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Reviews of Courtyard by Marriott Bethlehem Lehigh Valley/I-78

3 out of 5
Courtyard by Marriott Bethlehem Lehigh Valley/I-78
2220 Emrick Blvd, Bethlehem, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1005 reviews" "
Rating 8 - Good. 236 out of 1005 reviews" "
Rating 6 - Okay. 90 out of 1005 reviews" "
Rating 4 - Poor. 31 out of 1005 reviews" "
Rating 2 - Terrible. 20 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were phenomenal !
Stayed 1 night in Feb 2024
Response from Shanice on 22 May 2024
Thank you so much for your feedback! We appreciate you staying with us and can't wait to welcome you back!

2/10 Terrible

Richard

Stayed 1 night in May 2024
Response from Shanice on 22 May 2024
Thank you so much for your feedback! We appreciate you staying with us. Please don't let this experience hinder you from coming again. Have a great day!

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Shanice on 22 May 2024
Thank you so much for your feedback! We appreciate you staying with us and can't wait to welcome you back!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was pleasant and helpful. The room was clean and spacious
Stayed 2 nights in May 2024
Response from Shanice on 22 May 2024
Thank you so much for your feedback! We appreciate you staying with us and can't wait to welcome you back!

8/10 Good

Jean

Stayed 1 night in May 2024

10/10 Excellent

JENNIFER, East Stroudsburg

Stayed 1 night in Mar 2024
Response from Shanice on 6 May 2024
Thank you so much for your feedback, we look forward to welcoming you back!

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a few nights of our stay, the guests above our 2nd floor room, would make noise late into the night. The bathroom floor needed to be thoroughly washed. Other than that, housekeeping was very good.
Stayed 8 nights in Apr 2024
Response from Shanice on 6 May 2024
I do apologize you had those inconveniences. Thank you so much for your feedback, we look forward to welcoming you back!

8/10 Good

Peter, Quakertown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size. Bed was very comfortable. Room had nice amenities and was clean. For my wife the bathroom was a bit lacking for getting ready. Lighting was too dim. The couch was attractive to look at but not really comfortable. Breakfast was a reasonably priced addition at $5/person. But it was definitely lacking in execution. I'd have been irritated if I paid the a la carte rate. Overall, I'd easily recommend and stay again.
Stayed 1 night in Apr 2024
Response from Shanice on 21 Apr 2024
I'm so pleased you had a great stay! And thank you for the feedback, we look forward to welcoming you back!

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area to stay in
Stayed 3 nights in Mar 2024
Response from Shanice on 21 Apr 2024
I'm so pleased you had a great stay! And thank you for the feedback, we look forward to welcoming you back!

10/10 Excellent

Amy

Stayed 2 nights in Mar 2024
Response from Shanice on 9 Apr 2024
I'm so pleased to hear you had a great stay! We're excited to welcome you back again soon!

6/10 Okay

BARBARA

Stayed 1 night in Apr 2024
Response from Shanice on 6 May 2024
Thank you so much for your feedback, we do appreciate it!

10/10 Excellent

Juan

Travelled with family and small children
Liked: Amenities
Pool indoor
Stayed 1 night in Apr 2024
Response from Shanice on 6 Apr 2024
I'm pleased to hear you had a great stay!! We can't wait to welcome you back!

10/10 Excellent

Amy

Stayed 1 night in Mar 2024
Response from Shanice on 21 Apr 2024
I'm so pleased you had a great stay! We look forward to welcoming you back!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk were extremely nice and helpful.
Stayed 1 night in Mar 2024
Response from Shanice on 29 Mar 2024
Thank you so much for the compliment! We look forward to welcoming you back!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. We love Courtyard... There is no comparison to other hotels. I would absolutely stay at this hotel again. 5 out of 5 stars on every level. *The only negative aspect of our stay was that we were told by the staff working Starbucks and Breakfast Service, that we would need to pay $15.95 for hot buffet breakfast that was "included" in the price of our stay via Expedia. It was not covered, so we left without eating.
Stayed 1 night in Mar 2024
Response from Shanice on 18 Mar 2024
Thank you, Kimberly, for your wonderful compliments we do appreciate your loyalty!! Thank you for your feedback we can't wait for you to come back!!

10/10 Excellent

Simona

Liked: Amenities
Good and clean
Response from Shanice on 29 Feb 2024
We're so glad to here you had a wonderful stay! We look forward to welcoming you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose the Courtyard because of the pool and hot tub. My wife and I were having a weekend getaway, and we both love relaxing in the pool and hot tub. We had never stayed at this Courtyard, but have had good experiences in the past so we gave it a try. Both the pool and hot tub turned out to be fantastic! The pool was nice and warm, almost like bathwater, which feels so good after being out on a chilly Winter day. The hot tub was also very nice, hot, but not too hot for comfort, with one jet that hit my back perfectly. We spent almost two hours between the pool and hot tub on both days. When we arrived, the staff was very friendly and welcoming, and check in was a breeze. The lobby was very nice, with comfortable chairs and a nice fireplace. The room was very clean and comfortable, and had both a fridge and microwave. The bed was a king, and was comfortable, but the pillows were a bit heavy and hard on the neck. All in all, we had a very pleasant stay, and will probably stay here again in the future.
Stayed 2 nights in Feb 2024
Response from Shanice on 25 Feb 2024
We are so glad you had a great stay! Thank you for your feedback, we look forward to welcoming you again!

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable, and comfortable
Stayed 1 night in Feb 2024
Response from Shanice on 24 Feb 2024
I'm so pleased to hear you had a great stay! We look forward to welcoming you again!

10/10 Excellent

Arlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good but its not as comfortable because the blanket in the bed is very thin, we needed a thick one...
Stayed 1 night in Feb 2024
Response from Shanice on 20 Feb 2024
I'm so pleased to hear you had a great stay! Thank you for the feedback that will help us in the future. Have a great day!

10/10 Excellent

Leon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shanice on 15 Feb 2024
I am so pleased to hear your stay was excellent! We can't wait to welcome you back again!

8/10 Good

Charisse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The furniture in the lobby and in room are nice. The breakfast was very good. I had one issue within 5 minutes after check in, but it was rectified in seconds.. Literally!!! I would stay here again.
Stayed 1 night in Feb 2024
Response from Shanice on 12 Feb 2024
Thank you so much for your compliments! I'm happy to here we were able to solve your issue. We look forward to welcoming you back!

10/10 Excellent

Breanne

Stayed 2 nights in Feb 2024
Response from Shanice on 25 Mar 2024
I'm so pleased to hear you had a wonderful stay! We can't wait to welcome you back!

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Me and Babez had an amazing time
Stayed 3 nights in Feb 2024
Response from Shanice on 5 Feb 2024
I'm so pleased to hear you had a great stay! We can't wait to welcome you back!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very nice and helpful
Stayed 3 nights in Feb 2024
Response from Shanice on 5 Feb 2024
Thank you so much for the compliment! I'm so pleased to hear you had a great stay! We can't wait to welcome you back!

10/10 Excellent

Francis

Travelled with partner
Liked: Amenities
Great hospitality!
Stayed 3 nights in Dec 2023
Response from Shanice on 5 Feb 2024
Thank you so much for the compliment! I'm so pleased to hear you had a great stay! We can't wait to welcome you back!

10/10 Excellent

Mark de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy Courtyard properties, clean comfortable quiet very pleasant professional employees
Stayed 1 night in Dec 2023
Response from Shanice on 30 Jan 2024
I'm so pleased to hear you had a great stay! Thank you so much for the compliment! We can't wait to welcome you back next time!

2/10 Terrible

Carlos

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
After a long day of work,we checked late,the bathroom was dirty,the toilet was disgusting,I had to clean it to be able to use it there was dust
Stayed 1 night in Jan 2024
Response from Shanice on 20 Jan 2024
I do sincerely apologize for the inconvenience. Please come back next time, so we can make sure your stay is right!

10/10 Excellent

HERBERT, Carteret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just amazingly great..!
Stayed 1 night in Jan 2024
Response from Shanice on 20 Jan 2024
We're so pleased hear you had a great stay!

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great. There’s not a whole lot to do around the area. Better suited for business travel. Facilities were clean and accessible. Overall a nice stay.
Stayed 2 nights in Jan 2024
Response from Shanice on 17 Jan 2024
Thank you so much for the compliments and feedback! The Lehigh Valley is a wonderful place to discover, please ask the front desk on your next visit of what to do around the area :)

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience at the Courtyard Marriott
We came for 1 night and 3 days later we are still here because we love it so much!!! This we are world-travelled and this hotel is fabulous! Tullan at the reception is awesome: he makes you feel valued and resolves any issue diligently and with great care and humour. Everyone here is terrific, from the reception staff to the cleaning ladies. The pool and hot tub are great and the room is spacious, super comfortable and well designed. The standards of cleanlessness are excellent. It will be hard to leave but we will be back soon!! The city is thriving and has a fantastic history and display of old industrial steel mill structures and the restaurants are great—we are from Paris and NewYork—and we greatly enjoyed our dining experience at The Edge
Stayed 1 night in Jan 2024
Response from Shanice on 15 Jan 2024
WOW thank you for all the compliments!! We are so pleased you had an excellent stay; we can't wait to host you again!!

10/10 Excellent

Anne

Wonderful stay at the Courtyard Marriott
Great spacious room extremely clean, super comfortable and well designed Wonderful staff: Tullan in particular has been an angel and everyone is terrific. Great pool and hot tub: will be back soon!!
Stayed 1 night in Jan 2024
Response from Shanice on 15 Jan 2024
Thank you so much for the compliment! We are so pleased you had an excellent stay!!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Courtyard Marriott
We loved this very nice hotel: the reception staff was amazing, Mr. Tullan in particular, and the room is great, very spacious, well designed and with a comfortable bed and sofa. The hotel also has a pool and a hot tub☺️
Stayed 2 nights in Jan 2024
Response from Shanice on 15 Jan 2024
Thank you so much for the compliment! We are so pleased you had an excellent stay!!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shanice on 15 Jan 2024
We are so pleased you had an excellent stay!!

6/10 Okay

John

Travelled with family
Disliked: Cleanliness
Room was generally fine. But if you actually took the time to look around you’d notice it was quite dusty on the countertops and desk. The bathroom floor was also quite dirty and one of the towel hooks was coming off the wall. There was trash underneath the bed, but worst of all was the kind bed that felt uncomfortable and wobbly. Time for a mattress upgrade. Staff were very friendly and welcoming. Lobby was nice.
Stayed 2 nights in Dec 2023
Response from Shanice on 15 Jan 2024
Thank you so much for your insights, sir, we will definitely take this feedback into account. We are pleased you had great interactions with our staff!!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and easily accessible from St. Luke’s Hospital. Staff was super friendly.
Stayed 1 night in Dec 2023
Response from Shanice on 15 Jan 2024
Thank you so much for the compliment! We are so pleased you had an excellent stay!!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff always friendly-consistently great stay.
Stayed 1 night in Dec 2023
Response from Shanice on 15 Jan 2024
Thank you so much for the compliment! We are so pleased you had an excellent stay!!

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Shanice on 15 Jan 2024
We are so pleased you had an excellent stay!!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a perfect location for shopping, and wineries.
Stayed 1 night in Dec 2023
Response from Shanice on 17 Dec 2023
Thank you so much for your compliment! We're so ecstatic you enjoyed your stay with us! We can't wait for your next stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entire staff very friendly and welcoming
Stayed 1 night in Dec 2023
Response from Shanice on 17 Dec 2023
Thank you so much for your compliment! We're so ecstatic you enjoyed your stay with us! We can't wait for your next stay!

10/10 Excellent

Roody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shanice on 17 Dec 2023
We're so happy you enjoyed your stay with us! We can't wait to have you again!

10/10 Excellent

nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shanice on 13 Dec 2023
We're so glad you enjoyed your stay! We can't wait to have you again!

6/10 Okay

bruce

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shanice on 13 Dec 2023
We're so glad you enjoyed your stay! We can't wait to have you again!

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shanice on 13 Dec 2023
We're so glad you enjoyed your stay! We can't wait to have you again!

8/10 Good

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very pleasant. The room was spacious, clean and the beds were very comfortable. Hot water did seem to be a bit of a problem in the mornings. The pool and hot tub area was clean, with towels supplied. The hot tub only had two jets that worked, but was still enjoyable. The pool water was warm enough to stay in for awhile. There were only two issues that could have improved our stay. Since we were there for two nights we expected our room to be cleaned and towels replaced. We were out of the room all day and our room was never touched. The front desk staff was very pleasant and quickly gave us fresh towels. The other minor issue was the shower itself. When you put the water to come out of the shower head not all of the water transfered. If you used the hand held shower head the water poured out if the connector. Both minor issues could easily be corrected. Over all a very pleasant stay, and we would definitely stay here again while in the area.
Stayed 2 nights in Nov 2023
Response from Shanice on 13 Dec 2023
Thank you so much for your compliments and feedback, we do appreciate you bearing with us for these minor operations issues. We're so glad you enjoyed your stay! We can't wait to have you again!

6/10 Okay

Satish, Windermere

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heat didn't work in my room. Had to change to a different room. Hot water gets luke warm during peak hours.
Stayed 3 nights in Nov 2023
Response from Shanice on 13 Dec 2023
I do apologize about the maintenace issues you had during your stay, thank you for bearing with us! Please don't let these small kinks, turn you away. We look forward to your next stay!

4/10 Poor

Pam

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property has clearly gone way down having stayed here for several Thanksgivings.
Stayed 2 nights in Nov 2023
Response from Shanice on 11 Dec 2023
Hello! I do apologize your stay wasn't the best. If you'd like to call the hotel and talk with me separately you are more than welcome to. Have a great day!

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness
Very comfortable lobby. Very slow check in
Stayed 1 night in Nov 2023
Response from Shanice on 27 Nov 2023
Hello! We are so glad you enjoyed your stay with us and thank you for your patience during our check-in process. We hope you had a nice holiday!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location
Been to this hotel before…2 issues .construction drilling woke me up at 7:30 in room below us…. And Sink has really slow drain. Needs to be cleaned out
Stayed 1 night in Nov 2023
Response from Shanice on 18 Nov 2023
Thank you for your feedback, we do apologize for the inconveniences. We do hope you come back again!

8/10 Good

Jonathan, Bend

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and there was plenty of parking available. The staff was nice. It would be nice to have an option for complimentary coffee though.
Stayed 2 nights in Nov 2023
Response from Shanice on 14 Nov 2023
Hello! Thank you so much for your compliments and feedback! Yes, unfortunately Marriott discontinued complimentary coffee for guest this past July. I do apologize for the inconvenience. We look forward to your arrival again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal at the Front desk is such an asset to Marriot. Traveled a lot, we never met someone so nice, and helpful. Marriot is very lucky to have such a great team member. In these days I know from my own experiences how hard it is to find good employees, hold on to her.
Stayed 1 night in Nov 2023
Response from Shanice on 14 Nov 2023
Thank you do much for the compliment! We value her very much as one of our managers here at the property!