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Reviews of Jacir Palace Hotel Bethlehem

5 out of 5
Jacir Palace Hotel Bethlehem
Jerusalem Hebron Road, Bethlehem

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 57 reviews" "
Rating 8 - Good. 13 out of 57 reviews" "
Rating 6 - Okay. 14 out of 57 reviews" "
Rating 4 - Poor. 5 out of 57 reviews" "
Rating 2 - Terrible. 6 out of 57 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great breakfast and very nice and friendly staff.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magical place to stay in Bethlehem. Good value for money.
Stayed 2 nights in Jan 2020
Response from JacirPalace on 27 Jan 2020
Thanks dear for rating Jacir Palace Hotel and we are glad that the Hotel and the amount of money where satisfying.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The building is very unique, but the service is very poor for five star rating.
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Ihsan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good like a palace, beautiful garden. The rooms were spacious and comfortable.
Stayed 5 nights in Mar 2019
Response from Jacir Palace Hotel on 30 Mar 2019
Wow dear thanks for such a marvelous review looking forward to have you again and again in the near future.

8/10 Good

Ingrid, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities
Young lady at reception was very helpful in giving directions. Breakfast choices need improvement for this class of hotel.
Stayed 1 night in Mar 2019
Response from Jacir Palace Hotel on 30 Mar 2019
Thanks dear for reviewing and rating Jacir Palace Hotel, please to note that your comment regarding the breakfast choices will be taken into consideration.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018
Response from Jacir Palace Hotel on 11 Jan 2019
Thanks dear for reviewing Jacir Palace hotel looking forward to have you again in the near future

4/10 Poor

Darren, Wales

Disliked: Cleanliness, property conditions & facilities
Poorly maintained
Historic building with great facilities but not well maintained or cleaned. I was disappointed with the stay and it did not represent value for money. Would not recommend.
Stayed 6 nights in Aug 2018
Response from Jacir Palace Hotel on 1 Oct 2018
Thanks dear for your review and for sharing your experience wit us . we are already in maintenance process but as you saw the hotel is very big and it takes long time to accomplish. hope to have you again in a perfect experience.

8/10 Good

Lucy, Somerset, England

Liked: Cleanliness, staff & service, room comfort
Holiday in Bethlehem
Fabulous stay in a shabby, sheek hotel with an amazing pool! Stayed for a week. Visited the Dead Sea, Old Jerusalem, Manger Square, Holocaust Museum, the Walled Off Hotel (Banksy Hotel), the Wall to see the art. Lots of lazy time by the pool.
Stayed 7 nights in Aug 2018
Response from Jacir Palace Hotel on 1 Oct 2018
thanks dear for your review and for sharing your experience with us your comments will be taken into consideration and we are glad that you have a great time at the hotel and that you liked it... looking forward for having you back again soon.

6/10 Okay

AS, UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Understandably a bit faded at the edges. Good location and now more geared to groups and local weddings.
Stayed 2 nights in Apr 2018
Response from Jacir Palace Hotel on 20 Apr 2018
Dear, Thanks for taking the time to review us and for sharing your comments. hope to have you again at your second home Jacir Palace Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were very nice. The hotel needs a bit of repair, but overall is was good. It had a very nice gym; which we do not find in many hotels in Middle East or Europe.
Response from Jacir Palace Hotel on 7 Apr 2018
Thanks dear for reviewing Jacir Palace Hotel and for sharing your experience. We are glad to know that you liked the hotel, gym and staff, keeping in mind that we are already in the phase of maintaining the hotel and it's facilities and we already accomplished a good part, hopefully in your next visit you will observe the difference. looking forward for your visit again in a perfect stay.

6/10 Okay

Mary

Disliked: Cleanliness, staff & service
Long stay fo business
The buildings are amazing and it is fine for a one or two night stay. However if you are staying for two or three weeks it is not so great. The breakfast is almost the same every day with no fresh fruit other than the occasional water melon. I got very tired of tinned pineapple! Also the dinner options were limited. The tent restaurant was advertised as 'Grillin and Chillin' but the grilled foods only included deep fried French fries with no alternative. The area also was not ideal due to the proximity to the Wall where there were some protests particularly on Fridays.
Stayed 18 nights in Jul 2017
Response from JPHB on 3 Oct 2017
Thank you for taking the time to provide us with your feedback and comments. Comments such as yours permit us to target areas of concern and take the necessary steps. We assure you that the needed appropriate measures will be taken to ensure our guests satisfaction. Looking forward to welcome you soon

6/10 Okay

Verified traveller

Disliked: Staff & service
Nice place with poor service
The hotel location are excellent , the old building and the hotel design is wonderful and give me anew experience. But the service is very poor , no stafff , slow feed back Its like ( help ur self ) no one is here to serve u Swimming pool is good and food is not that good It deserve 3.5 The price per night is expensive compared with hotel service
Stayed 1 night in Jul 2017

4/10 Poor

Susan

Not Recommended
I recently booked a seven-night stay through Hotels.com at the Jacir Palace Hotel in Bethlehem in March of 2017. I ended up canceling the last night due to the fact that my traveling companion had to rearrange her round trip air itinerary because El Al Israel Airlines refused to let her board the flight. We notified the hotel desk in advance and they agreed to refund the credit card for one night's stay in the amount of $120. After multiple emails over the period of the last 10 weeks, most of which have gone unanswered, the hotel has still not refunded the $120. When Hotels.com called Jacir Palace, to inquire about the status of the impending refund, they were advised that there is no record of a refund request on file. 
Although I have no complaints about the condition of the hotel or the staff I can’t recommend the Jacir Palace Hotel because they are not responsive at all to email communications and have not followed thru re the cancellation/refund that they agreed to. I was advised by Hotels.com that there was nothing that they could do to assist me. They suggested that I dispute the charge with the credit card company. It's disappointing that Hotels.com does not hold their partner hotels accountable.
Stayed 7 nights in Mar 2017

2/10 Terrible

Leon, Manchester UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked 14 nights, left after first night, VERY BAD
Bullet point Summary 1. We emailed before our trip to see if hotel supplied power adapters, they said they do, they lied, and our phones were dead that night after long day flying. 2. Would not take Pound Sterling despite saying they do. 3. Told us they can exchange sterling to shekel but when I got to counter they said they cant. Then changed to say they can but will have to give us a poor rate and we are better going elsewhere? WHY? We are your guest so be fair. 4. Room was very dirty, floor not hoovered and mini fridge had blown up and was nothing but a shell. Duvets and pillow cases had holes in them. 5. Breakfast included, if you like mash potato and insect coated stale bread 6. Website states pool is open in Spring and it wasn't. Although we went in late April during 30'c heat. 7. They did nothing when we complained about adaptor and room cleanliness. 8. When we decided to leave the next day, I refused to pay the massive $120 a night fee based on the fact they had not supplied what they should have and I demanded a discount. The response was to call security. Jacir Palace almost ruined our holiday. As it is they badly let us down as I was really looking forward to days lounging by the pool and swimming with my 2 yr old daughter. We were lucky enough to find another hotel with room for us as it was easter weekend which is a busy time. I strongly advise anyone to AVOID this place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location to walk to old city and see the western wall as well as visit the Banksy museum to get more info on the long history of conflict

6/10 Okay

Jamal

Disliked: Property conditions & facilities, room comfort
Disappointed
Hotel needs a lot of improvements- no towels in the rooms- phone not working- breakfast was awful. Beds need to be renewed- old and sagging.

4/10 Poor

Muhammed

Disliked: Staff & service, property conditions & facilities, room comfort
Average
Bethlehem was an interesting city to visit. The hotel, however, was not great. The hotel was obviously a grand hotel once upon a time, when it belonged to the the Intercontinental group. It is now tired, and it shows. We were not allowed an early check-in, and the hotel did not seem to have a secure locked room to store our luggage, hence we were told to leave it in the reception lobby. I must add that it was still safely there when we got back from exploring. We were given a room with 2 twin beds instead of a king size, and were told that there were no rooms with king size beds available, even though the hotel did not appear to be full. They then just joined the 2 beds together. Breakfast was not great. A large variety but not the best or most fresh. The hotel should consider making a smaller variety and concentrate on quality instead. Also, while the room was clean the lobby area was quite dusty.
Response from General Manager on 27 Dec 2016
Dear Sir, we would like to thank you for choosing to stay at Jacir Palace hotel and for taking the time to share your comments with us. We take all reviews positive and negative very seriously, and your feedback will not go unnoticed but will help us improve to avoid future occurrence.

6/10 Okay

Ayesha, Durban, South Africa

Disliked: Property conditions & facilities
Not the "Grand Lady" it was in 2000
I first stayed at Jacir Palace in Sept 2000 (just before the Intifada)- it was magnificent- from décor, to service and food; and I really looked forward to returning to the splendor of the hotel. However, I was somewhat disappointed- the hotel is now jaded, the housekeeping is awful and the breakfasts were the same for all 5 days that I stayed there. It is definitely not 5-Star quality. I guess it is ok if it is a one night stay, but the "cracks" in the system become glaring, if staying longer. I do not believe that one needs to call each time for amenities that are meant to be replenished daily. The staff are friendly bit this does not make up for its downsides. It has so much potential and if restored to its previous "glory", i would definitely return, but not in its current state, when there are hotels in the vicinity that provide excellent service.
Response from Jacir Palace Hotel on 3 Oct 2016
Dear, we would like to thank you for choosing to stay at Jacir Palace hotel and for taking the time to share your comments with us Thank you for your review of our hotel. We take all reviews positive and negative very seriously, and your feedback will not go unnoticed but will help us improve to avoid future occurrence. Thank you for sharing your thoughts and Hope we have the opportunity to welcome you back once again at Jacir Palace Hotel

8/10 Good

Mohammed, Palestine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
not 5 Stars hotel
Not Bad ,, But not as 5 Star Hotel .. the room was poor for cleanness,,
Response from General Manager on 5 Sept 2016
Dear Mohammed, we would like to thank you for choosing to stay at Jacir Palace Hotel and for taking the time to share your comments with us. please note that our main goal in the hotel is to dedicate our attention to the guests and not only meet but try to exceed their expectations; and that we will take your comment into consideration, hoping that you will not have the same feeling in the next visit. We look forward to welcoming you back once again.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from JPHB on 28 Jul 2016
Dear Ahmad, we would like to thank you for choosing to stay at Jacir Palace Hotel and for taking the time to review us. Our main goal in the hotel is to dedicate our attention to the guests and not only meet but try to exceed their expectations; it is rewarding to know we have accomplished this in your visit. We look forward to welcoming you back once again.

6/10 Okay

Craig, Orlando, Florida

Liked: Staff & service
Disliked: Property conditions & facilities
Ok
The hotel has wonderful potential but is in need of some restoration and a makeover/updates. Items like the carpets, robes, curtains etc. had holes in them or burns on them. It has the potential to be wonderful. The staff was very friendly and helpful.
Response from JPHB on 29 Jul 2016
Dear Craig Warm greetings from Jacir Palace Hotel ! First of all we would like to thank you for choosing our hotel for your stay as well for taking the time sharing your thoughts with us. Needless to say that we have discussed your comments with management team, in order to avoid such inconveniences to our valued guests in the future. and would like to thank you for your positive words about our staff. It would be a pleasure for us to be of service to you soon again .

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
in need of maintenance
Was prestigious when it was member of the Intercontinental family of hotels. In much need of maintenance
Dear Anonymous, Warm greetings from Jacir Palace Hotel ! First of all we would like to thank you for choosing our hotel for your stay as well for taking the time sharing your thoughts with us. Needless to say that we have discussed your comments with management team, in order to avoid such inconveniences to our valued guests in the future. It would be a pleasure for us to be of service to you soon again .

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from JPHB on 28 Jul 2016
Dear Adam, we would like to thank you for choosing to stay at Jacir Palace Hotel and for taking the time to review us. Our main goal in the hotel is to dedicate our attention to the guests and not only meet but try to exceed their expectations; it is rewarding to know we have accomplished this in your visit. We look forward to welcoming you back once again.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Would definitely stay again!
Our family had a great stay at the hotel. The staff was incredible! The breakfast was great -- as was their hotel restaurant. And the hotel is located across the street from some great food options as well. The beds are comfortable and the hotel is well decorated.
Response from JPHB on 28 Jul 2016
Dear Tanya, we would like to thank you for choosing to stay at Jacir Palace Hotel and for taking the time to share your comments with us. we are very happy to read your comments. Our main goal in the hotel is to dedicate our attention to the guests and not only meet but try to exceed their expectations; it is rewarding to know we have accomplished this in your visit. We look forward to welcoming you back once again.

10/10 Excellent

Linda, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Oasis in Bethlehem!
Our room was large and very clean. The bedding was wonderful and I slept soundly! Staff were friendly and directed us to a great restaurant within walking distance. I would recommend this hotel to anyone!
Response from JPHB on 9 Jan 2016
Wow what a great review. keep in mind that Jacir Palace will always be your home in Palestine.

10/10 Excellent

TJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a bautiful building.
The staff was attentive and courteous. While the entire hotel is not a historic structute the main buliding is bautifuly preserved. The facilities are nice, but you can easily get losts in the hallways if you are not careful. Overall, it was a great stay.
Response from JPHB on 10 Nov 2015
WOW, this is great! It makes us so happy for such a review. Thank you SO much for sharing!!

10/10 Excellent

M&T, Ohio, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bethlehem Beauty
We stayed at the Intercontinental Hotel (Jacir Palace) over the Yom Kippur weekend. It was a busy time for them, but our stay was wonderful- absolutely beautiful historic main building, very friendly staff who spoke English, Hebrew and Arabic (and probably more), a great pool, numerous restaurants, bars and other public spaces, and close enough to walk to sites of interest or easy and cheap taxis. We felt spoiled after a great two days. Bethlehem itself was easy to get around in, with lots to see and do. The one suggestion: yikes, early September in Israel and the West Bank is too hot for this mid-westerner! We'll go during another season next time (although there WAS that great pool...).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL FOR THE FAMILY!!!
IT WAS A GREAT EXPERIENCE, I WOULD RECOMEND IT TO ALL, HAD A BLAST!!!!

2/10 Terrible

HW, United States

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs to be cleaned!!!
The outside of the hotel was nice however, the rooms were filthy. It seems to us that the hotel was nice in the past (maybe 5 years ago) but it really needs a thorough cleaning. There were 2 tour busses full with African missioners. It was really loud with the prayers and the parties. Overall, we wouldn’t go back to this hotel. Jerusalem is 20-30 minutes away...it’s is nicer, cleaner and you’ll find better hotels.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rien d actratif Sale Petit dejeuner a desirer Voir machine a cafe ...rouilee,pas nettoyee...
Stayed 2 nights in Sep 2019

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Christelle

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Je recommande malgré quelques points négatifs
Belle établissement mais pas de restauration possible le midi et le soir. Seul un bar d ouvert jusque tard le soir. Toutes les activités sont fermés sauf la piscine dont le mobilier est vétuste. Personnel très agréable et bâtiment très beau avec une histoire.
Stayed 1 night in Jul 2019
Response from JacirPalace on 5 Aug 2019
thanks dear for sharing your experience and we already have a restaurant in house called al areesheh tent that provide oriental food and that we already are working in the final stage of renovation at the hotel hope to have you soon in the near future in a perfect experience

4/10 Poor

sergio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Jacir Palace Hotel on 1 Apr 2019
Dear Sir kindly to advice the reason behide the bad review for the hotel, as we always seek to improve our services so as to meet guests expectations. kindly to send us to email info@jacirpalace.ps

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than ever..
Stayed 1 night in Feb 2019
Response from Marketing Manager on 22 Feb 2019
Wow dear Thanks for the excellent review and the great rating.. looking forward to see you again in the near future at your second home Jacir palace hotel

10/10 Excellent

shorouk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Marketing Manager on 26 Mar 2018
Thanks dear Shorouk for the excellent rating . looking forward to have you again in the near future at your second home jacir palace hotel.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Sehr nett. Hotel etwas abgewohnt. Service sehr gut, Frühstück leider enttäuschend.
Stayed 1 night in Nov 2017
Response from Nadia Mitwasi on 23 Nov 2017
Dear, first we Thank you for choosing to stay at Jacir Palace Hotel and for sharing your experience with us. good to know that you liked the hotel and the service and concerning the breakfast comment we are sorry that it didn't meet your expectations, keeping in mind that your comment will be shared with top management to take needed actions.

2/10 Terrible

tarek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL IN BETHLEHEM !
WORST STAY EVER !! AFTER THE BRAND "INTERCONTINENTAL" LEFT THE HOTEL IT BECAME LIKE "A HOMELESS" HOTEL. DOESNT DESERVE TO GET 3 STARS ! SO DIRTY, THE SERVICE IS TOO BAD, NO OTHER WORDS TO DESCRIBE THE MISERABLE SITUATION OF THE HOTEL THAT USED TO BE RATED AS THE TOP IN BETHLEHEM ! WE'LL NEVER GET BACK TO THERE. NEVER !!
Stayed 18 nights in Jul 2017
Response from JPHB on 3 Oct 2017
Thank you for taking the time to provide us with your feedback and comments. Comments such as yours permit us to target areas of concern and take the necessary steps. We assure you that the needed appropriate measures will be taken to ensure our guests satisfaction. Looking forward to welcome you soon

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good rooms in an ok hotel
Decent hotel! A really Big hotel and since the room was not in the Malin building it was very confusing getting to the room, Teo elevators and some walking distance. The pool was empty so we could not use it. However they were friendly and tried their best to help us. Not the most modern Roma but good, beds comfortable and decent sized. Breakfast good. Betlehem and the West bank=great!

10/10 Excellent

JPN, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良い意味で泊まるホテルを間違えました。
テルアビブで1泊1万円の中流ホテルに滞在したのち、ベツレヘムへ移動し、こちらの同じ価格帯のジャシル•パレスに泊まりました。 いやはや、同じ一万円でもここまでホテルのランクが違うとは思いませんでした...。というのも、前述の通りイスラエルの首都テルアビブで1万円のホテルというと中流ホテルになるのですが、どうもパレスチナで同じ値段を出すと高級ホテルのスイートルーム？に泊まれてしまうようです。 とても広いホテルで、部屋も上から2番目の角部屋でした。 スタッフの対応は丁寧で、ベッドメイキングのお兄さんもとてもフレンドリーで好感が持てました。 ただし、一つ注意点があります。現地で滞在する際、タクシーなんかに乗るとき、運転手がほぼ確実にどこに泊まってるのか聞いてくるのですが、間違ってもジャシルパレスとは答えないようにしましょう。 というのも、ジャシルパレスは現地でも高級ホテルとして有名なようで、一度ここに泊まってると分かればぼったくろうとしてきます。
Response from Marketing dep. on 1 Apr 2017
Dear Sir, thanks for sharing your thoughts with us and for the excellent review for the Hotel, We are glad that you were satisfied concerning the Value of money and that you liked the hotel and the staff. looking forward to have you again at your second home Jacir Palace Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 27 Dec 2016
Dear Sir, Thank you for your great rating , looking forward to having you again as a guest in your second home Jacir Palace Hotel.

8/10 Good

Ginne, Süddeutschland

Liked: Staff & service, room comfort
Sehr schönes Hotel in guter Lage
Die Lage und Architektur des Hotels ist klasse. Sehr schöne Pool Anlage die bei dem tollen Wetter auch täglich benutzt wurde. Die Ordentlichkeit im Pool/Gartenbereich könnte verbessert werden, oft sah man Flaschen noch tagelang herumstehen. Das Personal ist sehr freundlich und hilfsbereit, das Frühstück gut und ausreichend, man fand im sehr schönen Restaurant immer Platz trotz manchmal großer Touristengruppen. Das Hotel liegt nahe am Checkpoint zu Jerusalem so dass man als Tourist die Jerusalemer Altstadt sehr schnell und einfach über Taxi/Bus erreichen kann. Bethlehem Zentrum (Geburtskirche) erreicht man in ca. 15-20 Minuten zu Fuß, mit Taxi in 3-4 Minuten. Wir sind immer zu Fuß da man weitaus mehr von der sehr schönen Altstadt sieht und fast immer sehr freundliche und hilfsbereite (Wegweisung) Leute trifft. Ich reise geschäftlich jährlich mehr als 150,000 Meilen und habe in meinem Leben schon so manchen Ort gesehen, die Freundlichkeit der Leute von Bethlehem ist außergewöhnlich. Wir haben in den 6 Tagen im Hotel viele Ziele im Westjordanland (Totes Meer, Nablus (klasse!!!), Jericho) aber auch Israel (Tel Aviv, Jaffa (bis auf alten orientalischen Markt wie typische Mittelmeerstadt) sowie natürlich die Altstadt von Jerusalem besucht. Am besten die Touristen Hotspots in Jerusalem vermeiden, wenn 5 Busladungen gleichzeitig dort sind wird es oft viele zu eng.
Response from Jacir Palace Hotel on 12 Oct 2016
Dear Ginne, we would like to thank you for choosing to stay at Jacir Palace hotel and for taking the time to review our hotel. We are happy to know that you liked the location, the outlets and the hotel staff, Hope we have the opportunity to welcome you back once again at Jacir Palace Hotel

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الاقامة جيدة المعاملة جيدة الغرف مرتبة ونظيفة
Response from General Manager on 3 Oct 2016
نشكرك على التقييم الممتاز للفندق وللمعاملة والترتيب والنظافة ويسعدنا باننا قد نلنا رضاكم اذ هذا هو هدفنا الاول والاخير ونتمنى ان نستقبلكم مجددا في الفندق

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Excelente hotel. Buena ubicacion, excelente habitacion, muy limpio, exquisita piscina, el desayuno no me gustó mucho.
Response from Jacir Palace Hotel on 17 Sept 2016
Dear Sir, we would like to thank you for choosing to stay at Jacir Palace hotel and for taking the time to share your comments with us Thank you for your review of our hotel. We take all reviews positive and negative very seriously, and your feedback will not go unnoticed but will help us improve to avoid future occurrence. Thank you for sharing your thoughts and Hope we have the opportunity to welcome you back once again at Jacir Palace Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 17 Sept 2016
Dear Sir, we would like to thank you for choosing to stay at Jacir Palace hotel and for taking the time to review our hotel. Hope we have the opportunity to welcome you back once again at Jacir Palace Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
MAUVAISE EXPERIENCE
Hotel que je déconseille. Water fonctionne pas. Douche cassée. Mauvaise réception du wifi dans l'endemble de l'hôtel
Response from JPHB on 28 Jul 2016
Dear, Firstly,we would like to thank you for choosing Jacir Palace hotel for your residence whiles your stay in Bethlehem, we are delighted to have you as our valuable guest. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. we appreciate the candid feedback we receive and welcome any opportunity to improve and your comments will not go unnoticed it will be shared with the management and concerned team member. Thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from JPHB on 28 Jul 2016
Dear Anonymous, we would like to thank you for choosing to stay at Jacir Palace Hotel and for taking the time to review us. Our main goal in the hotel is to dedicate our attention to the guests and not only meet but try to exceed their expectations; it is rewarding to know we have accomplished this in your visit. We look forward to welcoming you back once again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from JPHB on 9 Jan 2016
It is always a satisfaction for us to know that you were satisfied at Jacir Palace Hotel. Thanks for your Excellent rating