In-room safe, blackout curtains, iron/ironing board

Reviews of Best Western Bennington

2.5 out of 5
Best Western Bennington
220 Northside Drive, Bennington, VT

Reviews

7.8

Good

Rating 10 - Excellent. 243 out of 705 reviews" "
Rating 8 - Good. 263 out of 705 reviews" "
Rating 6 - Okay. 104 out of 705 reviews" "
Rating 4 - Poor. 60 out of 705 reviews" "
Rating 2 - Terrible. 35 out of 705 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Cragg

Disliked: Cleanliness
Floor in room was very dirty. Breakfast was minimal and they were out of coffee.
Stayed 1 night in May 2024

2/10 Terrible

John

Travelled with group
Nice people very nice place to stay
Stayed 1 night in May 2024
Response from Stephanie L. on 13 May 2024
Thank you for providing a rating, however your comments and rating score do not seem to match up. We hope you will consider amending the score to reflect as such. We hope to once again be your host!

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Converted motel but nicely done
Stayed 4 nights in Apr 2024
Response from Stephanie L. on 13 May 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Amanda, Mcloud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Stephanie L. on 13 May 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Kyle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Stephanie L. on 13 May 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Carolan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and clean. The free breakfast had a decent variety of foods, like eggs, french toast, bagels, etc. We were just there for one night to visit bennington college and it was perfect for what we needed. No frills, but comfortable and clean.
Stayed 1 night in Apr 2024
Response from Stephanie L. on 13 May 2024
Carolan, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

4/10 Poor

Kathy, Flourtown

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Water temperature in the sink in room 165 was ice cold. It never got warm. No extra toilet paper and no tissue box. Front desk gave me toilet paper but it was not wrapped in packaging paper. Floor is linoleum.
Stayed 1 night in Apr 2024

10/10 Excellent

DeeAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful. Location was perfect. Nice, clean and comfortable.
Stayed 1 night in Apr 2024
Response from Stephanie L. on 13 May 2024
DeeAnn, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

4/10 Poor

Diana

Travelled with family
We booked a room, expecting It to be non-smoking since that was the hotel’s policy. When we entered the room, it had an overwhelming odor of cigarette smoke. I called the front desk to ask to change rooms, an the desk person said he knew about that, but there was nothing he could do. That’s why it was put on Expedia. As a result, we had to scramble at 11pm to find another hotel, and I spent a hour on the phone to get a refund. Don’t book at this hotel.
Stayed 1 night in Apr 2024

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
The ceilings were thin, I heard the guy upstairs snoring. Some essential things for breakfast were incomplete.
Stayed 1 night in Apr 2024

8/10 Good

Eustis

Stayed 1 night in Mar 2024
Response from Stephanie L. on 13 May 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

2/10 Terrible

Camila

Stayed 1 night in Mar 2024
Response from Stephanie L. on 13 May 2024
Thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one night. The staff was very nice, appreciated the free water bottle. Everything was clean and very well stocked. Also has a nice size refrigerator.
Stayed 1 night in Mar 2024
Response from Stephanie L. on 18 Mar 2024
__________, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 Okay

Timothy

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good staff, easy to get in. Room was dirty minus beds. Looked like it hadn’t been swept in a long time.
Stayed 1 night in Mar 2024
Response from Stephanie L. on 18 Mar 2024
Timothy, thank you for choosing the Best Western Bennington and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Karen, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Ray, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

4/10 Poor

Halley

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Hailey, thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Michael, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk. Clean and spacious room
Stayed 1 night in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Timothy, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 Okay

Kevin, Fabius

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Kevin, thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The renovated main building looks very nice. The breakfast is much improved. My only concern was the pillows; they were not very comfortable.
Stayed 1 night in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Mike, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We will use your comments regarding the pillows to make any necessary changes in order to provide a better experience in the future. We hope to once again be your host!

2/10 Terrible

Anthony

Stayed 3 nights in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Anthony, thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Basic overnight place. Small bathroom. Clean, good parking. Low quality breakfast, but options. You find something to eat. It may not be the eggs or pancakes.
Stayed 2 nights in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Daniel, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We will use your comments regarding the breakfast options to make any necessary changes in order to provide a better selection in the future. We hope to once again be your host!

10/10 Excellent

Jackie

Stayed 1 night in Feb 2024
Response from Stephanie L. on 13 May 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice, clean. Staff was pleasant and accommodating. Good location. Treadmill in fitness center did not work and I chose this hotel because it had a fitness center. Also at breakfast food was cold. Food choices were limited.
Stayed 1 night in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Thomas, thank you for your rating & review. We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us, as well as experienced exception service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We will use your comments regarding the fitness center and breakfast options to make any necessary changes in order to provide a better experience in the future. We hope to once again be your host!

10/10 Excellent

Jody

Travelled with partner
Liked: Property conditions & facilities
Good breakfast and front desk staff very knowledgeable and nice
Stayed 2 nights in Jan 2024
Response from Stephanie L. on 18 Mar 2024
Jody, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Gregg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and well maintained, Steve at reception is a big help.
Stayed 2 nights in Jan 2024
Response from Stephanie L. on 18 Mar 2024
Gregg, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Gregg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steve at the front desk is always welcoming, prepared, does a bang up job. Recent updates to lobby and breakfast area are well done.
Stayed 1 night in Jan 2024
Response from Stephanie L. on 18 Mar 2024
Gregg, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 Okay

Jacob

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was very clean. Staff very friendly and accommodating. The “free” breakfast was horrible.
Stayed 2 nights in Jan 2024

8/10 Good

LAUREN

Stayed 1 night in Jan 2024
Response from Stephanie L. on 18 Mar 2024
Lauren, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good value
Check in was good, very friendly staff member. The room was large, with a sitting area. Room and bathroom were clean, the room is older but has been renovated tastefully. Bed wasnt very comfortable but wifi was great. Better than I expected stay
Stayed 1 night in Jan 2024

6/10 Okay

marc

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Weekend ski trip
The room was clean and reasonable enough, just a pathetic breakfast. Breakfast which was included had nothing restocked. Looked like just leftovers from the day before.
Stayed 2 nights in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Amenities
Bed pretty good
Stayed 1 night in Jan 2024

8/10 Good

Nick

Stayed 1 night in Jan 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Gregg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, well maintained, clean.
Stayed 1 night in Jan 2024

8/10 Good

Kok

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief stay in Bennington near the college
Brief stay in Bennington for winter move-out from college. Close proximity is a big plus for our needs and we will stay at the Best Western Bennington again in the future .
Stayed 2 nights in Dec 2023

10/10 Excellent

robert

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was very good! It was easy to get there, the room was clean and surprisingly spacious! The breakfast was better than many free breakfasts.
Stayed 1 night in Dec 2023
Response from Stephanie L. on 7 Dec 2023
Thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

2/10 Terrible

Eustis

Stayed 3 nights in Nov 2023

8/10 Good

Dominic

Liked: Cleanliness, staff & service
No facial tissues in room. No lids for coffee to go in the morning.
Stayed 1 night in Nov 2023
Response from Stephanie L. on 7 Dec 2023
Thank you for your rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

4/10 Poor

Deborah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
An old roadside motel that got renamed a hotel. Old, noisy, worn out compressor in the room heater/AC unit. Toilet didn't flush properly. Floor not swept. Old small tub/shower. Someone else's old food was left in the room fridge. Staff was friendly, but overall the facility was not clean or comfortable.
Stayed 3 nights in Nov 2023
Response from Stephanie L. on 7 Dec 2023
Deborah, thank you for choosing the Best Western Bennington and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. What you have described is not the quality of stay which we are known for or proud to provide to our guests. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Eustis

Stayed 2 nights in Nov 2023
Response from Stephanie L. on 7 Dec 2023
Eustis, thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Stephanie L. on 7 Dec 2023
Susan, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff and manager. Excellent included breakfast. Very clean and very quiet.
Stayed 1 night in Oct 2023
Response from Stephanie L. on 7 Dec 2023
Denise, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Stephanie L. on 7 Dec 2023
Sara, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

6/10 Okay

Keith

Roos were clean Breakfast was good
Stayed 3 nights in Oct 2023
Response from Stephanie L. on 27 Oct 2023
Thank you for providing a rating & review. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stephanie L. on 20 Oct 2023
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.