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Reviews of Earl's Reef Hotel

4 out of 5
Earl's Reef Hotel
91/22, Maradana Road, Moragalla, Beruwala

Reviews

6.6
Rating 10 - Excellent. 5 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 6 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

9.0/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

DULAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent and welcoming staff. Nice clean rooms with beach view. Excellent food. Quiet and convenient location.
Stayed 1 night in Jul 2022
Response from General Manager on 18 Sept 2022
Dear Guest,Ayubowan (May you blessed with a long life!!),We are delighted to read that you had a wonderful time and that our Team Members contributed to make it even better. Thank you for highlighting your positive experiences and for noting the excellent service provided by our Team Members. It is also very encouraging for them to read the positive comments and see that their efforts have been recognized and appreciated.We hope to have the pleasure of welcoming you back to the Earl's Reef Beruwala in the near future.Thank you,Sujeewa De ZoysaGeneral Manager

4/10 Poor

Sasitha

Disliked: Property conditions & facilities
Room was not ready for a couple
We didn't have water in our room. Water also not good.
Stayed 1 night in Sep 2019
Response from Sales on 23 Sept 2019
Dear Sasitha, Greetings from Earl's Reef! Appreciate your feed back and it seems you have not had a good stay with us. Extremely sorry that we have not put water in to the room and hope we have rectify the issue in no time. We have not had any prior requests regarding special arrangement. Otherwise we would have make the necessary arrangements. Thank you very much for you stay and looking forward to welcome you back and will make necessary arrangements accordingly.

6/10 Okay

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Sales on 8 Jul 2019
Dear Valued Guest, Thank you for your feed back regarding your stay.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Sales on 16 Apr 2019
Dear Valued Guest, Thank you very much for your perfect rating and looking forward to welcome you back!

4/10 Poor

Satish

Disliked: Cleanliness, property conditions & facilities, room comfort
What you see is not what you get !!!
Except for the food, rest of the things were mediocre, the doors and cupboards were squeaky , the bath room stinks, the rooms are not maintained properly, the water from the tap is not even good for rinsing your mouth......definitely not value for money
Stayed 1 night in Mar 2019
Response from Sales on 16 Apr 2019
Dear Valued Guest, Thank you for your comments and appreciate your compliments. Also we are sorry to hear about the negative experience you had. Sorry for inconvenience faced.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception area nice, rooms old and shabby, there were no night lights, bathrooms very old and tiles q dirty, smelly loo
Stayed 2 nights in Feb 2019
Response from Sales on 27 Feb 2019
Dear Valued Guest, Thank you very much for your feed back and for the compliments. We are sorry for the experience you had with the bathroom and will take the necessary actions to rectify the problem. Looking forward to welcome you back.

10/10 Excellent

Marlon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always very good in all aspects we will be back to
Stayed 3 nights in Feb 2019
Response from Manager on 21 Feb 2019
Dear Marlon, Thank you very much for perfect rating and positive feedback. Looking forward to welcome you back at Earl's Reef.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
What I like about this property is that it’s on front of the beach, but what I didn’t like are no one at the hotel and they said it’s fully booked, the dine-in restaurant will take your selected order and make for you another one whatever he likes, room service is very slow and once I kept calling them more that two times and they’re trying to make me wait and they close so they don’t serve me.
Stayed 3 nights in Dec 2018
Response from Manager on 30 Dec 2018
Dear Valued Guest, Extremely sorry for the inconveniences faced. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. Thank you very much for your compliments as well.

4/10 Poor

Michel, France

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is quite old and rooms were never renovated. Staff is friendly but don't expect a 4star hotel. Bathroom smelled humidity, the standard is 1 big and worn out towel per person and the place is infected by mosquitoes.
Stayed 1 night in Nov 2018
Response from Sales on 14 Nov 2018
Dear Michel, Thank you very much for your feedback and for your stay. Sorry for the discomfort you faced and appreciate your compliments.

4/10 Poor

Lakshya

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible condition & service. Never staying here!
There was no one at the bell desk and at the check-in desk when I arrived at around midnight. After waiting for about 10 minutes and handling my luggage myself, someone showed up at the check-in desk only to take 15 more minutes to process the check-in. When I asked for a mosquito repellent, the staff brought it in 30 minutes and it was a different plug type so it wouldn't go in the socket. I didn't bother to call the reception again as I was tired but they should have brought something that worked in the first place. The toilet was dirty and not sanitized, the room floor was oily and sticky, the WC was not fixed properly (it was shaking when used!). Over all condition of the room was very poor. Not anywhere near a 5-star hotel. 3-stars max!
Stayed 1 night in Sep 2018
Response from Sales on 1 Oct 2018
Dear Valued Guest, Extremely sorry for inconvenience faced and please accept our sincere apologies for the series of unfortunate incidents occured.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Manager on 20 Sept 2018
Dear Valued Guest, Thank you very much for your feedback and perfect rating. Looking forward to welcome you back at Earl's Reef in the near future.

8/10 Good

Asia, Qatar

Liked: Cleanliness, staff & service, room comfort
The view of the beach is amazing, choosing this hotel was very good decision.
Stayed 2 nights in Aug 2018
Response from Sales on 27 Aug 2018
Dear Valued Guest, Thank you very much for your positive comments and perfect rating. Looking forward to welcome you back at Earl's Reef!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
nice hotel, looking a bit tired in the rooms but they are having a renovation soon. was still good value for money though. breakfast was delicious and pool was nice with comfortable sunloungers. nice garden. short walk to the beach. it wasn't the best beach though. I have heard bentota beach is really nice which would be a short tuk tuk journey
Response from Sales on 6 Apr 2018
Dear Christopher, Thank you very much for your review and appreciate your compliments regarding the facilities and services. Looking forward to welcome you back at Earl's Reef in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Sales & Marketing on 6 Mar 2022
Dear Valued Guest, Greeting from Earl's Reef! Thank you very much for your feedback and we believe you have had a wonderful stay with us and then you very much for your rating. Looking forward to welcoming you back gain at Earl's Reef.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
浴槽の汚さ。コップの汚さ。タオルも雑巾のようなボロボロのもの。浴槽もコップも本当に洗っているのでしょうか？ その他部屋の不備に対してのスタッフの対応の悪さ。不備に対し、謝りもせず部屋で待たせ、終いには放置されました。３日滞在しましたが、その後も何も言ってくることはなく、こちらももちろんその程度だと諦めました。酷いとしか言い様はありません。 全く5つ星ではないですよね。 二度と利用しませんし、誰にもお薦めしません、
Stayed 3 nights in Feb 2019
Response from Front Office Executive on 3 Apr 2019
Dear Guest, We appreciate the time you have taken to rate us on Expedia and we take this opportunity to thank you once again for choosing in Earl’s Reef Beruwala. We are disappointed to find that we did not entirely met your expectations and we would like to apologies most sincerely for this.We have taken into consideration your comments which will be invaluable to our continuous improvement processes. With the assurance of a better experience next time, we hope you will consider returning to stay with us. Thank You Earl’s Reef Management

6/10 Okay

Farkhad

Liked: Property conditions & facilities, room comfort
Завтрак оказался очень слабым, территория тоже не впечатлила, газоны с проплешинами, лежаки вроде все заняты но никого на них не было по факту. В номере не работал телевизор и странно что при заселении вдвоем все равно давали 1 ключ на двоих, а за 2 ключ требовали доплату. Также чтобы закрыть дверь при выходе из номера нужно было постоянно прикладывать карточку, но это видимо чтобы ее не забывали в номере Красивый вид на риф, но много мусора на пляже, но это скорее к отдыхающим претензии
Stayed 2 nights in Feb 2019
Response from Manager on 21 Feb 2019
Dear Farkhad, Thank you for your feed back. We are sorry for the inconveniences face during your stay and appreciate your compliments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hervorragende Lage
Direkt am Strand mit sehr schönem, gepflegtem Palmengarten. Sehr freundliches Personal und reichhaltiges Buffet. Zimmer dürfte etwas größer sein, bietet aber einen Balkon mit Sonnenuntergang
Stayed 1 night in Mar 2018
Response from Sales on 1 May 2018
Thank you very much for your positive feedback and looking forward to welcome you back again at Earl's Reef.

8/10 Good

Jasmine

Liked: Staff & service, room comfort
Väldigt fint
Väldigt fint hotell! Allt var tipptopp förutom själva rummet. I rummet var det väldigt mycket insekter och lite ostädat i kanter och så vidare. Annars väldigt fint på själva hotellområdet och jättebra service!
Response from Sales Dpt. on 23 Apr 2018
Thank you very much for your feedback and looking forward to welcome you back.

6/10 Okay

Christian, Grenoble

Liked: Cleanliness, staff & service
Disliked: Room comfort
pour le Sri Lanka, c'est pas mal..
Pour le Sri Lanka, c'est pas mal...ils ne savent pas encore faire avec le tourisme. Le personnel est très gentil et serviable, le restaurant est très correct. Les chambres standard ne sont pas assez petites, surtout pour un 3 ème lit, pourtant proposé et facturé.
Stayed 4 nights in Feb 2018
Response from Sales Dep. on 21 Feb 2018
Dear Valued Guest, Thank you very much for your feedback. Appreciate your compliments and will look in to the issues you have mentioned. Looking forward to welcome you if you visit Sri Lanka again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place on a super spot
Very nice just as our expectations
Stayed 3 nights in Dec 2017
Response from Sales Dep. on 8 Jan 2018
Dear Happy Traveller, Thank you very much for your feedback and looking forward to welcome you back at Earl's Reef.

8/10 Good

ERNST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Ferien erlebt.
1.wurde ich nicht gemeldet von Euch.Musste 1/2Std.warten zum abklären.dann war alles ok.obwohl ich über 2 monate voraus buchte.Ein kleines Hotel mit älteren Zimmern.Essen Super und Staff freundlich.
Stayed 8 nights in Dec 2017
Response from Sales on 22 Dec 2017
Dear Guest, Thank you very much for our feedback and for your compliments mentioned.

4/10 Poor

sulyman

Disliked: Staff & service, property conditions & facilities, room comfort
افطار سيئ الانترنت سيئ جداً
Stayed 4 nights in Jul 2017
Response from Pasindu on 16 May 2022
Dear Valued Guest, Extremely sorry for inconvenience faced and please accept our sincere apologies for the series of unfortunate incidents occurred.