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Reviews of Radisson Collection Bilbao

5 out of 5
Radisson Collection Bilbao
Calle Gran Via 4, Bilbao

Reviews

9.2

Wonderful

Rating 10 - Excellent. 111 out of 158 reviews" "
Rating 8 - Good. 30 out of 158 reviews" "
Rating 6 - Okay. 12 out of 158 reviews" "
Rating 4 - Poor. 2 out of 158 reviews" "
Rating 2 - Terrible. 3 out of 158 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Suited our needs perfectly
Stayed 4 nights in Mar 2024
Response from Alessandra on 25 Apr 2024
Dear Heather,We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Hotel ManagementRadisson Collection Hotel, Gran Via Bilbao

10/10 Excellent

sidney

Stayed 3 nights in Feb 2024
Response from Daniel Román, Service Manager on 19 Feb 2024
Dear Sidney, Thank you so much for your review. We are delighted to know that you enjoyed your stay with us. We are looking forward to welcoming you again. Kind regards.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent dining , very clean and comfortable. Staff very friendly and helpful .
Stayed 3 nights in Jan 2024
Response from Daniel Román, Service Manager on 29 Jan 2024
Dear Pamela, Thank you for your review. We are delighted to know that you enjoyed your stay with us. We are lloking forward to welcoming you in the near future. Kind regards.

10/10 Excellent

Yousef, Las Cruces

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing, the view was beautiful, the staff were very friendly and helpful, the location was perfect. In summary the best hotel in town don’t look anywhere else.
Stayed 7 nights in Dec 2023
Response from Jordi B on 26 Dec 2023
Dear Yousef,Thank you for your kind review.We look forward to your next visit!Kind regards,

10/10 Excellent

Annwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given an opportunity to upgrade to a junior suite for 5 euro per night before our arrival which was a great deal. Imagine our surprise when we arrived to find out we had been upgraded to a suite!! From the photos it looks like all the rooms share the same standard of decor and fittings which are stylish and contemporary. Check in, spa and breakfast service staff were all fantastic. Pool and sauna area are nice and relaxing after a long day walking. The hotel is a good all-rounder and any not so great reviews don’t seem justified. Any initial opening teething issues seem to have been long resolved. I don’t mind paying a little extra for the spa as I’m assuming it helps to keep the room costs down for those who don’t want to use it. You will or almost have the place to yourself so it’s worth paying. Breakfast options are good and thankfully the coffee was not a nespresso machine like other seemingly 5star places I’ve stayed. We had to get pillows and duvet changed from feather to hypoallergenic as I forgot to ask at initial reservation. This was done swiftly and without being made to feel like it was a hassle. I’m not a morning person at all so I must say a big thank you to breakfast service team for making me feel chilled and relaxed and having genuine kind smiles on their faces when I was trying to wake up. My partner works in hospitality so I appreciate how hard the people are working to provide the level of service we received. Thanks for a wonderful stay
Stayed 3 nights in Dec 2023
Response from June Salazar Garcia on 14 Dec 2023
Dear Annwen, Thank you for your good review We will continue to improve and look forward to welcoming you back,Yours sincerely,

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely option for Bilbao
Great location in Bilbao. Room is well-appointed, especially the bathroom. It's always nice to have two sinks when traveling with a partner. Being able to screencast to the tv was nice. The rooftop bar is lovely, it was a little chilly at night, so we couldn't stay as long as we would have liked. Staff were extremely friendly and seemed to enjoy their jobs.
Stayed 1 night in Nov 2023
Response from June Salazar on 20 Nov 2023
Dear Adrienne,Thank you for your time and for appreciating our work, It is great that you enjoyed your stay with us, the design of the rooms is designed to make travelling as a couple much easier, We hope to see you soon, Yours sincerely,

6/10 Okay

Nicholas

Liked: Property conditions & facilities
Pleasant but nothing great
The final stop on our 3 month trip around Europe, and slightly disappointing for a ‘5*’ Nothing bad, not nothing great. As a gold member I was given a voucher to enjoy a roof top drink, but was only allowed a very limited selection of drinks, not even a cheap cava included. Not the service you’d expect from a 5* but the staff were limited by hotel rules.
Stayed 2 nights in Nov 2023
Response from June Salazar on 20 Nov 2023
I am sorry for the inconvenience caused during your stay,We will take notes to continue our improvement,It was a real pleasure to have you stay with us.Yours sincerely,

10/10 Excellent

RUBEN, AUSTIN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved my stay at the Raddison Collection Bilbao. Excellent location and super friendly staff. Restaurant, gym, room were all excellent. Dining at the onsite ENEKO restaurant was superb! Thank you.
Stayed 3 nights in Nov 2023
Response from June Salazar on 16 Nov 2023
Thank you Ruben for appreciating our work, It is true that in the Basque Country we have an excellent gastronomy,It is fantastic that you enjoyed your stay, We hope to see you again soon, Yours sincerely,

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooftop breakfast area very peaceful and staff very friendly
Stayed 6 nights in Aug 2023
Response from June Salazar on 23 Oct 2023
Dear Alexander,Thank you for your review,It has been a real pleasure to welcome you at Radisson Collection Bilbao,Sincerely,

10/10 Excellent

Catherine

Stayed 2 nights in Oct 2023
Response from June Salazar on 17 Oct 2023
Thank you for your review,It has been a real pleasure to welcome you to the Radisson Collection Bilbao,We look forward to seeing you soon,

6/10 Okay

Dana

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Accommodations are nice and location is good. Staff are somewhat less than friendly/helpful and housekeeping is problematic. We had two very dirty teapots, didn’t get basics like washlclothes or glasses replenished and had to call and ask for them every day. They also take control of the AC at night and the rooms get very hot. I wouldn’t stay there again despite the nice rooms and rooftop bar due to staff and housekeeping issues. We had to call or stop at the desk multiple times per day to get basics that were supposed to be supplied to us. One call we had to request 5 things…just became the daily ritual.
Stayed 6 nights in Oct 2023
Response from June Salazar Customer service trainee on 17 Oct 2023
Dear Dana , We are sorry for the inconvenience caused during your stay, We will continue to improve.It was a real pleasure to welcome you to the Radisson Collection Bilbao, We look forward to seeing you soon,

10/10 Excellent

Salma, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and the location was great. The only issue I had was that it was a weekend and there was a fair amount of street noise.
Stayed 2 nights in Oct 2023
Response from June Salazar on 9 Oct 2023
Thank you for your review Salma, We are sorry for the inconvenience caused during your stay,It has been a great pleasure to welcome you to the Radisson Collection Bilbao, Yours sincerely,

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jon was so gracious and accommodating! He took great care of us when our shower wasn’t working properly. We felt very pampered at this lovely hotel.
Stayed 1 night in Sep 2023
Response from June Salazar on 9 Oct 2023
Thank you for your review Kathleen, It was a real pleasure to welcome you to the Radisson Collection Bilbao,We look forward to seeing you soon,

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but not great
We reserved a Jr. Suite and upon checking in asked for a quiet room. We were goven a room on the 1st floor. While it was not on the main street side, it bordered a pedestrian street which became obnoxiously loud due to the many bars. The room itself was a nice size but very poorly lit. The bathroom had a nightlight which was good to burn overnight. A tub was also available. We opted for the onsite breakfast and there was a very nice assortment of cereal, bread, fruit, sliced jamon and turkey, cheese, yogurt and a menu containing omelets and weekly Basque specialty items. One automatic coffee maker for everything from espresso to cafe Americano. The rooftop bar didn’t get much use by us due to poor weather: there is almost no seating with protection from rain.
Stayed 4 nights in Sep 2023
Response from June Salazar on 9 Oct 2023
Dear Terence,We are sorry for the inconvenience caused during your stay, It was a real pleasure to welcome you to the Radisson Collection Bilbao,We look forward to seeing you soon,

8/10 Good

Michael

Stayed 3 nights in Apr 2023
Response from June Salazar on 17 Oct 2023
Thank you for your review, It has been a real pleasure to welcome you to the Radisson Collection Bilbao,We look forward to seeing you soon,

6/10 Okay

Maylen

Disliked: Cleanliness, property conditions & facilities
Recien estuve en el hotel , La habitacion estaba con mucho polvo , no toallas suficientes y un calorrrr . Acabe durmiendo con la ventana abierta. Igual oscuridad en la habitacion y pasillos. Y cuenta tres habitaciones reservadas en las mismas condiciones . Un 10 al staff del front desk super amables . Si no hubiera sido por eso hubiera pasado mejor .
Stayed 1 night in Sep 2023
Response from June Salazar on 9 Oct 2023
Gracias por su review Maylen,Lamento las molestias ocasionadas durante su estancia,Ha sido un autentico placer darle la bienvenida a Radisson Collection Bilbao ,Esperemos poder verle pronto ,

10/10 Excellent

Victor, Maple

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great as expected.
Stayed 2 nights in Sep 2023
Response from Jordi Boán on 24 Sept 2023
Estimado Victor,Muchas gracias Daniel por una reseña tan positiva.Esperamos volver a verte pronto.Un saludo,Jordi BoánService Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jordi Boán on 24 Sept 2023
Thank you for your wonderful review.We look forward to your next stay.Kind regards,Jordi BoánService Manager.

10/10 Excellent

Will Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodations in our suite. Very clean. Odd shower situation in the middle of the room made for a huge slip hazard. The hotel is located on a busy corner by a roundabout. The shopping place and train station across the street draws a lot of people loitering, street salespeople, and some seediness that made us wary at night.
Stayed 2 nights in Sep 2023
Response from Jordi Boán on 24 Sept 2023
Dear Will,Thank you for your wonderful review.We look forward to your next stay.Kind regards,Jordi BoánService Manager.

8/10 Good

Stephanie

Liked: Staff & service, property conditions & facilities
Our first room had a foul smell. Safe kindly chamged it for us.
Stayed 1 night in Sep 2023
Response from Jordi Boán on 24 Sept 2023
Dear Stephanie,Thank you for your nice review.We look forward to your next stay.Kind regards,Jordi BoánService Manager.

10/10 Excellent

Kyle, Los Ranchos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an ideal location. We arrived by train and the hotel is right around the corner — and close to everything! The staff was outstanding and very helpful. Try the breakfast buffet; it’s a great value for good food and convenience.
Stayed 2 nights in Sep 2023
Response from Jordi Boán on 24 Sept 2023
Dear Kyle,Thank you for your nice review.We look forward to your next visit.Kind regards,Jordi BoánService Manager.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice contemporary hotel
A very smart modern hotel in a downtown part of Bilbao. Lively part of town. Very nice room and comfortable. Would have rated 5* had I not just stayed in a different 5* somewhere else that went the extra mile!
Stayed 1 night in Aug 2023
Response from Jordi Boán on 24 Sept 2023
Dear John,Thank you for your nice review.We look forward to your next visit.Kind regards,Jordi BoánService Manager.

10/10 Excellent

preeda

Travelled with family
Liked: Property conditions & facilities
very good
Stayed 1 night in Sep 2023
Response from Jordi Boán on 24 Sept 2023
Dear Preeda,Thank you for your kind review.Best regards,Jordi BoánService Manager.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, friendly and helpful staff. The pool experience wasn’t the best and I’m surprised that we had to pay for it. Aside from that, a wonderful stay.
Stayed 3 nights in Aug 2023
Response from Jordi Boán on 24 Sept 2023
Dear Monica,Thank you for your kind review.We enjoyed your stay at the hotel and look forward to your next visit.Best regards,Jordi BoánService Manager.

6/10 Okay

Patrick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
No parking. Difficult access
Stayed 2 nights in Aug 2023
Response from June Salazar on 9 Oct 2023
Thank you for your review Patrick,It was a real pleasure to welcome you to the Radisson Collection Bilbao,We look forward to seeing you soon,

8/10 Good

Lucy

Travelled with family
Great location, lots of shops and restaurants nearby and easy walk to the old town and Guggenheim. We were impressed by one member of staff who went above and beyond to explain how the buses and metro work so we could explore further. However other members of staff were not as helpful, we had problems with our rooms (including trying to get fresh towels) and they seemed reluctant to help. Also the breakfast is overpriced and poor - the porridge was inedible. We had to use the hotel for breakfast for one morning because of the time we had to leave, but I definitely recommend not booking the hotel breakfast and go to one of the many cafes nearby.
Stayed 3 nights in Aug 2023
Response from Jordi Boán on 24 Sept 2023
Dear Lucy,Thank you for your kind review.We hope to see you again soon.Best regards,Jordi BoánService Manager.

6/10 Okay

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from June Salazar on 9 Oct 2023
Thank you for your review Ian,It was a real pleasure to welcome you to the Radisson Collection Bilbao,We look forward to seeing you soon,

8/10 Good

Yanis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Aug 2023
Response from Jordi Boán on 24 Sept 2023
Dear Yanis,Thank you for your kind review.We hope to see you again soon.Best regards,Jordi BoánService Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I recently stayed at the Radisson in Bilbao and had an absolutely wonderful experience. I arrived early and was able to check in without any problems. The staff was incredibly friendly and helpful, both the reception and bar staff were great. The food at the hotel restaurant was top quality, and the rooms were clean and modern. I would definitely recommend this hotel to anyone looking for a great place to stay.
Stayed 1 night in Aug 2023
Response from Jordi Boán on 24 Sept 2023
Thank you for your kind review.We hope to see you again soon.Best regards,Jordi BoánService Manager.

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jordi Boán on 24 Sept 2023
Estimado Enrique,Muchas gracias por su valoración.Esperamos volver a verle pronto.Un saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Jordi Boán on 24 Sept 2023
Thank you for your kind review.Best regards,Jordi BoánService Manager.

10/10 Excellent

Carina

Stayed 4 nights in Aug 2023
Response from Jordi Boán on 24 Sept 2023
Dear Carina,Thank you for your kind review.Best regards,Jordi BoánService Manager.

2/10 Terrible

Yin How

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very disappointed at this hotel. My luggage was stuck at airport without toothbrush, and hotel ran out of toothbrush and unable to provide basic stuff, very surprise this is a 5 star hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Bilbao
The Radisson was amazing. Very clean and comfortable.
Stayed 3 nights in Jul 2023
Response from Jordi Boán on 24 Sept 2023
Dear Marco,Thank you for your kind review.Best regards,Jordi BoánService Manager.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly & very helpful staff. Location is terrific and we loved the terrace bar.
Stayed 1 night in Jul 2023
Response from Jordi Boán on 28 Jul 2023
Dear Mary,It was a pleasure to host you at our hotel.We look forward to your next visit and, until then, safe travels.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We stayed at several different hotels for this vacation and this was by far the best! Excellent location right in the middle of everything. The staff was very friendly and helpful
Stayed 1 night in Jul 2023
Response from Jordi Boán on 28 Jul 2023
Dear Juan,Thank you for such a wonderful review.We look forward to your next stay,

10/10 Excellent

Alex

Stayed 1 night in Jul 2023
Response from Jordi Boán on 28 Jul 2023
Dear Alex,Thank you for your kind review.Best regards.

10/10 Excellent

Marcos, The Woodlands

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property very near from all the attractions in Bilbao. If you plan to rent a car be mindful that the property does not have a parking lot. Even though they have a partnership with a near (4 blocks away) public parking lot, if it gets full you will need to look for an alternative.
Stayed 3 nights in Jul 2023
Response from Jordi Boán on 28 Jul 2023
Dear Marcos,Thank you for your kind review.We look forward to your next visit,Kind regards.

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great staff
Stayed 2 nights in Jul 2023
Response from Jon Dopozo Alava on 9 Jul 2023
Dear guest,Thank you for the assessment, we hope see you again.Kind regards.

2/10 Terrible

Paula

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Jon Dopozo Alava on 7 Jul 2023
Dear guest, we regret that your stay was not as good as you wish and we wanted to know where did we fail to fix the problem and try to give the best of us in your next stay.Kind regards from Bilbao.

8/10 Good

Mohammed

Stayed 2 nights in Jun 2023
Response from Oihana Fernández on 3 Jul 2023
Dear Mohammed, we appreciate the rating you left us and we hope to see you soon in the future! Best regards, Guest Service Team

8/10 Good

John Alastair

Travelled with family
Liked: Cleanliness, staff & service
The breakfast was excellent and the staff really good. The lack of a lounge with a cafe was a shame - the rooftop cafe was restricted in time of day it was open and often full . The service there was very slow. The restaurant food was excellent but so specific that eating there once was sufficient and a wider choice of cuisine would have been good.
Stayed 5 nights in Jun 2023
Response from Jon Dopozo Alava on 29 Jun 2023
Dear guest, we appreciate the rating you have given us and we regret that the cafeteria service was slow, we hope to improve and offer you a service up to par on your next visit.Best regards.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Jon Dopozo Alava on 30 Jun 2023
Dear guest,Thank you for your assessment, we are pleased that your stay was satisfactory.Kind regards.

8/10 Good

Ketan

Stayed 3 nights in Jun 2023
Response from Jordi Boán on 28 Jul 2023
Thank you Ketan for your good review.Kind regards,

10/10 Excellent

Norberto, CDMX

Liked: Cleanliness, property conditions & facilities
Muy buen hotel en todo Vale la pena Mario
Stayed 5 nights in Jun 2023
Response from Jon Dopozo Alava on 22 Jun 2023
Estimado Cliente, agradecemos las valoraciones que nos ha dado y esperamos verle de nuevo.Un cordial saludo.

10/10 Excellent

Joseph

Stayed 5 nights in Jun 2023
Response from Jon Dopozo Alava on 6 Jul 2023
Dear guest,Thank you for the assessment, we are pleased that your stay was satisfactory.Kind regards.

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location as well as staff were excellent as well as friendly. Liked hotel style
Stayed 1 night in Jun 2023
Response from Jon Dopozo Alava on 22 Jun 2023
Dear guest, thank you for your comments, the hotel staff will be pleased to see you again.Best regards.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bilbao Radisson has it going on!
We have been in Spain for almost two weeks and this was a welcome respite from the moment of our arrival. Very welcoming staff, beautiful, and spacious accommodations. The spa area is very tranquil. The rooftop bar was quite the happening place. All in all a great place to stay and a great value.
Stayed 1 night in Jun 2023
Response from Jon Dopozo Alava on 22 Jun 2023
Dear guest, thank you for your comments and we are glad you enjoyed the rooftop bar and the SPA.Kind regards.

10/10 Excellent

stephen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great time in beautiful Bilbao
Reception crew was wonderful and very helpful with directions for dinning and museums. Hotel in excellent location and walk everywhere. Roof top bar was fun and bartender was the best!
Stayed 1 night in Jun 2023
Response from Jon Dopozo Alava on 22 Jun 2023
Dear guest, we appreciate your comments and the reception team will be delighted with your feedback. We are glad you enjoyed the rooftop bar and our waiters.Kind regards.

8/10 Good

William

Stayed 2 nights in May 2023
Response from Jon Dopozo Alava on 23 Jun 2023
Dear guest, thank you for the score, we hope se you again in our hotel.Kind regards.