Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers
Check availability

Reviews of Centara Ceysands Resort & Spa Sri Lanka

4 out of 5
Centara Ceysands Resort & Spa Sri Lanka
Aluthgama, Bentota

Reviews

8.0

Very good

Rating 10 - Excellent. 74 out of 189 reviews" "
Rating 8 - Good. 70 out of 189 reviews" "
Rating 6 - Okay. 25 out of 189 reviews" "
Rating 4 - Poor. 11 out of 189 reviews" "
Rating 2 - Terrible. 9 out of 189 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Uditha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Dear Uditha,It is a pleasure to read that you have enjoyed your stay at our resort.We hope to welcome you back soon.With best regards,Wim N.M. FagelGeneral Manager

8/10 Good

Puming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Stayed 12 nights in Mar 2020

10/10 Excellent

MOHIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Amazing property with awesome location. You don't have to go anywhere else
Stayed 2 nights in Feb 2020

4/10 Poor

Chloe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotels.com rating is incorrect: only 4-star resort
At their own admission, Centara Ceysands Resort is a 4-star resort yet it is listed on hotels.com as a 5-star resort. The difference here is huge. The resort is clearly not 5-star, the rooms are run down, some with damp and unpleasant smells in them. The pool is huge and caters well for families with kids or people who want to "get involved" during their stay (e.g. water aerobics), but it is not the quality I was expecting. We ended up moving out after 1 night as we were celebrating a milestone anniversary and wanted something more private and quality than this. The staff were very nice when I told them this and gave us many options (different rooms, upgrades, etc.) and were supportive when we finally decided to move on. I would recommend this for family holidays, but not for couples who want privacy, or for anyone expecting 5-star quality.
Stayed 4 nights in Jan 2020

6/10 Okay

Ahmed

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Service very good but rooms should be cleaner
Team and service very good, food was delicious. Needs to take care more about room cleaning “bed sheets not clean, many insects inside room”.
Stayed 1 night in Dec 2019
Response from IK on 31 Dec 2019
Thanks for your valuble comment

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
There were some guys in front of hotel door. They didnt allow car to get inside which I booked via internet ro transfer other city. The boys argued driver. After 30 minutes argue driver refused to transfer us. It is shame for hotel. The hotel admijistration should prevent this incidents.
Stayed 3 nights in Dec 2019

8/10 Good

OmarBaryan, Jeddah, KSA

Travelled with partner
Liked: Cleanliness, staff & service
The river view is nice. Pool depth is slightly shallow. Some staff are hard to communicate with over the phone. Poor room service.
Stayed 3 nights in Dec 2019
Response from IK on 3 Feb 2020
Dear Guest, Thank you for your review following your recent stay at Centara Ceysands Resort & Spa Bentota. We appreciate your encouraging comments on our services and facilities. It’s always a pleasure to receive feedback of this nature and to know our team members made your experience so memorable! Whilst thanking you for sharing your positive feedback and we look forward to having you with us back again.

4/10 Poor

Verified traveller

Liked: Staff & service
Location was good and staff were nice. Hotel was dated and looked a bit tied at a push a 4*. I left the hotel Early due to building work Starting in a couple of rooms next to me without any notice and was very loud. I was promised a email from the manager which I never received and still waiting for a four night refund I was promised. Not good service there.
Stayed 13 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, wonderful resort, extremely relaxing
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 9 nights in Apr 2019
Response from Ishara on 27 Jun 2019
Thank you for your response

8/10 Good

Oshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff smile and service. Readiness to help. River view was nice.
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Nothing , they stole my sun glasses from the table
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was great, the food selection excellent. Some of the staff however left a lot to be desired. We had experiences where we were totally ignored when reporting problems. Twice on booking in we were offered inferior rooms to what we booked. Some of the staff were good but the others require more training
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Cleanliness
Stayed 3 nights in Feb 2019

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort with great staff
Beautiful beach resort with great staff and pool. Functional comfy rooms, 3 restaurants, solid buffet breakfast, overall a great experience
Stayed 3 nights in Feb 2019
Response from Maxi on 18 Feb 2019
Dear Luke, We are happy you have enjoyed your stay and thank you for sharing your experience with other travelers. Hope to welcome you back soon again. Many Thanks, Maxi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, lake and beach combination simply majestic. Well maintained property, it was a pleasure spending time at the property.
Stayed 2 nights in Jan 2019
Response from Maxi on 1 Feb 2019
Dear Guest, Thank you for taking the time to share some feedback. Hope to welcome you back soon again. Kind regards, Maxi

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2019
Response from Maxi on 1 Feb 2019
Dear Guest, Thank you for taking the time to share some feedback. Hope to welcome you back soon again. Kind regards, Maxi

8/10 Good

Verified traveller

Stayed 9 nights in Dec 2018
Response from Maxi on 14 Jan 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to having the pleasure of welcoming you back in future. Kind regards, Maxi

4/10 Poor

Byron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overrated Hotel
The staff were friendly and extremely accommodating. However, the hotel is rundown and desperately needs refurbishing. The toilet emitted a bad order and had mold build up. The large glass windows/doors tool a lot of effort to close/secure. My brother Johann who stayed on for shared the same sentiments.
Stayed 1 night in Jan 2019
Response from Maxi on 15 Jan 2019
Dear Guest, Thank you for taking the time to share some feedback. We will share the comments with the team to ensure we continue to improve. Hope to welcome you back again. Kind Regards, Maxi

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2018
Response from Maxi on 14 Jan 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to having the pleasure of welcoming you back in future. Kind regards, Maxi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on a beach. The breakfast hall was too busy. Staff were courteous but could not keep up with the volume..
Stayed 1 night in Dec 2018
Response from Maxi on 14 Jan 2019
Dear Guest, Thanks for staying with us. We look forward to having the pleasure of welcoming you back in future. Kind regards, Maxi

6/10 Okay

Neha

Liked: Room comfort
Disliked: Cleanliness
Bit of a mixed review on this hotel. It was a pleasant stay, and by no means wasn't terrible at all however I wouldn't say this is a 5* hotel. It may have been many years ago. We paid for a deluxe luxury room and with that expect some luxury treatments and perks, and we didn't receive any of that I.e bathrobes, slippers etc. So I question what we actually paid for compared to the regular rooms. The bathroom had a constant sewage smell. Spa service was great. The nightly entertainment was okay, little cheesy but pleasant.
Stayed 4 nights in Dec 2018
Response from Maxi on 14 Jan 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to having the pleasure of welcoming you back in future. Kind regards, Maxi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Maxi on 14 Jan 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to having the pleasure of welcoming you back in future. Kind regards, Maxi

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Maxi on 14 Jan 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to having the pleasure of welcoming you back in future. Kind regards, Maxi

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Maxi on 14 Jan 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to having the pleasure of welcoming you back in future. Kind regards, Maxi

8/10 Good

Cath, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great swimming pool, lovely friendli staff, excellent breakfast
Stayed 9 nights in Oct 2018
Response from Maxi on 14 Jan 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to having the pleasure of welcoming you back in future. Kind regards, Maxi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centara Stay
Stayed 2 nights in Oct 2018
Response from Maxi on 17 Jan 2019
Dear Guest, Thank you for taking the time to share some feedback.We appreciate your feedback. Hope to welcome you back again. Kind regards, Maxi

10/10 Excellent

Joseph Peter

Very Relaxing
We stayed at Ceysands to relax for a few days after a tour around Sri Lanka. We took the half board option which was perfect. Buffet dining is not one of our favorite things to do. What we ate here has changed our minds, so fresh and the variety was huge. As long as you sat outside near the waters edge, you would think you are eating at a first class restaurant. Service was first class, very attentive staff.
Stayed 3 nights in Sep 2018
Response from Maxi on 11 Sept 2018
Dear Joseph, Thank you for taking the time to share some feedback. Hope to welcome you back in the near future. With Kind Regards, Maxi

10/10 Excellent

Verified traveller

Great hotel and very friendly staff! Had an ocean view but the river side view looked great too.
Stayed 3 nights in Aug 2018
Response from Maxi on 11 Sept 2018
Dear Guest, Thank you for taking the time to share some feedback. Hope to welcome you back in the near future. With Kind Regards, Maxi

4/10 Poor

Stephen, Bentota

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I booked an ocean view deluxe room but was given a pool side room after many interactions managed to get a partial ocean view. The room was very slippery and awfully smelling (to much chemicals) the pool is amazing
Stayed 2 nights in Aug 2018
Response from Maxi on 29 Aug 2018
Dear Stephan, Thank you for taking the time to share some feedback. Please accept our sincere apologies for the points we missed. We will certainly share your comments with the team to ensure we improve on them. Hope to welcome you back in the near future. Kind regards, Maxi

8/10 Good

Nath, Qatar

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is out dated. It looks too old. It does not look clean at all. The service in the restaurants is extremely slow. The staff are not friendly. You cannot sit on the beach., no chairs etc...nothing. The food is average. We booked an Ocean view King Bed Room, we were provided a twin bed room with partial ocean view.
Stayed 2 nights in Aug 2018
Response from Maxi on 29 Aug 2018
Dear Nath, Thank you for taking the time to share some feedback. Please accept our sincere apologies for the points we missed. We will certainly share your comments with the team to ensure we improve on them. Hope to welcome you back in the near future. Kind regards, Maxi

2/10 Terrible

Bronji

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
a lot of issues and problems
Stayed 6 nights in Jul 2018
Response from Maxi on 29 Aug 2018
Dear Bronji, Thank you for taking the time to share some feedback. Please accept our sincere apologies for the points we missed. We will certainly share your comments with the team to ensure we improve on them. Hope to welcome you back in the near future. Kind regards, Maxi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, friendly staff, great pool, excellent breakfast buffet
Stayed 2 nights in Jun 2018
Response from Maxi on 27 Jul 2018
Dear Guest, Thank you for your review following your recent stay at Centara Ceysands Resort & Spa Bentota. We appreciate your encouraging comments on our services and facilities. We look forward to the pleasure of welcoming you back again. Kind regards, Maxi

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bentota Paradise
The hotel was beyond expectation. Slight hitch at check-in but resolved with great efficiency. The rooms were amazing and view fantastic. The staff were so friendly and could not do enough. No need to leave the resort so it is very relaxing with an amazing SPA.
Stayed 4 nights in Jun 2018
Response from Maxi on 27 Jul 2018
Dear Maria, Thank you for your review following your recent stay at Centara Ceysands Resort & Spa Bentota. We appreciate your encouraging comments on our services and facilities. We look forward to the pleasure of welcoming you back again. Kind regards, Maxi

10/10 Excellent

Masaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Location, Pool, Activities and Staff, It was so good precious time for us
Stayed 3 nights in Jun 2018
Response from Maxi on 27 Jul 2018
Dear Masaki, We are happy you enjoyed your time with us.Hope to see you back soon again. We wish you all the best. With kind regards, Maxi

10/10 Excellent

Morpet, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go anywhere else
Perfect. Your stay starts with a boat ride across the river. There is a 24 hour service. The hotel is located on a quiet beautiful sand spit between beach and river. Rooms are nice with space and big beds. Sea or river view are both good and every room has a balcony and convenient clothes line. There is a fridge with mini bar and kettle. Nice cosmetics though the bathroom had a slim design with dark tiles. TV had some limitations but always some channels in English. Food was good and lots of variety. Breakfast featured crisp delicious hoppers. Plenty of eggs and pastries but also yummy curries as well. Lunch was particularly good. The evening buffet has a nightly theme. You can buy full board with alcoholic beverages from 1000 to 2300 for $US65 which lets you have pina colodas at the social swim up bar. There is the great Ceylon Club bar which has music every night. The pool is big and beautifully situated adjacent to the golden sand beach. There are water sports on the river and a very nice spa. Staff were courteous, friendly and fun. Always obliging and happy. Especially Dylan. The piano player at night though should probably be retired but did entertain us for all the wrong reasons. The Centara offers a fabulous resort experience. You don't need to leave but the railway is just 5 minutes from the boat dock for a day trip to Galle or Colombo. All up it is beautiful, good value and very relaxing. Highly recommend.
Stayed 2 nights in May 2018
Response from Max on 15 Jun 2018
Dear Morpet, Thank you for your valuable feedback. Your wonderful feedback suggests you had a comfortable stay with us. It’s always a pleasure to receive feedback of this nature and to know our team members made your experience so memorable! We look forward to welcoming you back at Centara Ceysands in not too distant future. Kind Regards, Maxi

8/10 Good

Hussain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Maxi on 15 Jun 2018
Dear Hussain. Thank you for your rating. Hope to welcome you back again. Kind Regards, Maxi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay in this hotel! Staff were very friendly and the location is beautiful and would recommend this hotel to anyone!
Response from Maxi on 18 Jun 2018
Dear Guest,Thank you for taking the time to share some feedback. Hope to welcome you back again. Kind regards, Maxi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is nice, but costs way too much for what it is. The spa does meet 100% expectations.
Stayed 1 night in Feb 2018
Response from Maxi on 15 Jun 2018
Dear Guest, Thank you for taking the time to share some of your stay experience with us. We look forward to the pleasure of welcoming you back again. Kind regards, Maxi

6/10 Okay

Amit , London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be so much better
Good rooms, pool and location. Reception staff generally rude and unhelpful. Check your bill as they will try to overcharge you. Visited many top hotels and restaurants during our holiday around Sri Lanka, and Centara was the only one that added large tax and service charges to everything! We were given complimentary drink tokens for cocktails on the beach. We did not use them and were charged for them on check out!! Obviously a scam to try and rip off unwitting customers. Staff very rude and argumentative. Left a bad taste at the end of the holiday. Nuwan, who serviced our room was superb however.
Stayed 11 nights in Dec 2017
Response from Maxi on 17 Jan 2019
Dear Guest, Thank you for taking the time to share some feedback. Hope to welcome you back again. Kind regards, Maxi

6/10 Okay

P D

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
People and Service needs improvement
Too pricey for what is offered. Service is pretty mediocre and definitely need improvement. Did feel and also SAW instances of negative treatment towards the local (Indian/ SL) looking crowd !!! That needs to be changed !!! Can’t believe that was happening, given all pay the same for the hotel services offered ??? Hotel management is a mess ... took more than 30 mins to checkin and allocate room. In this modern world l, you’d assume it should be straight forward. But ... not here. Restaurant food was ok and pool was great too. Just the people need to educated, trained or removed to make this hotel a much better place!
Response from Maxi on 11 Sept 2018
Dear Guest, Thank you for taking the time to share some feedback. Seems we missed some points to deliver on your expectations Please accept our sincere apologies where we did not deliver and we will certainly work on them. Kind regards, Maxi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must stay Hotel
It definately was an amazing stay
Response from Maxi on 17 Jul 2018
Dear Guest,Thank you for taking the time to share some of your stay experience with us. We look forward to the pleasure of welcoming you back again. Kind regards, Maxi

8/10 Good

David, UK

Liked: Staff & service, room comfort
Average hotel, nothing special
Average to poor breakfast. Hotel requires a boat journey to get to / from - nice at first but becomes a pain. Restaurants good but not pricey, plus tax and 10% service on all bills. Outside restaurants are a good 15-20 min walk away. Along a non-lit road if at night. Hotel is worn a little around the edges but still nice enough. Grounds and pool facing on to the public beach are good. Would expect more from a 5 star hotel.
Stayed 3 nights in Nov 2017
Response from Maxi on 15 Jun 2018
Dear David,Thank you for taking the time to share some of your stay experience with us. We look forward to the pleasure of welcoming you back again. Kind regards, Maxi

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!!
Fantastic!!! The staff were so friendly and the location was just perfect
Stayed 3 nights in Sep 2017
Response from Maxi on 15 Jun 2018
Dear Michael,Thank you for taking the time to share some of your stay experience with us. We look forward to the pleasure of welcoming you back again. Kind regards, Maxi

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great stay.
Stayed 2 nights in Jun 2017
Response from Maxi on 11 Sept 2018
Dear Guest, Thank you for taking the time to share some feedback. Hope to welcome you back again. Kind regards, Maxi

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smell of mast everywhere even in the room.
Smell mast every where and food is bad and also in the rooms and hall ways.
Response from Maxi on 17 Jan 2019
Dear Guest, Thank you for taking the time to share some feedback. We will share the comments with the team to ensure we continue to improve. Hope to welcome you back again. Kind Regards, Maxi

6/10 Okay

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
the resort was amazing , but expensive. If you are looking for local culture, markets and shopping this place would probably not be right for you. its across the lake and they provide 24 boat service. But coming back at night on side street i bit worrying- especially with wild dogs . If you like resort stay only its prefect for you.
Response from Maxi on 11 Sept 2018
Dear Guest, Thank you for taking the time to share some feedback. Hope to welcome you back again. Kind regards, Maxi

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice resort close to the beach
The location is So beautiful. Its really relaxing close to the beach. They should only have more professional staff a specially for there breakfast lunch and dinner buffet. The staff from the kids club is amazing! We had several times miss Nilukskika as a babysitter in the evening. Congratulations Centara to have someone like her
Response from Maxi on 14 Jan 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to having the pleasure of welcoming you back in future. Kind regards, Maxi