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Reviews of Comfort Suites Biloxi - Ocean Springs

2.5 out of 5
Comfort Suites Biloxi - Ocean Springs
14001 Big Ridge Road, Biloxi, MS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 395 out of 647 reviews" "
Rating 8 - Good. 181 out of 647 reviews" "
Rating 6 - Okay. 43 out of 647 reviews" "
Rating 4 - Poor. 15 out of 647 reviews" "
Rating 2 - Terrible. 13 out of 647 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Virgilio, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge bathroom and plenty of room inside the room! Very clean and staff were kind.
Stayed 1 night in May 2024
Response from mft on 27 May 2024
Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Friendly staff
Stayed 1 night in May 2024
Response from mft on 24 May 2024
Thank you. We hope to see you again.

10/10 Excellent

Sahara

Quiet!!
Stayed 1 night in May 2024
Response from mft on 20 May 2024
Thank you. We hope to see you again.

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from mft on 10 May 2024
Thank you

10/10 Excellent

Natasha

Stayed 3 nights in Apr 2024
Response from mft on 20 May 2024
Thank you. We hope to see you again.

10/10 Excellent

Chris

Stayed 1 night in Apr 2024
Response from mft on 20 May 2024
Thank you. We hope to see you again.

8/10 Good

Sherry

Liked: Staff & service, amenities, property conditions & facilities
It’s a nice place an the staff r wonderful
Stayed 1 night in Apr 2024
Response from MFT on 18 Apr 2024
Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Billy

Stayed 2 nights in Apr 2024
Response from Thank you on 6 May 2024
Thank you

8/10 Good

Cat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff; prompt, professional service; clean room & good food/coffee; sofa in room 225 needs to be replaced.
Stayed 1 night in Apr 2024
Response from mft on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Biloxi - Ocean Springs. Hope to see you again.

6/10 Okay

Natavia

Travelled with family
Overall nice
Stayed 2 nights in Mar 2024
Response from mft on 1 Apr 2024
Thank you Hope to see you again,

6/10 Okay

Jasmine

Travelled with family
Disliked: Cleanliness
Okay stay for one night. Not very clean.
Stayed 1 night in Mar 2024
Response from mft on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Biloxi - Ocean Springs.

10/10 Excellent

Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from mft on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Biloxi - Ocean Springs. We hope to see you again.

8/10 Good

Annette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly & helpful. The property was very clean. Room was very comfortable. The breakfast, however, was not very good. The eggs tasted like powdered eggs were used. The orange juice tasted like it did not have enough water mixed with the concentrate.
Stayed 2 nights in Feb 2024
Response from mft on 29 Feb 2024
Thank you

8/10 Good

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice
Stayed 1 night in Feb 2024
Response from mft on 26 Feb 2024
Thank you. Hope to see you again.

10/10 Excellent

Krishana

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from mft on 22 Feb 2024
Thank you

8/10 Good

Clayton

Travelled with family and small children
No thrills or over kill, however very clean and the staff was nice enough. Location to 110 to the Casinos is very convient. From the hotel to the IP was 7 miles. I would gladly stay again. Not to mention the room size was a plus as well.
Stayed 1 night in Feb 2024
Response from MFT on 20 Feb 2024
Thank you so much for the input. We look forward to seeing you again!

2/10 Terrible

Joseph

Travelled with partner
The bathroom was not clean 😕. There were dirty towels when we walked in. The toilet sit had pee stains allover. I was just so tired to even complain.
Stayed 1 night in Feb 2024
Response from MFT on 20 Feb 2024
We do apologize! Had you notified front desk we would have taken care of the problem immediately. Housekeeping was notified.

10/10 Excellent

Tammie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great stay
Stayed 2 nights in Jan 2024
Response from mft on 30 Jan 2024
Thank you. We hope to see you again.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice property. Convenient to casinos.
Stayed 2 nights in Dec 2023
Response from Thank you on 15 Jan 2024
Thank you. Hope to see you again.

4/10 Poor

Barbara

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Just awful!
The room was clean and very accommodating. We had high hopes for the overnight stay. But the heater did not work and had to be replaced around 11 PM. We could not go to sleep because there was a hole in the wall to the outside, while the heater was being replaced. I would really like a refund.
Stayed 1 night in Jan 2024
Response from mft on 15 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Around 8:30 PM I personally came to your room to check the heater. We called maintenance and we had hot air coming out of the heater. The temperature was 71 and would have reached the desired temp of 71-72 that you wanted. You requested that we change the heater. Maintenance did explain that it may take an hour to change. I sorry but we did all we could.

8/10 Good

Bharat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As expected
Convenient location and good customer service. Nothing spectacular. As expected.
Stayed 4 nights in Jan 2024
Response from mft on 15 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Biloxi - Ocean Springs. We hope to see you again soon.

10/10 Excellent

Melody, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from mft on 15 Jan 2024
Thank you

10/10 Excellent

Latonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thank you on 8 Jan 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Thomas

Stayed 3 nights in Dec 2023
Response from mft on 29 Jan 2024
Thank you. We hope to see you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from mft on 31 Jan 2024
Thank you

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay
The stay was great no complaints
Stayed 3 nights in Dec 2023
Response from mft on 1 Jan 2024
Thank you. Hope to see you again.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful, the only issue was the restrictor in the shower head.
Stayed 2 nights in Dec 2023
Response from mft on 1 Jan 2024
Thank you. Hope to see you again.

10/10 Excellent

Michelle

Stayed 2 nights in Dec 2023
Response from mft on 11 Dec 2023
Thank you. Hope to see you again.

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll stay again
I requested a quiet room for a weeks stay. Upon checking in & out, Marie was very kind. It was comfortable, tidy and quiet. Had everything I needed to work, rest and reset. My only small complaint was that it didn’t seem like a few of the surfaces had been wiped down and the tub surround had spots of black mildew that should be addressed. Other than that, it was an easy location and a quick drive back to the airport.
Stayed 7 nights in Nov 2023
Response from mft on 11 Dec 2023
Thank you. Hope to see you again.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mft on 5 Dec 2023
Thank you. Hope to see you again.

8/10 Good

Dianna

Business traveller
Liked: Cleanliness, staff & service
Glenn up front was so great!!!
Stayed 1 night in Nov 2023
Response from mft on 5 Dec 2023
Thank you. I will share your compliment with Glenn. Hope to see you again.

10/10 Excellent

Timothy

Liked: Amenities
Brandi at front desk was so helpful finding a perfect room for peace and quiet. It was a wonderful stay.
Stayed 2 nights in Nov 2023
Response from mft on 29 Nov 2023
Thank you

10/10 Excellent

Ali

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great quality and comfort for the price. The hotel is clean and quiet. The bed is too firm for my liking, but I sleep best with pillow top. The room was as expected and matched the description perfectly. Breakfast was surprisingly good and fresh. Definitely a welcome part of the stay after traveling so far.
Stayed 3 nights in Nov 2023
Response from mft on 28 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Biloxi - Ocean Springs.

10/10 Excellent

Harvey

Stayed 1 night in Nov 2023
Response from mft on 1 Jan 2024
Thank you. Hope to see you again.

10/10 Excellent

Katy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great for the price except the coffee. Coffee wasn’t drinkable.
Stayed 1 night in Nov 2023
Response from MFT on 22 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Biloxi - Ocean Springs.

6/10 Okay

Karlas

Travelled with partner
The property was pretty clean. Staff was friendly. Breakfast was full. There was a bit of hair left in our bathroom. And the room was very hot that night. I awakened twice to turn the air down but it did not seem to be functioning properly and we were left uncomfortable.
Stayed 1 night in Nov 2023
Response from mft on 20 Nov 2023
I'm sorry about the air. Front desk is available 24 hours 7 days a week. Sometimes the may be a problem with the wall thermostat Please contact them when any issues arise. We will address the issue no matter what time of the night or day.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from mft on 17 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Biloxi - Ocean Springs.We hope to see you again.

10/10 Excellent

Patrick G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure
Stayed 1 night in Nov 2023
Response from mft on 13 Nov 2023
Thank you. Hope to see you again.

10/10 Excellent

Harvey

Stayed 1 night in Nov 2023
Response from mft on 28 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Biloxi - Ocean Springs.

10/10 Excellent

Fletcher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and really nice room with affordable prices
Stayed 1 night in Oct 2023
Response from mft on 30 Oct 2023
Thank you. We hope to see you again.

10/10 Excellent

Wanda

Stayed 2 nights in Oct 2023
Response from mft on 16 Oct 2023
Thank you. Hope to see you again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from mft on 12 Oct 2023
Thank you. Hope to see you again.

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from mft on 10 Oct 2023
Thank you. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from mft on 30 Oct 2023
Thank you

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Boys concert
Room was very clean. Staff very friendly. Hot water was great.,would stay again.
Stayed 1 night in Oct 2023
Response from mft on 9 Oct 2023
Glad you enjoyed your stay. Hope to see you again.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from mft on 9 Oct 2023
Thank you

10/10 Excellent

Lori

Stayed 1 night in Sep 2023
Response from mft on 3 Oct 2023
Thank you. Hope to see you again.

10/10 Excellent

Bridget

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room decor.
Stayed 1 night in Sep 2023
Response from mft on 2 Oct 2023
Thank you. We hope to see you again.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent the staff was excellent as well everything was great
Stayed 2 nights in Sep 2023
Response from mft on 26 Sept 2023
Thank you. We hope to see you again.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Sep 2023
Response from mft on 25 Sept 2023
Thanks for staying with us. We appreciate your feedback!