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Reviews of Hotel Basant Vihar Palace

4 out of 5
Hotel Basant Vihar Palace
NH - 15 Ganganagar Road, Bikaner, Rajasthan

Reviews

6.0
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

7.4/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Basant Vihar was the worst experience and staff was rude and not at all co-operative. The breakfast menu was pathetic with no variety and Aloo Bhaji served was of previous day and smelling. When I complained to co-ordinator & manager, there was no polite response from him. After multiple calls, no water was served in the room. I won't recommend this hotel who do not value customer service.
Stayed 1 night in Dec 2020

10/10 Excellent

Dharamvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Best food I have ever had & excellent service with supporting staff
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from hbvp on 8 Dec 2018
Thanks for your review, welcome for comes again