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Reviews of SureStay Plus Hotel by Best Western Lehigh Valley

3 out of 5
SureStay Plus Hotel by Best Western Lehigh Valley
300 Gateway Dr, Bethlehem, PA

Reviews

7.4

Good

Rating 10 - Excellent. 297 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 119 out of 1001 reviews" "
Rating 2 - Terrible. 88 out of 1001 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

James

Disliked: Amenities, property conditions & facilities
This property was a flashback to the old 70s motels. Very outdated. Don’t expect much.
Stayed 4 nights in May 2024

6/10 Okay

Annette

Disliked: Cleanliness, staff & service
Upon my arrival I smelled mold, I'm highly allergic. Hallways are dark and there are no elevators to the second floor. Had to carry my luggage up one flight. My rooms view, a ripped curtain and dirty windows.
Stayed 2 nights in May 2024

4/10 Poor

Julian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The toilet bowl was very short. The shower curtain had mildew. The carpeting looks worn. Lots of dogs at the hotel due to a dog show on the premises as a result some barking during the night.
Stayed 1 night in May 2024
Response from Jeff S on 21 May 2024
thank you for taking a moment to tell us of your experience. Your comments will be shared with our housekeeping & maintenance teams to put improvement plans in place so we can provide a better experience for our guests.

2/10 Terrible

Brittani

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When me and my family arrived to check in at 4 was told our rooms was not ready 10-15 mins turned into 45 mins there is no elevator room door would not open stood in the hallway for additional 15 mins waiting for maintenance and the young lady at the front desk was not pleasant at all never again
Stayed 1 night in May 2024
Response from Jeff S on 21 May 2024
Brittani,Thank you for bringing these concerns to my attention. On behalf of our entire team please accept our apologies, we certainly can do better than this. Your feedback will be shared with our team and used as a tool to improve our service for all our guests.

8/10 Good

Sandra

Stayed 3 nights in May 2024

2/10 Terrible

Tyler

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACH I repeat a roach was found crawling over my foot and I told front desk and no accommodations were presented!!!! The front desk lady spoke very loudly and pretty much told everyone in that front lobby my room number!!!! RUN
Stayed 2 nights in Apr 2024

4/10 Poor

ERIC

Disliked: Cleanliness, amenities, property conditions & facilities
Room was small bathroom was falling apart. Cracks in the walls and ceiling
Stayed 1 night in May 2024

4/10 Poor

Peter

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom sink would not drain properly and when it did drained on to bathroom floor. Pool side/garden door had no chain to secure door and no key card would open door despite numerous cards being reprogrammed. Door from inside hotel did not work either and had to be propped open with an ashtray. I checked in Friday and left Sunday and door was like that for 2 days.
Stayed 2 nights in Apr 2024

2/10 Terrible

Paula

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This hotel was filthy. The grounds were unkempt and not taken care of. The key cards did not work. When asked for towels they told us they did not have anymore. The toilet and sink were not working properly. I’m actually going to reach out to the property to make a formal complaint.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a vintage feel to it that I like. The staff is professional, friendly, and responsive to my needs. (Which isn’t a whole lot because everything is in order). Parking is convenient. Ive stayed there 3 times in the last year its my “go to hotel” when I go visit Bethlehem. Its near a freeway so shopping is aprox 10-15 min drive. I just hope they dont raise the prices because of this review! Lol
Stayed 7 nights in Apr 2024

4/10 Poor

Roberta

Stayed 1 night in Apr 2024
Response from Jeff S on 21 May 2024
Thank you for taking the time for our survey. This survey is used to implement changes and improvements so we can provide a better experience for our customers going forward.

8/10 Good

Wayne

Business traveller
The Receptionist Are very friendly and helpful.
Stayed 1 night in Apr 2024

2/10 Terrible

Glory, Willimantic

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not allowed to do early check in (even tho there were plenty of rooms) bathtub was dirty and faucet handle was broken. Hallways were very dirty, breakfast was horrible. Asked for the laundry room and was told Inhad to walk to the hotel next door to do laundry. Way too Many guest complaining… We were a family of 4 (two children) would NOT stay there again.
Stayed 1 night in Apr 2024

6/10 Okay

Gina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived for check in and provided our room. We were able to access the outside entrance w key card; however, the key didn’t wok in our door. Went to front desk to advise. Was told maintenance needed to reprogram the door. Waited over 10 mins. Went back downstairs, mind you there is no elevator at this location. Asked for a new room, which I feel they should have provided once I mentioned that the key didn’t work. It was well after the 4:00 check in time that we were checking in. Maintenance did however come and reprogram our original room we stayed in that room. The towels had some staining on them and there was visible mold around shower tiles. The tub spigot leaked. The breakfast was a hot breakfast with multiple choices. We have stayed here before and never had these issues prior.
Stayed 1 night in Apr 2024

6/10 Okay

Malaysha

Business traveller
Disliked: Cleanliness, staff & service
Room was fairly clean. No housekeeping the entire stay. It was hair on the towels they had in the bathroom. It was an okay stay overall.
Stayed 6 nights in Apr 2024

6/10 Okay

William

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Toilet needed to be wiped down. General dirt in corners and on floor.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Business traveller
Liked: Staff & service
Didn't like that i couldn't take my breakfast back to my room or be able to make a second meal for my girlfriend
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephanie, Newark

Liked: Staff & service, amenities
Needs some renovations. But the staff are always friendly, and the hot breakfast is really good! Convenient for me when I go to Wind Creek.
Stayed 1 night in Mar 2024

4/10 Poor

Brittany

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room we stayed in...the bed broke when i sat down. Moved to a room 4 doors down. The microwave didnt work and there was a stain on one of the sheets. Also there was no elevator to carry suitcases, we had to walk up a flight of stairs.
Stayed 1 night in Mar 2024

6/10 Okay

Leo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice place to stay.
The room was very spacious and very enjoyable. The only issues I had was that the soda machines were not working properly. Other than that, I was very glad I stayed.
Stayed 2 nights in Feb 2024

2/10 Terrible

Kristina

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel smelled straight up after cigarette smoke, the mattress dented in. Overall the room and hotel ran down. Avoid. We ended up leaving immediately
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Stayed 1 night in Jan 2024

8/10 Good

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Day Trip
Everything was good, except the bed was very comfortable.
Stayed 1 night in Jan 2024

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bruce, Vienna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lakeith

Liked: Cleanliness, staff & service, property conditions & facilities
Price was right
Stayed 1 night in Jan 2024

4/10 Poor

Alyshia, Cranford

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This property is in dire need of an upgrade. The steps to upstairs feel aluminum as you walk and sort of give. The room had light switches that did nothing, and outlets that did not work. I had to move the microwave to the desk to use it. Two of the lamps did not turn on. The shower was fine at times and others was vibrating and making a loud knocking sound. The toilet was entirely too close to the bathroom door. There were holes in the wall. I killed two flies in the room, that were in there when I got there. And lastly, the heat was inconsistent. It was blowing like crazy and it didn’t matter if it was on auto or not. I was there for an event and the manager was ridiculous about set up time. All other staff I interacted with, were friendly and helpful.
Stayed 2 nights in Jan 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Just Ok
You get what you pay for. It was on the cheaper side so for the value it was ok. I was frustrated that the restaurant was closed both nights I stayed. I chose this hotel because of the on site restaurant. I was unfamiliar with the area and didn’t want to leave the hotel. That didn’t work out too well. The hotel is dated but ok. Small bathrooms in room, ice machine broken. About what you should expect for the price.
Stayed 2 nights in Dec 2023

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jesse

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Someone dropped a fast food bag on the steps up to our room. It layed there for 3 days w/food being dragged up and down steps.
Stayed 6 nights in Dec 2023

6/10 Okay

Jesse

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Expensive

8/10 Good

LUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Love this hotel ! It was second stay. We visit area often for Martin Guitar!
Stayed 1 night in Dec 2023

8/10 Good

Paulette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was good! Just a little outdated... especially in bathroom.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Large, beautiful property. Great value. Easy access to historical sites
Stayed 2 nights in Dec 2023

8/10 Good

Jacqueline

Business traveller
Liked: Staff & service
Confusing hotel
Hotel is a bit rundown and very hard to discern THATS The hotel because the Sure Stay sign is far away, like in another parking lot and the name on the outside of the hotel is different. VERY confusing Also, every morning at breakfast, I never saw an attendant. They’d be no milk left for the cereal and no one ask.
Stayed 3 nights in Nov 2023

6/10 Okay

Jon

Stayed 3 nights in Dec 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful they was right there if you needed anything
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and convenient...right off the highway. Comfortable and clean. The bed squeaked a little when i moved.
Stayed 1 night in Dec 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent
Stayed 5 nights in Dec 2023

8/10 Good

Mrs.

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Gerard

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Gary

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023

8/10 Good

Mark

Stayed 2 nights in Dec 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant one-night stay
Clean room, breakfast was good, minimal noise on our floor.
Stayed 1 night in Dec 2023