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Reviews of Holiday Inn Express Hotel & Suites Bentonville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Bentonville, an IHG Hotel
2205 SE Walton Blvd, Bentonville, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 614 reviews" "
Rating 8 - Good. 202 out of 614 reviews" "
Rating 6 - Okay. 55 out of 614 reviews" "
Rating 4 - Poor. 25 out of 614 reviews" "
Rating 2 - Terrible. 18 out of 614 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven M

Travelled with partner
Lite breakfast was great!
Stayed 1 night in Mar 2024
Response from Raven E, General Manager on 24 Mar 2024
Thank you for sharing your review for us and for your recent stay. Our breakfast is amazing! Come back and have it again soon!

10/10 Excellent

Tonya

Travelled with family
Liked: Staff & service, amenities
I really appreciate the woman who tended to house keeping she was so kind and really made the harding softball girls feel welcomed. We appreciate that very much. Thank you.
Stayed 2 nights in Feb 2024
Response from Raven, General Manager on 12 Feb 2024
Thank you so much for taking the time to leave us such a positive review. It was a pleasure hosting your group! I passed along your kudos to the housekeeping supervisor - we are fortunate to have an amazing group employees to help take care of all our guests. We look forward to seeing you all again in a few months! Good luck this season!Sincerely,Raven E, General Manager

2/10 Terrible

David, Bella Vista

Disliked: Staff & service, property conditions & facilities
I'm a IHG Hotels & Resorts member. I've stayed at holiday-ins all over America. This was just okay. But still my least favorite of ALL of them. Front desk was nice whenever they were around for whatever I needed. But most of the time I could not find them. At 8AM Sunday morning December 24th Christmas-Eve. Construction crews started working on rooms upstairs. YUP! that's what i said! Construction crew working at 8am on Christmas-Eve MORNING while we were still sleeping. Called the front desk several times in no answer! So I called Holiday In Customer Service 1 877-619-4884 around 9:30AM. While I was expressing my concerns and complaints. How's keeping knocked on the door to ask if we were leaving anytime soon. YUP! She did. I let customer service know what was happening when it was happening. And she herself, could not believe it. I will still book their hotels. But this location was the worst EVER!
Stayed 1 night in Dec 2023
Response from Raven Emory, General Manager on 25 Dec 2023
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. I will share your feedback with our staff and make the necessary changes. We hope for the opportunity to make this up to you the next time you are in the area.Sincerely,Raven EmoryGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Okay-good location to bike trail
Value was okay, but not great. A bit dated and musty smelling. Did like that it was close to Razorback Greenway trail, which is what we were going for, so may stay again.
Stayed 1 night in Dec 2023
Response from Raven Emory, General Manager on 13 Dec 2023
Thank you for choosing Holiday Inn Express in Bentonville and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We are actually about to start a room update and lobby renovation this month so we do hope you will stay with us again next time you are around to see our new and improved look (and smell lol!).Sincerely,Raven EmoryGeneral Manager

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what you'd expect
Room was clean, staff was nice, and breakfast was as expected. parking is easy.
Stayed 1 night in Nov 2023
Response from Raven Emory, General Manager on 12 Dec 2023
Thank you for the review! We are so glad you had such a great stay and hope to see you again.

10/10 Excellent

Terry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 1 night in Nov 2023
Response from Raven Emory, General Manager on 28 Nov 2023
We appreciate your positive feedback! Our location is super convenient, glad it helped make your stay great :)Raven EmoryGeneral Manager

10/10 Excellent

Mary E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bed was nice, breakfast was good, AC unit made noise when fan was off. A constant tick, tick, tick in room 213. Only stopped if you turned the fan on all night
Stayed 1 night in Nov 2023
Response from Raven Emory, General Manager on 12 Nov 2023
Dear Mary,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BENTONVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I have put in a request for my chief engineer to take a look at the AC unit in Room 213 and I want to thank you for letting us know about this issue.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Raven EmoryGeneral Manager

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Raven Emory- General Manager on 9 Oct 2023
Thank you for taking the time to give us an amazing post-stay review. We hope you will stay with us again!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast until 9:30 with various options. Staff was helpful in resolving issues.
Stayed 3 nights in Sep 2023
Response from JM AGM on 26 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BENTONVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Oonagh

Stayed 2 nights in Sep 2023
Response from Raven Emory - General Manager on 9 Oct 2023
Thank you for choosing Holiday Inn Express in Bentonville. We appreciate your feedback on this review.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Room comfort
Not great.
Loud banging in walls/hallway kept us up all night. Dogs allowed in breakfast area peeed on the floor in front of coffee stand.
Stayed 1 night in Sep 2023
Response from Raven Emory - General Manager on 9 Oct 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BENTONVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Raven Emory - General Manager on 9 Oct 2023
Thank you for such a great post-stay review. Your feedback helps us improve for future stays!

4/10 Poor

Teri

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We looked at for a hotel that did not allow dogs - this one had dogs outside, pooping and when we asked if they were allowed - they said for a price. Room had stained carpet, smelled like dog. I would like a refund as we paid for a dog free hotel due to allergies.
Stayed 1 night in Sep 2023
Response from Raven Emory - General Manager on 9 Oct 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BENTONVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Edward

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed
I have stayed at this hotel many times and been very satisfied, but this trip was underwhelming. Arrived to find a dehumidifier in the room (apparent AC leak), dirty underwear in the draw, refrigerator turned off (food spoiled), drape missing -- and not replaced despite their promise.
Stayed 5 nights in Sep 2023
Response from Raven Emory - General Manager on 9 Oct 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BENTONVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Express in Bentonville was very clean and well taken care of. The staff were all helpful and friendly. I will definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Raven Emory, General Manager on 14 Sept 2023
Thank you for staying with us and for the positive feedback!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean quiet property
Stayed 1 night in Sep 2023
Response from Raven Emory, General Manager on 14 Sept 2023
Thank you for your recent stay and positive review. We look forward to seeing you again!

8/10 Good

Eduardo

Stayed 1 night in Jul 2023
Response from Billy Richardson on 9 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BENTONVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Billy Richardson on 9 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BENTONVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Billy Richardson on 9 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BENTONVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Richard

Stayed 1 night in Jun 2023
Response from Billy Richardson on 9 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BENTONVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

6/10 Okay

William

Stayed 1 night in Jun 2023
Response from Billy Richardson on 9 Sept 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BENTONVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

6/10 Okay

Melinda

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I liked the rooms were clean. I did not like that we were refused extra pillows for the pull out couch stating you have pillows in the room. I did not like we were refused a razor because the guy said he didn’t want to leave the desk tonight. I did not like how a bum with his crotch hanging out (literally genitalia just swinging) sat on the front bench by the doors and when you complain about it the night guy says “just don’t go outside” not that simple definitely not worth almost $300
Stayed 1 night in May 2023
Response from Hotel General Manager on 31 May 2023
Thank you for taking the time to tell us about your experience at our hotel. I would like to apologize for the experience you had with us. This is totally unacceptable and we take this kind of mistreatment very seriously. The safety of our guests is the upmost priority for us. We pride ourselves on taking care of our guests and their needs. I will be personally handling this to insure this never happens again. Thank you for bringing this to my attention. This is not how we treat our guests nor is it how we do business.

10/10 Excellent

Jerry

Stayed 1 night in May 2023
Response from Billy Richardson on 9 Sept 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BENTONVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, clean hotel
This is a very nice hotel, and located close to lots of dining, shopping, and other things to do in Rogers/Bentonville. Everything was clean, breakfast was good, and our stay was very comfortable. Too bad we had to leave early for a family emergency. :( Thank you so much for a nice stay!
Stayed 2 nights in Apr 2023
Response from Hotel Management on 1 May 2023
Thank you for the kind review. We are pleased you enjoyed your stay with us. We look forward to seeing you again soon

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool!☹️
My only concern was that they did not have a pool. My grandchildren were devastated. The girl at the desk did give us suggestion to go to the nearby city complex. That was nice of her. Also, we left out dirty towels outside our door. I wish housekeeping would have replaced them by the door but they did give us some from the front desk. Otherwise we were very pleased with it.
Stayed 2 nights in Apr 2023
Response from Hotel Management on 18 Apr 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BENTONVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

6/10 Okay

Tom

Stayed 2 nights in Apr 2023
Response from Hotel Management on 12 May 2023
Thank you for taking the time to tell us about your stay. Your feedback is very important to us. We use all feedback to improve our hotel and service. I see we did not meet your expectations during your stay. We would like to apologize for that. I hope you will give us another chance to prove that this is not normal for this property.

6/10 Okay

Tom

Stayed 2 nights in Apr 2023
Response from Hotel Management on 12 May 2023
Thank you for taking the time to tell us about your stay. Your feedback is very important to us. We use all feedback to improve our hotel and service. I see we did not meet your expectations during your stay. We would like to apologize for that. I hope you will give us another chance to prove that this is not normal for this property

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2023
Response from Hotel Management on 18 Apr 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BENTONVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Ross

Stayed 1 night in Mar 2023
Response from Hotel Management on 1 May 2023
Thanks for the awesome review. We strive to exceed our guest's expectations. We look forward to having you as a guest again soon. The team at Holiday Inn Express & Suites thank you for choosing us for your stay in Bentonville.

8/10 Good

Karen

Stayed 1 night in Mar 2023
Response from Hotel Management on 1 May 2023
Thank you for the good review. We are glad you enjoyed your stay with us. We would like to thank you for choosing us for your stay in Bentonville. We look forward to seeing you again soon.

6/10 Okay

Kaitlyn

Travelled with family, Travelled with family and small children
Liked: Staff & service
Overall it was fine. Good price point. Breakfast was hot. The bathroom smelled a little like mildew and the bathtub stopper wound work. We could only shower. I had to call the technical support hotline to get connected to the wifi.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 31 Mar 2023
Thank you for the positive review. Your feedback is very important to us and helps us improve our hotel and service. We are pleased you enjoyed your stay with us. We look forward to seeing you again soon

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, comfortable bed
Stayed 1 night in Mar 2023
Response from Hotel Management on 31 Mar 2023
Thank you for the positive review. Your feedback is very important to us and helps us improve our hotel and service. We are pleased you enjoyed your stay with us. We look forward to seeing you again soon

8/10 Good

Kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice. The staff was efficient, but couldn’t have been more friendly (an occasional smile & guest acknowledgement would be nice).
Stayed 1 night in Mar 2023
Response from Hotel Management on 24 Mar 2023
Thank you for taking the time to tell us about your stay. Your feedback is very important to us. We use all feedback to improve our hotel and service. We are glad you enjoyed your stay.

6/10 Okay

Sarah

Stayed 1 night in Feb 2023
Response from Hotel Management on 11 Mar 2023
Thank you for your review. Your feedback is very important to us. It helps us improve our hotel and service. We are pleased you enjoyed your stay with us. If we can be of further assistance please reach out to us. We look forward to seeing you again soon.

6/10 Okay

clifton

Business traveller
Liked: Property conditions & facilities
They checked me into a room, gave me key card, go the room on the 4th floor and i walk into a occupied room..
Stayed 1 night in Jan 2023
Response from Hotel Management on 27 Jan 2023
Thank you for taking the time to tell us about your stay. Your feedback is very important to us, as we use all feedback to better our hotel and service. I would like to apologize for the issue with you being checked into an occupied room. I can assure you that this is not how we do business at this property. I have addressed this issue with our front desk staff. We hope that you will give us another chance to prove that this is not normal for us. We strive to exceed our guest's expectations.

4/10 Poor

Bailee

Stayed 1 night in Dec 2022
Response from Hotel Management on 31 May 2023
Thank you for sharing your experience with us. I would like to apologize for not meeting your expectations during your stay with us. We strive to exceed our guests expectations. I hope you will give us another chance to prove that this is not how we do business.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Hotel Management on 29 Nov 2022
Thank you for taking the time to tell us about your stay. We are pleased that you enjoyed your stay with us. We work to exceed our guest expectations. We look forward to seeing you again soon.

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was good for the price. The staff was great especially Kelly. Property could use new carpet and tile grout cleaned. With that said it still was good for the price.
Stayed 2 nights in Oct 2022
Response from Hotel Management on 29 Nov 2022
Thank you for taking the time to tell us about your stay. Your feedback is very important to us. We would like to apologize for not exceeding your expectations. We understand how the carpet can change the appearance of the property. We are getting new carpet soon. I have addressed your concerns with the dirty grout with the maintenance and housekeeping staff. We hope you will consider us again the next time you're in Bentonville.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, rapid check in process
Stayed 1 night in Oct 2022
Response from Hotel Management on 29 Nov 2022
Thank you for taking the time to tell us about your stay with us. Your feedback is very important to us. We are pleased you enjoyed your stay with us. I will be sharing this with the staff. We look forward to having you as a guest again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is very good, when we checking in,the room key wasn’t work, we have to go back to the counter exchange for other one. The room is clean and everything is fine.
Stayed 2 nights in Oct 2022
Response from Hotel Management on 29 Nov 2022
Thank you for taking the time to tell us about yor stay with us, your feedback is very important to us. Your feedback helps us improve or hotel and service. I would like to apologize for the inconvenience the key card issues caused you during your stay. I have addressed your concern with the front desk staff to ensure the keys are programmed correctly. We are pleased that your stay was pleasant with us minus the key issue.

10/10 Excellent

Vidhya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hotel Management on 29 Nov 2022
Thank you for taking the time to tell us about your stay with us. We are glad that you enjoyed your stay. We strive to exceed our guest expectations. We look forward to having you as a guest again very soon.

10/10 Excellent

Eddie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was great. Restaurants close by. The only thing wasn't happy about was the road construction but not thier fault.
Stayed 4 nights in Oct 2022
Response from Hotel Management on 29 Nov 2022
Thank you for taking the time to tell us about your stay with us. Your feedback is very important to us. We use all feedback to improve our hotel and guest service. We are pleased you enjoyed your stay with us. We look forward to having the road construction done as well.

8/10 Good

Sylma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The stayed was good, employees were very nice, will highly recommend this hotel. The breakfast buffet was so good!!!
Stayed 2 nights in Sep 2022
Response from Hotel Management on 31 May 2023
Thank you for the positive feedback, we hope you visit again in the future!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022
Response from Hotel Management on 31 May 2023
Thank you for the positive feedback, we hope you visit again in the future!

10/10 Excellent

JOSE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean...and confortable
Stayed 3 nights in Sep 2022
Response from Hotel Management on 31 May 2023
Thank you for the positive feedback, we hope you visit again in the future!

10/10 Excellent

marylee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, wonderful beds & pillows, quiet, they had a toothbrush which I forgot to pack:). For some reason they forgot to clean our room for one day of our stay but otherwise we really liked the hotel.
Stayed 3 nights in Sep 2022
Response from Hotel Management on 31 May 2023
Thank you for the positive feedback, we hope you visit again in the future!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Breakfast was not elaborate but was great.
Stayed 2 nights in Sep 2022
Response from Hotel Management on 31 May 2023
Thank you for the positive feedback, we hope you visit again in the future!

8/10 Good

David Nottoli

Liked: Room comfort
Good location, a little tired.
We were assigned to the wrong room type than what we booked thru hotels com. We had to return to the desk with all our luggage where the front desk issued us new keys. Bathroom had mold and zero ventilation.
Stayed 1 night in Aug 2022
Response from Hotel Management on 31 May 2023
Thank you for the positive feedback, we hope you visit again in the future!

8/10 Good

Steven

Stayed 1 night in Aug 2022
Response from Hotel Management on 31 May 2023
Thank you for the positive feedback, we hope you visit again in the future!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Convenient to everything!
Stayed 1 night in Jul 2022
Response from Hotel Management on 31 May 2023
Thank you for the positive feedback, we hope you visit again in the future!