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Reviews of Hilton Garden Inn Biloxi

3.5 out of 5
Hilton Garden Inn Biloxi
648 Beach Boulevard, Biloxi, MS

Reviews

8.4

Very good

Rating 10 - Excellent. 289 out of 494 reviews" "
Rating 8 - Good. 101 out of 494 reviews" "
Rating 6 - Okay. 45 out of 494 reviews" "
Rating 4 - Poor. 20 out of 494 reviews" "
Rating 2 - Terrible. 39 out of 494 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jessica S

Liked: Staff & service, property conditions & facilities
We were supposed to have a suite with an ocean view but we did not! According to front desk records we did not pay for ocean view! So, disappointed!
Stayed 1 night in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing for the weekend. The room was clean and the bed was very comfortable. Just walking distance from the hard rock casino! Will definitely stay there again
Stayed 1 night in Apr 2024

10/10 Excellent

ELIZABETH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was EXCELLENT
Stayed 1 night in Apr 2024

4/10 Poor

Jon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ceramic tile in our room was very dirty. We left dirty foot prints on the bath mat after stepping onto the ceramic bathroom floor after a shower. Pet hair accumulated on our bare feet. Thermostat would not hold a setting. It always returned to 71 F. There is no channel guide for the tv. Other than the professional that checked us in; we could not find anthing that rose above average.
Stayed 1 night in Apr 2024

2/10 Terrible

Evony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid $300 for incidental fee that I have not gotten a week later. Called that can not find where I stayed there. My stay I called for towels no one ever came had to use a big towel to bath with because I only had 2 towels as if I was limited to how many time I could take a bath. Not to mention when I called I was told I was only supposed to be charged $25 for incidentals so where did my money go ?
Stayed 2 nights in Apr 2024

10/10 Excellent

Shuntina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024

10/10 Excellent

Aimee

Travelled with family and small children
Liked: Amenities
Clean safe hotel right across from the beach
Stayed 2 nights in Apr 2024

2/10 Terrible

Mo

Stayed 1 night in Mar 2024
Response from Nancy Ducote, General Manager on 10 Apr 2024
Good evening,I sincerely apologize we did not meet your expectations and would like to further discuss your experience that resulted in your review. Please contact the hotel directly at your convenience. It is through our guest feedback that we are able to continuously improve our level of service.

8/10 Good

Hortencia

Liked: Cleanliness
Clean rooms
Stayed 3 nights in Mar 2024

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give 5 stars however was unable to check in initially due to hotel not having ability to confirm card I used. Paid for a king room and due to facility running behind on turn overs was given a double queen room which was a little disappointing, but overall clean hotel, nice beds, great area and ease of access to the beach. Would stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Jamie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

DESMOND

Liked: Cleanliness, amenities, property conditions & facilities
Great location and the beds were very comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Tangela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Will definitely be staying here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect place to stay:)
Stayed 1 night in Feb 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was okay. Huge deal breaker when you find out you have to pay $12.99 for breakfast
Stayed 1 night in Feb 2024

6/10 Okay

Laurie

Travelled with family
Disliked: Staff & service
The day before i stayed in Houston at the Hilton garden home 2 suites. They had free breakfast. My sight had surgery two days before to save her twins. We stayed in Houston tx Saturday and then on Sunday drive to biloxi, ms. The only reason i picked the location was bc the Houston location was so good and took really good care of us. The biloxi location was horrible. The room was smaller but cost the same as Houston. Breakfast was 12.95 and the lady at the desk told me that bc i went through expedia i couldn't get my honor points and i they would not look up my account. I will not stay at the biloxi location again.
Stayed 1 night in Jan 2024

6/10 Okay

Mike, Morgantown

I was disappointed that the WiFi bead not connecting to the internet. I did connect to the network so it’s not a password issue. I reported it to the front desk. He said they had trouble a day or two ago. Unfortunately it never worked. Probably a simple solution of rebooting the server.
Stayed 2 nights in Jan 2024

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and nice. Loved the 1st floor was parking.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean and safe.
It was a quick trip but very pleasant stay. Customer service was great. The room was spacious and clean. I do plan to come back.
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca, Ozark

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, employees super friendly and walkable to casinos and restaurants. We had a pet and the fee was reasonable compared to others. Definitely stay again .
Stayed 3 nights in Dec 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Jacquelyn, St. Augustine

Travelled with partner
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Nancy on 30 Dec 2023
Good afternoon. Thank you for your feedback and we apologize we did not meet your expectations during your visit. Please know we strive to provide outstanding customer service to each and every guest. We hope you will give us an opportunity to exceed your expectations in the future.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. We had a water view suite that was very nice. Downside..TV cable was terrible, only got a handful of channels. The breakfast buffet was a little pricey for the options available. We would stay again but please fix the tv reception.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023

10/10 Excellent

MATTHEW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Carmella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Yvette

Travelled with family
Liked: Staff & service
It was clean and safe hotel. I slept well after a long day of driving! My only issue was I asked for a view of the water but instead got a view of a roof top with what looked like AC units. Not pleased!
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Debra

Travelled with family
Liked: Amenities
Everything
Stayed 1 night in Nov 2023

8/10 Good

Corriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place that my mother could walk to, to eat was Waffle House. Hard to walk across the street to the beach (a very busy road)
Stayed 3 nights in Oct 2023

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goos hotel, but disappointing restaurant facility.
I was disappointed in the quality of the breakfast provided, especially since it was not free. The selection was poor and the toaster didn't work. I have had better breakfasts at other Hilton hotels - why not in Biloxi? Also I enjoy a drink before retiring in the evening, but the bar was closed when we went for a drink at 9 pm. We had to walk up the street and get our drink in the unpleasant smoke smelling Hard Rock.
Stayed 1 night in Oct 2023

8/10 Good

Nakila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The hotel was nice and clean. The location was near everything. Overall we enjoyed and would stay there again.
Stayed 2 nights in Oct 2023

2/10 Terrible

LaToya

Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Marlo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Sep 2023

10/10 Excellent

Charise

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for placing us in another so promptly

10/10 Excellent

Mileyka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice large room, staff was nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Sep 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Great! Very clean!!! Friendly check-in as well. Within walking distance to several restaurants and other entertainment.
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get rooms ready on time !!!
Check in was at 3pm but the room wasn't ready until 5PM. This was upsetting but the staff was very friendly and the room was clean. Other than Check in time being delayed all else was great !!!
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Stayed 1 night in Sep 2023

6/10 Okay

denise

Stayed 3 nights in Aug 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds clean everything was excellent
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, close to everything.
Stayed 2 nights in Aug 2023

8/10 Good

Tommy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Room was nice. Had a good stay.
Stayed 1 night in Aug 2023