayed 2 nights in May 2024

6/10 Okay

Deborah

Travelled with family
We have been here for four days and ours room has not been clean once. I had to call room service and ask for clean towels and wash cloths, supposed to replenish the fridge with water every other day and we haven't had anymore since the one's that were there when we checked in. We have stayed at the IP several times before and this has been the worse we have seen it.
Stayed 4 nights in May 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities
The value was good compared to other casino hotels. Check-in was easy and the staff was very friendly. We ate in two restaurants on property. The bar food was not as good as the food in the Bayview Cafe. There was no cleaning service for the room over the 3 nights we were there and one of the elevators was shut down for repair. We probably would stay here again and request our room be cleaned.
Stayed 3 nights in May 2024

10/10 Excellent

Rachel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room stunk so bad.
Stayed 1 night in May 2024

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
no valet, have to walk too far to park your own car, kiosk did not work to check in. chelse at the check in desk very nice and helpful, no room service. concert was amazing good organization. no luggage carts to carry your luggage on. room very nice and clean
Stayed 1 night in May 2024

8/10 Good

Mary, Clarkston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ventilation for the smoke need more power or perhaps separation of smoke / non smoking area.
Stayed 1 night in May 2024

10/10 Excellent

Dionnka

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

6/10 Okay

Larry Davison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the morning for shower
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
Thanks for taking the time to share your rating. We hope your next visit is even better than your last!

10/10 Excellent

Davina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved spending the day at the spa and the food choices. Only complaint is beds are a bit hard and the fixtures in bathroom needed work
Stayed 2 nights in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Kendrell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

4/10 Poor

Suzonne

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from -IP on 13 May 2024
Thanks for taking the time to share your rating. We hope your next visit is even better than your last!

10/10 Excellent

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the dog barking in the next room
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

2/10 Terrible

Jacob

Disliked: Cleanliness, property conditions & facilities
Room was hot even tho air was set to lower temp. Bed was very hard and uncomfortable. Our unused clothes that was in our bag, our hair smelled like cigarette smoke from being in the room and walking through the lobby. We were in a non smoking area and room.
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We are sorry that we fell short of your expectations. Air quality is top of mind for us, as we know many of our guests can be sensitive to the smoke. We will share your comments with our team. We value your feedback and would like to make things right. Please feel free to reach out to us via our official website so that we can assist you in any way we can. We're here to help!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Eric, Church Point

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love how large the place is!
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here. Staff was friendly and helpful. Rooms are well maintained. We had a smoking room and it smelt great upon entering even after my husband smoked in there.
Stayed 3 nights in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness
Stayed 2 nights; coffee and clean towels were not provided for second night.
Stayed 2 nights in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biggest problem is a long distance from parking to hotels rooms...just travel light.
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

10/10 Excellent

Mary Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

4/10 Poor

Casey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was terrible this time. The elevator was out of order, do to being service, and the room was dated. Wallpaper is about to separate. The Bay
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Please get in touch with us directly through our official property website so we can help.

10/10 Excellent

Lashaunda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

8/10 Good

Lyndsey

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pool was a very relaxing area.
Stayed 2 nights in May 2024
Response from -IP on 13 May 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

8/10 Good

Janay

Liked: Cleanliness, staff & service, property conditions & facilities
More places to eat Free food
Stayed 1 night in Apr 2024
Response from -IP on 13 May 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Geunta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

6/10 Okay

Frances, Portsmouth

Travelled with group
Liked: Staff & service, amenities
The room (especially floors) were not clean.
Stayed 4 nights in Apr 2024
Response from -IP on 13 May 2024
Thanks for taking the time to share your rating. We hope your next visit is even better than your last!

8/10 Good

CONSTANSIA

Liked: Cleanliness, staff & service
On a positive note everything in general was pleasant. The only downside experience was on Thursday, April 28th, 2024 at the lounge -the female and only staff serving in the lounge responded so curt as to be almost rude when spoken with about ordering a drink. As a result I left the lounge and went up to the Sports Bar on the 2nd floor where the staff are much welcoming, friendly and provided a pleasant customer service.
Stayed 4 nights in Mar 2024
Response from -IP on 13 May 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -IP on 13 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the dining, the restaurants had wonderful food. The room was spacious and clean.
Stayed 3 nights in Mar 2024